Salesforce Known Issues
Trailblazer Community

Known Issues · Salesforce Order Management

New!Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

In Review ·Reported By 2 ·Updated Today

Adyen Klarna capture transaction fails when canceling line item from shipping order

Salesforce Order Management

Orders that have a line item cancelled from shipping orders are failing capture payments with an error "Attempted to divide by zero." All orders contain at least 1 cancelled item. The payment processor used is Adyen and payment method used is Klarna. In the capture transactions if we pass the same capture...

In Review ·Reported By 1 ·Updated 14 days ago

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Salesforce Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 6 ·Updated 18 days ago

Change Parent Category functionality is not working in Order Management

Salesforce Order Management

When trying to use change parent functionality in Order Management Admin portal, the user is served html code instead of the feature

In Review ·Reported By 5 ·Updated 18 days ago

Product Order Quantity incorrect after using API to cancel item

Salesforce Order Management

After using the API to cancel an item from the Shipping Order and then unallocate from the order, the Product Order quantity increases rather than decreases. So the total quantity of a product on an order gets incremented to more than what was ordered.

In Review ·Reported By 5 ·Updated 18 days ago

New Allocation Routing Rules Errors when multiple order items are the same items

Salesforce Order Management

Within the new allocating routing rules the order items are not getting allocated when you have multiple items of the same SKU/item id.

In Review ·Reported By 4 ·Updated 18 days ago

Vertex Module is not handling zero quantity item invoices correctly

Salesforce Order Management

Vertex Tax Solution Module incorrectly handles zero quantity item invoices. This results in missing sales transactions from the Vertex Tax Register. The zero quantity invoices continue to be returned on the Vertex Addin job and the list gets larger and larger without those getting processed.

In Review ·Reported By 4 ·Updated 18 days ago

AM Auth errors - The underlying connection was closed

Salesforce Order Management

Account Manager is seeing an increase in calls and more occurrences of the the errors "[OAuth Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.]" To fix this, our engineering team needs to implement caching and retry logic into...

In Review ·Reported By 4 ·Updated 18 days ago

Import - Data job - BOA - Update Quantity above 33000 causes error

Salesforce Order Management

When creating a Import - Data job within the job system in the UI, you try to import a quantity of over 33000, it errors with the following : Arithmetic operation resulted in an overflow

In Review ·Reported By 3 ·Updated 18 days ago

Modifying the category order causes an error.

Salesforce Order Management

Changing the category order under product details in the Order Center is producing an error. When opening the Inventory manager in Order Center and searching for the relevant product. Open the Product and Find Categories in the detail page. Then Click on the arrow beside a category to change the order....

In Review ·Reported By 3 ·Updated 18 days ago

1 to 10 of 52 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.