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Known Issues · SFDO Insights Platform

National Change of Address (NCOA) export email link throws an error - SFDO Insights Platform

SFDO Insights Platform

You may run into an issue where the download email link results in an error when you run the National Change of Address (NCOA) job on more than 30K records.

In Review ·Reported By 1 ·Updated 4 days ago

National Change of Address (NCOA) export file has a 'Null' value in 'Current Address Id' field - SFDO Insights Platform

SFDO Insights Platform

You may run into an issue when you run the National Change of Address (NCOA) job where the results file you download may show a NULL value in the 'Current Address Id' field even though the Status of that row is set to 'New Address Found' and a new Address record is created.

In Review ·Reported By 3 ·Updated 5 days ago

Data issues on NCOA export file

SFDO Insights Platform

The audit download file does not handle all formats in the prior address correctly (i.e. addresses that have some new line characters, extra "," fields.) This results in a CSV file export that when opened with Google Sheets, Numbers, etc will have mismatched data and columns for certain rows.

In Review ·Reported By 1 ·Updated 5 days ago

Data Integrity - NCOA job did not create new Address records

SFDO Insights Platform

After running the NCOA job on Address records the 'All Updates' tab and the NCOA export file will show the result 'New Address Found' for addresses in the job, along with the new address in the 'current address field', however, no new Address record was created in NPSP.

In Review ·Reported By 1 ·Updated 11 days ago

Address Standardization is running for all new addresses on the org instead of running for specified campaign contacts - [Data Integrity][NCOA]

SFDO Insights Platform

When you schedule the Address Standardization job to run only for a specific campaign, you may run into an issue where the job runs for all new addresses in the org instead of the specified campaign record.

In Review ·Reported By 1 ·Updated 2022-04-05

Audit for NCOA job with large record set can result in missing Post Address Id hyperlink

SFDO Insights Platform

Running the NCOA job on a large record set can result in the 'current address' records listed in the 'All Updates' tab to be missing the hyperlink to the Address record.

In Review ·Reported By 1 ·Updated 2022-04-01

Data Integrity - Error tab does not show errors for NCOA job

SFDO Insights Platform

If errors occur during the NCOA job they do not show in the Errors tab when viewing the job.

In Review ·Reported By 1 ·Updated 2022-04-01

Addresses Reviewed shows incorrect count

SFDO Insights Platform

When looking at the "Overview" tab on an Address Standardization job the "Addresses Reviewed" section might show the number of reviewed is less than the number of total address records in the organization.

In Review ·Reported By 0 ·Updated 2021-08-30

"Address Standardization" job is not completing, but not throwing any errors

SFDO Insights Platform

When scheduling and running an "Address Standardization" job, the job does not complete but also does not throw any errors.

In Review ·Reported By 3 ·Updated 2021-08-06

NCOA jobs not completing, but not throwing any errors

SFDO Insights Platform

When scheduling and running an National Change of Address (NCOA) job, the job does not complete but also does not throw any errors. The cause of this issue is because of an issue with the Melissa Data licence key.

In Review ·Reported By 1 ·Updated 2021-07-15

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