Known Issues · Outlook
Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x
Users are unable to login to Salesforce Outlook Integration using Outlook for Mac on Mac OS Big Sur 11x. Please see this Knowledge Article for more information: https://help.salesforce.com/articleView?id=000356131&language=en_US&mode=1&type=1
In Review ·Reported By 586 ·Updated Yesterday
Salesforce for Outlook - sync gets stuck on 0% The database file is locked
Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...
In Review ·Reported By 166 ·Updated 3 days ago
Einstein Activity Capture - Contact Sync Duplicates for Contacts without Emails
Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts after a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in Outlook/Gmail
In Review ·Reported By 78 ·Updated Yesterday
Platform , Email Clients , Outlook , Flow , Process Builder , Lightning
Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails
In Review ·Reported By 78 ·Updated 2 days ago
Email Clients , Outlook , Lightning
Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.
In Review ·Reported By 49 ·Updated Yesterday
Duplicate calendar invite is sent to the attendee when a lead is converted to a contact
Activities , Outlook , Lightning
If events are syncing through Lightning Sync, a duplicate meeting invitation is sent to the attendee when a lead is converted to a contact in Salesforce.
In Review ·Reported By 44 ·Updated 2 days ago
Outlook Integration - Long field values push radio buttons off the screen when logging emails
When using Outlook Integration to log emails, users will notice that the radio buttons to select records are not visible on the screen, so records can't be selected.
Scheduled - Spring '21 Patch 12.0 ·Reported By 31 ·Updated Yesterday
When Multifactor Authentication (MFA) is enabled, a MFA challenge is required every time the Outlook Integration side panel is opened, even if the user has already logged in. This affects Outlook Click-to-Run on Windows, for example Microsoft 365 customers who are running Outlook on desktop instead of...
In Review ·Reported By 21 ·Updated 2 days ago
Inbox Insert Availability, inserted time slots in the Email are grayed out
When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.
In Review ·Reported By 35 ·Updated 3 days ago
When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....
In Review ·Reported By 5 ·Updated Yesterday
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
