Salesforce Known Issues
Trailblazer Community

Known Issues · Service Cloud Console

Error "The email publisher is unavailable..." when clicking insert article to email action from caseArticle related list in case

Knowledge , Service Cloud Console

In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.

In Review ·Reported By 134 ·Updated Today

Omni Supervisor is not reflecting the realtime data

Service Cloud Console

For a few agents that do not have service resources assigned do not reflect real-time presence statuses or work item updates in Omni Supervisor.

Fixed in version Chat / Omni-Channel Spring '22 Patch 11.1 ·Reported By 38 ·Updated 2 days ago

New![Status Based] "Insufficient access rights on cross-reference id" when reassigning a previously routed object from a non-omni queue

Service , Live Agent , Service Cloud Console , Omni-Channel

Agents are unable to change ownership of an object that was previously routed through Omni when the current owner is a non Omni queue and the routing configuration has been removed from the previously used queue. ACTUAL RESULT ----------------- Users cannot change ownership of the object EXPECTED...

In Review ·Reported By 0 ·Updated Today

Available timeslots disappear and reappear in Lightning Scheduler Flow

Service Cloud Console

When flicking through dates in LEX scheduler, slots disappears and then appears again when you press "previous" and "next" in LEX Scheduler.

Fixed - Summer '20 Patch 14.6 ·Reported By 3 ·Updated 2 days ago

INVALID_TYPE error occurs when clicking a skill name on the Assign Skill Screen.

Service Cloud Console

The following error appears when clicking a skill name. Error message: Looks like there's a problem. INVALID_TYPE: sObject type 'Skill' is not supported in describeCompactLayouts.

In Review ·Reported By 1 ·Updated 2 days ago

Einstein Case Wrap-Up exceptions occur for non-admins

Service Cloud Console

When non-admin users attempt to activate Einstein Case Wrap-Up, they may see an error message on the component that reads "Something went wrong. Refresh the page or contact your Admin for assistance" An exception is generated with the following message: "No such column 'AiRecordInsightId' on entity...

Fixed ·Reported By 1 ·Updated 2 days ago

When Clicking On a Report Link, Console Tab is not opened in background

Service Cloud Console

Keyboard Shortcut to open a record in console is not opening an inactive tab but instead, opening a new browser tab.

Fixed - Winter '20 Patch 1.0 ·Reported By 0 ·Updated 2 days ago

Multiple chats are getting initiated from different tabs in same browser

Live Agent , Service Cloud Console , Einstein Bots

Visitors are able to initiate multiple chats from the same browser. The visitor starts the chat from tab(A) and ends it, opens the website in another tab(B) and starts another chat from there.

In Review ·Reported By 4 ·Updated 4 days ago

Saving email as Draft status in Case Feed sets Is Externally Visible field to True

Chatter , Messaging , Service Cloud Console , Communities

Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.

In Review ·Reported By 21 ·Updated 6 days ago

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 76 ·Updated 9 days ago

1 to 10 of 422 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.