Known Issues · Salesforce Billing
The Tax Status on a draft Invoice Line is set to Warning if the line is not taxable or Completed if it is and the tax was successfully calculated and applied. The Tax Status field can be null due to improperly set up or missing tax treatments or interference with custom automation. The invoice can be...
In Review ·Reported By 3 ·Updated 2 days ago
When using a Slab Discount Schedule, the amendment order product does not correctly calculate the cancelled billing amount on the original order product leading to an incorrect invoice.
In Review ·Reported By 3 ·Updated 3 days ago
For Orders that have the Billing Day of Month (BDOM) set to the end of the month (30 or 31) and have usage products, the Usage Summaries do not have the expected start and end dates. This means that customers may not get billed in the appropriate months.
In Review ·Reported By 2 ·Updated 3 days ago
Monthly invoiced accounts might be overbilled for March if Billing Day of Month is 30 or 31. When BDOM = 31, the March invoice is calculating from 2/28/21 - 3/30/21 as 31 days in a 28 Day period, rather than one full month from the last day to the next to last day of the following month. This happens...
In Review ·Reported By 16 ·Updated 4 days ago
A tokenized Payment Method where the Card Number field is null will still create a successful payment at the Gateway, but it will fail to create a Payment Transaction record. This fails to record the payment in salesforce and fails to allocate a payment to the invoice. This could also lead to duplicate...
In Review ·Reported By 10 ·Updated 4 days ago
For products that have Billing Frequency = Invoice Plan: 1) When running Invoice Scheduler, the initial run works fine. 2) If the Clean Up button is used to cancel and rebill the invoice created and a new attempt to run Invoice Scheduler again, Invoice Run fails. 3) In the Invoice Run, you can find...
In Review ·Reported By 5 ·Updated 4 days ago
Card Last Four Field on the Payment Order Method object does display zeros
In Review ·Reported By 2 ·Updated 9 days ago
When creating an Invoice Scheduler that is of type Daily, the user can not set the start date for tomorrow or later. A user should be able to create an Invoice Scheduler that runs Daily and set the start date and time to today or any day in the future. Please note that this also applies to Payment...
In Review ·Reported By 18 ·Updated 10 days ago
When allocating a Debit Note Line for an Amount that is greater than the Invoice Line an error message is thrown: 'Entered amount cannot be more than the Invoice line in value' The system will let you proceed with the allocation but the error message remains at the top of the screen.
In Review ·Reported By 0 ·Updated 10 days ago
For invoices with payments fully allocated, the Payment Status shows up as Partially Paid. The issue can be intermittently observed. In the developer console, checking the field values related to the formula for Payment Status shows decimal places even though it is expected that the fields only holds...
In Review ·Reported By 7 ·Updated 12 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.