Salesforce Known Issues
Trailblazer Community

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series in the Outlook calendar, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm. The email server...

In Review ·Reported By 324 ·Updated 2 days ago

Outlook Integration - Session logout when using SSO+MFA with High Assurance

Outlook

Users with SSO+MFA with High Assurance enabled experience Salesforce Outlook Integration add-in logout if they unpin the add-in side panel.

In Review ·Reported By 284 ·Updated 6 days ago

Salesforce for Outlook install error, Failed to correctly acquire vcredist_x64.exe file: CRC error

Outlook

An error may happen while installing Salesforce for Outlook, "Failed to correctly acquire vcredist_x64.exe file: CRC error"

In Review ·Reported By 62 ·Updated Yesterday

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 110 ·Updated 6 days ago

"Log Event" button is disabled in Outlook Integration on OWA if event location field has a value

Outlook

Log Event button disabled and red and yellow errors display in Outlook Integration, when the event has populated Location value. This issue has only been seen with OWA.

Scheduled - Spring '23 ·Reported By 5 ·Updated 8 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 71 ·Updated 13 days ago

Outlook Integration “Log on Send” intermittently adds emails as Tasks instead of Email Message

Email Clients , Outlook

The “Log on Send” button in Outlook Integration will some times add an email only as a task, and will not create an Email Message record.

In Review ·Reported By 25 ·Updated 22 days ago

MAC Users cannot login to Outlook Integration with SSO and High Assurance

Outlook

On Outlook desktop of Mac Big Sur or later. the user login flow fails to authenticate for users requiring high assurance login type So this bug only happens on Outlook desktop of Mac Big Sur and to users requiring high assurance but login type is NOT MFA.

In Review ·Reported By 2 ·Updated 24 days ago

Outlook Integration fails to load in popped out New message window in OWA+SANDBOX

Outlook

Using Outlook Web App (OWA), the Outlook Integration fails to load in a popped-out New message window when connected with a Sandbox org.

In Review ·Reported By 0 ·Updated 27 days ago

Outlook Integration - Availability feature displays a red X placeholder

Outlook

For users with the latest version of Outlook Desktop (since the June 2022 update), the Outlook Integration's Availability feature displays a red X placeholder when a time slot is added to an email. Essentially, the timeslot images are not rendered properly when the user is composing/replying to an email....

In Review ·Reported By 4 ·Updated 28 days ago

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