Salesforce Known Issues
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Known Issues · Salesforce Billing

Payment Allocation error when Payment Balance is equal to Invoice Balance and Invoice contains more than 1 Invoice Line

Salesforce Billing

Intermittent problem allocating a payment to an invoice with more than one line.

Fixed in version Salesforce Billing 234 ·Reported By 3 ·Updated 4 days ago

Usage does not Rate when the Quantity is a fraction less than a tier upper bound

Salesforce Billing

When adding a usage record with a quantity that is below the upper bound of a consumption tier by less than 1, the usage will not rate. The unbilled quantity and unbilled subtotal fields will be zero and the subtotal on the Usage record will be zero. For example: Lower Bound 0, Upper Bound 51 51...

In Review ·Reported By 1 ·Updated 5 days ago

Error during Invoice Scheduler "Attempting to update (as part of an upsert) parent field blng__Invoice__c"

Salesforce Billing

For products that have Billing Frequency = Invoice Plan: 1) When running Invoice Scheduler, the initial run works fine. 2) If the Clean Up button is used to cancel and rebill the invoice created and a new attempt to run Invoice Scheduler again, Invoice Run fails. 3) In the Invoice Run, you can find...

In Review ·Reported By 9 ·Updated 9 days ago

Incorrect Invoice Amounts for Cancellation Amendments using Slab Discount Schedule

Salesforce Billing

When using a Slab Discount Schedule, the amendment order product does not correctly calculate the cancelled billing amount on the original order product leading to an incorrect invoice.

No Fix ·Reported By 3 ·Updated 9 days ago

Post All Invoices fails when blng__Asset__c field is populated on Order Product and there are no taxable invoice lines

Salesforce Billing

The Post All Invoices process fails on the invoice run when there are Order Products with the blng__Asset__c field populated and there are no taxable invoice lines on the invoice run. These can be posted manually. When posted in batch, the error message is: Future method cannot be called from a future...

In Review ·Reported By 0 ·Updated 10 days ago

Salesforce CPQ- Leap Day being included in Denominator of Prorate Multiplier despite no Leap Day being in the Quoted Period

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

When Quoting subscriptions for time periods that do not include Leap Day, 366 days are being used in the denominator of the Prorate Multiplier. We should be using 365 days for these time periods. For example, set the Start Date for the Quote Line to 4/1/2019 and End Date to 10/31/2019, when calculate...

In Review ·Reported By 24 ·Updated 12 days ago

Invoice Payment Status shows "Partially Paid" for fully paid invoices

Salesforce Billing

For invoices with payments fully allocated, the Payment Status shows up as Partially Paid. The issue can be intermittently observed. In the developer console, checking the field values related to the formula for Payment Status shows decimal places even though it is expected that the fields only holds...

Fixed in version Salesforce Billing 236 ·Reported By 19 ·Updated 12 days ago

Able to allocate a Credit Note to an Invoice for more than the balance when Advanced AR Application is disabled

Salesforce Billing

This only happens when using the package setting Advanced AR Application = disabled. After a partial payment to an invoice, it is possible to allocate a Credit Note to an Invoice for more than the balance on the invoice. This is because the Credit Note allocation allocates to the invoice lines. While...

Fixed in version Salesforce Billing 236 ·Reported By 11 ·Updated 12 days ago

Changing Legal Entity or Billing Rule on Order Product does not Change Billing or Tax Treatment

Salesforce Billing

Changing the Billing Rule or Legal Entity on an unactivated order should update the Billing Treatment for the Billing Rule and the Tax Treatment for the Tax Rule

In Review ·Reported By 9 ·Updated 12 days ago

Standard Order creation in Community fails due to sharing limitation with Consumption Schedule

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

After installing Billing, customers are no longer able to create Orders from their authenticated or unauthenticated community. These are Orders that don't use CPQ or Billing. There is a permission error: Guest user doesn't have READ access to the Consumption Schedules object. It is not possible to assign...

Fixed in version Salesforce Billing 236 ·Reported By 8 ·Updated 12 days ago

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