Salesforce Known Issues
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Known Issues · Platform Encryption

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 93 ·Updated 2 days ago

Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

The following error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts. "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with...

In Review ·Reported By 5 ·Updated Yesterday

Unable to deploy PlatformEncryption.settings via MDAPI due to enableEventBusEncryption

Metadata , Platform Encryption

Deploying PlatformEncryption.settings via MDAPI fails with error if metadata contains <enableEventBusEncryption> with either "true" or "false"

In Review ·Reported By 5 ·Updated 3 days ago

Scratch orgs have Portals enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

In Review ·Reported By 13 ·Updated 8 days ago

Issues encrypting, decrypting, and/or running mass encryption job for Activity (Task & Event) Description / Subject field

Platform Encryption

When attempting to mark or unmark Activity.Description / Subject for encryption it fails to commit changes, while not generating any discernible error/reason. Also, attempting to run an encryption job continues to fail for the Activity (Task & Event) object because duplicated field attributes on Activity.Description...

In Review ·Reported By 5 ·Updated 15 days ago

Some records may not show their names correctly in recycle bin if the field is using platform encryption

Platform Encryption , Lightning

Encrypted fields in the recycle bin such as contact records will not show their decrypted names in the lightning recycle bin.

In Review ·Reported By 2 ·Updated 17 days ago

Clicking on Encryption Statistics presents an internal server error

Platform Encryption

Upon clicking Encryption Statistics within Setup "An internal server error has occurred" appears.

Fixed - Summer '21 Patch 8.0 ·Reported By 0 ·Updated 30 days ago

Multiple errors when using platform encryption in a scratch org

Platform Encryption , Salesforce DX

When encryption is enabled on chatter or custom fields in a scratch org, it is resulting in Internal Server Error.

In Review ·Reported By 5 ·Updated 2021-07-05

Unable to successfully run a self serve mass decryption job

Platform Encryption , Summer 21

Attempting to run a self serve mass decryption job via Encryption Statistics or from within Support fails to start and complete.

In Review ·Reported By 4 ·Updated 2021-07-01

Unable to update child event record when encryption is enabled

Apex , Platform Encryption

Users are unable to update child event IsReminderSet attribute with Apex code when encryption is enabled on Contact or Lead Email field

In Review ·Reported By 3 ·Updated 2021-06-28

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