Salesforce Known Issues
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"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 441 ·Updated Today

User Lookups are not available as recipients for Email Alerts on Tasks or Events.

Workflow , Flow , Process Builder

User Lookups are not available as recipients for Email Alerts on Tasks or Events.

In Review ·Reported By 104 ·Updated 3 days ago

ISCHANGED() function in Workflow returns false positive for formula Number fields whose calculated value exceed the defined number of decimal places

Workflow

When workflow uses formula criteria with the ISCHANGED function referencing a formula field, ISCHANGED returns 'true' unexpectedly when the formula's calculated value has greater decimal precision than the number of decimals the formula field is set to show.

In Review ·Reported By 2 ·Updated Yesterday

Case Auto-Response Rule is not triggered when Case is updated from Workflow Field Update of Child Object during Email-To-Case Creation

Apex , Platform , Service , Workflow

Case Auto-Response Rule will not be triggered if a Child Record is created, and a workflow field update updates the Parent Case in the same transaction

In Review ·Reported By 10 ·Updated 9 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked

Workflow

When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 368 ·Updated 12 days ago

Approval Process not locking records correctly when called immediately after another approval process

Apex , Workflow

1) When a record is in an approval process that unlocks on final approval and enters a second approval process immediately after (field update -> Trigger -> Apex Approval.process) where the second approval process is supposed to lock the record on submission - the record is not locked and can be edited...

In Review ·Reported By 5 ·Updated 15 days ago

In Lightning, Wrong process instance work item id getting selected for Approve and Reject actions of approval process

Workflow , User Interface

In Lightning, Wrong process instance work item id getting selected for Approve and Reject actions of approval process.

In Review ·Reported By 18 ·Updated 17 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 67 ·Updated 20 days ago

Change Owner notification is being triggered via workflow or update in an action in Lightning when “Notify Case Owner of New Case Comments” is checked

Service , Workflow , Lightning

Cases created in lightning experience will generate an email notification to the new case owner when the ownership is changed via a workflow rule and the “Notify Case Owner of New Case Comments” is select in Support Settings. This is regardless if the option to notify assignee is selected in the workflow...

In Review ·Reported By 25 ·Updated 22 days ago

ISChanged() trigger in flows doesn’t detect change in lower to upper case or vice versa

Platform , Workflow , Flow , Winter 22

Flows: >> Whenever an ISChanged() trigger is placed on a field when a field is changed from lower to upper case or vice versa, it doesn't trigger the flow. >> Eg. When a text field is changed from "abc", to "ABc", it doesn't trigger the flow

No Fix ·Reported By 3 ·Updated 22 days ago

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