Known Issues · Service
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 112 ·Updated 3 days ago
When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.
In Review ·Reported By 78 ·Updated 3 days ago
Lightning Chat, Request a File does not open on first click
Service , Live Agent , Service Cloud Console
Chat File Transfer dialog requires three clicks to appear in Lightning Console
Release In Progress - Summer '20 ·Reported By 19 ·Updated 2 days ago
Lead object is not available in Messaging Templates
Some of the Salesforce customers and their users reported an issue where the Lead is missing from the list of available objects for 'Insert Merge Field' when creating a new Messaging Template.
In Review ·Reported By 2 ·Updated 2 days ago
Service Report Template images are missing in Full and Partial sandboxes.
When viewing Service Report Templates in your sandbox the images inserted into them will be missing.
In Review ·Reported By 0 ·Updated 2 days ago
When survey is opened in separate browser or page refresh is required to load survey, an User will recieve the following error when attempting to submit survey. Error: "<b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact...
In Review ·Reported By 17 ·Updated 4 days ago
Territory Management deployment fails when attempting to deploy changes with other entities
For example, Territory Management deployment fails when attempting to deploy territory changes if other entities like Account has a list view that is shared to the territory. Error: "cannot mix EntityObjects with different UddInfos within one transaction" Note: The issue occurs if the other entity...
No Fix ·Reported By 15 ·Updated 4 days ago
Embedded Service For Web does not respect the Increased File Size
Embedded Service For Web does not respect the Increased File Size . Issue is with only Embedded Service For Web , it is working fine with Omni / Live agent
In Review ·Reported By 10 ·Updated 4 days ago
Cancelled chats can cause the transcript record to become stuck in a status of "In Progress"
Service , Live Agent , Service Cloud Console , Omni-Channel , Einstein Bots
If a chasitor (chat visitor) cancels an Omni routed chat just as it's being accepted by an agent, there are circumstances where the transcript for that chat will get stuck in the "In Progress" status. Note: There are other ways in which transcripts can become stuck with a status of "In Progress"...
In Review ·Reported By 8 ·Updated 4 days ago
Chat Transcript stuck in a status of "In Progress"
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots , Listviews
If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....
In Review ·Reported By 8 ·Updated 4 days ago
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