Salesforce Known Issues
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Known Issues · Sales and Marketing

Error received after lead conversion

Sales and Marketing

Users receives an internal server error when clicking to view the newly created contact from lead convert modal. (We're reporting this as error ID: -321620045) [Cannot convert undefined or null to object]

In Review ·Reported By 2 ·Updated Yesterday

Leads from 'LinkedIn Lead Gen' Stopped Coming into Salesforce

Sales and Marketing

Leads may stop coming into Salesforce via LinkedIn Lead Gen even though the Member has the necessary permissions set within their LinkedIn Account. This typically occurs when a single LinkedIn Account is being used for multiple environments.

In Review ·Reported By 106 ·Updated 5 days ago

Merging Person Accounts Results in Error If Using HVS Engagements

Sales and Marketing , Summer 21 , High Velocity Sales

Merging two (or more) person accounts may result in the following error if the org also is utilizing High-Velocity Sales Engagements "We couldn't merge these accounts. duplicate value found: MonthInt duplicates value on record with id: 0mLxxxxxxxxxxxx"

Scheduled - Spring '22 ·Reported By 7 ·Updated 5 days ago

Internal server error occurs when converting a lead to an existing Opportunity or Contact

Apex , Sales and Marketing

When Org has Einstein related feature (Engagement Score, Einstein Lead Scoring, Activity Metrics, Opportunity Score) enabled an internal server error occurs when converting a lead to an existing Opportunity or Contact. This can also happen when updating a Lead after converting in same apex context.

In Review ·Reported By 88 ·Updated 9 days ago

Contact address not populating or intermittent error when creating related child records from Accounts

Sales and Marketing , Service , Spring 21

This behavior may be intermittent. Occasionally, when creating child records from related lists on person account or standard account records, users intermittently see the following situations: 1. For person accounts, users are not able to save the child record and receive the following error: "Contact:...

In Review ·Reported By 12 ·Updated 9 days ago

Default Opportunity Team Members not present in newly created sandbox.

Sales and Marketing , Sandbox , Spring 20

Due to an issue with one of the post import steps that runs during the sandbox creation process Default Opportunity Team Member records will not exist in the resulting copy.

In Review ·Reported By 11 ·Updated 10 days ago

Error "INVALID_SOAP_HEADER: You must use KeepSalesTeam when using KeepSalesTeamGrantCurrentOwnerReadWriteAccess to change an opportunity's owner"

Sales and Marketing , Winter 22

When changing an Opportunity owner and first checking both the "Keep Opportunity Team" checkbox & "Retain edit right for previous owner" checkbox followed by unchecking the "Keep Opportunity Team" checkbox and clicking the Change Owner button the following error occurs. "INVALID_SOAP_HEADER: You...

In Review ·Reported By 0 ·Updated 10 days ago

Converted Lead still shows in the Recent items in Global Search

Sales and Marketing , Search , Lightning

Converted leads are accessible via Recent items in Global Search.

No Fix ·Reported By 22 ·Updated 11 days ago

Opportunity "Clone With Related" button results to Error Id -835266075

Sales and Marketing , Einstein Platform Services

Opportunity "Clone With Related" button results to Error Id -835266075 when there's a Prediction field created in the object even if Prediction Builder is not enabled in the Org

Fixed - Winter '21 ·Reported By 20 ·Updated 11 days ago

Einstein Insights Component Yielding Cannot read property 'length' of undefined

Sales and Marketing , Einstein Platform Services

When the Einstein Insights component is added to page layouts (such as the Account page layout), it is possible that it will throw an error of the form: TypeError: Cannot read property 'length' of undefined This will stall the page from loading and users may experience very long load times for those...

Fixed - Spring '20 Patch 13.0 ·Reported By 20 ·Updated 11 days ago

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