Salesforce Known Issues
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Known Issues · Process Builder

Process Builders and Flows are no longer subscribed to Platform Events on creation and refresh of Sandbox

Flow , Process Builder

On creation/refresh of a Sandbox Process Builder and flows stop working even though active within the org. This is due to an issue on replication when copying over from the Production org.

In Review ·Reported By 66 ·Updated Yesterday

Approval Merge fields (ie {!Approval_Requesting_User.Name}) values are incorrect in approval email

Activities , Platform , Email Clients , Flow , Process Builder

Approval merge field values are showing incorrect information in approval emails. When record is initially submitted for approval, in the email we are getting submitter name for both: {!ApprovalRequest.Process_Approver} (wrong value)* {!Approval_Requesting_User.Name} (right value) And when...

In Review ·Reported By 27 ·Updated 2 days ago

Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow.

Service , Metadata , Service Cloud Console , Flow , Process Builder , LiveMessage , Omni-Channel

Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow using the 'MessagingNotification' action

In Review ·Reported By 20 ·Updated 2 days ago

Process' Post to Chatter Action that posts a hyperlink ends up displaying "_HL_ENCODED_" in the record's feed instead of the proper URL/link

Chatter , Process Builder

In a Process, "Post to Chatter" actions posting a reference to a Formula (Text) Field with a Hyperlink() function ends up with a post displaying "_HL_ENCODED_" instead of the actual URL.

In Review ·Reported By 73 ·Updated 4 days ago

Invocable process fails when the invoked process uses the field in entry criteria Case.OwnerId:Queue:DeveloperName

Process Builder

Invocable process fails when the invoked process uses the field in entry criteria Case.OwnerId:Queue:DeveloperName

In Review ·Reported By 2 ·Updated Yesterday

Error when adding Apex class action to a process builder

Apex , Process Builder

When attempting to add an Apex action to a Process Builder, users may receive an error like: Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details. Error ID: 1644647629-5767 (...

In Review ·Reported By 25 ·Updated 8 days ago

Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder/Flow in Lightning.

Process Builder

Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder in Lightning.

In Review ·Reported By 147 ·Updated 9 days ago

Process Builder Field Update Referencing Formula Email Field Is Encoded

Workflow , Process Builder , Spring 20

Consider a process builder with a field update. If the value of the field update references a formula field that is directly referencing an email field (for example, TEXT(email_field__c) or similar), then the value that process builder outputs will not be properly decoded.

Fixed - Spring '20 Patch 7.0 ·Reported By 62 ·Updated 11 days ago

BR() function does not work in process builder

Process Builder

When we use BR() function in process builder to update the long text area field of records, the field is updated with HTML tag <BR> instead of line break.

Fixed - Spring '21 ·Reported By 19 ·Updated 11 days ago

Blank value would be passed as Null from process builder to flow

Process Builder , Spring 20

When a blank value is passed from process builder to flow input parameter, a value of null is converted to null in the flow.

Fixed - Spring '20 Patch 13.6 ·Reported By 15 ·Updated 11 days ago

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