Salesforce Known Issues
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Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 145 ·Updated 4 days ago

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 47 ·Updated 2 days ago

Salesforce Outlook Integration - Outlook desktop client freezes due to memory leak

Email Clients , Outlook

Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...

In Review ·Reported By 33 ·Updated 2 days ago

Einstein Activity Capture - Activity Metrics fields update is delayed

Activities , Outlook , Lightning , Einstein Activity Capture , Summer 20

Activity Metrics fields updates are delayed

In Review ·Reported By 18 ·Updated 2 days ago

Event notifications sent to attendees when a non-syncing field has updated on the event record

Outlook , Winter 19 , Summer 20

When non-syncing fields changed in an event record, as a result under some conditions when the hashcode is not matching Lightning sync sends an invitation update to all attendees of that particular event.

Scheduled - Summer '20 Patch 14.0 ·Reported By 7 ·Updated 2 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 7 ·Updated 2 days ago

Einstein Activity Capture - Contact Sync Duplicates for Contacts without Emails

Outlook

Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts after a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in Outlook.

In Review ·Reported By 6 ·Updated 2 days ago

Einstein Activity Capture - Contact Sync Duplicates for Contacts with Emails

Outlook

Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts if an org has multiple contacts with the same email and different or same names and a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in...

In Review ·Reported By 5 ·Updated 2 days ago

Outlook Integration - Inbox login issue - "We encountered a problem. For help, contact your administrator."

Outlook

Some users are unable to successfully connect to the Inbox features using Outlook Integration. When entering their Exchange credentials during Inbox login flow, they get "We encountered a problem. For help, contact your administrator." error. The Outlook add-in is not properly url-encoding the POST...

Release In Progress - Summer '20 Patch 11.0 ·Reported By 5 ·Updated 6 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Release In Progress - Summer '20 ·Reported By 17 ·Updated 10 days ago

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