Salesforce Known Issues
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Known Issues · Sales and Marketing

Internal server error occurs when converting a lead to an existing Opportunity or Contact

Apex , Sales and Marketing

When Org has Einstein related feature (Engagement Score, Einstein Lead Scoring, Activity Metrics, Opportunity Score) enabled an internal server error occurs when converting a lead to an existing Opportunity or Contact. This can also happen when updating a Lead after converting in same apex context.

In Review ·Reported By 73 ·Updated 3 days ago

Leads from 'LinkedIn Lead Gen' Stopped Coming into Salesforce

Sales and Marketing

Leads may stop coming into Salesforce via LinkedIn Lead Gen even though the Member has the necessary permissions set within their LinkedIn Account. This typically occurs when a single LinkedIn Account is being used for multiple environments.

In Review ·Reported By 68 ·Updated 4 days ago

Related Campaign drop down is not showing in List Email if the List Email is launched from assorted campaign members

Activities , Platform , Sales and Marketing , Email Clients

Related Campaign drop down is not showing in List Email if the List Email is launched from assorted campaign members

In Review ·Reported By 1 ·Updated 2 days ago

Invalid Total Revenue for Revenue Schedule when one of the schedule revenue fields contains 12 or more decimal places.

Sales and Marketing

Invalid Total Revenue for Opportunity Product Revenue Schedule when one of the schedule record revenue fields has a dollar amount that contains 12 or more decimal places

In Review ·Reported By 0 ·Updated 2 days ago

Email template encodings behave differently in prod and sandbox

Sales and Marketing , Service , Messaging

Customers who use the encoding "Japanese (Shift-JIS_2004)" to create email templates and send emails in Japanese may notice that emails sent from production display correctly in their email client (Outlook, Google, etc), but using the same template in sandbox results in unreadable characters where Japanese...

In Review ·Reported By 14 ·Updated 4 days ago

Spring '21 Lead custom field mappings displaying as '--none--'

Sales and Marketing , Spring 21

Lead custom field mappings not showing on UI for orgs with old Lead Convert Custom Field Mappings UI. The mappings display as '--none--'. If a System Admin were to hit save on this page (without re-populating all the mappings on UI) they could lose their custom field mappings.

Fixed - Spring '21 Patch 8.9 ·Reported By 18 ·Updated 5 days ago

Some months are shown twice in the Account Forecast Tab when you're trying to view all the Periods

Sales and Marketing , Lightning , Manufacturing Cloud

When trying to show all the periods of the Account Forecast tab some months are appearing twice.

Scheduled - Spring '21 Patch 12.0 ·Reported By 2 ·Updated 5 days ago

Opportunity Score intermittently displayed as 'Not Available' when viewed through Platform Action Layout

Sales and Marketing , Lightning

When the Opportunity Score field is displayed in a platform action layout in Lightning Experience, users may notice that the Score field displayed in that component intermittently displays as "Not Available". The Score field will display as expected in other components, such as Details and Highli...

No Fix ·Reported By 1 ·Updated 5 days ago

Unable to add Opportunity Split in Lightning, return an error that the percentage doesn’t equal 100%

Sales and Marketing , Lightning , Winter 21

Unable to add Opportunity Split in Lightning, return an error that the percentage doesn’t equal 100% when a newly inserted row has larger % than the Opportunity owner's original split %.

Scheduled - Summer '21 ·Reported By 10 ·Updated 10 days ago

"Field UserRole does not exist. Check spelling." error when creating a formula field

Platform , Sales and Marketing

Some Admins may get the following error when they try to update a formula field containing a reference to UserRole, User.FirstName, and User.LastName that was created before the Summer '16 release.

In Review ·Reported By 5 ·Updated 15 days ago

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