Known Issues · data.com
Missing Coordinates on Service Appointment and Work Order Objects
GeoCodes are not being Populated and the Data.Com Status is showing up as Skipped .Issue is appeared to happening on both Service Appointment and Work Order. Due to performance degradation at server level we are observing this issue
In Review ·Reported By 14 ·Updated Yesterday
Records are not being geocoded
Users may have noticed that some records created on February 1st were not geocoded.
In Review ·Reported By 17 ·Updated 8 days ago
Duplicate rule validation blocks update during ‘Check for New Data’
using the "Check for New Data" button (part of D&B optimizer) to update account records. If the update causes the record to match another account via duplicate/match rule, then the validation blocks the account update with the following error. 'This record wasn't updated by the D&B Account Optimization...
In Review ·Reported By 13 ·Updated 9 days ago
Geocoding results imprecise for some queries in Canada, Colombia and Japan
Reports have come in around geo-inaccuracy around Canada, Colombia and Japan Here is an example address from Canada: { "city": "Hamilton", "country": "Canada", "postalCode": "L0R 1P0", "state": "ON", "street": "69 Cittadella Boulevard" }
In Review ·Reported By 13 ·Updated 10 days ago
Geolocation retrieved by Data Integration Rule on Hyperforce instance is not accurate in some cases
Geolocation retrieved by Data Integration Rule on Hyperforce instance is not accurate in some cases. Also, geolocation of South Korea isn't accurate in 1st party instance.
In Review ·Reported By 4 ·Updated 2022-11-29
According to the coverage document, coverage for San Marino is House Number, Street level – Full coverage to house number level. Second highest level of coverage. https://help.salesforce.com/articleView?id=000353819&language=en_US&mode=1&type=1 However, latitude and longitude are always 0 for ...
In Review ·Reported By 1 ·Updated 2022-11-09
Lightning Data: Error Messages due to field mapping
Customers will be unable to edit 'D&B Account Optimization' field mappings as a result of previous Data.com fields existing in the map settings.
Fixed - Winter '20 Patch 14.0 ·Reported By 0 ·Updated 2022-08-08
Data.com (Clean / Prospecting) - Annual Revenue Not Populating In Some Cases
We have identified in some case an issue where Annual Revenue does not populate during Purchase or Cleaning of a record. All of the following must be true: 1. Multi Currency (MUST be enabled - With the US Currency as an option) 2. Target record MUST be in US Currency 3. Target record MUST be HQ...
In Review ·Reported By 16 ·Updated 2022-02-15
Refreshing D&B companies doesn't behave consistently with StateCountryPicklist enabled
We have identified an issue with refreshing D&B Company Records when State and Country Picklist is enabled. The State and Country values are inconsistent when hitting 'Refresh'. Impacted Users: Data.com Premium Clean Data.com Premium Prospector Related Object: D&B Companies
In Review ·Reported By 9 ·Updated 2022-02-15
Data.com (Get More Accounts) - Error when button clicked from Lightning Experience
Error message thrown when customer tries to click on 'Get more Accounts" button from the account list view page in LEX (Must be a Data.com user to see button)
Fixed - Spring '17 Patch 14.0 ·Reported By 8 ·Updated 2022-02-10
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