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Known Issues · Salesforce Order Management

'Validation Errors While Saving Record(s)' occurs when editing a custom field definition of the Order Summary object

Salesforce Order Management , Winter 21

'Validation Errors While Saving Record(s)' occurs when editing a custom field definition of the Order Summary object.

In Review ·Reported By 2 ·Updated Yesterday

Cancel Flow Screen # 1 not showing labels for enum Status column

Salesforce Order Management

**Issue is only related to Salesforce Order Management and not Order Management Version 1*** Cancel Item Flow Screen 1 does not display spaces in value or translated Status field value. For example: Status field value dispays 'Partially Fulfilled' as 'PARTIALLYFULFILLED'

Fixed - Winter '21 ·Reported By 0 ·Updated 10 days ago

B2C Order Integration : Missing PaymentGateway on PaymentAuthorization

B2C Commerce 20.10 , Salesforce Order Management

Intermittently the lookup for the Payment Gateway when creating a Payment Authorization record may encounter an HTTP error. As this field is not required for all payment types, it does not prevent the Payment Authorization record creation from completing. A Payment Authorization record of a credit...

In Review ·Reported By 1 ·Updated 15 days ago

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2020-09-14

Adyen Klarna capture transaction fails when canceling line item from shipping order

Salesforce Order Management

Orders that have a line item cancelled from shipping orders are failing capture payments with an error "Attempted to divide by zero." All orders contain at least 1 cancelled item. The payment processor used is Adyen and payment method used is Klarna. In the capture transactions if we pass the same capture...

In Review ·Reported By 1 ·Updated 2020-07-24

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Salesforce Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 6 ·Updated 2020-07-20

Change Parent Category functionality is not working in Order Management

Salesforce Order Management

When trying to use change parent functionality in Order Management Admin portal, the user is served html code instead of the feature

In Review ·Reported By 5 ·Updated 2020-07-20

Product Order Quantity incorrect after using API to cancel item

Salesforce Order Management

After using the API to cancel an item from the Shipping Order and then unallocate from the order, the Product Order quantity increases rather than decreases. So the total quantity of a product on an order gets incremented to more than what was ordered.

In Review ·Reported By 5 ·Updated 2020-07-20

New Allocation Routing Rules Errors when multiple order items are the same items

Salesforce Order Management

Within the new allocating routing rules the order items are not getting allocated when you have multiple items of the same SKU/item id.

In Review ·Reported By 4 ·Updated 2020-07-20

Vertex Module is not handling zero quantity item invoices correctly

Salesforce Order Management

Vertex Tax Solution Module incorrectly handles zero quantity item invoices. This results in missing sales transactions from the Vertex Tax Register. The zero quantity invoices continue to be returned on the Vertex Addin job and the list gets larger and larger without those getting processed.

In Review ·Reported By 4 ·Updated 2020-07-20

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