Salesforce Known Issues
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Known Issues · Salesforce Billing

Invoice amount is incorrect for Annual products when billing day of month > number of days in month of the Next Billing Date

Salesforce Billing

For annually invoiced products, when the Billing Day of Month (BDOM) is a number greater than the number of days in the month of the Next Billing Date (NBD), there is a miscalculation of the proration for the next period. This typically happens when the Order Start Date is in a month with fewer days...

In Review ·Reported By 1 ·Updated 4 days ago

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Scheduled - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 4 days ago

Block Priced Products create incorrect cancellation invoice lines and credit note

Salesforce Billing

Cancelling a block priced product bills the remainder of the subscription term and credits the full term on the final invoice instead of just crediting the already-billed portion of a subscription. This is incorrect from an accounting standard and can be confusing.

In Review ·Reported By 2 ·Updated 5 days ago

Usage summaries for products with consumption schedules are not cancelled after amending

Salesforce Billing

For Usage Based Pricing Products, when you amend to cancel, all usage summaries on the original OP should be cancelled. This happens for Products configured for Usage the old way (Charge Type = Usage). It does not happen for OP with Consumption Schedules.

In Review ·Reported By 2 ·Updated 6 days ago

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 1 ·Updated 6 days ago

Credit Note Allocation Visualforce page throws error when you select and unselect an invoice line. Can't allocate from there

Salesforce Billing

When you are in the Credit Note Allocation Visualforce page, if you select a Credit Note Line and then you select an Invoice Line and unselect it, you get an error at the bottom of the page. Further, once the error appears, you can't allocate that Credit Note Line to an Invoice Line.

In Review ·Reported By 4 ·Updated 10 days ago

Number of days are incorrect for cancellation order when end month is shorter than the start month

Salesforce Billing

Cancelling an Order Product in a manner that the end month is March and the termination month has 30 or 31 days will credit fewer days than expected since the proration is done at the end of the subscription which crosses a month with 28 (or 29) days.

In Review ·Reported By 0 ·Updated 10 days ago

Error Appears When Contracting Amendment Order for Salesforce Billing v220

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

Setting Contracted = True on an amendment order results into an error and contract does not generate. Error: "SObject row was retrieved via SOQL without querying the requested field: OrderItem.blng__OverrideNextBillingDate__c" This only happens when: 1. Total Price of the Order Product = $0 2....

In Review ·Reported By 7 ·Updated 20 days ago

Amending to cancel a bundled order with one order product of zero price leads to a stuck Order Product and invoices with no lines

Salesforce Billing

When an order has a bundled product and one of them is a zero price, amending to cancel causes problems based on whether the first order was invoiced and if that first invoice was posted or not. There are three use cases: 1. No invoice results in a stuck order product and will create invoices in draft...

In Review ·Reported By 3 ·Updated 27 days ago

Manual creation of Billing Schedule via custom Apex fails when inserting more than 200 Billing Transaction in a single process

Salesforce Billing

When Salesforce Billing Schedule and Billing Transaction are inserted in the same transaction, an error appears if the following criteria is met: 1. A set of Billing Transaction pointing to a single Billing Schedule gets inserted in separate trigger runs 2. The above happens when the Billing Transactions...

In Review ·Reported By 2 ·Updated 27 days ago

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