Known Issues · data.com
Duplicate rule validation blocks update during ‘Check for New Data’
using the "Check for New Data" button (part of D&B optimizer) to update account records. If the update causes the record to match another account via duplicate/match rule, then the validation blocks the account update with the following error. 'This record wasn't updated by the D&B Account Optimization...
In Review ·Reported By 2 ·Updated 26 days ago
Updates showing in Account/Lead History even when fields were unchanged on record
When blocking an update from the automated updates by the Data.com Clean User, DI Rule (specifically Company Info in this case) show in the Account/Lead History and Chatter (if enabled) as if the fields were updated, but the fields are untouched on the record.
No Fix ·Reported By 0 ·Updated 2020-06-05
Get More Accounts - GACK when button clicked from Lightning Experience
Data.com has identified an issue related to the "Get More Accounts" button not functioning as expected when State and Country Picklists are enabled.
In Review ·Reported By 5 ·Updated 2020-04-14
Internal Server Error with Duplicate Matching rule filtering encrypted fields
Sales and Marketing , data.com
The customer may report that when use Platform Encryption & Duplicate Management with encrypted custom field, it generates the internal server error (example below). Error ID: 1552025370-12478 (983828907)
In Review ·Reported By 19 ·Updated 2020-04-02
Data.com: Clean jobs get 'hung up' and may not process all records
Organizations may observe inconsistent behavior with Data.com Clean jobs while using the DUNSRight matching where not all records are being processed, leaving many in the 'Not Compared' clean status.
No Fix ·Reported By 1 ·Updated 2020-01-03
Data.com: Unexpected Behavior with "Select Match" Clean Status
On occasion a number of accounts, particularly in Europe are returning a "Select Match" status requiring manual review. However, when manually cleaning, there is only one single record available to choose from, and the confidence level is above the customers preference (Example: Preference = 8).
No Fix ·Reported By 0 ·Updated 2019-12-17
Lightning Data: Error Messages due to field mapping
Customers will be unable to edit 'D&B Account Optimization' field mappings as a result of previous Data.com fields existing in the map settings.
Fixed - Winter '20 Patch 14.0 ·Reported By 0 ·Updated 2019-12-07
WorkBadgeRelatedList defined in User entity not querying for all columns defined in setup
When you try to view the description field from the Work Badge Related List, it will show as blank eventhough a value is present.
Fixed - Winter '20 Patch 11.0 ·Reported By 0 ·Updated 2019-11-02
Data.com mapping non-US province to US states
In Lightning with State and Country Picklists enabled, Data.com List View search (ie: Get More Accounts) will display the label of a State pre-defined by the org regardless of the Country associated. Example: while reviewing search results of a company in Netherlands, the state may be 'UT' Utrecht, but...
In Review ·Reported By 0 ·Updated 2018-12-03
Data.com (Clean / Prospecting) - Annual Revenue Not Populating In Some Cases
We have identified in some case an issue where Annual Revenue does not populate during Purchase or Cleaning of a record. All of the following must be true: 1. Multi Currency (MUST be enabled - With the US Currency as an option) 2. Target record MUST be in US Currency 3. Target record MUST be HQ...
In Review ·Reported By 16 ·Updated 2018-11-28
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