Salesforce Known Issues
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Outlook Integration - Session logout when using SSO+MFA with High Assurance

Outlook

Users with SSO+MFA with High Assurance enabled experience Salesforce Outlook Integration add-in logout if they unpin the add-in side panel.

In Review ·Reported By 244 ·Updated Yesterday

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 110 ·Updated Yesterday

Salesforce for Outlook install error, Failed to correctly acquire vcredist_x64.exe file: CRC error

Outlook

An error may happen while installing Salesforce for Outlook, "Failed to correctly acquire vcredist_x64.exe file: CRC error"

In Review ·Reported By 50 ·Updated Yesterday

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 284 ·Updated 8 days ago

[Accessibility][Outlook Integration][Windows] The error message "Please add your email address..." is not consistently announced by screen readers

Outlook , Disability and Product Accessibility

When attempting to submit an email without an email address populated in the "To:" field, an error message is triggered that is not consistently relayed to screen readers.

In Review ·Reported By 0 ·Updated 9 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 67 ·Updated 11 days ago

Outlook Integration Insert Template will populate Send To field with CC recipient instead of To recipient

Outlook

When Insert Template is used for an email with both To and CC recipients, the Send To field will populate with the CC recipient instead of the To recipient.

No Fix ·Reported By 1 ·Updated 16 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 90 ·Updated 18 days ago

Outlook Integration “Log on Send” intermittently adds emails as Tasks instead of Email Message

Email Clients , Outlook

The “Log on Send” button in Outlook Integration will some times add an email only as a task, and will not create an Email Message record.

In Review ·Reported By 15 ·Updated 22 days ago

Duplicate calendar invite is sent to the attendee when a lead is converted to a contact

Activities , Outlook , Lightning

If events are syncing through Lightning Sync, a duplicate meeting invitation is sent to the attendee when a lead is converted to a contact in Salesforce.

In Review ·Reported By 100 ·Updated 24 days ago

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