Known Issues · SFDO Philanthropy Cloud
The error: "We are experiencing technical issues with our payment provider. Please try saving again." shows on the screen when trying to add a new credit card in the Profile Payment Methods management section of a user's workplace. The user is not allowed to add that credit card.
In Review ·Reported By 2 ·Updated 2 days ago
In workplaces with French (Canada) set as the preferred language, there are a few places where the special characters are not being translated correctly, or the text is being cut off on receipts & confirmation letters. 1) Receipt - error with special characters - current: "Remplace un reÃ§u annulÃ©"...
In Review ·Reported By 0 ·Updated 2 days ago
In workplaces with French (Canada) set as the preferred language, there are a few places where the French translations are either still showing in English, the special characters are not being translated correctly, or the text is being cut off. 1) Donation Form: "annual salary" 2) Content Management...
In Review ·Reported By 1 ·Updated 3 days ago
When the donor's number of annual pay periods is 25 or 26 and they make a payroll subscription, the number of installments created in SPC for a one-year span will be higher than their number of annual pay periods.
In Review ·Reported By 1 ·Updated 6 days ago
Certain HandsOnConnect volunteer opportunity records fail to fully sync to Philanthropy Cloud. They remain in a "RECEIVED" state and do not get fully ingested as volunteer opportunities in SPC.
In Review ·Reported By 2 ·Updated 14 days ago
When you try to log volunteer hours in an org with preferred language set to French (Canada), "Please select a valid date" is showing in English on the log time pop up.
In Review ·Reported By 1 ·Updated 22 days ago
In Profile > Manage Payment Methods, if you click to "Remove Card" for a credit card that is being used as the payment method for recurring donations you get a message that the card cannot be deleted and you have the option to replace the card with a new one. If you choose to replace the card with a...
In Review ·Reported By 2 ·Updated 2021-06-29
The users receive this error message when trying to view the Donation Management page in Production "This feature may still be under development. Please refresh your page and try again." "Unauthorized access: [Error Id: ..."
In Review ·Reported By 4 ·Updated 2021-06-25
There are payroll recurring donations that were stuck in New status past their start dates and no installments were generated for them. The cause of this is due to multiple content items having the same EIN, one is a npo page and the other fiscally sponsored entity. When the donation is made the campaign...
In Review ·Reported By 1 ·Updated 2021-06-18
A deactivated OA for a processor workplace will receive expired credit card notification emails for workplaces they managed before deactivation. We have seen this in the partner environment.
In Review ·Reported By 1 ·Updated 2021-06-16
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