Salesforce Known Issues
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Known Issues · SFDO Elevate

Giving page donations in IE11 aren't processing successfully

SFDO Elevate

Donations aren't processing in IE11. Other browsers aren't having any issues and this is only affecting IE11.

In Review ·Reported By 1 ·Updated 2 days ago

Custom Fields Refresh Object Group button not updating new fields

SFDO Elevate

On the Giving Page administrative interface when managing custom fields the “Refresh Object Groups & Fields” button is not returning changes made in NPSP Advanced Mapping unless a change has been made to the configuration of the Giving Page.

In Review ·Reported By 1 ·Updated 17 days ago

SFDO Elevate: credit card fields don't render after submitting batch gift

SFDO Elevate

If 'Credit Card' is set as the default payment method value for a template, this causes the Elevate credit card input fields to not render after submitting a credit-card-paid gift. This also occurs if a validation rule is in place.

In Review ·Reported By 0 ·Updated 2021-06-28

SFDO Elevate: Invalid field values escape error handling in gift entry form

SFDO Elevate

When using the Gift Entry app, when entering information into the Elevate widget, if a user fills out the Gift Entry form with valid values, but enters an invalid value into one of the Elevate widget form fields, then attempts to save/authorize the gift, a timeout error occurs in the form instead of...

In Review ·Reported By 0 ·Updated 2021-06-28

A user should be allowed to submit a empty Custom Field during giving page donation.

SFDO Elevate

Currently if a giving page is configured with a custom field, and a user submits a giving page without filling out the custom field, and goes to view the transaction details. The user will receive an error message.

In Review ·Reported By 3 ·Updated 2021-06-22

recurring donation status marked as closed after payment fails in elevate

SFDO Elevate

After payments fail in Elevate, the status on the recurring donation in salesforce is marked as closed. By design, the recurring donation should remain ACTIVE even when the payment fails on the Elevate side.

In Review ·Reported By 1 ·Updated 2021-06-09

Deregistration message not sent from elevate to CRM

SFDO Elevate

When a CRM is connected to Elevate and then is disconnected there is a disconnection failure that will cause donation updates made in the CRM to continue to be sent to Elevate when made from inside the original CRM instance of NPSP. This would allow test donations that are made in a sandbox environment...

In Review ·Reported By 0 ·Updated 2021-06-09

Recurring donation from NPSP creating duplicate contact Salesforce

SFDO Elevate

Recurring Donation created from NPSP for contact without an email creates duplicate contact when the opp/payment is created

In Review ·Reported By 0 ·Updated 2021-03-01

Elevate is storing trailing spaces after user submits giving page

SFDO Elevate

If user submits giving page with a trailing space after first or last name, this information is stored which is preventing the donation to be tied correctly in Salesforce because the First/Last Names coming from Elevate have trailing spaces

In Review ·Reported By 0 ·Updated 2021-03-01

SFDO Elevate: Retesting or Disconnecting from CRM does not function from within onboarding flow

SFDO Elevate

If one attempts to correct their CRM connection by following the onboarding flow from the email link, they will be unable to Disconnect or Retest the CRM connection.

In Review ·Reported By 0 ·Updated 2021-02-17

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