Salesforce Known Issues
Trailblazer Community

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...

In Review ·Reported By 135 ·Updated Yesterday

Case created by external user via Snap-In Offline Form does not fire case assignment rules

Service

Case created by external user via Snap-In Offline Form does not fire case assignment rules

Release In Progress - Winter '21 ·Reported By 93 ·Updated 3 days ago

Missing or duplicate emails when "Stop Automated Field Updates from Suppressing Email Notifications" is enabled

Service

When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.

In Review ·Reported By 84 ·Updated 3 days ago

"Milestone Status" is inaccurate in List Views and Reports

Service

"Milestone Status" is inaccurate in List Views and Reports, as compared to UI.

In Review ·Reported By 41 ·Updated 2 days ago

Unhandled Fault Error May Occur When Attempting to Refresh or Submit a Survey & Survey Failure Email Contains Internal Server Error

Service , Lightning , Surveys

When survey is opened in separate browser or page refresh is required to load survey, an User will recieve the following error when attempting to submit survey. Error: "<b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact...

In Review ·Reported By 35 ·Updated 2 days ago

The Macro Builder in Lightning does not load correctly

Service , User Interface , Lightning , Summer 19

When accessing the Macro Builder the page can intermittently become stuck loading and require a browser refresh.

In Review ·Reported By 20 ·Updated Yesterday

Messaging User Related List on Person Account Record not displaying data in Lightning Experience

Service , Messaging , Service Cloud Console , Lightning , Omni-Channel

The Messaging User Related List can show data that can be attached to another record via a related list. Currently if a Messaging User Related List is added to a person account record, the data will display in Classic without issue but will not display in Lightning Experience

No Fix ·Reported By 4 ·Updated Yesterday

Related records are not created from Embedded Service when a visitor opens a second chat tab

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel

In some scenarios, when a chat visitor starts a chat and then opens a duplicate chat using the same URL as the page that contains the original tab, the starting the second new chat by the visitor will lead to pre-chat details being nullified and, any subsequent records such as cases or contacts that...

Scheduled - Winter '21 Patch 7.0 ·Reported By 4 ·Updated Yesterday

Chat Transcript stuck in a status of "In Progress"

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots , Listviews

If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....

In Review ·Reported By 13 ·Updated 3 days ago

Unable to map field values to skills during Attribute Setup for Skills-Based Routing

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

During the mapping fields portion of the Attribute Setup for Skill-Based Routing process, if a field with a Data Type of Reference is selected to be mapped to an attribute, and there are a large volume of records for the object being referenced, the ability to select Field Values, Skills, Skill Level...

In Review ·Reported By 3 ·Updated 3 days ago

1 to 10 of 373 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.