Known Issues · Service
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 371 ·Updated Yesterday
Case Comment Post feed items do not wrap long text and do not make URLs clickable
In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.
In Review ·Reported By 32 ·Updated 2 days ago
Service , Service Cloud Console
In status-based capacity, if an agent starts an online status, and existing work items that are open consume 100% of capacity, then the IdleDuration value equals the StatusDuration value on the UserServicePresence record.
No Fix ·Reported By 4 ·Updated Yesterday
Communication Subscription Consent records are not displayed correctly in Digital Experience UI
Sales and Marketing , Service , Communities
Communication Subscription Consent records are not displayed correctly in Digital Experience UI
In Review ·Reported By 2 ·Updated Today
New!Messaging In-App and Web showing incorrect Messaging Session Status
Service , Messaging , Service Cloud Console , Omni-Channel
Messaging In-App and Web showing incorrect Messaging Session Status
In Review ·Reported By 1 ·Updated Today
New!Related record field of Voice Call object does not update during Case merge
Service , Service Cloud Console
When using Service Cloud Voice, the Related Record field of the Voice Call object does not update during case merge and instead becomes blank.
In Review ·Reported By 0 ·Updated Today
When assigning Order Management related permission sets to permission groups containing users with Salesforce Platform user license, error occurs : Can’t save permission set Order Management Agent, which is assigned via permission set group to a user with user license Salesforce Platform. The user license...
In Review ·Reported By 0 ·Updated Today
New!Macro do not work with Dynamic Activity Composer
Service , User Interface , Lightning , Spring 23
Dynamic Activity Composer was introduced as a part of Spring'23 release. Macros that are built for Activity actions do not work with Dynamic Activities.
In Review ·Reported By 0 ·Updated Yesterday
Accessibility: Embedded Service for Web mobile view repeats messages in conversation
Service , Disability and Product Accessibility
When using the Android Talkback accessibility feature with a mobile web view of an Embedded Service Component, messages from an agent (or bot, basically anything using the Messages API responses) will be stepped through again when a new message comes in. Currently, each message from the Agent is repeated...
In Review ·Reported By 0 ·Updated Yesterday
Service , Lightning , Einstein Bots
End User getting the error "something went wrong, refresh the page or ask your admin for help" while using Einstein Case Wrap up
In Review ·Reported By 1 ·Updated 2 days ago
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