Salesforce Known Issues
Trailblazer Community

Approval Merge Fields Have Wrong Value for Approval Related Emails

Workflow

When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.

Release In Progress - Summer '20 ·Reported By 441 ·Updated 3 days ago

Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

Scheduled - Winter '21 ·Reported By 119 ·Updated 3 days ago

In some Professional Edition orgs it is possible to create Field Updates, but there is no option to delete Field Updates once created.

Workflow

In some Professional Edition (PE) orgs it is possible to create Field Updates, but there is no option to delete Field Updates once created. Specifically, this behavior exists in PE orgs which have Entitlements, but which do not have Workflow.

In Review ·Reported By 44 ·Updated 4 days ago

Feed Post not visible after User creates a record using a Quick Action if Process updates a field on the record

Workflow , Process Builder

Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.

In Review ·Reported By 84 ·Updated 5 days ago

Issues updating converted leads when transaction involves campaign member deletion

Platform , Workflow , User Interface

Workflow rules not triggering on converted leads when campaign members are being deleted in the same transaction.

In Review ·Reported By 0 ·Updated 5 days ago

Case Auto-Response Rule is not triggered when Case is updated from Workflow Field Update of Child Object during Email-To-Case Creation

Apex , Platform , Service , Workflow

Case Auto-Response Rule will not be triggered if a Child Record is created, and a workflow field update updates the Parent Case in the same transaction

In Review ·Reported By 6 ·Updated 9 days ago

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 242 ·Updated 11 days ago

Behavior discrepancies between Lightning UI and Classic UI when sending an email

Workflow , Lightning

In Lightning UI, neither the "Queue Email" address nor queue member's email address receive the email for certain automations.

In Review ·Reported By 1 ·Updated 11 days ago

Adding Outbound Message Notifications feature back

Workflow

Outbound Message Notifications feature does not work as expected.

Release In Progress - Summer '20 ·Reported By 17 ·Updated 12 days ago

Lightning & Communities: User receives "insufficient access rights on cross-reference id" due to “Notify Case Owner of New Case Comment" being checked

Service , Workflow , Communities , Lightning

A user will receive the following error message when updating or creating a case in Lightning that triggers an email alert: "insufficient access rights on cross-reference id" This occurs when the email folder that the email template is contained in is not public or shared with the user and the...

In Review ·Reported By 34 ·Updated 13 days ago

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