Salesforce Known Issues
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"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 411 ·Updated 2 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked


When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 348 ·Updated 2 days ago

Emails not getting sent when Notify Assignee is enabled for Workflow Field Updates on Case object


If a Workflow Rule w/ a Field Update is setup to change ownership on Case records, the "Notify Assignee" option fails to send an email to the new owner when Cases are created through the API and/or Visualforce pages. This also applies to Cases created by Email-to-Case, as this functionality is dependent...

In Review ·Reported By 129 ·Updated 5 days ago

ISChanged() trigger in flows doesn’t detect change in lower to upper case or vice versa

Platform , Workflow , Flow , Winter 22

Flows: >> Whenever an ISChanged() trigger is placed on a field when a field is changed from lower to upper case or vice versa, it doesn't trigger the flow. >> Eg. When a text field is changed from "abc", to "ABc", it doesn't trigger the flow

In Review ·Reported By 2 ·Updated 3 days ago

Dependent Picklist not cleared when controlling field is set automatically (Workflow/flow).

Workflow , Flow

Having two picklists, one controlling one dependent, when setting the controlling one to "None" / empty, the dependent one is cleared. Doing the same thing automatically / programmatically through for example a workflow rule the controlling picklist is cleared but not dependent picklist. In flows,...

In Review ·Reported By 3 ·Updated 4 days ago

Feed Post not visible after User creates a record using a Quick Action if Process updates a field on the record

Workflow , Process Builder

Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.

In Review ·Reported By 111 ·Updated 8 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 59 ·Updated 9 days ago

Using "Clear Filter Logic" on approval process entry criteria fails to deploy via change sets

Workflow , Change Sets

Users may notice that using "Clear Filter Logic" to reset the filters on an approval process may not reflect as expected when deploying the change through change sets. The change set will validate and deploy as expected, but the filter logic will not change. If the edits to the approval process include...

In Review ·Reported By 9 ·Updated 9 days ago

Duplicate Ownership Change Emails Sent when Workflow and Process Modifies a Custom Object in a Single Transaction


When a record has its ownership changed, the new owner is receiving two email notifications.

In Review ·Reported By 9 ·Updated 12 days ago

In Lightning, Wrong process instance work item id getting selected for Approve and Reject actions of approval process

Workflow , User Interface

In Lightning, Wrong process instance work item id getting selected for Approve and Reject actions of approval process.

In Review ·Reported By 15 ·Updated 15 days ago

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