Salesforce Known Issues
Trailblazer Community

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...

In Review ·Reported By 371 ·Updated Yesterday

Case Comment Post feed items do not wrap long text and do not make URLs clickable

Chatter , Service , Lightning

In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.

In Review ·Reported By 32 ·Updated 2 days ago

In status-based capacity, IdleDuration equals StatusDuration even when items have been assigned to the agent

Service , Service Cloud Console

In status-based capacity, if an agent starts an online status, and existing work items that are open consume 100% of capacity, then the IdleDuration value equals the StatusDuration value on the UserServicePresence record.

No Fix ·Reported By 4 ·Updated Yesterday

Communication Subscription Consent records are not displayed correctly in Digital Experience UI

Sales and Marketing , Service , Communities

Communication Subscription Consent records are not displayed correctly in Digital Experience UI

In Review ·Reported By 2 ·Updated Today

New!Messaging In-App and Web showing incorrect Messaging Session Status

Service , Messaging , Service Cloud Console , Omni-Channel

Messaging In-App and Web showing incorrect Messaging Session Status

In Review ·Reported By 1 ·Updated Today

New!Related record field of Voice Call object does not update during Case merge

Service , Service Cloud Console

When using Service Cloud Voice, the Related Record field of the Voice Call object does not update during case merge and instead becomes blank.

In Review ·Reported By 0 ·Updated Today

Error while adding Order management permissions to the permission set group for Salesforce platform users.

Platform , Service , Sharing

When assigning Order Management related permission sets to permission groups containing users with Salesforce Platform user license, error occurs : Can’t save permission set Order Management Agent, which is assigned via permission set group to a user with user license Salesforce Platform. The user license...

In Review ·Reported By 0 ·Updated Today

New!Macro do not work with Dynamic Activity Composer

Service , User Interface , Lightning , Spring 23

Dynamic Activity Composer was introduced as a part of Spring'23 release. Macros that are built for Activity actions do not work with Dynamic Activities.

In Review ·Reported By 0 ·Updated Yesterday

Accessibility: Embedded Service for Web mobile view repeats messages in conversation

Service , Disability and Product Accessibility

When using the Android Talkback accessibility feature with a mobile web view of an Embedded Service Component, messages from an agent (or bot, basically anything using the Messages API responses) will be stepped through again when a new message comes in. Currently, each message from the Agent is repeated...

In Review ·Reported By 0 ·Updated Yesterday

End User getting the error "something went wrong, refresh the page or ask your admin for help" while using Einstein Case Wrap up

Service , Lightning , Einstein Bots

End User getting the error "something went wrong, refresh the page or ask your admin for help" while using Einstein Case Wrap up

In Review ·Reported By 1 ·Updated 2 days ago

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