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Known Issues · Salesforce Order Management

B2C Order Integration : Missing PaymentGateway on PaymentAuthorization

Salesforce Order Management

Intermittently the lookup for the Payment Gateway when creating a Payment Authorization record may encounter an HTTP error. As this field is not required for all payment types, it does not prevent the Payment Authorization record creation from completing. A Payment Authorization record of a credit...

In Review ·Reported By 2 ·Updated 3 days ago

AM Auth errors - The underlying connection was closed

Salesforce Order Management

Account Manager is seeing an increase in calls and more occurrences of the the errors "[OAuth Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.]" To fix this, our engineering team needs to implement caching and retry logic into...

In Review ·Reported By 6 ·Updated 10 days ago

SOQL on Salesforce Order Management objects are timing out

Salesforce Order Management

We have found a performance issue with SOQL on Salesforce Order Management sObjects when we have the below fields in SOQL. These queries time out or are very slow when there is a realistic amount of data in the related objects. Object: FulfillmentOrderItemAdjustment Fields: Total Tax Amount Total...

In Review ·Reported By 1 ·Updated 13 days ago

'Validation Errors While Saving Record(s)' occurs when creating/editing a custom field definition on Order Summary objects

Salesforce Order Management , Winter 21

'Validation Errors While Saving Record(s)' occurs when editing or creating a custom field definition on Order Summary objects.. This issue affects multiple data types including lookup and text fields. Affected objects are: OrderSummary Order Delivery Group Summary Order Product Adjustment Line Summary Order...

Fixed - Winter '21 Patch 15.0 ·Reported By 4 ·Updated 2020-12-02

Cancel Flow Screen # 1 not showing labels for enum Status column

Salesforce Order Management

**Issue is only related to Salesforce Order Management and not Order Management Version 1*** Cancel Item Flow Screen 1 does not display spaces in value or translated Status field value. For example: Status field value dispays 'Partially Fulfilled' as 'PARTIALLYFULFILLED'

Fixed - Winter '21 ·Reported By 0 ·Updated 2020-10-19

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2020-09-14

Adyen Klarna capture transaction fails when canceling line item from shipping order

Salesforce Order Management

Orders that have a line item cancelled from shipping orders are failing capture payments with an error "Attempted to divide by zero." All orders contain at least 1 cancelled item. The payment processor used is Adyen and payment method used is Klarna. In the capture transactions if we pass the same capture...

In Review ·Reported By 1 ·Updated 2020-07-24

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Salesforce Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 6 ·Updated 2020-07-20

Change Parent Category functionality is not working in Order Management

Salesforce Order Management

When trying to use change parent functionality in Order Management Admin portal, the user is served html code instead of the feature

In Review ·Reported By 5 ·Updated 2020-07-20

Product Order Quantity incorrect after using API to cancel item

Salesforce Order Management

After using the API to cancel an item from the Shipping Order and then unallocate from the order, the Product Order quantity increases rather than decreases. So the total quantity of a product on an order gets incremented to more than what was ordered.

In Review ·Reported By 5 ·Updated 2020-07-20

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