Salesforce Known Issues
Trailblazer Community

[ListView] unable to search for Person Accounts in a list view

Search , Listviews , Spring 20

Some customers may have observed that there end users see no results returned when performing a search for Person Account Name via Opportunity List Views, the same seems to work perfectly fine when users search for a Business Account. The same behavior can be observed via SOSL too: FIND {Person...

In Review ·Reported By 8 ·Updated Yesterday

Sorting Knowledge articles by Best Rating may produce incorrect sort order when there are one or more articles without votes

Search , Knowledge , User Interface , Service Cloud Console

Some customers may have observed that the "Best Rating" sort by option for Knowledge articles may produce an incorrect sorting order when there are one or more articles which have no votes.

In Review ·Reported By 17 ·Updated 8 days ago

Filtered lookups do not return expected results for custom entities in Lightning Experience

Search , Spring 21

Some customers may have observed that end users including admins are unable to see expected results when using a custom lookup(filtered). Note: In Lightning, a lookup filter doesn’t work if a field referenced in the filtered lookup criteria isn't added to the page layout. (All the fields in the filter...

In Review ·Reported By 4 ·Updated 8 days ago

Communities - search does not retain the query string after navigating to the global search page

Search , Communities

Some customers may have observed disparities with regards to search in communities, when a user(guest or authenticated) searches for something, say 'test', the user is brought to the results page but the search term is erased from global search if the same user were to search for 'test' again on the...

In Review ·Reported By 1 ·Updated 8 days ago

Global Search Results( Einstein Search) Shows error : We're reporting this as error ID: -1913089367

Search , Lightning

Orgs Using the Einstein Search when performing a global search may see this error We're reporting this as error ID: -1913089367 currently this shows an impact on Edge Browser only.

In Review ·Reported By 2 ·Updated 13 days ago

Filtered Lookup field on edit record does not return results in Lighting

Analytics , Search , User Interface , Lightning

Inline editing or editing from the detail page of a filtered Lookup field will not show any results if there is a controlling field that is hidden or not on the record page layout. Note: This Known issue has been re-opened and its scope has been expanded to include filtered lookups for both standard...

In Review ·Reported By 113 ·Updated 14 days ago

RetailStore object is not available in Global Search

Search , Lightning

The "RetailStore" standard object, which is included with the Consumer Goods Cloud, is not searchable via Global Search in Lightning.

In Review ·Reported By 3 ·Updated 14 days ago

“Your search results are not optimized. If these results are not what you expected, please try again later” when using the Find Duplicate Leads Button

Search

Some customers may have observed that they are seeing the following error when searching for Leads using the Standard button ‘Find Duplicate” "Your search results are not optimized. If these results are not what you expected, please try again later." This happens due to a Wildcarded phrase search...

In Review ·Reported By 6 ·Updated 16 days ago

Filtered lookup is returning fewer results when searching using partial search term

Search

Some customers may have observed that end users including admins are seeing fewer search results for their filtered lookups. While to a certain degree this is WAD and documented here - https://help.salesforce.com/articleView?id=search_crowding_considerations.htm&type=5 Enhancements have been made...

Scheduled - Summer '21 ·Reported By 6 ·Updated 21 days ago

Archived records display in global search

Search , Lightning

Products that are archived still display when searching in global search

In Review ·Reported By 27 ·Updated 22 days ago

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