Known Issues · Portal
After Winter'22, portal user is not receiving “We can’t reset your Salesforce password” email when resetting the password outside of Login Hour set on the profile.
In Review ·Reported By 0 ·Updated 2 days ago
Portal , Sharing , Sites , Communities , Field Service
When Service Resource and Service Appointment are set to the Organization-Wide Default values of Public Read/Write, and a Sharing Set exists to share the Service Resource, a NoDataFoundException can occur for External Users. This exception occurs when External users access the records in their Portal...
In Review ·Reported By 1 ·Updated 4 days ago
”Data Not Available” error is displayed when Activate or Deactivate Share Group Settings In Customer Portal. The functionality of the sharing data between high Volume portal users and salesforce users continues to work but there is an error message thrown.
In Review ·Reported By 1 ·Updated 10 days ago
Attempting to login to Help & Training via in org links doesn't log you into Help & Training
When attempting to navigate to the Help & Training portal through your org, you will be redirected to the help portal, but you won't be automatically logged in as expected.
Fixed - Spring '21 ·Reported By 14 ·Updated 11 days ago
Portal , Sites , Communities
The auto-activation date for the critical update in Setup > Critical Updates is incorrectly shown as February 7, 2020 in Winter '20 orgs. The correct date is shown in Spring '20 orgs. The critical update has been postponed until Summer '20 but the date in the UI hasn't been updated for Winter '20 orgs....
Fixed - Spring '20 Patch 7.0 ·Reported By 7 ·Updated 11 days ago
When clicking the '?' icon to access Help & Training a "Sorry to interrupt" message pops up
Some users may find that when they click the '?' icon in their org to access Help & Training that a pop up box shows: "Sorry to interrupt This page has an error. You might just need to refresh it. First, would you give us some details?" We've found that the error ID 102437668 is associated with...
Fixed - Summer '20 Patch 4.0 ·Reported By 3 ·Updated 11 days ago
SUCSP/UPRM (Log in as Portal User) cookies are not cleared on internal org login
The Log in as Portal user button/action results in Insufficient Privileges when the internal user does not log out as a Portal user after previously logging in as the Portal User.
No Fix ·Reported By 1 ·Updated 11 days ago
System-generated User Roles for Community licensed users may some times not have a Parent Role. This will result in an error when contacts are attempted to be enabled as Customer Users, with the error ID -32121031
In Review ·Reported By 2 ·Updated 30 days ago
Scratch orgs have Portals enabled by default
Portal , Platform Encryption , Salesforce DX
Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.
In Review ·Reported By 18 ·Updated 2021-09-16
Portal , Disability and Product Accessibility
When creating a case on the Help & Training portal, the Product and Topic dropdowns are not keyboard accessible for screen reader users.
In Review ·Reported By 2 ·Updated 2021-09-14
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