Known Issues · Workflow
When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...
In Review ·Reported By 285 ·Updated Today
In some Professional Edition (PE) orgs it is possible to create Field Updates, but there is no option to delete Field Updates once created. Specifically, this behavior exists in PE orgs which have Entitlements, but which do not have Workflow.
In Review ·Reported By 52 ·Updated Yesterday
Service , Workflow , Communities , Lightning
A user will receive the following error message when updating or creating a case in Lightning that triggers an email alert: "insufficient access rights on cross-reference id" This occurs when the email folder that the email template is contained in is not public or shared with the user and the...
In Review ·Reported By 49 ·Updated Today
Field Updates by Flow or Process are not triggering Case Escalation Rules
Service , Workflow , Flow , Process Builder
Case escalation rules are not being properly reevaluated after process/flow invoked field updates. Per Order of Execution doc (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm) escalation rules are to evaluate after Workflow and Process...
In Review ·Reported By 63 ·Updated 6 days ago
Unable to Deploy Field Update on Person Account Record Type
When deploying a field update on Person Account Record Types through Change Set and it is failing with error "In field: lookupValue - no RecordType named Account.Record_Type_Name found"
In Review ·Reported By 53 ·Updated 6 days ago
Workflow , Flow , Process Builder
A process accessing the User field DefaultCurrencyIsoCode in a formula criteria is failing after Winter 21 or when the Critical Update “Check for Null Record Variables or Null Values of Lookup Relationship Fields in Process and Flow Formulas” is enabled.
In Review ·Reported By 7 ·Updated 6 days ago
In Summer '19, Automation Home (Beta) displays empty charts even when flows are in use.
In Summer '19, Automation Home (Beta) displays empty charts even when flows are in use.
In Review ·Reported By 13 ·Updated 7 days ago
When a record which is already locked by an approval process is submitted for approval again, another "Record locked" entry is captured in the object's Field History.
In Review ·Reported By 4 ·Updated 7 days ago
Approval Process Step 2 does not allow you to choose a Partner or CP User as next Approver
Users have a simple Approval Process with 2 steps. Both of the Steps allow you to choose the next Approver manually. On the first Step, you're allowed to select a User, Partner User, or Customer Portal User. That works fine. However, on the second Step, it only lets you select a User and not a Portal...
In Review ·Reported By 7 ·Updated 8 days ago
"Else Approve Record" Option is Unexpectedly Rejecting Records
The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.
In Review ·Reported By 310 ·Updated 10 days ago
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