Known Issues · data.com
Duplicate rule validation blocks update during ‘Check for New Data’
using the "Check for New Data" button (part of D&B optimizer) to update account records. If the update causes the record to match another account via duplicate/match rule, then the validation blocks the account update with the following error. 'This record wasn't updated by the D&B Account Optimization...
In Review ·Reported By 12 ·Updated 8 days ago
Missing Coordinates on Service Appointment and Work Order Objects
GeoCodes are not being Populated and the Data.Com Status is showing up as Skipped .Issue is appeared to happening on both Service Appointment and Work Order. Due to performance degradation at server level we are observing this issue
In Review ·Reported By 5 ·Updated 2022-04-20
Records are not being geocoded
Users may have noticed that some records created on February 1st were not geocoded.
In Review ·Reported By 9 ·Updated 2022-03-21
Data.com (Clean / Prospecting) - Annual Revenue Not Populating In Some Cases
We have identified in some case an issue where Annual Revenue does not populate during Purchase or Cleaning of a record. All of the following must be true: 1. Multi Currency (MUST be enabled - With the US Currency as an option) 2. Target record MUST be in US Currency 3. Target record MUST be HQ...
In Review ·Reported By 16 ·Updated 2022-02-15
Refreshing D&B companies doesn't behave consistently with StateCountryPicklist enabled
We have identified an issue with refreshing D&B Company Records when State and Country Picklist is enabled. The State and Country values are inconsistent when hitting 'Refresh'. Impacted Users: Data.com Premium Clean Data.com Premium Prospector Related Object: D&B Companies
In Review ·Reported By 9 ·Updated 2022-02-15
Data.com (Get More Accounts) - Error when button clicked from Lightning Experience
Error message thrown when customer tries to click on 'Get more Accounts" button from the account list view page in LEX (Must be a Data.com user to see button)
Fixed - Spring '17 Patch 14.0 ·Reported By 8 ·Updated 2022-02-10
Updating the record via "Check for New Data" button on Account requires system permission "View Setup and Configuration.
Fixed - Spring '21 Patch 7.0 ·Reported By 6 ·Updated 2022-02-10
Matching Rules fail to find duplicate records if you create a rule using a picklist field where the picklist value has a different Label than API Name.
Fixed - Spring '18 ·Reported By 5 ·Updated 2022-02-10
Get More Accounts - GACK when button clicked from Lightning Experience
Data.com has identified an issue related to the "Get More Accounts" button not functioning as expected when State and Country Picklists are enabled.
Fixed - Spring '17 Patch 14.0 ·Reported By 5 ·Updated 2022-02-10
Geolocation does not support Luxembourg
Accounts located in Luxembourg are not receiving any Geolocation data.
In Review ·Reported By 3 ·Updated 2022-02-10
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