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Known Issues · Platform Encryption

Malformed Account Name in Einstein Account Insights listview Rationale column when Account Name field encrypted

Platform Encryption , Listviews

When Sheild Platform Encryption is enabled for the Account object Name field, the Einstein Account Insights App listview Rationale column displays the Account Name as a malformed string of characters.

In Review ·Reported By 1 ·Updated 10 days ago

Encryption sync won't reach 100% on deterministic fields with unique index

Platform Encryption

The encryption on an entity may not reach 100% due to duplicate records when fields are encrypted with Deterministic schema, and uniqueness enabled. Possible reasons for ending up with these situations are: > First set of records weren't encrypted but on-going ones were encrypted so sync may not...

In Review ·Reported By 3 ·Updated 15 days ago

Chatter notification emails are not sent when User Email field is encrypted

Chatter , Platform Encryption

Chatter notification emails are not sent when User Email field is encrypted Decrypting User Email field resolves the issue. This is a supplement to the existing KI(https://trailblazer.salesforce.com/issues_view?id=a1p4V0000029kUhQAI). Experience site welcome email and password reset issue has been...

Fixed - Spring '23 ·Reported By 1 ·Updated 22 days ago

Spurious audit entries when enabling encryption on fields tied to formulas

Platform Encryption , Winter 22

Setup Audit Trail showing Encryption disabled for formula field when enabling encrypted on fields that are referred in the formula fields

In Review ·Reported By 2 ·Updated 25 days ago

Scratch orgs have Portals enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Fixed ·Reported By 20 ·Updated 28 days ago

Cipher text on Formula Field containing concatenated value of PersonMailingStreet, PersonMailingCity, PersonMailingState, PersonMailingPostalCode

Platform Encryption

A text formula field with the below formula showing up cipher text on lightning UI & when executing SOQL. It working as expected on classic UI though. PersonMailingStreet & BR() & PersonMailingCity & ", " & PersonMailingState & " " & PersonMailingPostalCode & BR() & UPPER(PersonMailingCountry)

In Review ·Reported By 2 ·Updated 30 days ago

Work Survey Question Score are missing if fields are encrypted on Survey Question Response

Platform , User Interface , Platform Encryption , Surveys

Once the Survey is submitted Survey Question Score is missing after completed survey responses if fields are encrypted on the survey question response.

In Review ·Reported By 7 ·Updated 2022-10-25

Record page displaying an error on Detail Tab when Encrypted field are referenced in custom formula field

Platform Encryption

Currently we are allowed to use encrypted fields in a custom formula field and formula will be saved without any issues. The problem we'll see when we try to open record details page containing custom formula field is, we'll end up with unexpected Exceptions / Errors. This Bug is created so we...

In Review ·Reported By 1 ·Updated 2022-10-17

Attempting to start an encryption sync for Content Body or Attachment results in a chunks exceeded error

Platform Encryption

Currently, the max amount of Files Salesforce can run an encryption sync for is 150 million records.

Release In Progress - Spring '23 ·Reported By 3 ·Updated 2022-10-03

SystemModStamp does not get updated while background job syncs custom field on standard object

Platform Encryption

SystemModStamp should be updated by syncing encryption / decryption of data. However, it does not get updated while syncing a Custom field on Standard object like Account.Text1__c.

No Fix ·Reported By 1 ·Updated 2022-10-03

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