Salesforce Known Issues
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"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 301 ·Updated 4 days ago

Error "Picklist value is not supported" when attempting to save Path Settings with "Guidance for Success" on Managed object


When attempting to create Path Settings on an object that is part of a Managed Package, the following error will appear when including "Guidance for Success" in the Path Settings: "Cannot insert Path Assistant Step Item: Picklist value is not supported" Attempting to create a similar path on...

In Review ·Reported By 134 ·Updated 2 days ago

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 78 ·Updated 2 days ago

Users Without 'View Setup and Configuration' May Encounter Issues Managing Duplicate Record Sets

Platform , Lightning

Users without the 'View Setup and Configuration' permission may encounter the following problems while trying to manage Duplicate Record Sets (DRS). - Unable to use the "Compare and Merge" feature. - Unable to access the "All Duplicate Record Sets" list view. - Unable to view the "Duplicate Rule"...

In Review ·Reported By 67 ·Updated 2 days ago

Translation workbench export failed

Platform , User Interface

Translation workbench export failing

In Review ·Reported By 58 ·Updated Yesterday

Fuzzy Account Name Matching Rule not behaving as expected

Platform , User Interface

Duplicate Rules are not catching duplicates with fuzzy logic as expected.

In Review ·Reported By 16 ·Updated Yesterday

Formula on Account.Name field shows blank for Person Account type records in Lightning and API


Formulas referencing Account "Name" field will return 'null' for that field reference on Person Account records. This behavior appears in Lightning and the API, but not in Classic.

In Review ·Reported By 30 ·Updated 3 days ago

Platform events based flow or process builder not picked up when invoked with high load

Platform , Flow , Process Builder

You can use a Platform Event based Flow or Process Builder which is based on a Custom Event and creates a record based on id provided in the event body. It runs fine without any loss of events when invoked for a small set of records (eg couple hundred records). But when invoked for a huge load like thousands...

In Review ·Reported By 9 ·Updated 2 days ago

New!Spring'21 - MyDomain > Policies changes are not tracked in Setup Audit Trail

Platform , Spring 21

With Spring'21 release, MyDomain > Policies changes such as "Login Policy" and "Redirect Policy" are not being tracked in Setup Audit Trail

Scheduled - Summer '21 ·Reported By 0 ·Updated Yesterday

Internal Server Error in Macro Builder When Setting Assigned To on Task to "Queue"

Platform , Service Cloud Console , Lightning

While building a macro in lightning macro builder on Case which leverages the "New Task" action, When setting the "Assigned To" field on the task, there is the option to set it to a queue. Attempting to do this, however, results in an internal server error.

In Review ·Reported By 21 ·Updated 3 days ago

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