Known Issues · Platform
UPDATE July 29th: Salesforce has implemented and released a fix for this in our Summer '21 Patch 14.5. You can confirm the patch release for your instance on the Trust Status page by searching your instance or My Domain: https://status.salesforce.com/ This fix applies to Salesforce owned domains....
Fixed - Summer '21 Patch 14.5 ·Reported By 1375 ·Updated 7 days ago
"Else Approve Record" Option is Unexpectedly Rejecting Records
The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.
In Review ·Reported By 343 ·Updated 2 days ago
When attempting to create Path Settings on an object that is part of a Managed Package, the following error will appear when including "Guidance for Success" in the Path Settings: "Cannot insert Path Assistant Step Item: Picklist value is not supported" Attempting to create a similar path on...
In Review ·Reported By 156 ·Updated 3 days ago
Hyperlink Formula Displaying _HL_ENCODED_ When Referencing Another Formula Field
When a formula field displays a hyperlink, and in the formula it is referencing another formula field, the formula will display _HL_ENCODED_ instead of just the hyperlink text. For example, if the formula is: IF(formula_field__c > 0, HYPERLINK("www.salesforce.com", "Salesforce), null) It will...
In Review ·Reported By 102 ·Updated Yesterday
Delay in Processing Platform Events in Sandbox for Apex Triggers and Flows
In sandbox instances, there is a sporadic delay in processing platform events in Apex triggers, flows, and processes. Sometimes Apex trigger, flow, and process subscriptions fail in sandbox instances. The subscriptions stop and then are resumed later by the system from the latest stored unprocessed event...
In Review ·Reported By 58 ·Updated Yesterday
Internal Server Error in Macro Builder When Setting Assigned To on Task to "Queue"
Platform , Service Cloud Console , Lightning
While building a macro in lightning macro builder on Case which leverages the "New Task" action, When setting the "Assigned To" field on the task, there is the option to set it to a queue. Attempting to do this, however, results in an internal server error.
In Review ·Reported By 44 ·Updated 2 days ago
Platform , Email Clients , Lightning , Einstein Activity Capture
Customer reported that after deactivate few users, they are getting email saying Couldn't save changes to your Einstein Activity Capture configuration from Salesforce Einstein Activity Capture <noreply@salesforce.com>
In Review ·Reported By 35 ·Updated Today
Approval Merge field(e.g {!Approval_Requesting_User.Name} ) values are incorrect in approval email
Activities , Platform , Email Clients , Flow , Process Builder
Approval merge field values are incorrect in approval emails The email template is attached as Approval Assignment Email Template. When record is submitted for approval, in the email we are getting submitter name only for both ApprovalRequest.Process_Approver (wrong value) [Article: https://help.salesforce.com/articleView?id=approvals_considerations_mergefields.htm&type=5] Approval_Requesting_User.Name...
In Review ·Reported By 22 ·Updated Yesterday
Platform , Workflow , Process Builder
Updating percentage fields with process builder using a referenced value from a percent formula field in the parent object produces incorrect value
In Review ·Reported By 27 ·Updated 2 days ago
Activities , Platform , Email Clients , Outlook , Einstein Activity Capture
Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...
In Review ·Reported By 13 ·Updated Yesterday
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