Known Issues · data.com
using the "Check for New Data" button (part of D&B optimizer) to update account records. If the update causes the record to match another account via duplicate/match rule, then the validation blocks the account update with the following error. 'This record wasn't updated by the D&B Account Optimization...
In Review ·Reported By 4 ·Updated 2020-08-04
When blocking an update from the automated updates by the Data.com Clean User, DI Rule (specifically Company Info in this case) show in the Account/Lead History and Chatter (if enabled) as if the fields were updated, but the fields are untouched on the record.
No Fix ·Reported By 0 ·Updated 2020-06-05
Data.com has identified an issue related to the "Get More Accounts" button not functioning as expected when State and Country Picklists are enabled.
In Review ·Reported By 5 ·Updated 2020-04-14
The customer may report that when use Platform Encryption & Duplicate Management with encrypted custom field, it generates the internal server error (example below). Error ID: 1552025370-12478 (983828907)
In Review ·Reported By 19 ·Updated 2020-04-02
Organizations may observe inconsistent behavior with Data.com Clean jobs while using the DUNSRight matching where not all records are being processed, leaving many in the 'Not Compared' clean status.
No Fix ·Reported By 1 ·Updated 2020-01-03
On occasion a number of accounts, particularly in Europe are returning a "Select Match" status requiring manual review. However, when manually cleaning, there is only one single record available to choose from, and the confidence level is above the customers preference (Example: Preference = 8).
No Fix ·Reported By 0 ·Updated 2019-12-17
Customers will be unable to edit 'D&B Account Optimization' field mappings as a result of previous Data.com fields existing in the map settings.
Fixed - Winter '20 Patch 14.0 ·Reported By 0 ·Updated 2019-12-07
When you try to view the description field from the Work Badge Related List, it will show as blank eventhough a value is present.
Fixed - Winter '20 Patch 11.0 ·Reported By 0 ·Updated 2019-11-02
In Lightning with State and Country Picklists enabled, Data.com List View search (ie: Get More Accounts) will display the label of a State pre-defined by the org regardless of the Country associated. Example: while reviewing search results of a company in Netherlands, the state may be 'UT' Utrecht, but...
In Review ·Reported By 0 ·Updated 2018-12-03
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