Salesforce Known Issues
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Known Issues · Salesforce Order Management

AM Auth errors - The underlying connection was closed

Salesforce Order Management

Account Manager is seeing an increase in calls and more occurrences of the the errors "[OAuth Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.]" To fix this, our engineering team needs to implement caching and retry logic into...

In Review ·Reported By 8 ·Updated 11 days ago

Return Order APIs not exposed to Platform Integration User for SFRA for Salesforce Order Management

Salesforce Order Management

Shoppers attempting to initiate a return from an item from an order using SFRA module for Salesforce Management do not see that return was initiated. This is due to the return order APIs not being exposed to the platform integration user who is the user responsible for processing the return request.

In Review ·Reported By 1 ·Updated 27 days ago

SOQL on Salesforce Order Management objects are timing out

Salesforce Order Management

We have found a performance issue with SOQL on Salesforce Order Management sObjects when we have the below fields in SOQL. These queries time out or are very slow when there is a realistic amount of data in the related objects. Object: FulfillmentOrderItemAdjustment Fields: Total Tax Amount Total...

Fixed - Summer '21 Patch 14.0 ·Reported By 1 ·Updated 2021-08-02

B2C Order Integration : Missing PaymentGateway on PaymentAuthorization

Salesforce Order Management

Intermittently the lookup for the Payment Gateway when creating a Payment Authorization record may encounter an HTTP error. As this field is not required for all payment types, it does not prevent the Payment Authorization record creation from completing. A Payment Authorization record of a credit...

In Review ·Reported By 4 ·Updated 2021-07-20

Unable to create fulfillment orders when using Create Multiple Fulfillment Order Invocable Action and when TaxLocaleType is set to ‘GROSS’ or 'Net'

Salesforce Order Management

Attempting to create an Order Summary with TaxLocaleType equal Gross or Net via the Create Multiple Fulfillment Order Invocable action or Connect API, may result in an internal server error. "Something went wrong. Try running the flow again. If it continues to fail, contact Salesforce Support and provide...

In Review ·Reported By 4 ·Updated 2021-07-16

Salesforce Order Management: Order Integration Status not updating in Digital even though Order is created in Salesforce Org

Salesforce Order Management

NOTE:Issue is related to Salesforce Order Management NOT Order Management V1 and is specific to those who have a Commerce Cloud B2C Integration connected to their Salesforce Org*** The Order Status field in Digital does not show status of Accepted or Failed of newly created order from B2C Site even...

In Review ·Reported By 2 ·Updated 2021-05-14

'Validation Errors While Saving Record(s)' occurs when creating/editing a custom field definition on Order Summary objects

Salesforce Order Management , Winter 21

'Validation Errors While Saving Record(s)' occurs when editing or creating a custom field definition on Order Summary objects.. This issue affects multiple data types including lookup and text fields. Affected objects are: OrderSummary Order Delivery Group Summary Order Product Adjustment Line Summary Order...

Fixed - Winter '21 Patch 15.0 ·Reported By 4 ·Updated 2020-12-02

Cancel Flow Screen # 1 not showing labels for enum Status column

Salesforce Order Management

**Issue is only related to Salesforce Order Management and not Order Management Version 1*** Cancel Item Flow Screen 1 does not display spaces in value or translated Status field value. For example: Status field value dispays 'Partially Fulfilled' as 'PARTIALLYFULFILLED'

Fixed - Winter '21 ·Reported By 0 ·Updated 2020-10-19

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2020-09-14

Adyen Klarna capture transaction fails when canceling line item from shipping order

Salesforce Order Management

Orders that have a line item cancelled from shipping orders are failing capture payments with an error "Attempted to divide by zero." All orders contain at least 1 cancelled item. The payment processor used is Adyen and payment method used is Klarna. In the capture transactions if we pass the same capture...

In Review ·Reported By 1 ·Updated 2020-07-24

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