Salesforce Known Issues
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Known Issues · Salesforce Billing

Changing Legal Entity or Billing Rule on Order Product does not Change Billing or Tax Treatment

Salesforce Billing

Changing the Billing Rule or Legal Entity on an unactivated order should update the Billing Treatment for the Billing Rule and the Tax Treatment for the Tax Rule

In Review ·Reported By 8 ·Updated 2 days ago

Billing Payment Site Guest User can not pay invoice if there is a lookup to Service Contract or Contract

Salesforce Billing

Field Level Security error prevents loading and payment of an Invoice using the Lightning Platform Payment Site when there is a custom lookup field to certain standard sObjects including Service Contract and Contract. Access can't be shared and the failure mode is an error message.

In Review ·Reported By 0 ·Updated Yesterday

Ordered Quantity not displayed on Invoice Line for Invoice Plan when Slab Discount Schedule or Block Pricing is used

Salesforce Billing

Order Products have fields for Quantity, Quoted Quantity and Ordered Quantity. For Slab discount schedules and Block Priced products, quote line and order product Quantity is 1 (equal to effective quantity). The invoice line should pull the ordered quantity into the Invoice Line Quantity field. It works...

In Review ·Reported By 3 ·Updated 2 days ago

Standard Order creation in Community fails due to sharing limitation with Consumption Schedule

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

After installing Billing, customers are no longer able to create Orders from their authenticated or unauthenticated community. These are Orders that don't use CPQ or Billing. There is a permission error: Guest user doesn't have READ access to the Consumption Schedules object. It is not possible to assign...

In Review ·Reported By 7 ·Updated 3 days ago

Bill Through Date Override is Being Populated Unexpectedly for One-Time Product

Salesforce Billing

When canceling a one-time order product the following error is displayed: "FIELD_CUSTOM_VALIDATION_EXCEPTION: Error: Bill Through Date Override needs to be the same as the end date **/**/****." This happens because the Bill Through Date Override is unexpectedly being populated for one-time order...

In Review ·Reported By 3 ·Updated 3 days ago

Invoice Payment Status shows "Partially Paid" for fully paid invoices

Salesforce Billing

For invoices with payments fully allocated, the Payment Status shows up as Partially Paid. The issue can be intermittently observed. In the developer console, checking the field values related to the formula for Payment Status shows decimal places even though it is expected that the fields only holds...

In Review ·Reported By 15 ·Updated 4 days ago

Account Balance Snapshot shows wrong currency when Balance Snapshot Run is in non-default org currency

Salesforce Billing

For multicurrency orgs with more than one currency in use. Balance Snapshot Scheduler can only be run in one currency. When this currency is not the org default, the Balance Snapshot Run creates Account Balance Snapshot records in the default org currency. The totals in each Aging Bucket field are correct,...

Fixed in version Salesforce Billing 226 ·Reported By 8 ·Updated 11 days ago

Billable Unit Price on the Order Product does not consider quantity ordered for Split Orders or ApplyAdditionalDiscountLast field

Salesforce Billing

Salesforce CPQ and Billing have a feature called Split Orders. This allows splitting a Quote into multiple orders for invoicing. When partially ordering a Quote, the Billable Unit Price is incorrectly calculated and an incorrect invoice amount might be generated. This affects all subscriptions and...

In Review ·Reported By 5 ·Updated 11 days ago

Credit Note Balance is incorrect when Allocating Debit Note Line to Credit Note Line

Salesforce Billing

When a Debit Note Line is applied to a Credit Note Line the Balance on the Credit Note is unchanged. This makes it look like the Credit Note is unallocated and it will show up in reports an on an Account Balance Snapshot as an unapplied credit note.

Fixed in version Salesforce Billing 230 ·Reported By 5 ·Updated 11 days ago

Rating Usage on Evergreen Subscriptions after the initial 12 usage summaries does not create new Usage Summaries

Salesforce Billing

Evergreen Subscriptions with Consumption Schedules create the initial 12 usage summary records when ordered. When attempting to load usage beyond the initial 12 usage summary periods, an error is thrown and no usage summary is created.

Fixed in version Salesforce Billing 230 ·Reported By 4 ·Updated 11 days ago

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