Salesforce Known Issues
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Known Issues · SFDO Philanthropy Cloud

Volunteer Activity graph groups ad hoc hours under Beneficiary = "None" even when there is a beneficiary

SFDO Philanthropy Cloud

When volunteer hours are logged as ad hoc hours with a beneficiary listed, they are showing under the group 'none' in the Volunteer Activity graph when the grouping is set to 'beneficiary'.

In Review ·Reported By 2 ·Updated 10 days ago

Incorrect number of installments generated for annual payroll subscriptions

SFDO Philanthropy Cloud

When the donor's number of annual pay periods is 25 or 26 and they make a payroll subscription, the number of installments created in SPC for a one-year span will be higher than their number of annual pay periods.

In Review ·Reported By 2 ·Updated 2022-02-17

Workplace homepage all time giving and individual giving total double counting annual fixed subscription amount

SFDO Philanthropy Cloud

For Philanthropy Cloud workplaces where subscription setting is Annual Fixed, All Time Giving for workplace and Individual Giving total is counting the subscription's upcoming annualized value in advance of an employee commitment for the new year.

In Review ·Reported By 1 ·Updated 2022-02-17

Social Visibility Tool not showing all workplace volunteers for a volunteer event.

SFDO Philanthropy Cloud

In the production environment, if you view the social visibility tool on a volunteer event page, the number of coworkers participating might be showing a different number than the actual number of employees signed up from that workplace.

In Review ·Reported By 1 ·Updated 2022-02-15

Incorrect calculated payroll periods on cancelled subscriptions

SFDO Philanthropy Cloud

Cancelled subscription showing subscription for one installment, when it should be 0 due to cancellation.

In Review ·Reported By 1 ·Updated 2022-01-24

Hands on Connect Volunteer Opportunities not showing in Philanthropy Cloud

SFDO Philanthropy Cloud

Certain HandsOnConnect volunteer opportunity records fail to fully sync to Philanthropy Cloud. They remain in a "RECEIVED" state and do not get fully ingested as volunteer opportunities in SPC.

In Review ·Reported By 3 ·Updated 2022-01-07

Draft and deleted Story content appearing on nonprofit profile of Related Content

SFDO Philanthropy Cloud

When you create a new Story in Content, add Related Content and save the story as a draft, the Story will show up on the Related Content's profile page. This is also happens if you delete a story with Related Content; the deleted story will show on the related content's profile page with no way to delete...

In Review ·Reported By 1 ·Updated 2021-12-23

Related Content reorder and 'Add Another' functionality not working correctly

SFDO Philanthropy Cloud

When you add a certain number of related items to a story the drag and drop reorder function and the 'add another' function stops working smoothly, and exhibits random behavior -- flashing items, reordered randomly, dropped items.

In Review ·Reported By 2 ·Updated 2021-12-14

SFDO Philanthropy Cloud: Unable to view VolOps Hours logged for a day unless you set "From" in date range to the previous day

SFDO Philanthropy Cloud

There is a Issue in the date selector that requires you to include the previous date in the date selector in order to view volunteer hours that were logged on a specific day.

In Review ·Reported By 2 ·Updated 2021-12-14

The workplace total on the Homepage includes cancelled and refunded donations

SFDO Philanthropy Cloud

The total Employee donation for a workplace that is displayed on the workplace's homepage is currently including cancelled and refunded donations in the total.

In Review ·Reported By 1 ·Updated 2021-12-14

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