Salesforce Known Issues
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Multifactor Authentication (MFA) challenge is required when Outlook Integration w/ Inbox side panel is opened


When Multifactor Authentication (MFA) is enabled, a MFA challenge is required every time the Outlook Integration side panel is opened, even if the user has already logged in. This affects Outlook Click-to-Run on Windows, for example Microsoft 365 customers who are running Outlook on desktop instead of...

In Review ·Reported By 269 ·Updated Yesterday

Salesforce for Outlook - sync gets stuck on 0% The database file is locked


Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 174 ·Updated 2 days ago

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 179 ·Updated 3 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 60 ·Updated 2 days ago

Lightning Sync and EAC stopped syncing for Microsoft 365 OAuth Users on AUS* and IND* instances


On Oct 17, 2021 Lightning Sync and EAC stopped syncing contacts and events for Microsoft Office 365 users who set up Lightning Sync/EAC using the OAuth 2.0 connection method. This only impacts users on AUS* and IND* instances. This issue occurred because Microsoft requires Salesforce to periodically...

In Review ·Reported By 4 ·Updated 2 days ago

Salesforce for Outlook install error, Failed to correctly acquire vcredist_x64.exe file: CRC error


An error may happen while installing Salesforce for Outlook, "Failed to correctly acquire vcredist_x64.exe file: CRC error"

In Review ·Reported By 14 ·Updated 3 days ago

Some Icons of quick actions don't display in the outlook Integration side panel

Email Clients , Outlook

Icons for Account and person account quick actions are not displaying in the outlook Integration side panel in Winter 22 org in both desktop Outlook and OWA.

Release In Progress - Winter '22 Patch 10.0 ·Reported By 3 ·Updated 4 days ago

Lightning Sync - Sometimes Chatter contacts sync even if they don’t meet additional object or field filter criteria added by the Admin

Email Clients , Outlook , Einstein Activity Capture

On Lightning Sync configurations, Salesforce admins can define sync settings for contacts or events. The behavior of the "Sync contacts users follow in Chatter " setting differs depending on the other data set settings selected. - When admins select the option Sync: All Contacts, Sync contacts users...

No Fix ·Reported By 0 ·Updated 10 days ago

Duplicate calendar invite is sent to the attendee when a lead is converted to a contact

Activities , Outlook , Lightning

If events are syncing through Lightning Sync, a duplicate meeting invitation is sent to the attendee when a lead is converted to a contact in Salesforce.

In Review ·Reported By 72 ·Updated 11 days ago

Salesforce Outlook Integration - Outlook desktop client freezes due to memory leak

Email Clients , Outlook

Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...

Fixed - Summer '20 Patch 18.0 ·Reported By 48 ·Updated 11 days ago

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