Salesforce Known Issues
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Known Issues · Salesforce Billing

Rating Usage on Evergreen Subscriptions after the initial 12 usage summaries does not create new Usage Summaries

Salesforce Billing

Evergreen Subscriptions with Consumption Schedules create the initial 12 usage summary records when ordered. When attempting to load usage beyond the initial 12 usage summary periods, an error is thrown and no usage summary is created.

In Review ·Reported By 2 ·Updated Yesterday

CardLastFour field is not populated during New Payment Method Credit Card creation

Salesforce Billing

During creation of the Payment Method, using the out of the box "New Payment Method Credit Card", the Card Last 4 (blng__CardLastFour__c) field on the payment method object does not get populated.

In Review ·Reported By 1 ·Updated Yesterday

Cannot Activate Order if Billing Schedule exists for the Order Product with Invoice Plan

Salesforce Billing

For Order Products with existing Billing Schedule where the Invoice Plan is set to "Billing Schedule Creation = Manual", an error appears when activating the Order. The error is: Cannot change the billing date for order products whose billing frequency is Invoice Plan. To continue, update the billing...

No Fix ·Reported By 1 ·Updated Yesterday

Invoice Scheduler - When set to Daily, can not set Start Date in the Future

Salesforce Billing

When creating an Invoice Scheduler that is of type Daily, the user can not set the start date for tomorrow or later. A user should be able to create an Invoice Scheduler that runs Daily and set the start date and time to today or any day in the future. Please note that this also applies to Payment...

In Review ·Reported By 7 ·Updated 2 days ago

Salesforce Billing API to Convert Negative Invoice Lines to Credit Note returns error "does not have a no-arg constructor" Work

Salesforce Billing

When using REST API to Convert Negative Invoice Lines to Credit Note (blng__NegativeInvoiceToCreditNoteAction), the action fails and an error is returned: An Apex error occurred: System.TypeException: blng.NegativeInvoiceToCreditNoteInput does not have a no-arg constructor The issue is caused...

In Review ·Reported By 5 ·Updated 5 days ago

Credit Note Balance is incorrect when Allocating Debit Note Line to Credit Note Line

Salesforce Billing

When a Debit Note Line is applied to a Credit Note Line the Balance on the Credit Note is unchanged. This makes it look like the Credit Note is unallocated and it will show up in reports an on an Account Balance Snapshot as an unapplied credit note.

In Review ·Reported By 5 ·Updated 5 days ago

Credit Center - Credit Note Line confirmation page continues to load if there is a validation error while Posting Credit Note

Salesforce Billing

If a custom validation on the Credit Note is triggered during the Posting process within the Credit Center, the page continues to load with status "We're working on posting your credit note. You can keep waiting here or check back soon."

In Review ·Reported By 2 ·Updated 5 days ago

Inconsistent Proration for Evergreen Subscriptions based on how they are invoiced and cancelled

Salesforce Billing

Evergreen subscriptions show inconsistent proration for cancellation depending on if and how the subscription is prorated. When there are partial invoices or cancellation is during an already invoiced period, the prorated final invoice amount may vary from expected by up to two days.

In Review ·Reported By 2 ·Updated 5 days ago

Salesforce Billing HostedPaymentPageTransactionAPI returns error 'Cannot deserialize JSON as abstract type'

Salesforce Billing

When using the HostedPaymentPageTransactionAPI to save a credit card information, an error is observed. Cannot deserialize JSON as abstract type: HPPPaymentMethodRepresentation The issue is caused by a Critical Update that was enabled on Aug. 18, 2020. See the related release notes: https://re...

Fixed in version Salesforce Billing 228.2 ·Reported By 1 ·Updated 5 days ago

Billable Unit Price on the Order Product does not consider quantity ordered for Split Orders

Salesforce Billing

Salesforce CPQ and Billing have a feature called Split Orders. This allows splitting a Quote into multiple orders for invoicing. When partially ordering a Quote, the Billable Unit Price is incorrectly calculated and an incorrect invoice amount might be generated. This affects all subscriptions and...

In Review ·Reported By 1 ·Updated 5 days ago

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