Salesforce Known Issues
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Known Issues · Platform Encryption

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 108 ·Updated Yesterday

Person Account "Name" field is not searchable when using Case-Sensitive Deterministic Encryption

Platform Encryption

When Name field on Person Account is encrypted with DE-CS (Deterministic Encryption Case Sensitive), query filtering with "Name" field doesn't return the corresponding person account record. Individually querying on FirstName & LastName works fine. This does not affect business account records.

In Review ·Reported By 2 ·Updated 9 days ago

Unable to deploy PlatformEncryption.settings via MDAPI due to enableEventBusEncryption

Metadata , Platform Encryption

Deploying PlatformEncryption.settings via MDAPI fails with error if metadata contains <enableEventBusEncryption> with either "true" or "false"

In Review ·Reported By 9 ·Updated 10 days ago

Visualforce page takes extra time for rendering when platform encryption is enabled at Org level and no one field is encrypted

VisualForce , Platform Encryption

If an Org has a Visualforce page with a high number of field references and encryption enabled, but with no fields encrypted, the rendering time of the page is seen to be increased as compared to how the page performed before encryption was enabled.

In Review ·Reported By 3 ·Updated 12 days ago

Custom Lookup filter in Report doesn't work when the parent field is encrypted with Deterministic - Case Insensitive

Platform Encryption

When running a report filter using a custom lookup field to 'Object.Field' which is encrypted by DE-CI, the filter doesn't work and no record is returned.

In Review ·Reported By 9 ·Updated 19 days ago

Non-selective query exception when attempting to query the standard Name field with case-insensitive encryption and over 200,000 records

Platform Encryption

Querying the standard Name field on an object with over 200,000 records returns the following error when encrypted using case-insensitive encryption and included within a custom index: System.QueryException: Non-selective query against large object type (more than 200000 rows). Consider an indexed...

In Review ·Reported By 6 ·Updated 2021-12-16

Scratch orgs have Portals enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

In Review ·Reported By 19 ·Updated 2021-12-01

'Hmm...something's not right' error when you refine Search results

Search , Platform Encryption , Lightning

When you perform a global Search for a specific option, then refine results, the following error is returned, if the refining field is encrypted with Deterministic Encryption: 'Hmm...something's not right Fields that have been encrypted with Deterministic Encryption are not able to be used to refine...

In Review ·Reported By 5 ·Updated 2021-11-08

Multiple errors when using platform encryption in a scratch org

Platform Encryption , Salesforce DX

When encryption is enabled on chatter or custom fields in a scratch org, it is resulting in Internal Server Error.

In Review ·Reported By 7 ·Updated 2021-10-21

Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

The following error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts. "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with...

In Review ·Reported By 7 ·Updated 2021-10-12

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