Known Issues · Service
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 135 ·Updated Yesterday
Case created by external user via Snap-In Offline Form does not fire case assignment rules
Release In Progress - Winter '21 ·Reported By 93 ·Updated 3 days ago
When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.
In Review ·Reported By 84 ·Updated 3 days ago
"Milestone Status" is inaccurate in List Views and Reports, as compared to UI.
In Review ·Reported By 41 ·Updated 2 days ago
When survey is opened in separate browser or page refresh is required to load survey, an User will recieve the following error when attempting to submit survey. Error: "<b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact...
In Review ·Reported By 35 ·Updated 2 days ago
When accessing the Macro Builder the page can intermittently become stuck loading and require a browser refresh.
In Review ·Reported By 20 ·Updated Yesterday
The Messaging User Related List can show data that can be attached to another record via a related list. Currently if a Messaging User Related List is added to a person account record, the data will display in Classic without issue but will not display in Lightning Experience
No Fix ·Reported By 4 ·Updated Yesterday
In some scenarios, when a chat visitor starts a chat and then opens a duplicate chat using the same URL as the page that contains the original tab, the starting the second new chat by the visitor will lead to pre-chat details being nullified and, any subsequent records such as cases or contacts that...
Scheduled - Winter '21 Patch 7.0 ·Reported By 4 ·Updated Yesterday
If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....
In Review ·Reported By 13 ·Updated 3 days ago
During the mapping fields portion of the Attribute Setup for Skill-Based Routing process, if a field with a Data Type of Reference is selected to be mapped to an attribute, and there are a large volume of records for the object being referenced, the ability to select Field Values, Skills, Skill Level...
In Review ·Reported By 3 ·Updated 3 days ago
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