Salesforce Known Issues
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Known Issues · SFDO Elevate

Delay in the sync of certain Elevate Donations to Salesforce

SFDO Elevate

Elevate Recurring and One-time Donations that have Google Analytics codes (utm_source, etc), or custom fields are taking longer to sync to the CRM. It can take up to 24 hours for these records to sync to Salesforce. Recurring and One-time donations that do not have any product metadata are syncing...

In Review ·Reported By 7 ·Updated 5 days ago

SFDO Elevate: The Elevate field bundle cannot be used in Sandboxes that have Enhanced Domains enabled

SFDO Elevate , SFDO Nonprofit Success Pack

When a customer tries to use the Elevate field bundle in Gift Entry or in the Recurring Donations form within an organization that has Enhanced Domains enabled they will experience an endless spinner in the UI. If they inspect the browser console there will see an error similar to this one as found...

In Review ·Reported By 9 ·Updated 6 days ago

SFDO Elevate: Giving pages have a limit of 50 designations that can be added

SFDO Elevate

Currently there is a limit of 50 designations that can be added to a Giving Page in Elevate. This work item will raise the limit to 500.

In Review ·Reported By 2 ·Updated 13 days ago

Gift Entry/Recurring Donations - Elevate Component Displays Loading Icon Perpetually

SFDO Elevate , SFDO Nonprofit Success Pack

When "Use Lightning Web Security for Lightning Web Components" is enabled in Setup > Session Settings, the Elevate component that can be added to Recurring Donations and Gift Entry will display a loading icon that will continue perpetually and will never load.

In Review ·Reported By 0 ·Updated 2022-12-13

Donations from a Giving Page that contains no address information will set Home Country on NPSP Data Imports to "US"

SFDO Elevate

Any donation from a Giving Page without address details will result in the corresponding NPSP Data Import record having a value of "US" in the Home Country field (npsp__Home_Country__c) on NPSP Data Imports. As a result, when the record is processed in Salesforce a new address record will be created...

In Review ·Reported By 3 ·Updated 2022-12-05

SFDO Elevate: Organization name not sent to iATS for ACH donation, transaction fails

SFDO Elevate

When you create an Elevate ACH Recurring or one-time donation for an Organization Account in Salesforce, the payment record will be created in Elevate but the Organization name won't be sent to iATS, and the payment will fail in iATS. This bug will populate the 'accountCustomerName' field with 'bussinessName'...

In Review ·Reported By 1 ·Updated 2022-11-22

SFDO Elevate: show iATS Account Updater information in Elevate

SFDO Elevate , SFDO Nonprofit Success Pack

When iATS automatically updates card information via their Account Updater functionality, https://content.iatspayments.com/account-updater-overview, the updated card info will show in Elevate. In turn Elevate will publish this data to the event bus so that it also updates in Salesforce.

In Review ·Reported By 1 ·Updated 2022-11-09

SFDO Elevate: Refunds for Opportunities with non-default GAU Allocations that don't have a % throw error

SFDO Elevate

You may run into the following error when you refund a donation in Elevate if the Opportunity in Salesforce has an Allocation for a non-default General Accounting Unit and there is no % listed on the Allocation (there is only an Allocation Amount). "ccsi_npsp.ErrorHandlerFacade.ErrorHandlerCustomException System.DmlException:...

In Review ·Reported By 1 ·Updated 2022-10-31

SFDO Elevate: Giving page Screen Reader Navigation Fix

SFDO Elevate

Currently when you navigate to the second page of a Giving Page using a screen reader, the cursor skips the donation information iframe and will skip to address information or completely skip the form. This ticket will fix the navigation so that screen readers correctly jump to the 'First Name' field,...

In Review ·Reported By 0 ·Updated 2022-10-31

Payment records created using Worldpay VAP gateway have the 'Card Network' field blank: SFDO Elevate

SFDO Elevate

For credit card transactions using Worldpay VAP gateway, the card type aka brand (Visa, AMEX, Mastercard etc) is not being retained as a part of the PaymentMethod.

Fixed ·Reported By 2 ·Updated 2022-10-10

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