Salesforce Known Issues
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"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 461 ·Updated Today

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked


When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 388 ·Updated Yesterday

Knowledge object does not re-evaluate the workflow rule and it's time based actions.

Workflow , Knowledge

When a record is edited, the workflow on the object is evaluated and appropriate actions are performed.  The time base action will get executed even if the criteria is no longer valid for the knowledge object. Note: As documented below, Salesforce only supports Edit action on workflow and does not...

In Review ·Reported By 12 ·Updated 3 days ago

Dependent Picklist not cleared when controlling field is set automatically (Workflow/flow).

Workflow , Flow

Having two picklists, one controlling one dependent, when setting the controlling one to "None" / empty, the dependent one is cleared. Doing the same thing automatically / programmatically through for example a workflow rule the controlling picklist is cleared but not dependent picklist. In flows,...

In Review ·Reported By 5 ·Updated 7 days ago

Workflow does not use current value for "Owner:Queue.QueueName" in recursive evaluation if Owner was changed in prior evaluation.


Workflow formula criteria referring to "Owner:Queue.QueueName" uses the Queue Name as of the start of the workflow evaluation, even in a recursive evaluation after the owner is changed.

In Review ·Reported By 28 ·Updated 8 days ago

VF Workflow Emails are Blank when the records are Last Modified by "Automated Process" user

VisualForce , Workflow

Intermittently we see issue in VF email templates being sent as blank when the corresponding records are Updated by Automated Process User.

In Review ·Reported By 23 ·Updated 8 days ago

Error when using LWC Components using the publish-subscriber model in Flow Application, when flow is run in debug mode

Workflow , Flow

When we are using LWC components along with the ScreenFlow using publish-subscriber model and running it in debug mode gives an error when details are filled and submit button is clicked

In Review ·Reported By 2 ·Updated 8 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 74 ·Updated 18 days ago

Feed Post not visible after User creates a record using a Quick Action if Process updates a field on the record

Workflow , Process Builder

Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.

In Review ·Reported By 116 ·Updated 28 days ago

In Lightning, Wrong process instance work item id getting selected for Approve and Reject actions of approval process

Workflow , User Interface

In Lightning, Wrong process instance work item id getting selected for Approve and Reject actions of approval process.

In Review ·Reported By 20 ·Updated 29 days ago

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