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Known Issues · SFDO Philanthropy Cloud

French special characters not translated correctly, and text cut off in French translation on receipt & confirmation.

SFDO Philanthropy Cloud

In workplaces with French (Canada) set as the preferred language, there are a few places where the special characters are not being translated correctly, or the text is being cut off on receipts & confirmation letters. 1) Receipt - error with special characters - current: "Remplace un reçu annulé"...

In Review ·Reported By 2 ·Updated 20 days ago

French Translation issue on Tax Receipts and Donation Confirmation Letters

SFDO Philanthropy Cloud

The following payment methods in French language workplaces have not been translated in confirmation emails, CASH, CHECK, STOCK, PAYROLL. The other translation issues on tax reciepts and confirmation emails are: “Cet e-mail” should be “Ce courriel” e-mails” should be “courriels” $ is missing where...

In Review ·Reported By 1 ·Updated 2022-11-17

Inconsistency in total raised amount displayed on campaign page

SFDO Philanthropy Cloud

The total raised towards campaigns from one time gifts and recurring gifts do not match the amount shown on as total raised amount on Philanthropy Cloud's Campaign pages.

No Fix ·Reported By 2 ·Updated 2022-11-02

Future bonus payroll pledges are not cancelled when a user is deactivated

SFDO Philanthropy Cloud

All donations with a future start date should be cancelled when a user is deactivated. Bonus payroll donations with a future start date are not being cancelled when a user is deactivated.

In Review ·Reported By 3 ·Updated 2022-10-17

Volunteer Activity graph groups ad hoc hours under Beneficiary = "None" even when there is a beneficiary

SFDO Philanthropy Cloud

When volunteer hours are logged as ad hoc hours with a beneficiary listed, they are showing under the group 'none' in the Volunteer Activity graph when the grouping is set to 'beneficiary'.

In Review ·Reported By 2 ·Updated 2022-10-10

SFDO Philanthropy Cloud: The campaign total does not match Giving Report export total for several organizations

SFDO Philanthropy Cloud

The system should not be sending CAD donations in a CAD workplace through USD conversions. It should only be doing conversions when necessary (e.g. donations are mixed currency in the workplace, or are in a different currency than the viewer of the report).

In Review ·Reported By 5 ·Updated 2022-09-20

SFDO Philanthropy Cloud: Batch Pledge Entry recurring payroll donations not reflected on Homepage totals

SFDO Philanthropy Cloud

When you enter recurring payroll donations using the Batch Pledge Entry, the total will not be added to the Employee total gifts shown on the homepage of your workplace. The total will also not be added to the My Giving Total on the donors homepage.

No Fix ·Reported By 2 ·Updated 2022-09-20

SFDO Philanthropy Cloud: Unable to save a Giving Campaign when Volunteering is disabled on the settings page

SFDO Philanthropy Cloud

Unable to save a Giving Campaign when Volunteering is disabled on the settings page

No Fix ·Reported By 1 ·Updated 2022-09-12

Deactivated users are removed from past volunteer opportunities

SFDO Philanthropy Cloud

When a user is deactivated, their participation in past volunteer opportunities is cancelled. They are removed from the list of volunteers for the Opportunity and the organizer is sent a cancellation notification email. The sign_up_participation field on the Volunteer participation report will be changed...

In Review ·Reported By 5 ·Updated 2022-08-30

Registration cancellation emails for deactivated user being sent daily to organizer

SFDO Philanthropy Cloud

When a user is deactivated they are currently being removed from past volunteer opportunities due to this bug, W-8857462, and the Organizer of the event is receiving dail and sometimes twice daily cancellation notices for the user due to an issue in the logic.

In Review ·Reported By 3 ·Updated 2022-08-30

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