Salesforce Known Issues
Trailblazer Community

Session Recording URL field is blank on session records


Intermittent issue with capturing SOS recording.

No Fix ·Reported By 1 ·Updated 2019-12-04

SOS session remains active after the Android visitor ends the call


SOS Android SDK is not setting the status of sessionIsActive to false when ending the session on the client.

In Review ·Reported By 0 ·Updated 2019-04-05

Android SOS SDK call stuck on masked field mode

Service Cloud Console , SOS

SOS Android remains in masked field mode when masked fields are used. Even when navigating away from the screen containing the masked field, agents and visitors are prevented from seeing each other over SOS.

In Review ·Reported By 0 ·Updated 2019-04-02

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