Known Issues · Service Cloud Console
Internal Server Error in Macro Builder When Setting Assigned To on Task to "Queue"
Platform , Service Cloud Console , Lightning
While building a macro in lightning macro builder on Case which leverages the "New Task" action, When setting the "Assigned To" field on the task, there is the option to set it to a queue. Attempting to do this, however, results in an internal server error.
In Review ·Reported By 44 ·Updated 2 days ago
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 246 ·Updated 6 days ago
Slow performance on service console when multiple tabs/subtabs are opened
Opening multiple tabs, each having multiple subtabs open, causes page unresponsive error popup in Chrome Browser while using Salesforce lightning.
In Review ·Reported By 6 ·Updated Yesterday
Service Cloud Console , Omni-Channel
When agents open a second browser by either duplicating their window or opening another window and signing into Omni-Channel while working on a work item, the active time will display as null for that work item via reporting.
In Review ·Reported By 2 ·Updated 2 days ago
Einstein Case Wrap-Up exceptions occur for non-admins
Service Cloud Console , Einstein Platform Services , Summer 21
When non-admin users attempt to activate Einstein Case Wrap-Up, they may see an error message on the component that reads "Something went wrong. Refresh the page or contact your Admin for assistance" An exception is generated with the following message: "No such column 'AiRecordInsightId' on entity...
Fixed ·Reported By 1 ·Updated 2 days ago
Service , Service Cloud Console , Lightning , Omni-Channel
Tabs will open on browser refresh for open status-based capacity work regardless of whether tabs were open for those work items before refresh
In Review ·Reported By 10 ·Updated 3 days ago
Service Cloud Console , Omni-Channel , Spring 20
Sorting through skills via the Omni Supervisor may lead to browser freezing and/or crashing if there are a considerable amount of items for the skills backlog.
In Review ·Reported By 9 ·Updated 6 days ago
Service Cloud Console , Omni-Channel
Duplicate Rules that are set up to allow duplicate record creation are causing issues with Snap-Ins Prechat that is supposed to create records. Intermittently these records will not create in their org.
In Review ·Reported By 18 ·Updated 7 days ago
Live Agent , Service Cloud Console , Lightning , Omni-Channel
If a Conversation Log is already scrolled to the bottom, but isn't focused when new chat messages arrive, it will not scroll as expected. Returning focus to the tab, you'll see the log hasn't scroll at all and you must scroll down to see the new messages.
In Review ·Reported By 5 ·Updated 7 days ago
State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value
Platform , Service Cloud Console
With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action. Any additional pedefined field values specified...
In Review ·Reported By 90 ·Updated 8 days ago
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