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Known Issues · SFDO Philanthropy Cloud

SFDO Philanthropy Cloud: The campaign total does not match Giving Report export total for several organizations

SFDO Philanthropy Cloud

The system should not be sending CAD donations in a CAD workplace through USD conversions. It should only be doing conversions when necessary (e.g. donations are mixed currency in the workplace, or are in a different currency than the viewer of the report).

In Review ·Reported By 5 ·Updated 8 days ago

SFDO Philanthropy Cloud: Batch Pledge Entry recurring payroll donations not reflected on Homepage totals

SFDO Philanthropy Cloud

When you enter recurring payroll donations using the Batch Pledge Entry, the total will not be added to the Employee total gifts shown on the homepage of your workplace. The total will also not be added to the My Giving Total on the donors homepage.

No Fix ·Reported By 2 ·Updated 8 days ago

SFDO Philanthropy Cloud: Unable to save a Giving Campaign when Volunteering is disabled on the settings page

SFDO Philanthropy Cloud

Unable to save a Giving Campaign when Volunteering is disabled on the settings page

No Fix ·Reported By 1 ·Updated 16 days ago

Deactivated users are removed from past volunteer opportunities

SFDO Philanthropy Cloud

When a user is deactivated, their participation in past volunteer opportunities is cancelled. They are removed from the list of volunteers for the Opportunity and the organizer is sent a cancellation notification email. The sign_up_participation field on the Volunteer participation report will be changed...

In Review ·Reported By 5 ·Updated 29 days ago

Registration cancellation emails for deactivated user being sent daily to organizer

SFDO Philanthropy Cloud

When a user is deactivated they are currently being removed from past volunteer opportunities due to this bug, W-8857462, and the Organizer of the event is receiving dail and sometimes twice daily cancellation notices for the user due to an issue in the logic.

In Review ·Reported By 3 ·Updated 29 days ago

Future bonus payroll pledges are not cancelled when a user is deactivated

SFDO Philanthropy Cloud

All donations with a future start date should be cancelled when a user is deactivated. Bonus payroll donations with a future start date are not being cancelled when a user is deactivated.

In Review ·Reported By 3 ·Updated 2022-08-23

Deactivated OAs receive expired credit card notifications in the partner environment.

SFDO Philanthropy Cloud

A deactivated OA for a processor workplace will receive expired credit card notification emails for workplaces they managed before deactivation. We have seen this in the partner environment.

No Fix ·Reported By 1 ·Updated 2022-08-12

Error: We are experiencing technical issues with our payment provider. Please try saving again. when trying to add a new credit card.

SFDO Philanthropy Cloud

The error: We are experiencing technical issues with our payment provider. Please try saving again. shows on the screen when trying to add a new credit card in the Profile Payment Methods management section of a user's workplace. The user is not allowed to add that credit card.

In Review ·Reported By 2 ·Updated 2022-08-09

The Address API that is used to verify the "Home Address" field when entering a new saved card on the "Add Card" modal is not able to find new builds.

SFDO Philanthropy Cloud

Sometimes the address API that is used to validate the 'Home Address' that is added while adding a new card in Profile Payment Methods management, is not able to find a match for an address when the address is a new build. It suggests an incorrect address instead.

Fixed ·Reported By 1 ·Updated 2022-08-09

Workplace homepage all time giving and individual giving total double counting annual fixed subscription amount

SFDO Philanthropy Cloud

For Philanthropy Cloud workplaces where subscription setting is Annual Fixed, All Time Giving for workplace and Individual Giving total is counting the subscription's upcoming annualized value in advance of an employee commitment for the new year.

In Review ·Reported By 1 ·Updated 2022-08-08

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