Salesforce Known Issues
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Known Issues · Sales and Marketing

Not able to deactivate or remove the Sales Insights Integration User and profile

Sales and Marketing , Lightning , Einstein Platform Services , Winter 22

The Sales Insights Integration User and Sales Insights managed package were installed in Unlimited and Performance Edition orgs in the Winter ’22 release. They are required for a new feature in Pipeline Inspection called Einstein Deal Insights. This user and package are also used by other Sales Cloud...

In Review ·Reported By 25 ·Updated Yesterday

Account logo disappears after refreshing account page in Salesforce mobile app

Mobile , Sales and Marketing

Account logos in the Salesforce mobile app will appear when first opening an account record, but disappear after the page is refreshed.

In Review ·Reported By 0 ·Updated 5 days ago

Leads from 'LinkedIn Lead Gen' Stopped Coming into Salesforce

Sales and Marketing

Leads may stop coming into Salesforce via LinkedIn Lead Gen even though the Member has the necessary permissions set within their LinkedIn Account. This typically occurs when a single LinkedIn Account is being used for multiple environments.

In Review ·Reported By 179 ·Updated 9 days ago

System Administrator profile does not have 'Edit Activated Orders' perm enabled

Sales and Marketing , Spring 14

The “Edit Activated Orders” may not be enabled for the Standard System Administrator Profile.

In Review ·Reported By 24 ·Updated 9 days ago

Record types aren't showing translated values in Field History Related List

Sales and Marketing , Lightning

Record types aren't showing translated values in Field History Related List

In Review ·Reported By 8 ·Updated 10 days ago

Chinese / Korean / Japanese Opportunity Pipeline Inspection filter search does not work with only 2 characters last name and empty first name

Platform , Sales and Marketing

Chinese / Korean / Japanese Opportunity Pipeline Inspection filter search does not work with only 2 characters last name and empty first name

Scheduled - Winter '23 ·Reported By 0 ·Updated 10 days ago

Locked Lead records (Approval Process) prevents the Lead owner from viewing the record in Lightning if they have not viewed the record prior to lock

Sales and Marketing , Lightning

Locked Lead records (via an Approval Process) prevents the Lead owner from viewing the record in Lighting if they have not viewed the record prior to locking. This occurring because the “isUnreadByOwner” flag is not being cleared due to the locked status of the record.

In Review ·Reported By 59 ·Updated 19 days ago

Log A Call not persisting field's predefined values to task

Sales and Marketing , Lightning

The dialer log a call feature, which has custom fields and values depending on a log a call profile, is not working properly. Depending on the profile of the user, it should have the specific fields/value for that profile when logging a call after using dialer. However, currently it only uses the default...

In Review ·Reported By 1 ·Updated 19 days ago

Home tab block actions in Slack are routed to incorrect org

Sales and Marketing , Service , Lightning , Spring 22

When an app is installed to two or more workspaces in an enterprise grid with each workspace connected to a different org, the Block Actions presented in the App Home behave in an unexpected manner. When a user visits the App Home, the app_home_opened event is issued by Slack. Salesforce's service...

In Review ·Reported By 0 ·Updated 19 days ago

Event authorizations are ignored for multiple app installations in Slack Connect

Sales and Marketing , Service , Lightning , Spring 22 , Summer 22

When multiple app installations are listening to a Slack event, Slack only sends the event request once regardless of the number of app installations. When each app receives the event request from Slack, the app checks for all the authorizations across workspaces using an app-level token. However, Salesforce’s...

In Review ·Reported By 0 ·Updated 22 days ago

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