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Known Issues · sfi Communication Cloud - Order Management

New!Incorrect Decomposition of Product: Product getting decomposed to wrong parent technical item and hierarchy.

sfi Communication Cloud - Order Management

When we have two Technical parent item and its child's decomposition relationship in parent class and when we assign this parent class to product its not getting decomposed properly. Issue found version: Industries 240.0.900.468 (Winter `23)

In Review ·Reported By 0 ·Updated Today

OM Plus: Upgrade MSK version from 2.8.1 to 2.8.2

sfi Communication Cloud - Order Management

OMPlus Lib Files - Found security vulnerabilities so upgrading Kafka 2.8.2

In Review ·Reported By 0 ·Updated Yesterday

XOMTaskTrigger doesn't check for XOM.EnableXOMTriggers custom setting

sfi Communication Cloud - Order Management , Industries Cloud-Other

When a non-system admin user is trying to update a Task record in a Vlocity Insurance package, XOMTaskTrigger is executed and fails at a SOQL query

In Review ·Reported By 1 ·Updated 4 days ago

Incorrect Action value is getting displayed when the new MACD order come with 18-digit id while existing inventory items still have 15-digit

sfi Communication Cloud - Order Management

When we relaxed the rules for Service (and Billing) Account Id on inventory items we forgot about the migration of existing ids. So no we have a problem when the new orders like MACD come with 18-digit id while existing inventory items still have 15-digit id.

In Review ·Reported By 0 ·Updated 5 days ago

Document the limitation on number of parallel orchestration items that can be executed

sfi Communication Cloud - Order Management

With 10 OLIs of same product, the generated orchestration plan has a swimlane of Callouts/PushEvents/AutoTasks for each of the OLIs resulting in parallel execution of orchestration items at same time. When all the callouts execute and complete around the same time, some of the callouts are failing with...

In Review ·Reported By 2 ·Updated 8 days ago

New Assets Are Not Created After Order Submission With Legacy Assets

sfi Communication cloud - Cart API , sfi Communication Cloud - Order Management

When assetizing a product when the account has existing legacy assets (assets imported/created from an external system - not Salesforce), new assets are not created unless existing assets have the RootItemId__c field populated.

In Review ·Reported By 1 ·Updated 13 days ago

Use advisory locks to ensure that concurrent order processing does not happen in incoming for the same order

sfi Communication Cloud - Order Management

Same orders can be submitted from lambda multiple times if the first attempt times out. In this case, there would be multiple transactions trying to process the same orders resulting in locks and duplicate queries in DB

In Review ·Reported By 0 ·Updated 15 days ago

SOQL error with Execute button on ManualTask

Apex , API , sfi Communication Cloud - Order Management

When clicking on the 'Execute' button on the ManualTask to run the Omniscript, below SOQL error is observed. SObject row was retrieved via SOQL without querying the requested field: vlocity_cmt__OrchestrationItem__c.vlocity_cmt__OrchestrationItemType__c

In Review ·Reported By 0 ·Updated 15 days ago

At the child product level when we try to updating attribute after deleting the child and adding again it throws error "SObject row was retrieved via

sfi Communication Cloud - Order Management

This is happening when UOWMode=True. When the child item has a custom field not present in the parent item and the child item is deleted and added again in the cart, updating the attribute value throws error "SObject row was retrieved via SOQL without querying the requested field: custom_field"

No Fix ·Reported By 1 ·Updated 2023-01-07

Enterprise Sales Management Relies On Relationship in Quote Not Translating Correctly to Order Items

sfi Communication Cloud - Order Management

Relies On Relationship when added for two products in different locations and added to the quote, when an order is created from this quote, the order product relationship record is not getting created.

In Review ·Reported By 0 ·Updated 2022-12-16

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