Salesforce Known Issues
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Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked


When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 270 ·Updated 3 days ago

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 301 ·Updated 4 days ago

Feed Post not visible after User creates a record using a Quick Action if Process updates a field on the record

Workflow , Process Builder

Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.

In Review ·Reported By 93 ·Updated 2 days ago

Lightning & Communities: User receives "insufficient access rights on cross-reference id" due to “Notify Case Owner of New Case Comment" being checked

Service , Workflow , Communities , Lightning

A user will receive the following error message when updating or creating a case in Lightning that triggers an email alert: "insufficient access rights on cross-reference id" This occurs when the email folder that the email template is contained in is not public or shared with the user and the...

In Review ·Reported By 46 ·Updated 2 days ago

Change Owner notification is being triggered via workflow or update in an action in Lightning when “Notify Case Owner of New Case Comments” is checked

Service , Workflow , Lightning

Cases created in lightning experience will generate an email notification to the new case owner when the ownership is changed via a workflow rule and the “Notify Case Owner of New Case Comments” is select in Support Settings. This is regardless if the option to notify assignee is selected in the workflow...

In Review ·Reported By 18 ·Updated 2 days ago

Optimizer Report showing incorrect workflow limit


When you run an Optimizer Report, it will show an incorrect workflow limit if your workflow limit has been increased.

Scheduled - Summer '21 ·Reported By 3 ·Updated 3 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 28 ·Updated 4 days ago

workflow criteria on Multi-select Picklist fails if the API name of the picklist value was changed after the value created


Multi-select Picklist API name fails on workflow if the API name was changed after the value created

In Review ·Reported By 1 ·Updated 4 days ago

Inactive/Soft deleted validation rule/formula allow spanning limit to be exceeded when a package is installed.


Spanning relationship allowed 21 when the hard coded limit is 20.

In Review ·Reported By 6 ·Updated 5 days ago

VF Workflow Emails are Blank when the records are Last Modified by "Automated Process" user

VisualForce , Workflow

Intermittently we see issue in VF email templates being sent as blank when the corresponding records are Updated by Automated Process User.

In Review ·Reported By 15 ·Updated 9 days ago

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