Known Issues · Workflow
Approval Merge Fields Have Wrong Value for Approval Related Emails
When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.
Release In Progress - Summer '20 ·Reported By 441 ·Updated 3 days ago
Email Alerts to Account Team are not sent from Workflow on Activities
An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.
Scheduled - Winter '21 ·Reported By 119 ·Updated 3 days ago
In some Professional Edition (PE) orgs it is possible to create Field Updates, but there is no option to delete Field Updates once created. Specifically, this behavior exists in PE orgs which have Entitlements, but which do not have Workflow.
In Review ·Reported By 44 ·Updated 4 days ago
Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.
In Review ·Reported By 84 ·Updated 5 days ago
Issues updating converted leads when transaction involves campaign member deletion
Platform , Workflow , User Interface
Workflow rules not triggering on converted leads when campaign members are being deleted in the same transaction.
In Review ·Reported By 0 ·Updated 5 days ago
"Else Approve Record" Option is Unexpectedly Rejecting Records
The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.
In Review ·Reported By 242 ·Updated 11 days ago
Behavior discrepancies between Lightning UI and Classic UI when sending an email
In Lightning UI, neither the "Queue Email" address nor queue member's email address receive the email for certain automations.
In Review ·Reported By 1 ·Updated 11 days ago
Adding Outbound Message Notifications feature back
Outbound Message Notifications feature does not work as expected.
Release In Progress - Summer '20 ·Reported By 17 ·Updated 12 days ago
Service , Workflow , Communities , Lightning
A user will receive the following error message when updating or creating a case in Lightning that triggers an email alert: "insufficient access rights on cross-reference id" This occurs when the email folder that the email template is contained in is not public or shared with the user and the...
In Review ·Reported By 34 ·Updated 13 days ago
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