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Known Issues · Salesforce Order Management

Non-CPQ Users are unable to update the Order Products when 'Perform Enhanced Access Check' is enabled

Salesforce CPQ (Configure-Price-Quote) , Salesforce Order Management

SUMMARY In an Org where Salesforce CPQ is installed, when a user without Permissions to CPQ objects tries to update a non-CPQ related custom field on the CPQ Order product i.e Order product has an associated Quote line, the Order Saving process fails due to enhanced security changes.

In Review ·Reported By 5 ·Updated 3 days ago

Orphaned Reservations in Omnichannel Inventory

Salesforce Order Management

When submitting an order during checkout, the storefront automatically reserves each order line item in Omnichannel Inventory. When placing a multi-line order and one of the order lines is unavailable, order creation fails(order is not created) in B2C Commerce. However, the system still obtains the reservation...

In Review ·Reported By 4 ·Updated 7 days ago

Order fails to import into Order Management and is in Sending status in Business Manager

Salesforce Order Management

Order is not present in Order Management and is stuck in Sending status in Business Manager. EXPECTED RESULT Order should be sent from business manager and should be available in Order Management

In Review ·Reported By 4 ·Updated 12 days ago

Incorrect mapping of Order Adjustment Group and Manual Adjustments in an order created on Customer Service Center

Salesforce Order Management

If the order created in Customer Service Center(CSC) has both product and order level manual adjustments, then these adjustments are not mapped correctly with the order adjustment group summaries in SOM.

In Review ·Reported By 3 ·Updated 19 days ago

Network delays intermittently cause duplicate orders in Salesforce Order Management

Salesforce Order Management

Network slowness in Salesforce Order Management causing response delays to the B2C Integration can intermittently cause duplicate Order Summaries to be created.

In Review ·Reported By 5 ·Updated 26 days ago

PoNumber field on Order Summary object is not accessible

Salesforce Order Management

PoNumber is a field in Order Summary object, but the field is not accessible on the User Interface and also on the Object Manager page in setup. Path to check: Setup -> Object Manager -> Order Summary -> Fields and Relationships (PoNumber field isn’t available) Link to Order Summary object reference...

Fixed - Summer '22 Patch 2.0 ·Reported By 5 ·Updated 2022-04-18

Unable to create fulfillment orders when using Create Multiple Fulfillment Order Invocable Action

Salesforce Order Management

While calling the Create Fulfilment Orders Core Action in a flow triggered by platform event (automated process user) we see an error UNKNOWN_EXCEPTION and the fulfillment orders are not created

In Review ·Reported By 4 ·Updated 2022-04-18

Process Exception Created Unexpectedly: "Unable to apply USD XX.YY payment to Invoice."

Salesforce Order Management

Intermittently, orders that have two payment summaries may unexpectedly generate a process exception during payment capture even though no errors occurred when Ensure Funds action is called. The process exception manifests the following error "Unable to apply EUR XX.YY payment to Invoice' even if the...

In Review ·Reported By 7 ·Updated 2022-04-01

AddOrderItemSummaryOutputRepresentation is not exposed to the flow designer for Add Order Item Summary Invocable Action

Salesforce Order Management

AddOrderItemSummaryOutputRepresentation is not exposed to the flow designer for Add Order Item Summary Invocable Action

In Review ·Reported By 2 ·Updated 2022-03-07

Insufficient Privileges error "Connect API is not enabled for this user type" occurs when calling ConnectApi.ReturnOrder.createReturnOrder via APEX

Salesforce Order Management

Returns initiated from using B2C Shopper Self Service cartridge (User: Platform Integration User) cause "Insufficient Privileges: The Connect API is not enabled for this user type" error while trying to access the Class.ConnectApi.ReturnOrder.createReturnOrder via Apex. Please note that this same error...

In Review ·Reported By 3 ·Updated 2022-02-15

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