Salesforce Known Issues
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VF Workflow Emails are Blank when the records are Last Modified by "Automated Process" user

VisualForce , Workflow

Intermittently we see issue in VF email templates being sent as blank when the corresponding records are Updated by Automated Process User.

In Review ·Reported By 19 ·Updated Yesterday

Change Owner notification is being triggered via workflow or update in an action in Lightning when “Notify Case Owner of New Case Comments” is checked

Service , Workflow , Lightning

Cases created in lightning experience will generate an email notification to the new case owner when the ownership is changed via a workflow rule and the “Notify Case Owner of New Case Comments” is select in Support Settings. This is regardless if the option to notify assignee is selected in the workflow...

In Review ·Reported By 19 ·Updated 2 days ago

Knowledge object does not re-evaluate the workflow rule and it's time based actions.

Workflow , Knowledge

When a record is edited, the workflow on the object is evaluated and appropriate actions are performed.  The time base action will get executed even if the criteria is no longer valid for the knowledge object. Note: As documented below, Salesforce only supports Edit action on workflow and does not...

In Review ·Reported By 11 ·Updated 2 days ago

Emails not getting sent when Notify Assignee is enabled for Workflow Field Updates on Case object


If a Workflow Rule w/ a Field Update is setup to change ownership on Case records, the "Notify Assignee" option fails to send an email to the new owner when Cases are created through the API and/or Visualforce pages. This also applies to Cases created by Email-to-Case, as this functionality is dependent...

In Review ·Reported By 124 ·Updated 5 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked


When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 308 ·Updated 9 days ago

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 359 ·Updated 10 days ago

Issues updating converted leads when transaction involves campaign member deletion

Platform , Workflow , User Interface

Workflow rules not triggering on converted leads when campaign members are being deleted in the same transaction.

No Fix ·Reported By 0 ·Updated 10 days ago

Process Builder Field Update Referencing Formula Email Field Is Encoded

Workflow , Process Builder , Spring 20

Consider a process builder with a field update. If the value of the field update references a formula field that is directly referencing an email field (for example, TEXT(email_field__c) or similar), then the value that process builder outputs will not be properly decoded.

Fixed - Spring '20 Patch 7.0 ·Reported By 62 ·Updated 11 days ago

Adding a hyperlink to a DisplayText component In flow produces "cannot read property 'contains' of null" error.

Workflow , Flow , Spring 20

While building flow and adding a hyperlink to a DisplayText component results "cannot read property 'contains' of null" error.

Fixed - Spring '20 Patch 8.2 ·Reported By 20 ·Updated 11 days ago

ISCHANGED() returns true every time for Formula field in process builder with line breaks

Platform , Workflow , User Interface

ISCHANGED() returns true every time for Formula field in process builder with line breaks.

Fixed - Winter '21 ·Reported By 14 ·Updated 11 days ago

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