Salesforce Known Issues
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Known Issues · Platform Encryption

Work Survey Question Score are missing if fields are encrypted on Survey Question Response

Platform , User Interface , Platform Encryption , Surveys

Once the Survey is submitted Survey Question Score is missing after completed survey responses if fields are encrypted on the survey question response.

In Review ·Reported By 5 ·Updated 6 days ago

Scratch orgs have Portals enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

In Review ·Reported By 9 ·Updated 8 days ago

CASE not found while executing CASE statement when attempting to encrypt field with Shield Platform Encryption

Platform Encryption

Attempting to encrypt a field with Shield Platform Encryption throws an error similar to the one below. Common.exception.SfdcSqlException: ORA-06592: CASE not found while executing CASE statement ORA-06512: at "HAPPY.FINTERACTION", line 1674 ORA-06512: at line 1 SQLException while executing...

In Review ·Reported By 0 ·Updated 8 days ago

Ciphertext leak when querying the Title field on UserFeed (Chatter) object via API

Chatter , Platform Encryption

When attempting to query the Title field on UserFeed (Chatter) object via Developer Console or Workbench, Ciphertext is returned when Chatter Encryption is enabled for an org.

In Review ·Reported By 9 ·Updated 15 days ago

Unable to upgrade the unlocked package due to the encrypted field

Packaging , Platform Encryption , Salesforce DX

When upgrading the unlocked package where one or more fields have platform/deterministic encryption enabled on the org, an error below may be observed: " An unexpected error occurred. Please include this ErrorId if you contact support: 2042957422-105 (301156204) foo__c.Formula__c: An unexpected error...

In Review ·Reported By 1 ·Updated 15 days ago

Some records may not show their names correctly in recycle bin if the field is using platform encryption

Platform Encryption , Lightning

Encrypted fields in the recycle bin such as contact records will not show their decrypted names in the lightning recycle bin.

In Review ·Reported By 0 ·Updated 15 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 85 ·Updated 19 days ago

BPO (Platform Entity) Name fields fail to decrypt properly and result in Ciphertext being shown

Platform Encryption

The standard Name field on BPO Platform Entity objects (see list below) are not properly being decrypted when encryption is removed. Platform Entity Objects: SurveyQuestionResponse ContactEncounter Claim InsurancePolicy PersonLifeEvent CourseOffering TrnCourse

No Fix ·Reported By 0 ·Updated 21 days ago

Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

The following error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts. "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with...

In Review ·Reported By 4 ·Updated 2021-04-05

Compliance Categorization is not returned via the Metadata API for Task.Subject and Task.Description if these are encrypted

Activities , API , Platform Encryption

ComplianceGroup (Compliance Categorization) is not returned via the Metadata API for Task.Subject and Task.Description if these are encrypted.

In Review ·Reported By 1 ·Updated 2021-03-30

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