Known Issues · Workflow
"Else Approve Record" Option is Unexpectedly Rejecting Records
The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.
In Review ·Reported By 261 ·Updated Yesterday
When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...
In Review ·Reported By 245 ·Updated 2 days ago
Unable to Deploy Field Update on Person Account Record Type
When deploying a field update on Person Account Record Types through Change Set and it is failing with error "In field: lookupValue - no RecordType named Account.Record_Type_Name found"
In Review ·Reported By 47 ·Updated 2 days ago
Duplicate FeedItem with Type "CaseCommentPost" is created when the value of isPublished is updated in same transaction by automated process such as Workflow rule and Process while adding new Case comment.
No Fix ·Reported By 0 ·Updated 4 days ago
Field Updates by Flow or Process are not triggering Case Escalation Rules
Service , Workflow , Flow , Process Builder
Case escalation rules are not being properly reevaluated after process/flow invoked field updates. Per Order of Execution doc (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm) escalation rules are to evaluate after Workflow and Process...
In Review ·Reported By 56 ·Updated 8 days ago
Workflow , Knowledge , Lightning
In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...
In Review ·Reported By 21 ·Updated 10 days ago
Workflow formula criteria referring to "Owner:Queue.QueueName" uses the Queue Name as of the start of the workflow evaluation, even in a recursive evaluation after the owner is changed.
In Review ·Reported By 15 ·Updated 10 days ago
Outbound message notifications are not sent when there's outbound message having failed for more than 24 hours.
In Review ·Reported By 5 ·Updated 10 days ago
Platform , Workflow , Process Builder
Updating percentage fields with process builder using a referenced value from a percent formula field in the parent object produces incorrect value
In Review ·Reported By 21 ·Updated 16 days ago
Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.
In Review ·Reported By 86 ·Updated 17 days ago
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