Salesforce Known Issues
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Known Issues · SFDO Philanthropy Cloud

Error: "We are experiencing technical issues with our payment provider. Please try saving again." when trying to add a new credit card.

SFDO Philanthropy Cloud

The error: "We are experiencing technical issues with our payment provider. Please try saving again." shows on the screen when trying to add a new credit card in the Profile Payment Methods management section of a user's workplace. The user is not allowed to add that credit card.

In Review ·Reported By 2 ·Updated 2 days ago

French special characters not translated correctly, and text cut off in French translation on receipt & confirmation.

SFDO Philanthropy Cloud

In workplaces with French (Canada) set as the preferred language, there are a few places where the special characters are not being translated correctly, or the text is being cut off on receipts & confirmation letters. 1) Receipt - error with special characters - current: "Remplace un reçu annulé"...

In Review ·Reported By 0 ·Updated 2 days ago

French words not translated in French language orgs.

SFDO Philanthropy Cloud

In workplaces with French (Canada) set as the preferred language, there are a few places where the French translations are either still showing in English, the special characters are not being translated correctly, or the text is being cut off. 1) Donation Form: "annual salary" 2) Content Management...

In Review ·Reported By 1 ·Updated 3 days ago

Incorrect number of installments generated for annual payroll subscriptions

SFDO Philanthropy Cloud

When the donor's number of annual pay periods is 25 or 26 and they make a payroll subscription, the number of installments created in SPC for a one-year span will be higher than their number of annual pay periods.

In Review ·Reported By 1 ·Updated 6 days ago

Hands on Connect Volunteer Opportunities not showing in Philanthropy Cloud

SFDO Philanthropy Cloud

Certain HandsOnConnect volunteer opportunity records fail to fully sync to Philanthropy Cloud. They remain in a "RECEIVED" state and do not get fully ingested as volunteer opportunities in SPC.

In Review ·Reported By 2 ·Updated 14 days ago

"Please select a valid date" is not translated into French on the volunteer log time calendar.

SFDO Philanthropy Cloud

When you try to log volunteer hours in an org with preferred language set to French (Canada), "Please select a valid date" is showing in English on the log time pop up.

In Review ·Reported By 1 ·Updated 22 days ago

Recurring Donation Credit Card Replacement Issue

SFDO Philanthropy Cloud

In Profile > Manage Payment Methods, if you click to "Remove Card" for a credit card that is being used as the payment method for recurring donations you get a message that the card cannot be deleted and you have the option to replace the card with a new one. If you choose to replace the card with a...

In Review ·Reported By 2 ·Updated 2021-06-29

SFDO Philanthropy Cloud: Error message when trying to access Donation Management UI

SFDO Philanthropy Cloud

The users receive this error message when trying to view the Donation Management page in Production "This feature may still be under development. Please refresh your page and try again." "Unauthorized access: [Error Id: ..."

In Review ·Reported By 4 ·Updated 2021-06-25

Subscriptions stuck in New status and no installments generated in SPC

SFDO Philanthropy Cloud

There are payroll recurring donations that were stuck in New status past their start dates and no installments were generated for them. The cause of this is due to multiple content items having the same EIN, one is a npo page and the other fiscally sponsored entity. When the donation is made the campaign...

In Review ·Reported By 1 ·Updated 2021-06-18

Deactivated OAs receive expired credit card notifications in the partner environment.

SFDO Philanthropy Cloud

A deactivated OA for a processor workplace will receive expired credit card notification emails for workplaces they managed before deactivation. We have seen this in the partner environment.

In Review ·Reported By 1 ·Updated 2021-06-16

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