Salesforce Known Issues
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Known Issues · SFDO Elevate

Elevate email receipts not displaying 'Email From Name'

SFDO Elevate

Currently, all email receipts have the From name "Salesforce Elevate" and should be using the 'Email From Name' set in the email templates.

In Review ·Reported By 3 ·Updated 3 days ago

Elevate timeout error when processing using gift entry

SFDO Elevate

Error: "There was an error processing the payment. Please review the error and try again. Alternatively, select "Don't enter payment information." to enter a donation without processing a payment. Elevate errors: The request timed out. Please try again or contact your salesforce administrator." There...

In Review ·Reported By 2 ·Updated 18 days ago

Recurring Donations: Error when attempting to update the campaign on a recurring donation

SFDO Elevate , SFDO Nonprofit Success Pack

- We are aware of and are currently working on an issue that is preventing some campaigns from being edited from a Recurring Donation. - This isn't a global issue - Error message: Unknown Error, Attempt to de-reference a null object - please follow this known issue to receive updates on the...

In Review ·Reported By 1 ·Updated 18 days ago

SFDO Elevate: Unable to delete a record in elevate after deleting the original transaction

SFDO Elevate

In SFDO Elevate, when a transaction is refunded, there will be an entry for the refund and another for the original transaction. If a user deletes the refund, then both the refund and the transaction are deleted. However, if the user only deletes the original transaction, we see a residual “refund”...

In Review ·Reported By 1 ·Updated 2022-04-20

SFDO NPSP - Gift Entry - Elevate - New Payments made on pledged Opportunity via Gift Entry do not populate Amount or Paid status from Elevate

SFDO Elevate , SFDO Nonprofit Success Pack

A pledged (not closed) Opportunity opened in Gift Entry, i.e. where the "This donor has pending donations. Review Donations" and you choose "Add New Payment" and also enter Elevate Payment information, the transaction will be created in Elevate, and a new Payment record will be created and related to...

In Review ·Reported By 2 ·Updated 2022-03-30

Export files should show amounts using decimals and not base amounts

SFDO Elevate

- Amounts in the export file are displayed as base amounts ($51.50) is shown as 5150) Expected Behavior - Amounts should have the decimal in the amount 51.50

In Review ·Reported By 0 ·Updated 2022-02-22

SFDO Elevate: NPSP Gift Entry Elevate Field Bundle Shows Perpetual Spinner in Sandboxes Whose Name Starts With a C

SFDO Elevate

If a customer includes the Elevate field bundle in a Gift Entry Template and then attempts to enter data in a batch which would use that bundle (i.e. choosing Credit Card as the Payment Method), the Elevate widget will show a perpetual spinner if the sandbox's name starts with the letter "c". This...

In Review ·Reported By 2 ·Updated 2022-01-26

error in browser console misleading

SFDO Elevate

Reports of an error in browser console while accessing Elevate/Giving Pages. This isn't preventing any payments from processing and isn't causing any features to operate incorrectly. This error message is only present in the console and it isn't displayed in the UI. It can be safely ignored.

Fixed ·Reported By 1 ·Updated 2021-12-02

giving page donation issues in IE 11 browser

SFDO Elevate

When using IE 11 and giving pages, the page freezes doesn't not proceed to next step.

Fixed ·Reported By 1 ·Updated 2021-12-02

Giving Page not passing through URL parameters

SFDO Elevate

The giving page needs to support all of the url parameters that the giving page supports

Fixed ·Reported By 1 ·Updated 2021-12-02

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