Salesforce Known Issues
Trailblazer Community

Users see records under Recently Viewed (Most Recently Used) even after they lost access to these records

Search , Sharing

Some customers may have observed that their end users are able to see results under the Recently viewed Section of a lookup field despite restrictions due to sharing access restrictions. This is not limited to just Lookup fields, users will also see this record under 'Recent Items' on the side bar...

In Review ·Reported By 29 ·Updated 2 days ago

Inconsistent behavior while applying sharing rules to records owned by Automated Process User


When records are owned by Automated Process User, inconsistent behavior is seen while inserting shares with rowcause "rule". It depends on operation performed and the entity type. For Case entity sharing rule, recalc doesn't insert the share and removes the share if it is already existing. Editing...

In Review ·Reported By 8 ·Updated 2 days ago

Creating / recalculating CBS rules does not create share when sharing rule has "NOT(starts with [value])" criteria and records have blank field value


When the criteria of sharing rule is "NOT(starts with [value])", records which have empty [value] not shared while creating a sharing rule or recalculating sharing rule. But when saving the record, the record is shared even [value] is empty.

In Review ·Reported By 0 ·Updated 2 days ago

Guest users are unable to upload a file when "Secure Guest User Record Access" is enabled

Sharing , , Communities

When Secure guest user record access is enabled (, guest user may lose the ability to upload a file against records they create. The issue occurs because the private sharing model for guest users does not give more...

In Review ·Reported By 15 ·Updated 3 days ago

Order may not be accessible when OWD are set to 'Controlled by Parent' and record is owned by queue

Sales and Marketing , Sharing

When organization wide defaults (OWD) for the Order object are set to 'Controlled by Parent' with Account object set to 'Private' a User with read/write access to on an Order's related Account is unable to access/edit related Orders in Classic or the Order's related records in Lightning when the Order...

In Review ·Reported By 8 ·Updated 3 days ago

Classic UI Owner changes do not trigger Record-Triggered Flow (After the record is saved)

Sharing , User Interface , Flow

When owner changes happen on a record in Classic UI, Record-Triggered Flow (After the record is saved) doesn't seem to trigger.

Scheduled - Winter '21 ·Reported By 0 ·Updated 4 days ago

CBS Rule Share not created if insertion of custom object and WorkOrder are performed in the same transaction using Apex

Apex , Sharing

If criteria-based sharing (CBS) rules exists on a custom object, WorkOrder and Case objects, the criteria-based sharing rule share is not created when the custom object and the work order are created in the same transaction.

In Review ·Reported By 0 ·Updated 4 days ago

Internal Server Error is thrown when clicking on "why" in sharing/expand list for a custom object record that is shared using Apex sharing reason


You can see an internal server error when checking sharing/Enhanced list (Action - Why?) for a user.

Release In Progress - Summer '20 ·Reported By 12 ·Updated 6 days ago

Recalculating CBS rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled

Sharing , Spring 20 , Summer 20

Recalculating CBS (Criteria-Based Sharing) rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled. Other entities may have the same problem.

In Review ·Reported By 1 ·Updated 6 days ago

Users getting Chatter notifications for records they don't have access to

Chatter , Sharing

Some users are reporting that they are receiving email notifications for records they do not have access to. When attempting to access the record in the email, they get a message that they don't have the level of access necessary to access the record.

Release In Progress - Summer '20 ·Reported By 1 ·Updated 17 days ago

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