Known Issues · Service
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 268 ·Updated 2 days ago
Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable
Service , User Interface , Lightning
If the "Case Source" field is Editable on the Case Page Layout, in Lightning Experience the end User will receive "Review the following errors" if the Source is populated with an Email Message record.
In Review ·Reported By 167 ·Updated Yesterday
Email Template: Case Thread ID in an email template is stripped
When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.
In Review ·Reported By 206 ·Updated 5 days ago
Service , Metadata , Service Cloud Console , Flow , Process Builder , LiveMessage , Omni-Channel
Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow using the 'MessagingNotification' action
In Review ·Reported By 20 ·Updated 2 days ago
Service , Workflow , Lightning
Cases created in lightning experience will generate an email notification to the new case owner when the ownership is changed via a workflow rule and the “Notify Case Owner of New Case Comments” is select in Support Settings. This is regardless if the option to notify assignee is selected in the workflow...
In Review ·Reported By 19 ·Updated 2 days ago
Service , Service Cloud Console
Macro fails when performing email action with template including any Recipient.* handlebar merge field
In Review ·Reported By 15 ·Updated 2 days ago
Gantt shows incorrect hours on days where daylight savings end
Gantt shows incorrect hours on days where daylight savings end.
In Review ·Reported By 15 ·Updated 2 days ago
Service , Service Cloud Console , Lightning , Omni-Channel
Tabs will open on browser refresh for open status-based capacity work regardless of whether tabs were open for those work items before refresh
In Review ·Reported By 11 ·Updated 2 days ago
Article Answers fails when specifying custom fields to return
When specifying a custom field under "additional fields to return" in Article Answers, the action results in an exception during chatbot runtime.
In Review ·Reported By 1 ·Updated Yesterday
Error message when closing all tabs with Shift + W
Error message when closing all tabs with Shift + W
In Review ·Reported By 13 ·Updated 3 days ago
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