Salesforce Known Issues
Trailblazer Community

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...

In Review ·Reported By 354 ·Updated 3 days ago

Missing or duplicate emails when "Stop Automated Field Updates from Suppressing Email Notifications" is enabled

Service

When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.

In Review ·Reported By 214 ·Updated Yesterday

Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable

Service , User Interface , Lightning

If the "Case Source" field is Editable on the Case Page Layout, in Lightning Experience the end User will receive "Review the following errors" if the Source is populated with an Email Message record.

In Review ·Reported By 183 ·Updated Yesterday

Chat Transcript stuck in a status of "In Progress"

Service

If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....

No Fix ·Reported By 49 ·Updated 3 days ago

[UAPA]Analyze Uncaught Error querying PermissionSetAssignments with >50K records

Sales and Marketing , Service , Spring 22

Customer's might observe an error when trying to use the User Access & Permissions Assistant app : Uncaught Error in $A.getCallback() [Cannot read properties of null (reading 'isSuccess')] Callback failed: apex://Profile2PermSet.permAnalyzer/ACTION$getUsersWithFieldPermission

In Review ·Reported By 14 ·Updated Yesterday

Intermittent performance issues on Salesforce ChatBot and Live Agent Services

Service

Salesforce ChatBot and Live Agent Services are impacted by intermittent performance. Customers can be impacted by increased latency, timeouts when establishing or maintaining a connection, and intermittent failures when customers attempt to manually or automatically change the status of Omni-Channel...

In Review ·Reported By 13 ·Updated 2 days ago

New!Some Einstein Bot event logs are not showing any data in the "Event Details" panel when event logs have large Input and Output parameters.

Service , Einstein Bots

Some event logs (e.g., apex script event logs with large input and output parameters) are not showing any data in the "Event Details" panel in the performance tab. These event logs exceed the maximum payload size for the event logs, which is causing the input and output data to become automatically...

Scheduled - Winter '23 Patch 9.0 ·Reported By 0 ·Updated Yesterday

New![Status Based] "Insufficient access rights on cross-reference id" when reassigning a previously routed object from a non-omni queue

Service , Live Agent , Service Cloud Console , Omni-Channel

Agents are unable to change ownership of an object that was previously routed through Omni when the current owner is a non Omni queue and the routing configuration has been removed from the previously used queue. ACTUAL RESULT ----------------- Users cannot change ownership of the object EXPECTED...

In Review ·Reported By 0 ·Updated Yesterday

Cancelled chats can cause the transcript record to become stuck in a status of "In Progress"

Service

If a chasitor (chat visitor) cancels an Omni routed chat just as it's being accepted by an agent, there are circumstances where the transcript for that chat will get stuck in the "In Progress" status. Note: There are other ways in which transcripts can become stuck with a status of "In Progress"...

Fixed - Winter '21 Patch 12.0 ·Reported By 22 ·Updated 3 days ago

Error message seen on records

Service , Winter 23

Users are seeing the following error message on the Details section and highlight panel when viewing records: Error: Error message: Looks like there's a problem. Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID...

Release In Progress - Winter '23 Patch 8.1 ·Reported By 2 ·Updated 2 days ago

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