Salesforce Known Issues
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Known Issues · Salesforce Billing

Inconsistent Proration for Evergreen Subscriptions based on how they are invoiced and cancelled

Salesforce Billing

Evergreen subscriptions show inconsistent proration for cancellation depending on if and how the subscription is prorated. When there are partial invoices or cancellation is during an already invoiced period, the prorated final invoice amount may vary from expected by up to two days.

In Review ·Reported By 2 ·Updated 3 days ago

Invoice Scheduler - When set to Daily, can not set Start Date in the Future

Salesforce Billing

When creating an Invoice Scheduler that is of type Daily, the user can not set the start date for tomorrow or later. A user should be able to create an Invoice Scheduler that runs Daily and set the start date and time to today or any day in the future. Please note that this also applies to Payment...

In Review ·Reported By 3 ·Updated 4 days ago

Block Priced Products create incorrect cancellation invoice lines and credit note

Salesforce Billing

Cancelling a block priced product bills the remainder of the subscription term and credits the full term on the final invoice instead of just crediting the already-billed portion of a subscription. This is incorrect from an accounting standard and can be confusing.

In Review ·Reported By 2 ·Updated 4 days ago

Invoice amount is incorrect for Annual products when billing day of month > number of days in month of the Next Billing Date

Salesforce Billing

For annually invoiced products, when the Billing Day of Month (BDOM) is a number greater than the number of days in the month of the Next Billing Date (NBD), there is a miscalculation of the proration for the next period. This typically happens when the Order Start Date is in a month with fewer days...

In Review ·Reported By 1 ·Updated 4 days ago

Error Appears When Contracting Amendment Order for Salesforce Billing v220

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

Setting Contracted = True on an amendment order results into an error and contract does not generate. Error: "SObject row was retrieved via SOQL without querying the requested field: OrderItem.blng__OverrideNextBillingDate__c" This only happens when: 1. Total Price of the Order Product = $0 2....

In Review ·Reported By 8 ·Updated 5 days ago

Revenue Agreement fails to create for amended order product

Salesforce Billing

A Revenue Schedule is generated for an Order Product with a Revenue Agreement associated with it as expected. For an amended Subscription, the amendment Order Product does not create a Revenue Agreement

In Review ·Reported By 3 ·Updated 5 days ago

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Release In Progress - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 6 days ago

Usage summaries for products with consumption schedules are not cancelled after amending

Salesforce Billing

For Usage Based Pricing Products, when you amend to cancel, all usage summaries on the original OP should be cancelled. This happens for Products configured for Usage the old way (Charge Type = Usage). It does not happen for OP with Consumption Schedules.

In Review ·Reported By 2 ·Updated 12 days ago

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 1 ·Updated 12 days ago

Credit Note Allocation Visualforce page throws error when you select and unselect an invoice line. Can't allocate from there

Salesforce Billing

When you are in the Credit Note Allocation Visualforce page, if you select a Credit Note Line and then you select an Invoice Line and unselect it, you get an error at the bottom of the page. Further, once the error appears, you can't allocate that Credit Note Line to an Invoice Line.

In Review ·Reported By 4 ·Updated 16 days ago

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