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Known Issues · Platform Encryption

Some customers on Data Center hosting na92 and na99 intermittently experience Internal Server error during encryption/decryption on the fly.

Platform Encryption

Some customers on Data Center hosting na92 and na99 intermittently experience Internal Server error during encryption/decryption on the fly.

Fixed - Summer '20 Patch 20.9 ·Reported By 7 ·Updated Today

Winter 21- Not able to Access "Bring Your Own Key" option under Key Management-Error ID: 436468603-171326 (2033205193)

Platform Encryption

Not able to Access "Bring Your Own Key" option under Key Management-Error ID: 436468603-171326 (2033205193)

Scheduled - Winter '21 Patch 7.0 ·Reported By 7 ·Updated 2 days ago

Change Event entity shows in Statistics page when Person Account is enabled

Platform Encryption

When Person Account is enabled and Contact has an encrypted field, "Account Change Event" entity shows in Statistics page.

In Review ·Reported By 1 ·Updated 2 days ago

Rotate tenant secret of BYOK via REST API fails with INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY

API , Platform Encryption

When rotating BYOK via REST API, it fails with INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY. The User already has "Manage Encryption Keys" permission. This doesn't happen when uploading the same Key information via UI as the same user.

Scheduled - Spring '21 ·Reported By 3 ·Updated 3 days ago

Person Account "Name" field is not searchable when using Case-Sensitive Deterministic Encryption

Platform Encryption

When Name field on Person Account is encrypted with DE-CS (Deterministic Encryption Case Sensitive), query filtering with "Name" field doesn't return the corresponding person account record. Individually querying on FirstName & LastName works fine. This does not affect business account records.

In Review ·Reported By 1 ·Updated 3 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 71 ·Updated 9 days ago

Scratch orgs are being created with Customer Portal enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Release In Progress - Winter '21 ·Reported By 11 ·Updated 9 days ago

Rotation Interval for Deterministic Tenant Secret should be 24 hours for Production rather than 7 days

Platform Encryption

As per our documentation, the rotation interval for Data in Salesforce (Deterministic) should be 24 hours for Production, but it's actually 7 days.

Release In Progress - Winter '21 Patch 6.0 ·Reported By 2 ·Updated 11 days ago

With encryption enabled, Contact records are not returned when using the search term "ContactName AccountName"

Search , Platform Encryption

Some customers may have observed that they do not get expected results when using the search term "ContactName AccountName". Assume that we have the following 2 records. Contact - test User Account - Acme A search for Test Acme does not return results. This happens when Platform Encryption...

Fixed - Winter '21 ·Reported By 0 ·Updated 12 days ago

Multiple errors when using platform encryption in a scratch org

Platform Encryption , Salesforce DX

When encryption is enabled on chatter or custom fields in a scratch org, it is resulting in Internal Server Error.

In Review ·Reported By 2 ·Updated 26 days ago

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