Salesforce Known Issues
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Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x

Outlook , Winter 20

Users are unable to login to Salesforce Outlook Integration using Outlook for Mac on Mac OS Big Sur 11x. Please see this Knowledge Article for more information: https://help.salesforce.com/articleView?id=000356131&language=en_US&mode=1&type=1

In Review ·Reported By 882 ·Updated Yesterday

Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 168 ·Updated Yesterday

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 85 ·Updated Yesterday

Multifactor Authentication (MFA) challenge is required when Outlook Integration w/ Inbox side panel is opened

Outlook

When Multifactor Authentication (MFA) is enabled, a MFA challenge is required every time the Outlook Integration side panel is opened, even if the user has already logged in. This affects Outlook Click-to-Run on Windows, for example Microsoft 365 customers who are running Outlook on desktop instead of...

In Review ·Reported By 61 ·Updated Today

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 28 ·Updated 3 days ago

Outlook Desktop client and launches the Salesforce OI addin with embedded IE11, the addin is stuck and it shows some Errors

Activities , Email Clients , Outlook

For users that are still using IE11, the Outlook Desktop client and launches the Salesforce OI addin with embedded IE11, the addin is stuck and it shows some Errors below: Loading of the application may be slow. You can wait, try closing the app and re-opening it, or clear your settings and reconnect....

In Review ·Reported By 1 ·Updated 2 days ago

Gmail & Outlook Integration: Feed tab shows tracking info but it is greyed out and frozen/not clickable

Email Clients , Outlook

Gmail & Outlook Integration: Feed tab shows tracking info but it is greyed out and frozen/not clickable for a few minutes. In some instances, the tab might not show any information at all while it's frozen.

In Review ·Reported By 5 ·Updated 3 days ago

Outlook Integration does not load when the current user has Lightning Debug Mode enabled.

Outlook , Spring 21

When an Outlook Integration user has Lightning debug mode enabled in the org, they may not be able to successfully log in to Outlook Integration.

In Review ·Reported By 2 ·Updated 3 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 52 ·Updated 6 days ago

"undefined Confirm to retry" error when logging an event in a Lightning Sync-enabled org

Email Clients , Outlook

Users see the error message "undefined Confirm to retry" when trying to log an event using Outlook Integration or Gmail Integration in a Lightning Sync-enabled org

In Review ·Reported By 14 ·Updated 8 days ago

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