Salesforce Known Issues
Trailblazer Community

Duplicate rule validation blocks update during ‘Check for New Data’

using the "Check for New Data" button (part of D&B optimizer) to update account records. If the update causes the record to match another account via duplicate/match rule, then the validation blocks the account update with the following error. 'This record wasn't updated by the D&B Account Optimization...

In Review ·Reported By 5 ·Updated 17 days ago

Records are not being geocoded

Users may have noticed that some records created on February 1st were not geocoded.

In Review ·Reported By 7 ·Updated 2021-03-11

Updating the record via "Check for new data" as standard user should not require "View setup and configuration"

Updating the record via "Check for New Data" button on Account requires system permission "View Setup and Configuration.

Fixed - Spring '21 Patch 7.0 ·Reported By 6 ·Updated 2021-02-18

Updates showing in Account/Lead History even when fields were unchanged on record

When blocking an update from the automated updates by the Clean User, DI Rule (specifically Company Info in this case) show in the Account/Lead History and Chatter (if enabled) as if the fields were updated, but the fields are untouched on the record.

No Fix ·Reported By 0 ·Updated 2020-06-05

Get More Accounts - GACK when button clicked from Lightning Experience has identified an issue related to the "Get More Accounts" button not functioning as expected when State and Country Picklists are enabled.

In Review ·Reported By 5 ·Updated 2020-04-14

Internal Server Error with Duplicate Matching rule filtering encrypted fields

Sales and Marketing ,

The customer may report that when use Platform Encryption & Duplicate Management with encrypted custom field, it generates the internal server error (example below). Error ID: 1552025370-12478 (983828907)

In Review ·Reported By 19 ·Updated 2020-04-02 Clean jobs get 'hung up' and may not process all records

Organizations may observe inconsistent behavior with Clean jobs while using the DUNSRight matching where not all records are being processed, leaving many in the 'Not Compared' clean status.

No Fix ·Reported By 1 ·Updated 2020-01-03 Unexpected Behavior with "Select Match" Clean Status

On occasion a number of accounts, particularly in Europe are returning a "Select Match" status requiring manual review. However, when manually cleaning, there is only one single record available to choose from, and the confidence level is above the customers preference (Example: Preference = 8).

No Fix ·Reported By 0 ·Updated 2019-12-17

Lightning Data: Error Messages due to field mapping

AppExchange ,

Customers will be unable to edit 'D&B Account Optimization' field mappings as a result of previous fields existing in the map settings.

Fixed - Winter '20 Patch 14.0 ·Reported By 0 ·Updated 2019-12-07

WorkBadgeRelatedList defined in User entity not querying for all columns defined in setup , Communities

When you try to view the description field from the Work Badge Related List, it will show as blank eventhough a value is present.

Fixed - Winter '20 Patch 11.0 ·Reported By 0 ·Updated 2019-11-02

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