Salesforce Known Issues
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Partial Sandbox does not complete and enters a Stopped status


Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.

In Review ·Reported By 104 ·Updated Yesterday

Some managed package fails to upgrade in partial copy sandbox if the package contains asset file

Packaging , Sandbox , Partner

Some customers may not be able to upgrade managed package in their partial copy sandbox if the package contains asset file component. Error on the component: 1. An unexpected error occurred. Please include this ErrorId if you contact support: ... (2100495319) AssetFileName: An unexpected error occurred....

In Review ·Reported By 83 ·Updated 2 days ago

Delay in Processing Platform Events in Sandbox for Apex Triggers and Flows

Platform , Sandbox

In sandbox instances, there is a sporadic delay in processing platform events in Apex triggers, flows, and processes. Sometimes Apex trigger, flow, and process subscriptions fail in sandbox instances. The subscriptions stop and then are resumed later by the system from the latest stored unprocessed event...

In Review ·Reported By 58 ·Updated Yesterday

Data Loader OAuth login may fail when using saved usernames and Server host setting is changed unexpectedly

Data Loader , Sandbox

When attempting to login using Data Loader's OAuth option, users encounter a generic error: Please check your username and password. If you still can't log in, contact your Salesforce administrator. And no login attempt may be present or recorded in the user record's login history. In addition,...

In Review ·Reported By 37 ·Updated 7 days ago

Feature Request: Add new functionality to allow Portal or Community users to be included in Partial sandbox refresh

Custom Objects , Sandbox , User Interface

Note: This is currently classified as a Feature Request or work item that is the Salesforce internal equivalent of an Idea on the IdeaExchange. Please consider creating or promoting an Idea for this so that we may see this feature added with a future release. Existing documentation: Sandbox Setup...

In Review ·Reported By 14 ·Updated 8 days ago

Full sandbox copy stops near the end at 92%.


In organizations where standard fields are encrypted using "Deterministic - Case Insensitive" the copy may stop at around 92%. Please note that no error message is visible to the user and if a copy stops it will require manual intervention by Salesforce Support so please log a case to confirm whether...

In Review ·Reported By 5 ·Updated 8 days ago

Navigating to the sandbox page returns "Insufficient Privileges" error

Sandbox , Winter 18

Standard System administrators may not be able to access any sandbox page from within some production orgs and may get "Insufficient Privileges" error

In Review ·Reported By 31 ·Updated 9 days ago

User who created sandbox clone has email address altered in resulting clone copy


If an admin user is manually created in a source sandbox after it has been created/refreshed, and that user then creates a clone of the source from their production user, their user in the resulting clone copy will have the email address altered with

In Review ·Reported By 78 ·Updated 16 days ago

All Sharing records are copied to Partial and templated sandboxes regardless of objects selected, which may prevent sharing rule recalculation.

Sharing , Sandbox

Currently Partial and templated Full sandbox copies will copy all Sharing rows from production, including those for objects not included in the template. This does not inhibit most sandbox operations but, in the case of very large organizations with complex sharing it may cause it to be impossible to...

In Review ·Reported By 2 ·Updated 20 days ago

Custom domain directs to unexpected Sandbox org.

Sites , Sandbox ,

Refreshing a sandbox with a custom domain associated to it can cause the custom domain to direct to an unexpected Sandbox org. Related to the considerations in the following article.

In Review ·Reported By 1 ·Updated 23 days ago

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