Salesforce Known Issues
Trailblazer Community

[Email Drafts/Templates] Email Editor does not support non-basic unicode characters (including Emojis)


The Email Editor does not support any non-basic unicode characters (a codepoint outside of the basic multilingual plane), including: - Emojis - Many Chinese, Japanese, and Korean ideographs If an unsupported character is inserted into an email and saved, the editor will clear out the character...

In Review ·Reported By 28 ·Updated Yesterday

Images inserted from Salesforce CMS don’t render in the new drag and drop email builder

Content and Files , Pardot

When using the drag and drop email builder, images added to the content of an email from Salesforce CMS don’t render and instead display as a broken image icon. Any email sent that references the image will also render as a broken image icon.

In Review ·Reported By 11 ·Updated 2 days ago

Prospects deleted via CRM Sync use prospect Updated By value for Deleted By field in Recycle Bin


If a user deletes a Lead/Contact in SFDC and this causes the associated prospect to be deleted in Pardot, we use the Updated By value that was already on the prospect for the Prospect's "Deleted By" value in the Recycle Bin. This can make it look like a user deleted a prospect, when they were actually...

In Review ·Reported By 2 ·Updated Yesterday

Expanded Dynamic Search Ads missing headline and url information on reports and click activities


When a visitor clicks on a Google ad that's an 'Expanded Dynamic Search Ad', the activity does not include Headline, Description, Display URL, Destination URL information.

In Review ·Reported By 1 ·Updated Yesterday

"Add to Pardot List" Standard Action does not display any Pardot lists


The 'Add to Pardot List' modal will display on a lead or contact record, but when searching for a non-dynamic, public Pardot list, the message "We couldn’t add to the lists. Try again later" displays.

In Review ·Reported By 7 ·Updated 2 days ago

HML Sender Tags do not populate in webmail version of email


If a prospect clicks the "view online" link for an email, the webmail version of the email does not populate any Sender tags.

No Fix ·Reported By 0 ·Updated Yesterday

reCAPTCHA on landing page/form is not working


Prospects are being created by bots via landing page's form even reCAPTCHA is enabled

In Review ·Reported By 4 ·Updated 2 days ago

Pardot lightning app - In click-through rate report, clicking on prospect count redirects to blank logout page


In pardot lightning app, when we navigate to the Click-through rate report tab of the list email and click on the prospect count over the hyperlinks, it redirects to log out page.

In Review ·Reported By 4 ·Updated 2 days ago

Add to Pardot List and Add to Engagement Studio List do not work on Account records' Related Contacts related list


The Add to Pardot List and Add to Engagement Studio List buttons do not function on the Related Contacts related lists on Account records. This related list is from the Contacts to Multiple Accounts Salesforce functionality Documentation...

In Review ·Reported By 2 ·Updated 2 days ago

Assigning Salesforce user to Pardot using "Roles and Internal Subordinates" group will prevent users from syncing to Pardot


When using Salesforce to manage Pardot users, admins can use "Roles and Internal Subordinates" as a group type for assigning users to a Pardot account/business unit. If a user is granted access to Pardot via this group type only, their user will not sync to Pardot. Documentation for assigning Salesforce...

In Review ·Reported By 3 ·Updated 3 days ago

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