Known Issues · Service Cloud Console
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 268 ·Updated 2 days ago
State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value
Platform , Service Cloud Console
With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action. Any additional pedefined field values specified...
In Review ·Reported By 93 ·Updated 4 days ago
Service , Metadata , Service Cloud Console , Flow , Process Builder , LiveMessage , Omni-Channel
Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow using the 'MessagingNotification' action
In Review ·Reported By 20 ·Updated 2 days ago
Service , Service Cloud Console
Macro fails when performing email action with template including any Recipient.* handlebar merge field
In Review ·Reported By 15 ·Updated 2 days ago
Service , Service Cloud Console , Lightning , Omni-Channel
Tabs will open on browser refresh for open status-based capacity work regardless of whether tabs were open for those work items before refresh
In Review ·Reported By 11 ·Updated 2 days ago
Draft Email second save fails if Validated From Address field changes
Activities , Platform , Service Cloud Console , Lightning
Draft Email second save fails if Validated From Address field changes
In Review ·Reported By 10 ·Updated 2 days ago
Channel menu items cannot be reordered
Live Agent , Service Cloud Console
Customers are referring to the following doc and want to reorder the menu items in their community https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/embedded_channel_menu_reordering.htm ACTUAL RESULT Items are not reordering as they have defined in their...
In Review ·Reported By 1 ·Updated 2 days ago
Email Message FeedItem Inline Images show as Broken after My Domain is deployed
Content and Files , Service , Service Cloud Console
Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.
In Review ·Reported By 67 ·Updated 5 days ago
Live Agent , Service Cloud Console , Einstein Bots
Einstein bot returns a system error when the string “ THROUGH [any number]" is entered as Utterance. In Event Log, following error is displayed. Exception when getting ELU insights: java.time.format.DateTimeParseException: Text '' could not be parsed at index 0 . This is because the Bot detects ...
In Review ·Reported By 5 ·Updated 4 days ago
OldMyDomainURL console page redirecting to servicedesk page instead of console page
OldMyDomainURL/console page redirecting to NewMyDomainURL/ui/support/servicedesk/ServiceDeskPage instead of NewMyDomainURL/console. Due to which, the visual force pages or aura pages after redirection shows invalid url error. This scenario is observed when the new myDomain URL is enhanced domains with...
In Review ·Reported By 1 ·Updated 4 days ago
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