Salesforce Known Issues
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Known Issues · SFDO Elevate

Recurring donation from NPSP creating duplicate contact Salesforce

SFDO Elevate

Recurring Donation created from NPSP for contact without an email creates duplicate contact when the opp/payment is created

In Review ·Reported By 0 ·Updated 6 days ago

Elevate is storing trailing spaces after user submits giving page

SFDO Elevate

If user submits giving page with a trailing space after first or last name, this information is stored which is preventing the donation to be tied correctly in Salesforce because the First/Last Names coming from Elevate have trailing spaces

In Review ·Reported By 0 ·Updated 6 days ago

SFDO Elevate: Retesting or Disconnecting from CRM does not function from within onboarding flow

SFDO Elevate

If one attempts to correct their CRM connection by following the onboarding flow from the email link, they will be unable to Disconnect or Retest the CRM connection.

In Review ·Reported By 0 ·Updated 18 days ago

email receipt settings will not save within Salesforce.org Elevate

SFDO Elevate

Gift receipts from the Elevate Admin Console aren't updating correctly after updating address in receipt information

In Review ·Reported By 1 ·Updated 25 days ago

SFDO Elevate: Error message on password reset if multiple browser sessions

SFDO Elevate

If a user has successfully logged into Elevate and attempts to reset their password within the same session, they will receive the error: "INSUFFICIENT_ACCESS: Cannot set password for self".

Fixed ·Reported By 0 ·Updated 2021-01-22

SFDO Elevate: Incomplete Payment record created if Data Import record not originally processed correctly

SFDO Elevate

When an Elevate payment is charged correctly but there is an error on the Data Import record (such as an issue with a validation rule or incorrect Account format), and then that record is later corrected and the records created as expected, the Elevate information does not populate correctly. This can...

Fixed ·Reported By 0 ·Updated 2021-01-22

SFDO Elevate: If GAU ID is attached to Giving Page, Refunded record will not process correctly in CRM

SFDO Elevate

If a Giving page has a GAU ID record, and a transaction is later refunded, the NPSP Batch Data Import record will show as failed (refund will still process correctly to card).

Fixed in version Transport Layer 1.17 ·Reported By 0 ·Updated 2020-12-16

SFDO Elevate: Refunds for Donor Cover donations results in Negative Opportunity Amount instead of $0

SFDO Elevate

If a donation with a donor cover (additional amount donated to cover organization expense in processing gift) is refunded, Salesforce reflects a negative amount rather than $0 (original donation minus refund).

Fixed in version Transport Layer 1.17 ·Reported By 0 ·Updated 2020-12-16

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