Salesforce Known Issues
Trailblazer Community

Known Issues · SFDO Philanthropy Cloud

Annual Installment Count & Installment Amount change values when # of pay periods changed in the user record

SFDO Philanthropy Cloud

In the Giving Report the Annual Installment Count and Installment Amount fields for a payroll subscription change values when you change the number of pay periods in the User Record in User Management.

In Review ·Reported By 1 ·Updated 3 days ago

Deactivated users are removed from past volunteer opportunities

SFDO Philanthropy Cloud

When a user is deactivated, their participation in past volunteer opportunities is cancelled. They are removed from the list of volunteers for the Opportunity and the organizer is sent a cancellation notification email. The sign_up_participation field on the Volunteer participation report will be changed...

In Review ·Reported By 1 ·Updated 3 days ago

Registration cancellation emails for deactivated user being sent daily to organizer

SFDO Philanthropy Cloud

When a user is deactivated they are currently being removed from past volunteer opportunities due to this bug, W-8857462, and the Organizer of the event is receiving dail and sometimes twice daily cancellation notices for the user due to an issue in the logic.

In Review ·Reported By 0 ·Updated 3 days ago

The workplace total on the Homepage includes cancelled and refunded donations

SFDO Philanthropy Cloud

The total Employee donation for a workplace that is displayed on the workplace's homepage is currently including cancelled and refunded donations in the total.

In Review ·Reported By 0 ·Updated 3 days ago

Installment Amount on the Payroll & Giving reports is not displaying the correct pledge per pay period amount for Canceled and Completed subscriptions

SFDO Philanthropy Cloud

On the Payroll and Giving reports, the Installment Field is currently showing the value from the Amount Donor field instead of showing the correct original donor pledge amount per pay period for subscriptions that are cancelled or completed.

In Review ·Reported By 2 ·Updated 6 days ago

The Address API that is used to verify the "Home Address" field when entering a new saved card on the "Add Card" modal is not able to find new builds.

SFDO Philanthropy Cloud

Sometimes the address API that is used to validate the 'Home Address' that is added while adding a new card in Profile Payment Methods management, is not able to find a match for an address when the address is a new build. It suggests an incorrect address instead.

In Review ·Reported By 0 ·Updated 6 days ago

SFDO Philanthropy Cloud: Users can donate to archived campaigns

SFDO Philanthropy Cloud

There are archived campaigns in system, the previous donors, or new donors can navigate to it and can donate to it.

In Review ·Reported By 6 ·Updated 12 days ago

SFDO Philanthropy Cloud: Batch Pledge Entry recurring payroll donations not reflected on Homepage totals

SFDO Philanthropy Cloud

When you enter recurring payroll donations using the Batch Pledge Entry, the total will not be added to the Employee total gifts shown on the homepage of your workplace. The total will also not be added to the My Giving Total on the donors homepage.

In Review ·Reported By 2 ·Updated 17 days ago

Error: "We are experiencing technical issues with our payment provider. Please try saving again." when trying to add a new credit card.

SFDO Philanthropy Cloud

The error: "We are experiencing technical issues with our payment provider. Please try saving again." shows on the screen when trying to add a new credit card in the Profile Payment Methods management section of a user's workplace. The user is not allowed to add that credit card.

In Review ·Reported By 2 ·Updated 18 days ago

Only one Processor OAs receiving email notification when a credit card fails for recurring donation

SFDO Philanthropy Cloud

Currently only one Processor OA will receive the email notification when a credit card fails for a recurring donation for a donor in an organization for which they are the processor.

In Review ·Reported By 4 ·Updated 23 days ago

1 to 10 of 29 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.