Known Issues · Search
[ListView] unable to search for Person Accounts in a list view
Search , Listviews , Spring 20
Some customers may have observed that there end users see no results returned when performing a search for Person Account Name via Opportunity List Views, the same seems to work perfectly fine when users search for a Business Account. The same behavior can be observed via SOSL too: FIND {Person...
In Review ·Reported By 8 ·Updated Yesterday
Search , Knowledge , User Interface , Service Cloud Console
Some customers may have observed that the "Best Rating" sort by option for Knowledge articles may produce an incorrect sorting order when there are one or more articles which have no votes.
In Review ·Reported By 17 ·Updated 8 days ago
Filtered lookups do not return expected results for custom entities in Lightning Experience
Some customers may have observed that end users including admins are unable to see expected results when using a custom lookup(filtered). Note: In Lightning, a lookup filter doesn’t work if a field referenced in the filtered lookup criteria isn't added to the page layout. (All the fields in the filter...
In Review ·Reported By 4 ·Updated 8 days ago
Communities - search does not retain the query string after navigating to the global search page
Some customers may have observed disparities with regards to search in communities, when a user(guest or authenticated) searches for something, say 'test', the user is brought to the results page but the search term is erased from global search if the same user were to search for 'test' again on the...
In Review ·Reported By 1 ·Updated 8 days ago
Global Search Results( Einstein Search) Shows error : We're reporting this as error ID: -1913089367
Orgs Using the Einstein Search when performing a global search may see this error We're reporting this as error ID: -1913089367 currently this shows an impact on Edge Browser only.
In Review ·Reported By 2 ·Updated 13 days ago
Filtered Lookup field on edit record does not return results in Lighting
Analytics , Search , User Interface , Lightning
Inline editing or editing from the detail page of a filtered Lookup field will not show any results if there is a controlling field that is hidden or not on the record page layout. Note: This Known issue has been re-opened and its scope has been expanded to include filtered lookups for both standard...
In Review ·Reported By 113 ·Updated 14 days ago
RetailStore object is not available in Global Search
The "RetailStore" standard object, which is included with the Consumer Goods Cloud, is not searchable via Global Search in Lightning.
In Review ·Reported By 3 ·Updated 14 days ago
Some customers may have observed that they are seeing the following error when searching for Leads using the Standard button ‘Find Duplicate” "Your search results are not optimized. If these results are not what you expected, please try again later." This happens due to a Wildcarded phrase search...
In Review ·Reported By 6 ·Updated 16 days ago
Filtered lookup is returning fewer results when searching using partial search term
Some customers may have observed that end users including admins are seeing fewer search results for their filtered lookups. While to a certain degree this is WAD and documented here - https://help.salesforce.com/articleView?id=search_crowding_considerations.htm&type=5 Enhancements have been made...
Scheduled - Summer '21 ·Reported By 6 ·Updated 21 days ago
Archived records display in global search
Products that are archived still display when searching in global search
In Review ·Reported By 27 ·Updated 22 days ago
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