Salesforce Known Issues
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Using Service Resource objects in Sharing Sets with access mapping causes NoDataFoundException for external users

Portal , Sharing , Sites , Communities , Field Service

When Service Resource and Service Appointment are set to the Organization-Wide Default values of Public Read/Write, and a Sharing Set exists to share the Service Resource, a NoDataFoundException can occur for External Users. This exception occurs when External users access the records in their Portal...

In Review ·Reported By 1 ·Updated 4 days ago

Sharing rules do not apply to records owned by Automated Process User


As of Summer ’21, no shares are inserted for records owned by the Automated Process User, regardless of the operation and entity type.

No Fix ·Reported By 55 ·Updated 11 days ago

Guest users are unable to upload a file when "Secure Guest User Record Access" is enabled

Sharing , , Communities

When Secure guest user record access is enabled (, guest user may lose the ability to upload a file against records they create. The issue occurs because the private sharing model for guest users does not give more...

Fixed - Summer '20 ·Reported By 42 ·Updated 11 days ago

Tab visibility within Permission Set Groups are not granting access

Sharing , User Interface

Permission set groups are a feature where a group of users can be assigned a variety of permissions instead of manually assigning permission sets individually. Currently there is an issue with Tab Visibility not granting the necessary access.

Fixed - Summer '20 ·Reported By 36 ·Updated 11 days ago

Spring '20 Unable to recalculate sharing from Defer Sharing page in Setup

Sharing , Spring 20

In Spring '20, attempting to recalculate sharing from the Defer Sharing page in setup results in an error email stating the following: Your request to recalculate the following type of sharing rules has completed with errors, please try again: All Objects Sharing Rules

Fixed - Spring '20 Patch 6.0 ·Reported By 32 ·Updated 11 days ago

Internal Server Error is thrown when clicking on "why" in sharing/expand list for a custom object record that is shared using Apex sharing reason


You can see an internal server error when checking sharing/Enhanced list (Action - Why?) for a user.

Fixed - Summer '20 ·Reported By 12 ·Updated 11 days ago

Users who do not have access to the lookup object will not see the entire Lightning component if the lookup field has a value

Sharing , Lightning

Users who do not have access to the record in a Lookup field are not able to view the entire Related Record component which includes that Lookup field.

In Review ·Reported By 10 ·Updated 11 days ago

Contact shares not inserted during person account owner change


When a person account’s owner is changed to a user with particular role settings, the corresponding contact share is missing. - Actual Result Implicit Person contact share is not inserted. - Expected Result Contact share should be inserted correctly.

Fixed - Winter '21 ·Reported By 7 ·Updated 11 days ago

When creating a base platform object record and a custom object record in the same transaction, sharing rule does not fire for the second object

Sharing , Custom Objects , Financial Services Cloud , Health Cloud

When creating a base platform object record and a custom object record in the same transaction (when both have criteria-based sharing rules), only the sharing rule of the first record is executed.

Fixed - Winter '21 Patch 1.0 ·Reported By 4 ·Updated 11 days ago

Recalculating CBS rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled

Sharing , Spring 20 , Summer 20

Recalculating CBS (Criteria-Based Sharing) rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled. Other entities may have the same problem.

In Review ·Reported By 4 ·Updated 11 days ago

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