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Known Issues · SFDO Philanthropy Cloud

New!Can't update email address that tax receipts are sent to.

SFDO Philanthropy Cloud

When you create a subscriptions the user's current work email address is added to the subscription information. This email address cannot be updated by updating the work email address in the User Management UI, and donation tax receipts will go to the old email address. However, expired credit card notifications...

In Review ·Reported By 0 ·Updated Today

New!Hands on Connect related content does not appear on Story pages

SFDO Philanthropy Cloud

When you add Hands on Connect content to a Story as related content, the HoC content will not show on the story in the related content section.

In Review ·Reported By 0 ·Updated Today

New!Partner environment test credit card expiration emails

SFDO Philanthropy Cloud

When the test credit cards expire in the partner (and demo) environment, the OA will receive expiration notification emails but users will still be able to make test donations. There is no way to update the card expiration date in the UI.

In Review ·Reported By 0 ·Updated Today

SFDO Philanthropy Cloud: Users can donate to archived campaigns

SFDO Philanthropy Cloud

There are archived campaigns in system, the previous donors, or new donors can navigate to it and can donate to it.

Fixed ·Reported By 6 ·Updated 2 days ago

Installment Amount on the Payroll & Giving reports is not displaying the correct pledge per pay period amount for Canceled and Completed subscriptions

SFDO Philanthropy Cloud

On the Payroll and Giving reports, the Installment Field is currently showing the value from the Amount Donor field instead of showing the correct original donor pledge amount per pay period for subscriptions that are cancelled or completed.

Fixed ·Reported By 3 ·Updated 2 days ago

Expired credit card notifications being sent despite no active cc subscriptions

SFDO Philanthropy Cloud

In the Partner Environment, when the user has an expired test credit card they will receive expired credit card notification emails even if they do not have any active credit card subscriptions.

Fixed ·Reported By 1 ·Updated 2 days ago

The Address API that is used to verify the "Home Address" field when entering a new saved card on the "Add Card" modal is not able to find new builds.

SFDO Philanthropy Cloud

Sometimes the address API that is used to validate the 'Home Address' that is added while adding a new card in Profile Payment Methods management, is not able to find a match for an address when the address is a new build. It suggests an incorrect address instead.

Fixed ·Reported By 1 ·Updated 2 days ago

Location filter not working correctly for Nonprofit/Volunteer Opportunity Search

SFDO Philanthropy Cloud

If you enter a nonprofit's exact name in the global search (no other search criteria), the nonprofit appears as the first result, but if you add city/state into the search criteria (not the exact address), the returned results will not take the nonprofit name into consideration. It will only show you...

In Review ·Reported By 1 ·Updated 5 days ago

Future bonus payroll pledges are not cancelled when a user is deactivated

SFDO Philanthropy Cloud

All donations with a future start date should be cancelled when a user is deactivated. Bonus payroll donations with a future start date are not being cancelled when a user is deactivated.

In Review ·Reported By 3 ·Updated 10 days ago

Deactivated users are removed from past volunteer opportunities

SFDO Philanthropy Cloud

When a user is deactivated, their participation in past volunteer opportunities is cancelled. They are removed from the list of volunteers for the Opportunity and the organizer is sent a cancellation notification email. The sign_up_participation field on the Volunteer participation report will be changed...

In Review ·Reported By 4 ·Updated 23 days ago

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