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Known Issues · SFDO Philanthropy Cloud

New!Inconsistency in total raised amount displayed on campaign page

SFDO Philanthropy Cloud

The total raised towards campaigns from one time gifts and recurring gifts do not match the amount shown on as total raised amount on Philanthropy Cloud's Campaign pages.

In Review ·Reported By 0 ·Updated Yesterday

Bulk User Import batches get stuck without a way to cancel them

SFDO Philanthropy Cloud

Occasionally, when a workplace imports a large user import file, the upload batch will get "stuck" in the processing state for a very long time with no way to cancel the job or export the results file to see an error.

In Review ·Reported By 1 ·Updated 3 days ago

Deactivated users are removed from past volunteer opportunities

SFDO Philanthropy Cloud

When a user is deactivated, their participation in past volunteer opportunities is cancelled. They are removed from the list of volunteers for the Opportunity and the organizer is sent a cancellation notification email. The sign_up_participation field on the Volunteer participation report will be changed...

In Review ·Reported By 5 ·Updated 5 days ago

Perennial Payroll Pledge edits are applied with next Installment but should be next payroll start date

SFDO Philanthropy Cloud

When donors with an active perennial recurring payroll pledge in a company with a fixed enrollment window edit their pledge amounts during the enrollment period, the new pledge amount is applied on the next installment instead of the company's next payroll start date. As a donor with an active perennial...

In Review ·Reported By 2 ·Updated 9 days ago

Deactivated OAs receive expired credit card notifications in the partner environment.

SFDO Philanthropy Cloud

A deactivated OA for a processor workplace will receive expired credit card notification emails for workplaces they managed before deactivation. We have seen this in the partner environment.

In Review ·Reported By 1 ·Updated 17 days ago

Giving Report Extremely slow to export

SFDO Philanthropy Cloud

The Giving Report graphs are taking a long time to load and the Giving Reports are taking an extended period of time to export for some workplaces.

In Review ·Reported By 1 ·Updated 22 days ago

Social Visibility Tool not showing all workplace volunteers for a volunteer event.

SFDO Philanthropy Cloud

In the production environment, if you view the social visibility tool on a volunteer event page, the number of coworkers participating might be showing a different number than the actual number of employees signed up from that workplace.

In Review ·Reported By 1 ·Updated 22 days ago

Volunteer Activity graph groups ad hoc hours under Beneficiary = "None" even when there is a beneficiary

SFDO Philanthropy Cloud

When volunteer hours are logged as ad hoc hours with a beneficiary listed, they are showing under the group 'none' in the Volunteer Activity graph when the grouping is set to 'beneficiary'.

In Review ·Reported By 1 ·Updated 22 days ago

French Translation issue on Tax Receipts and Donation Confirmation Letters

SFDO Philanthropy Cloud

The following payment methods in French language workplaces have not been translated in confirmation emails, CASH, CHECK, STOCK, PAYROLL. The other translation issues on tax reciepts and confirmation emails are: “Cet e-mail” should be “Ce courriel” e-mails” should be “courriels” $ is missing where...

In Review ·Reported By 1 ·Updated 30 days ago

The Log Time Calendar picker is not translated

SFDO Philanthropy Cloud

When a user clicks 'Log Time' from the home page or from their profile page, the calendar date picker that pops up when they click on the 'date' field is not translated for users/workplaces with French as their preferred language. The dates are not in the correct, day/month/year format either.

In Review ·Reported By 0 ·Updated 2021-09-10

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