Salesforce Known Issues
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Some dropdown options in Pardot Lightning not loading after latest Chrome update

Pardot

Completion actions dropdown in Pardot Lightning will not populate and remain non-responsive after latest Chrome update (v108). May impact automation rules, list email drafts, table actions, import field mapping, etc. Reference Chrome bug: https://bugs.chromium.org/p/chromium/issues/detail?id=139...

In Review ·Reported By 69 ·Updated Today

Incorrect Total Sent metric on List Email report

Pardot

Total Sent metric on a particular list email is lower than the actual number of sent emails, which can be seen if you drill into the Sent prospect table

In Review ·Reported By 46 ·Updated 2 days ago

"B2B Marketing Analytics isn't syncing" banner appears despite correct permissions

Pardot

A warning banner may appear on the connector page stating "B2B Marketing Analytics isn't syncing. Reassign the permissions and check your apps for updates. Learn More in Help" despite permissions being assigned correctly.

In Review ·Reported By 28 ·Updated Yesterday

"Sync Metadata" option under the Salesforce connector in a Pardot Sandbox throws error

Pardot

In a Pardot Sandbox, when selecting the "Sync Metadata" option under the Salesforce connector, you receive error: “Your Salesforce metadata sync did not complete. Please contact Pardot Support for more information.”

In Review ·Reported By 21 ·Updated Yesterday

New!In custom redirect, if "Current Primary" is chosen for Tracker Domain, tracker domain ID is not updated.

Pardot

Upon creating or updating a custom redirect, choosing the option "Current Primary" for a tracker domain, does not update the tracker domain ID associated to that custom redirect. As the side effect, Custom Redirects in API V5 could return unexpected result to vanityUrl

In Review ·Reported By 2 ·Updated Today

New!For Custom Redirects in API V5, if vanityURL exists for the custom redirect record, trackedURL returns vanityURL value as wel

Pardot

In API V5, if vanityURL exists for a custom redirect, trackedURL field returns vanityURL value where is should return fully qualified tracked URL, as mentioned in this doc: https://developer.salesforce.com/docs/marketing/pardot/guide/custom-redirect-v5.html

In Review ·Reported By 2 ·Updated Today

New!Pardot apex class API versions is out of date

Pardot

The PardotMultiEmailRedirect_TEST class is part of the Pardot package and is under the supported API Version. As per below SFDC Platform API Retirement article, this should be updated to an API version 31.0 or greater: https://help.salesforce.com/s/articleView?id=000354473&type=1 Pardot engineering...

In Review ·Reported By 0 ·Updated Today

New!The Rule Filter for list membership automation rules only accounted for optin status and did NOT account for is_archived status

Pardot

The Rule Filter for list membership automation rules only accounted for opt-in status and did NOT account for is_archived status. As result, automation rules based on list membership were not being processed timely.

In Review ·Reported By 0 ·Updated Today

Templates and folders not rendering when sending Engage email

Pardot

Folders and templates on the left-side pane will not appear when sending an Engage email if the org only has one folder with 1-to-1 templates, and no other folders exist with 1-to-1 templates.

Fixed ·Reported By 1 ·Updated Yesterday

Segmentation Rule appears stuck in processing with 1 prospect remaining

Pardot

Segmentation Rules may appear to be processing for an extended period of time while showing 1 prospect remaining to process. In actuality processing is complete, however a backend issue can sometimes prevent the system from marking it as complete.

In Review ·Reported By 1 ·Updated 3 days ago

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