Salesforce Known Issues
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Known Issues · Platform Encryption

Multiple errors when using platform encryption in a scratch org

Platform Encryption , Salesforce DX

When encryption is enabled on chatter or custom fields in a scratch org, it is resulting in Internal Server Error.

In Review ·Reported By 7 ·Updated 2 days ago

Custom Lookup filter in Report doesn't work when the parent field is encrypted with Deterministic - Case Insensitive

Platform Encryption

When running a report filter using a custom lookup field to 'Object.Field' which is encrypted by DE-CI, the filter doesn't work and no record is returned.

In Review ·Reported By 8 ·Updated 11 days ago

Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

The following error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts. "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with...

In Review ·Reported By 7 ·Updated 11 days ago

Issues encrypting, decrypting, and/or running mass encryption job for Activity (Task & Event) Description / Subject field

Platform Encryption

When attempting to mark or unmark Activity.Description / Subject for encryption it fails to commit changes, while not generating any discernible error/reason. Also, attempting to run an encryption job continues to fail for the Activity (Task & Event) object because duplicated field attributes on Activity.Description...

In Review ·Reported By 6 ·Updated 11 days ago

Encryption sync jobs fail within Summer '20

Platform Encryption , Summer 20

Attempting to run a background encryption sync job using either the self-serve encryption statistics tool or within Support results in a failure.

Fixed - Summer '20 Patch 9.0 ·Reported By 5 ·Updated 11 days ago

Data Import Wizard match by Name doesn't work when Name field is encrypted with Deterministic Case Sensitive or Insensitive

Platform Encryption , Data Import Wizard

When the standard Name field on an object is encrypted with Platform Encryption Deterministic schema, Data Import Wizard (DIW) should be able to match existing records with Name or Name+Site for Account as an example. However, despite the import showing as successful the records are not actually processed...

In Review ·Reported By 4 ·Updated 11 days ago

Non-selective query exception when attempting to query the standard Name field with case-insensitive encryption and over 200,000 records

Platform Encryption

Querying the standard Name field on an object with over 200,000 records returns the following error when encrypted using case-insensitive encryption and included within a custom index: System.QueryException: Non-selective query against large object type (more than 200000 rows). Consider an indexed...

In Review ·Reported By 4 ·Updated 11 days ago

Records not returned for filtered SOQL or when matching with Name for Data Import Wizard if standard Name field has Deterministic Encryption enabled

Apex , Custom Objects , Platform Encryption

SOQL query may return no records when applying filters on the Name field encrypted with Deterministic Encryption - Case Insensitive (DE-CI). This issue may also impact Data Import Wizard when selecting to match records with Name or related records via Name. The Data Import will show as successful...

Fixed - Summer '20 Patch 14.0 ·Reported By 3 ·Updated 11 days ago


API , Platform Encryption

When rotating BYOK via REST API, it fails with INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY. The User already has "Manage Encryption Keys" permission. This doesn't happen when uploading the same Key information via UI as the same user.

Fixed - Spring '21 ·Reported By 3 ·Updated 11 days ago

Encrypted Chatter Feed shows ciphertext when queried

Chatter , Platform Encryption

When the length of the feed post as a rich text area is longer than certain(1K), the data is stored in clob_data, but it's not handled as RTA due to lack of the magic character "\u0000" then the encrypted text leaks in API access.

Fixed - Winter '21 ·Reported By 3 ·Updated 11 days ago

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