Salesforce Known Issues
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Einstein Activity Capture - Contact Sync Duplicates for Contacts without Emails


Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts after a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in Outlook/Gmail

In Review ·Reported By 39 ·Updated 4 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 41 ·Updated 7 days ago

Salesforce for Outlook - sync gets stuck on 0% The database file is locked


Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 156 ·Updated 11 days ago

Duplicate calendar invite is sent to the attendee when a lead is converted to a contact

Activities , Outlook , Lightning

If events are syncing through Lightning Sync, a duplicate meeting invitation is sent to the attendee when a lead is converted to a contact in Salesforce.

In Review ·Reported By 32 ·Updated 11 days ago

Gmail Integration- Save & New doesn't work as expected.

Outlook , User Interface , Lightning , Winter 20

Gmail Integration- Save & New doesn't work as expected.

Scheduled - Spring '21 ·Reported By 2 ·Updated 11 days ago

Outlook Integration - Return user friendly error message when user is trying to log a recurring event on Windows platform


Outlook Integration currently does not support logging of recurring events. However, when a user attempts that, they get a generic error. This bug fix will pop up a more user friendly message informing them that log event is not supported on recurring events. This doesn't apply to Outlook for MAC.

In Review ·Reported By 30 ·Updated 12 days ago

Inbox Insert availability does not start from user business hours.


Inbox Insert availability does not start from user business hours.

In Review ·Reported By 1 ·Updated 12 days ago

Lightning Sync - Updates made to events in Salesforce do not consistently sync to Outlook or Gmail

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...

No Fix ·Reported By 31 ·Updated 14 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 25 ·Updated 18 days ago

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