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Known Issues · SFDO Elevate

Custom Fields Refresh Object Group button not updating new fields

SFDO Elevate

On the Giving Page administrative interface when managing custom fields the “Refresh Object Groups & Fields” button is not returning changes made in NPSP Advanced Mapping unless a change has been made to the configuration of the Giving Page.

In Review ·Reported By 0 ·Updated 10 days ago

Deregistration message not sent from elevate to CRM

SFDO Elevate

When a CRM is connected to Elevate and then is disconnected there is a disconnection failure that will cause donation updates made in the CRM to continue to be sent to Elevate when made from inside the original CRM instance of NPSP. This would allow test donations that are made in a sandbox environment...

In Review ·Reported By 0 ·Updated 10 days ago

recurring donation status marked as closed after payment fails in elevate

SFDO Elevate

After payments fail in Elevate, the status on the recurring donation in salesforce is marked as closed. By design, the recurring donation should remain ACTIVE even when the payment fails on the Elevate side.

In Review ·Reported By 1 ·Updated 2021-03-15

Recurring donation from NPSP creating duplicate contact Salesforce

SFDO Elevate

Recurring Donation created from NPSP for contact without an email creates duplicate contact when the opp/payment is created

In Review ·Reported By 0 ·Updated 2021-03-01

Elevate is storing trailing spaces after user submits giving page

SFDO Elevate

If user submits giving page with a trailing space after first or last name, this information is stored which is preventing the donation to be tied correctly in Salesforce because the First/Last Names coming from Elevate have trailing spaces

In Review ·Reported By 0 ·Updated 2021-03-01

SFDO Elevate: Retesting or Disconnecting from CRM does not function from within onboarding flow

SFDO Elevate

If one attempts to correct their CRM connection by following the onboarding flow from the email link, they will be unable to Disconnect or Retest the CRM connection.

In Review ·Reported By 0 ·Updated 2021-02-17

email receipt settings will not save within Salesforce.org Elevate

SFDO Elevate

Gift receipts from the Elevate Admin Console aren't updating correctly after updating address in receipt information

In Review ·Reported By 1 ·Updated 2021-02-10

SFDO Elevate: Error message on password reset if multiple browser sessions

SFDO Elevate

If a user has successfully logged into Elevate and attempts to reset their password within the same session, they will receive the error: "INSUFFICIENT_ACCESS: Cannot set password for self".

Fixed ·Reported By 0 ·Updated 2021-01-22

SFDO Elevate: Incomplete Payment record created if Data Import record not originally processed correctly

SFDO Elevate

When an Elevate payment is charged correctly but there is an error on the Data Import record (such as an issue with a validation rule or incorrect Account format), and then that record is later corrected and the records created as expected, the Elevate information does not populate correctly. This can...

Fixed ·Reported By 0 ·Updated 2021-01-22

SFDO Elevate: If GAU ID is attached to Giving Page, Refunded record will not process correctly in CRM

SFDO Elevate

If a Giving page has a GAU ID record, and a transaction is later refunded, the NPSP Batch Data Import record will show as failed (refund will still process correctly to card).

Fixed in version Transport Layer 1.17 ·Reported By 0 ·Updated 2020-12-16

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