Known Issues · Outlook
Lightning Sync - Updates made to events in Salesforce do not sync to Outlook or Gmail inconsistently
Email Clients , Outlook , Einstein Activity Capture
Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...
In Review ·Reported By 24 ·Updated 2 days ago
Platform , Email Clients , Outlook , Einstein Activity Capture
EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts
In Review ·Reported By 7 ·Updated Yesterday
Intermittent error in Salesforce Outlook or Gmail Integration
When using the Salesforce Outlook or Gmail Integration, users may experience the following intermittent error with Error ID (-1906076285): "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other...
Scheduled - Spring '21 ·Reported By 7 ·Updated Yesterday
Activities , Content and Files , Email Clients , Outlook , Einstein Activity Capture
Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google
In Review ·Reported By 1 ·Updated 2 days ago
Einstein Activity Capture - Contact Sync Duplicates for Contacts without Emails
Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts after a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in Outlook.
In Review ·Reported By 18 ·Updated 3 days ago
Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window. The issue happens on any Outlook native client (Outlook 2013/2016/2019) with Cached Exchange Mode.
Release In Progress - Winter '21 ·Reported By 11 ·Updated 4 days ago
Error:You can't perform this action on this page on Reply/Reply all/Forward
When clicked on Reply/Replyall/Forward email action for an email sent(the email is initially sent out before converting the lead to contact) of contact throws out an error message in the UI.
No Fix ·Reported By 1 ·Updated 5 days ago
Activities , Platform , Service , Email Clients , Outlook
Inbound Email-to-Case failing with "STRING_TOO_LONG: Message ID: data value too large: <ABCDEFGHIJKLMNOPQRSTUVWXYZ....(+ 230 characters) (max length=255)"
Scheduled - Spring '21 ·Reported By 19 ·Updated 8 days ago
Activities , Email Clients , Outlook , Lightning
Lightning Sync: Some users are under Profile-based sync configs are not being recognized by Salesforce
In Review ·Reported By 3 ·Updated 8 days ago
Salesforce for Outlook - sync gets stuck on 0% The database file is locked
Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...
In Review ·Reported By 153 ·Updated 9 days ago
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