Salesforce Known Issues
Trailblazer Community

Unhandled Fault Error May Occur When Attempting to Refresh or Submit a Survey & Survey Failure Email Contains Internal Server Error

Service , Lightning , Surveys

When survey is opened in separate browser or page refresh is required to load survey, an User will recieve the following error when attempting to submit survey. Error: "<b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact...

Scheduled - Spring '21 ·Reported By 50 ·Updated Yesterday

Send Survey Action of Process Builder fails when Community Users triggers it


Unable to Close the case as the user is receiving below email Give your Salesforce admin these details. This invitationOwner doesn't exist in your org: 0050J000006s2GXQAY. Replace it with a valid invitationOwner. Error ID: 1806986680-16939 (2073046805):

Scheduled - Spring '21 ·Reported By 5 ·Updated 3 days ago

External and Internal users are unable to trigger a survey invitation when sent via a Process when the user does not have Create on survey invitations

Surveys , Winter 21

Users (External or Internal) are unable to update records when the update results in the firing of a process that sends a Survey Invitation. The behavior occurs when the user does not have create on the Survey Invitation and Survey Subject object.

Fixed - Winter '21 Patch 14.0 ·Reported By 3 ·Updated 4 days ago

Survey's Branding button toggle is disabled for a survey (which is not yet active) and it still remains disabled even after creating a new version


1. Survey's Branding button toggle is disabled for a survey (which is not yet active) and it still remains disabled even after creating a new version 2. Not able to Preview or Activate the Survey

Scheduled - Spring '21 ·Reported By 2 ·Updated 4 days ago

Guest License profiles are not given access to Survey objects after enabling Surveys

Communities , Surveys

Guest User Profiles will not have the Survey objects listed when editing the profiles. This prevents the admin from granting access so public surveys can be used on the org.

Scheduled - Spring '21 ·Reported By 21 ·Updated 5 days ago

Printable View link on any of the Survey object record throws URL No Longer Exists message

Platform , User Interface , Surveys

When you click on the printable view link for surveys, survey invitation, survey responses, survey version, survey questions, survey question choices etc in classic, you will see "URL No Longer Exists message"

In Review ·Reported By 0 ·Updated 5 days ago

Can't create survey invitation for user with Customer Community/Customer Community Login license user context

Communities , Surveys

Survey Invitation record creation is failing on "Customer Community Login" or "Customer Community " license users context. creation fails with " INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY: insufficient access rights on cross-reference id." sharing of record owned by a user with a "Customer Community...

In Review ·Reported By 5 ·Updated 8 days ago

Cannot test Apex trigger on SurveyResponse

Apex , Surveys

At present, it is possible to write Apex triggers on SurveyResponse, but due to lack of DML support of this entity, it is not possible to test this type of trigger, which prevents deploying them into production as Apex triggers must meet minimum 1% code coverage requirement.

In Review ·Reported By 35 ·Updated 10 days ago

Community user lands on Page Not Found Page (404) upon clicking on a survey invitation link and logging in in a given custom URL configuration

Sites , Communities , Surveys

If a community is configured to use a custom URL with a domain different from (e.g. and its path prefix is different from the path prefix used by the corresponding domain, a community user that clicks on a survey invitation that requires authentication will be redirected...

In Review ·Reported By 14 ·Updated 11 days ago

Custom field with lookup to SurveyPage results in an Internal Server Error


Users will get an internal server error message when they have a custom field that has a lookup relationship with the SurveysPage object. The error will show up when trying to create or edit the record and linking the SurveyPage to the record. **Note: The error is only seen in Lightning. You can...

Scheduled - Spring '21 ·Reported By 1 ·Updated 11 days ago

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