Known Issues · Service Cloud Console
Knowledge , Service Cloud Console
In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.
In Review ·Reported By 134 ·Updated Today
Omni Supervisor is not reflecting the realtime data
For a few agents that do not have service resources assigned do not reflect real-time presence statuses or work item updates in Omni Supervisor.
Fixed in version Chat / Omni-Channel Spring '22 Patch 11.1 ·Reported By 38 ·Updated 2 days ago
Service , Live Agent , Service Cloud Console , Omni-Channel
Agents are unable to change ownership of an object that was previously routed through Omni when the current owner is a non Omni queue and the routing configuration has been removed from the previously used queue. ACTUAL RESULT ----------------- Users cannot change ownership of the object EXPECTED...
In Review ·Reported By 0 ·Updated Today
Available timeslots disappear and reappear in Lightning Scheduler Flow
When flicking through dates in LEX scheduler, slots disappears and then appears again when you press "previous" and "next" in LEX Scheduler.
Fixed - Summer '20 Patch 14.6 ·Reported By 3 ·Updated 2 days ago
INVALID_TYPE error occurs when clicking a skill name on the Assign Skill Screen.
The following error appears when clicking a skill name. Error message: Looks like there's a problem. INVALID_TYPE: sObject type 'Skill' is not supported in describeCompactLayouts.
In Review ·Reported By 1 ·Updated 2 days ago
Einstein Case Wrap-Up exceptions occur for non-admins
When non-admin users attempt to activate Einstein Case Wrap-Up, they may see an error message on the component that reads "Something went wrong. Refresh the page or contact your Admin for assistance" An exception is generated with the following message: "No such column 'AiRecordInsightId' on entity...
Fixed ·Reported By 1 ·Updated 2 days ago
When Clicking On a Report Link, Console Tab is not opened in background
Keyboard Shortcut to open a record in console is not opening an inactive tab but instead, opening a new browser tab.
Fixed - Winter '20 Patch 1.0 ·Reported By 0 ·Updated 2 days ago
Multiple chats are getting initiated from different tabs in same browser
Live Agent , Service Cloud Console , Einstein Bots
Visitors are able to initiate multiple chats from the same browser. The visitor starts the chat from tab(A) and ends it, opens the website in another tab(B) and starts another chat from there.
In Review ·Reported By 4 ·Updated 4 days ago
Saving email as Draft status in Case Feed sets Is Externally Visible field to True
Chatter , Messaging , Service Cloud Console , Communities
Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.
In Review ·Reported By 21 ·Updated 6 days ago
Email Message FeedItem Inline Images show as Broken after My Domain is deployed
Content and Files , Service , Service Cloud Console
Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.
In Review ·Reported By 76 ·Updated 9 days ago
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