Salesforce Known Issues
Trailblazer Community

Unable to disable Salesforce Suggestions for End Users for guidance center in Sandbox.

Sandbox , Spring 23

Customer when disables (toggles off) Guidance Centre: Salesforce Suggestions for End Users in Sandbox and refreshes the page, then "Salesforce Suggestions for End Users" is enabled again automatically(affected only in the sandbox).

Scheduled - Summer '23 ·Reported By 3 ·Updated Today

Article Answers "Refresh" Button Not Working.

Sandbox , Einstein Bots

Since Winter'23 release, when "Refresh" Button on "Article Answers" is clicked, "Unknown Error" banner pops up & the article refresh is not initiated

In Review ·Reported By 20 ·Updated 3 days ago

Temporary error ORA-01031: insufficient privileges error may be encountered while interacting with processes in Sandbox instance.


After an application release has been deployed to a Sandbox instance, customers may encounter the following error message: ORA-01031: insufficient privileges This error may be observed when logging into the org, or interacting with the org in a number of different business processes. This is an...

In Review ·Reported By 1 ·Updated 3 days ago

Attempting to make Http callouts from SandboxPostCopy class throws "System.UnexpectedException: Attempt to release db connection when not allowed""

Apex , Sandbox

Callouts failing in Post Copy Sandbox Script, with an exception 'System.UnexpectedException: Attempt to release db connection when not allowed Justification: RTCJustification4269433820'

In Review ·Reported By 13 ·Updated 4 days ago

Getting masked data for Email field on User object after sandbox refresh and Email field is also encrypted

Sandbox , Platform Encryption

Whenever a sandbox is created or refreshed in the User object Email field for the User object is coming as masked. The email should not be masked and visible in plain text. The email field of the User object is masked as ******** post sandbox refresh. This behavior is observed on the User details...

In Review ·Reported By 0 ·Updated 8 days ago

Home page is loading blank for users after logging into sandbox.

Sandbox , Communities , Lightning , Spring 23

Customers using the legacy version of Multicurrency via Lightning Experience are experiencing some issues while logging into Sandboxes. Log-in attempts as an admin or any internal user will result in a blank screen being displayed on the home page. This issue is limited to Lightning UI only and doesn't...

Fixed - Spring '23 Patch 3.4 ·Reported By 54 ·Updated 15 days ago

ContentFolder creation fails in Apex test context

Apex , Content and Files , Sandbox

ContentFolder creation fails with error: INVALID_CROSS_REFERENCE_KEY in Apex test context, if the parent ContentWorkspace is created in the same test. The issue does not manifest when the same code is executed outside the test context. The behavior is seen only on sandbox orgs hosted in hyperforce i...

In Review ·Reported By 4 ·Updated 16 days ago

Sandbox custom domains assigned to a sandbox don't work after refreshing that sandbox, if the sandbox's new org is on a different instance

Sandbox , Communities

If a Sandbox is refreshed and is moved to a different instance than the one it was originally on, custom domains will no longer operate. This will block access to Workspaces in Setup, and access to the live site using the domain in the Sandbox.

In Review ·Reported By 15 ·Updated 23 days ago

Unable to Edit or Delete records when Rich Text Area images are broken (e.g. Partial Sandbox)

Sandbox , User Interface

In a partial copy Sandbox, when record contains a Rich Text Area field where the image is broken (e.g. not copied to the sandbox), the record is neither editable or deletable.

In Review ·Reported By 19 ·Updated 28 days ago

Picklist values created by portal/community users encounter issues in copied sandboxes

Apex , Sandbox , User Interface , Communities

Picklist values may occasionally be created by portal/community users via Apex Triggers. These values will not show up in Dev, DevPro, and some Partial sandboxes due to the fact that Contact data for the portal users is either not copied at all or dependent upon it being sampled in the case of Partial...

In Review ·Reported By 21 ·Updated 2022-12-20

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