Salesforce Known Issues
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User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

Fixed ·Reported By 1462 ·Updated 5 days ago

Engage Campaign 'Attach file' button system permissions are not granted via permission sets


A user who attempts to utilize the "Attach File" and/or "Upload Image" functionality in a Salesforce Engage Campaign (email) must use a Salesforce profile with the system permissions "Create Content Deliveries" and "Create Public Link." Granting these two system permissions via a Salesforce permission...

In Review ·Reported By 1 ·Updated Today

New!Landing Page UI issues occuring when redirect is a Pardot hosted file


When submitting the form on the landing page, the browser will prompt to download the file and the form still appears, as if form was never submitted.

In Review ·Reported By 0 ·Updated Today

User sync: "Edit User Assignments" not displaying all users/public groups


Accounts with large sets of users (i.e. 40,000 users) may not see all users and public groups display in the 'Available members' picklists under both Marketing Users and Sales Users sections when setting up User Sync user assignments.

In Review ·Reported By 1 ·Updated 2 days ago

Double boxes appearing in Engage for Gmail UI


UI Issues occur when using Salesforce Engage for Gmail. If a user sets their default compose window to full-screen, the 'Salesforce Engage Options' window appears twice. If the user enables tracking, two "Send" buttons appear.

In Review ·Reported By 6 ·Updated 3 days ago

Front-End Form Validation for Emails Doesn't Apply to Custom Email Fields


When custom email fields created on a form and chooses one of the data format options ("Email", "Email with valid mail server" and "Email not from ISPs and free email providers"), Pardot's pre-submission validation does not run for custom email fields. As a result, prospects can submit bogus values to...

In Review ·Reported By 9 ·Updated 4 days ago

Pardot Growth Edition lacking access to A/B Email Testing


Growth Edition Pardot customers are unable to access A/B email testing features

In Review ·Reported By 8 ·Updated 4 days ago

Links with HML tags are not evaluated correctly by "Specific Email Link Click" triggers in Engagement Studio


When creating a "Specific Email Link Click" trigger in Engagement Studio and basing it on a link that contains an HML tag, Engagement Studio will not match prospects that clicked the link. Since Engagement Studio doesn't properly evaluate links with HML tags in them, all prospects go down the "No" path...

Fixed ·Reported By 3 ·Updated 4 days ago

Default Campaign For New Prospects Not Automatically selected


When you select the salesforce connector option to auto create prospects in pardot, a drop down is shown with the campaign to use, however, if you don't edit the value it is not saved when you save the connector

In Review ·Reported By 1 ·Updated 4 days ago

Pardot tracker domain HTTPS links throw security error in browsers due to expired TLS cert


When Pardot's SSL certificate automatically renews, it's possible the TLS cert fails to renew. This results in customer HTTPS tracker domain links throwing a security error.

In Review ·Reported By 2 ·Updated 6 days ago

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