Salesforce Known Issues
Trailblazer Community

Known Issues · SFDO Elevate

credit card transactions stuck in pending status after import

SFDO Elevate

Transactions aren't processed and are stuck in pending status after import

In Review ·Reported By 1 ·Updated Yesterday

Giving Page not passing through URL parameters

SFDO Elevate

The giving page needs to support all of the url parameters that the giving page supports

In Review ·Reported By 1 ·Updated Yesterday

Saving a giving page causes the Client Google Analytic ID to clear

SFDO Elevate

Issue that when a new giving page is created or an existing giving page is edited it loses the client's Google Analytics UA ID.

In Review ·Reported By 0 ·Updated Yesterday

giving page donation issues in IE 11 browser

SFDO Elevate

When using IE 11 and giving pages, the page freezes doesn't not proceed to next step.

In Review ·Reported By 1 ·Updated 2 days ago

error in browser console misleading

SFDO Elevate

Reports of an error in browser console while accessing Elevate/Giving Pages. This isn't preventing any payments from processing and isn't causing any features to operate incorrectly. This error message is only present in the console and it isn't displayed in the UI. It can be safely ignored.

In Review ·Reported By 1 ·Updated 3 days ago

Emails sent from Elevate are appearing as spam when received

SFDO Elevate

- Emails should not appear as spam. There is currently work being done to update the sending headers and prevent this from happening in the future. - This isn't affecting all clients. It is dependent on the recipient's email server.

In Review ·Reported By 1 ·Updated 10 days ago

Elevate Payments stuck in a "Pending" state

SFDO Elevate

Inside the Payments Management section of the Elevate console some Payments are stuck in a "Pending" state. If a payment is stuck in this state it has failed and is not actually "Pending". Note: The fix for this issue is tentatively scheduled for 8/18/2021 in Sandbox and 8/24/2021 in production o...

Fixed ·Reported By 0 ·Updated 18 days ago

Giving page donations in IE11 aren't processing successfully

SFDO Elevate

Donations aren't processing in IE11. Other browsers aren't having any issues and this is only affecting IE11.

Fixed ·Reported By 1 ·Updated 26 days ago

Donations submitted through elevate aren't processing

SFDO Elevate

Issue discovered when a new giving page is created by copying/cloning an existing giving page. This is resulting in an error and preventing donations from processing.

Fixed ·Reported By 0 ·Updated 26 days ago

Deregistration message not sent from elevate to CRM

SFDO Elevate

When a CRM is connected to Elevate and then is disconnected there is a disconnection failure that will cause donation updates made in the CRM to continue to be sent to Elevate when made from inside the original CRM instance of NPSP. This would allow test donations that are made in a sandbox environment...

Fixed ·Reported By 0 ·Updated 26 days ago

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