Salesforce Known Issues
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Known Issues · Salesforce Billing

Billing Transactions can be created with a NULL Quantity value

Salesforce Billing

Currently users have the ability to create or update Billing Transactions with a quantity of NULL. This field is used in the downstream process to set the quantity field on the Invoice Line. For the original order product the invoice line is generated with a null quantity, however for an amendment order...

In Review ·Reported By 2 ·Updated 2 days ago

Incorrect Invoice Amounts with LIFO Cancellation Amendments using Slab Discount Schedule

Salesforce Billing

When using a Slab Discount Schedule and canceling the Order Product mid-term, the original and Cancel Order Products do not have a Canceled Billing Amount populated, resulting in a higher negative Invoice. This is exclusive to LIFO Cancelation Rule.

In Review ·Reported By 2 ·Updated 2 days ago

Salesforce Billing Does Not Support Multiple Cancellation Orders for Evergreen Products

Salesforce Billing

An "Attempt to de-reference Nullpointer Exception" appears when contracting an amendment/cancellation order for an evergreen product. This happens if multiple draft amendment orders exist and you are trying to contract one of them. Currently, Salesforce Billing does not support this use case. This...

In Review ·Reported By 2 ·Updated 7 days ago

Align Standard Tax Calculation functionality between Debit and Credit Notes

Salesforce Billing

1. Standard Tax calculation behaves different on Credit and Debit Notes. On Debit Notes: - When the Debit Note status is set to Posted there is no tax calculation - Apply Tax button does not do a tax calculation. It just posts the debit note. - Users have to use Estimate Tax prior to posting...

In Review ·Reported By 3 ·Updated 10 days ago

Unable to Override the Tax Rules in the DebitNote Line

Salesforce Billing

When attempting to update the Tax Rule on the Debit Note Line, the managed package overrides the update and reverts it back to the value from the Product2 record.

In Review ·Reported By 1 ·Updated 10 days ago

When Billing Day of Month = 31, Annual Subscription's first Invoice is incorrect

Salesforce Billing

When Billing Day of Month = 31 and the month of the Next Billing Date does not have 31 Days, an Annual Subscription's first Invoice is calculated incorrectly.

In Review ·Reported By 3 ·Updated 22 days ago

TaxMethod while Posting a Credit Note defaults to getTax instead of postTax

Salesforce Billing

When calculating tax while posting a Credit Note, the taxMethod defaults to getTax instead of postTax as it does for Debit Notes.

In Review ·Reported By 0 ·Updated 28 days ago

Order Products in non-corporate currency update in wrong currency upon invoice post or cancel and rebill

Salesforce Billing

When posting an invoice in a non-corporate currency, the Order Product updates the Billing Metrics fields using the value of the corporate currency instead of the Invoice and Order currency. This results in incorrect Billed Amount (without tax) and Pending Billing Amount. Since Cancel and Rebill also...

Fixed in version Salesforce Billing 240.4 ·Reported By 12 ·Updated 29 days ago

Amendment grouping two Order Products with different Invoice Group IDs

Salesforce Billing

Amendment grouping two Order Products with different Invoice Group IDs

In Review ·Reported By 5 ·Updated 29 days ago

Rounding issues with JPY Currency and other non-decimal currencies in Billing

Salesforce Billing

Not all world currencies have decimal places. Two examples are the Japanese Yen (JPY) and the South Korean Won (KRW). Salesforce Billing does not appear to properly round values to accommodate this. The UI shows the correct values with no decimal places, but using inspector or the developer console...

In Review ·Reported By 15 ·Updated 2022-11-03

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