Salesforce Known Issues
Trailblazer Community

Lightning Sync - Updates made to events in Salesforce do not sync to Outlook or Gmail inconsistently

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...

In Review ·Reported By 24 ·Updated 2 days ago

EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts

Platform , Email Clients , Outlook , Einstein Activity Capture

EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts

In Review ·Reported By 7 ·Updated Yesterday

Intermittent error in Salesforce Outlook or Gmail Integration

Outlook

When using the Salesforce Outlook or Gmail Integration, users may experience the following intermittent error with Error ID (-1906076285): "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other...

Scheduled - Spring '21 ·Reported By 7 ·Updated Yesterday

Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google

Activities , Content and Files , Email Clients , Outlook , Einstein Activity Capture

Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google

In Review ·Reported By 1 ·Updated 2 days ago

Einstein Activity Capture - Contact Sync Duplicates for Contacts without Emails

Outlook

Sometimes Einstein Activity Capture (EAC) can cause duplicate contacts after a user has newly been added to sync config. The cause is due to unexpected behavior during contact matching process for newly created contacts in Outlook.

In Review ·Reported By 18 ·Updated 3 days ago

Outlook Integration - Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window.

Outlook

Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window. The issue happens on any Outlook native client (Outlook 2013/2016/2019) with Cached Exchange Mode.

Release In Progress - Winter '21 ·Reported By 11 ·Updated 4 days ago

Error:You can't perform this action on this page on Reply/Reply all/Forward

Outlook , Summer 20

When clicked on Reply/Replyall/Forward email action for an email sent(the email is initially sent out before converting the lead to contact) of contact throws out an error message in the UI.

No Fix ·Reported By 1 ·Updated 5 days ago

Inbound Email-to-Case Emails are now failing when the Email has a Message-ID character length greater than 255

Activities , Platform , Service , Email Clients , Outlook

Inbound Email-to-Case failing with "STRING_TOO_LONG: Message ID: data value too large: <ABCDEFGHIJKLMNOPQRSTUVWXYZ....(+ 230 characters) (max length=255)"

Scheduled - Spring '21 ·Reported By 19 ·Updated 8 days ago

Lightning Sync: Some users are under Profile-based sync configs are not being recognized by Salesforce

Activities , Email Clients , Outlook , Lightning

Lightning Sync: Some users are under Profile-based sync configs are not being recognized by Salesforce

In Review ·Reported By 3 ·Updated 8 days ago

Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 153 ·Updated 9 days ago

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