Salesforce Known Issues
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Multifactor Authentication (MFA) challenge is required when Outlook Integration w/ Inbox side panel is opened


When Multifactor Authentication (MFA) is enabled, a MFA challenge is required every time the Outlook Integration side panel is opened, even if the user has already logged in. This affects Outlook Click-to-Run on Windows, for example Microsoft 365 customers who are running Outlook on desktop instead of...

In Review ·Reported By 178 ·Updated 2 days ago

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 138 ·Updated 2 days ago

Duplicate calendar invite is sent to the attendee when a lead is converted to a contact

Activities , Outlook , Lightning

If events are syncing through Lightning Sync, a duplicate meeting invitation is sent to the attendee when a lead is converted to a contact in Salesforce.

In Review ·Reported By 62 ·Updated Yesterday

Outlook Integration - EAC Profile-Based Assignment fails when User doesn't have View Setup and Configuration

Activities , Platform , Email Clients , Outlook , Einstein Activity Capture

Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...

In Review ·Reported By 13 ·Updated Yesterday

Outlook Integration: "ErrorAccessDenied" or "Something happened when we tried to connect to the Exxchan Server" when log a shared calendar event

Outlook , Winter 21

Users get the Outlook Integration error message: "Something happened when we tried to connect to the Exxchan Server" when log a shared calendar event OR "ErrorAccessDenied - Office extension has no permission to access any other mailboxes then the mailbox provided in the user context" when...

In Review ·Reported By 25 ·Updated 3 days ago

Lightning/Einstein Activity Capture Sync - Contacts Not Syncing from/to Salesforce to Exchange

Platform , Email Clients , Outlook , Lightning , Einstein Activity Capture

Lightning/Einstein Activity Capture syncing of Contacts - not syncing to/from Salesforce to Exchange. NOTE: other issues can affect Contact sync, so the behavior experienced may not be related to this Known Issue. To validate, log a Salesforce support case as this issue is only related to an "NIO" issue...

In Review ·Reported By 19 ·Updated 3 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 66 ·Updated 5 days ago

Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x

Outlook , Winter 20

Users are unable to login to Salesforce Outlook Integration using Outlook for Mac on Mac OS Big Sur 11x. Please see this Knowledge Article for more information:

Fixed - Summer '21 ·Reported By 1002 ·Updated 15 days ago

Discrepancy in search results for records from Outlook Add-in web app and global search in the Org.


Due to an unexpected behavior there is a discrepency in displaying serach results from Salesforce Outlook Integration and Org global search.

In Review ·Reported By 4 ·Updated 20 days ago

Search results get truncated when searched from outlook add-in


Due to an unexpected behavior searching in Outlook add-in with some specific keyword, the last bottom result under "top results" tab gets truncated and does not display completely and will be inaccessible. The user needs to go to specific object tab to get more the last results.

In Review ·Reported By 3 ·Updated 20 days ago

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