Known Issues · Outlook
Salesforce for Outlook - sync gets stuck on 0% The database file is locked
Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...
In Review ·Reported By 145 ·Updated 4 days ago
Platform , Email Clients , Outlook , Flow , Process Builder , Lightning
Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails
In Review ·Reported By 47 ·Updated 2 days ago
Salesforce Outlook Integration - Outlook desktop client freezes due to memory leak
Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...
In Review ·Reported By 33 ·Updated 2 days ago
Einstein Activity Capture - Activity Metrics fields update is delayed
Activities , Outlook , Lightning , Einstein Activity Capture , Summer 20
Activity Metrics fields updates are delayed
In Review ·Reported By 18 ·Updated 2 days ago
Event notifications sent to attendees when a non-syncing field has updated on the event record
Outlook , Winter 19 , Summer 20
When non-syncing fields changed in an event record, as a result under some conditions when the hashcode is not matching Lightning sync sends an invitation update to all attendees of that particular event.
Scheduled - Summer '20 Patch 14.0 ·Reported By 7 ·Updated 2 days ago
Inbox Insert Availability, inserted time slots in the Email are grayed out
When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.
In Review ·Reported By 7 ·Updated 2 days ago
Einstein Activity Capture - Contact Sync Duplicates for Contacts without Emails
Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts after a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in Outlook.
In Review ·Reported By 6 ·Updated 2 days ago
Einstein Activity Capture - Contact Sync Duplicates for Contacts with Emails
Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts if an org has multiple contacts with the same email and different or same names and a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in...
In Review ·Reported By 5 ·Updated 2 days ago
Some users are unable to successfully connect to the Inbox features using Outlook Integration. When entering their Exchange credentials during Inbox login flow, they get "We encountered a problem. For help, contact your administrator." error. The Outlook add-in is not properly url-encoding the POST...
Release In Progress - Summer '20 Patch 11.0 ·Reported By 5 ·Updated 6 days ago
Email Clients , Outlook , Einstein Activity Capture
Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.
Release In Progress - Summer '20 ·Reported By 17 ·Updated 10 days ago
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