Known Issues · Sandbox
"Data Not Available" Error on certain profiles on a cloned sandbox
Some customers may encounter "Data Not available" error when opening Profiles after a sandbox refresh which may be cloned from another sandbox. The main issue is if in the source sandbox org the affected profile the created by or last modified by user may have a username like the following two users -->...
In Review ·Reported By 16 ·Updated 2 days ago
Navigating to the sandbox page returns "Insufficient Privileges" error
Standard System administrators may not be able to access any sandbox page from within some production orgs and may get "Insufficient Privileges" error
In Review ·Reported By 6 ·Updated 4 days ago
Partial sandbox sampling taking an extended amount of time.
It has been observed that some partial sandboxes are either failing sampling or taking an extremely long time to sample when Tasks and/or Events are included. The exact cause is not known at the moment, more details will be provided when available.
In Review ·Reported By 1 ·Updated 4 days ago
Default Opportunity Team Members not present in newly created sandbox.
Sales and Marketing , Sandbox , Spring 20
Due to an issue with one of the post import steps that runs during the sandbox creation process Default Opportunity Team Member records will not exist in the resulting copy.
In Review ·Reported By 9 ·Updated 5 days ago
High Velocity Sales may be disabled in sandbox up refresh and cannot be enabled
Sandbox , Einstein Activity Capture
When a sandbox is created or refreshed, High Velocity Sales (HVS) may be disabled in the new sandbox, even though the feature is enabled in the source organization. Clicking "Set Up and Enable" HVS will not enabled the feature.
Scheduled - Spring '21 ·Reported By 1 ·Updated 9 days ago
Static resources, documents, attachments failed to load or return 404 Not Found
AppExchange , Content and Files , Packaging , Sandbox , Winter 20 , Spring 20
A recent automated process incorrectly identified and displaced static resources (Created before January 23rd, 2019) which could result in customers receiving Static resource failed to load errors, or 404 not found failures when attempting to retrieve attachments and documents. Salesforce is actively...
In Review ·Reported By 144 ·Updated 11 days ago
Some managed package fails to upgrade in partial copy sandbox if the package contains asset file
Some customers may not be able to upgrade managed package in their partial copy sandbox if the package contains asset file component. Error on the component: 1. An unexpected error occurred. Please include this ErrorId if you contact support: ... (2100495319) AssetFileName: An unexpected error occurred....
In Review ·Reported By 48 ·Updated 12 days ago
Platform , Authentication , Sandbox
An issue has been identified that results in an error being encountered when changes to Sandbox environments are made by members of our Support organization.
Fixed - Summer '20 Patch 18.2 ·Reported By 13 ·Updated 12 days ago
Asyn Apex test in UI stuck in the processing state intermittently
Apex , Performance , Metadata , Sandbox
When all apex test is executed from UI, some tests will get stuck in processing status / symbol and will have to be manually aborted.
Fixed - Winter '21 ·Reported By 3 ·Updated 12 days ago
Duplicated usernames can be created in sandbox environments
Duplicate usernames can be created when obfuscated usernames are enabled in sandboxes. This may be detected by experiencing the error “username as duplicate” when attempting to modify a user. According to Salesforce policy, it is required that all usernames must be unique across all Salesforce or...
Fixed - Summer '20 Patch 18.2 ·Reported By 1 ·Updated 12 days ago
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