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Known Issues · Salesforce Order Management

New!Unable to create Action on Order Product Summary (OrderItemSummary) object.

Salesforce Order Management

While creating a new Action on the Order Product Summary object, we are getting the below error. Validation Errors While Saving Record(s) There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered was "Object Name: bad value for restricted...

In Review ·Reported By 1 ·Updated Yesterday

Insufficient Privileges error "Connect API is not enabled for this user type" occurs when calling ConnectApi.ReturnOrder.createReturnOrder via APEX

Salesforce Order Management

Returns initiated from using B2C Shopper Self Service cartridge (User: Platform Integration User) cause "Insufficient Privileges: The Connect API is not enabled for this user type" error while trying to access the Class.ConnectApi.ReturnOrder.createReturnOrder via Apex. Please note that this same error...

In Review ·Reported By 4 ·Updated 2 days ago

ReserveInventory Script API does not remove expired out-of-stock items from the cart.

Salesforce Order Management

When you call reserveInventory(reservationDurationInMinutes : null, removeIfNotAvailable : true), the behavior is different between OCI and the B2C inventory. If OCI is not enabled, with the parameter "removeIfNotAvailable = true", the unreserved items are removed from the basket. Documentation :...

Fixed in version 22.10 Preview ·Reported By 0 ·Updated 3 days ago

Process Exception Created Unexpectedly: "Unable to apply USD XX.YY payment to Invoice."

Salesforce Order Management

Intermittently, orders that have two payment summaries may unexpectedly generate a process exception during payment capture even though no errors occurred when Ensure Funds action is called. The process exception manifests the following error "Unable to apply EUR XX.YY payment to Invoice' even if the...

In Review ·Reported By 19 ·Updated 7 days ago

Issue with "ConnectApi.OrderSummary.submitReturn" API while creating a change order

Salesforce Order Management

Unable to activate a change order created because of the error: UNKNOWN_EXCEPTION - ​Something went wrong. Try running the flow again. If it continues to fail, contact Salesforce Support and provide this error ID: XXXXXX-XXXXX (XXXXXX) while processing the Return order

Scheduled - Spring '23 ·Reported By 2 ·Updated 8 days ago

Unable to create fulfillment orders when using Create Multiple Fulfillment Order Invocable Action

Salesforce Order Management

While calling the Create Fulfilment Orders Core Action in a flow triggered by platform event (automated process user) we see an error UNKNOWN_EXCEPTION and the fulfillment orders are not created

In Review ·Reported By 7 ·Updated 14 days ago

Orphaned Reservations in Omnichannel Inventory

Salesforce Order Management

When submitting an order during checkout, the storefront automatically reserves each order line item in Omnichannel Inventory. When placing a multi-line order and one of the order lines is unavailable, order creation fails(order is not created) in B2C Commerce. However, the system still obtains the reservation...

In Review ·Reported By 7 ·Updated 21 days ago

Unable to create Button/Link on Order Delivery Group object.

Salesforce Order Management

While creating the Bottion/Link on the Order Delivery Group object, we are getting the below error. Validation Errors While Saving Record(s) There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered was "Object Name: bad value for...

In Review ·Reported By 2 ·Updated 22 days ago

Intermittent Request Time Out issues with "Transfer Reservation" Core Action

Salesforce Order Management

Intermittent request time out issue while performing reservation transfer using "Transfer Reservation" core action in the OCI flows. This issue happens in OCI in some cases when a dependency that executes the call to OCI's datastore gets hanged and leaves the request stuck.

In Review ·Reported By 5 ·Updated 25 days ago

Incorrect Status back to SFCC when retry logic gets an order accepted

Salesforce Order Management

If order ingestion fails with the "Unable to obtain Exclusive Access to this record" error, the system makes a retry attempt to send the order to SOM org. When the retry attempt gets successful and the order is accepted in SOM, 'Failed' status is sent to SFCC and the 'Order Management' status field for...

In Review ·Reported By 3 ·Updated 2022-08-19

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