Salesforce Known Issues
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Known Issues · Operational Analytics - Subscriptions

Lightning Dashboard with Dashboard Filters may send subscription notification email with stale dashboard data

Operational Analytics - Subscriptions

If your dashboard contains filters, dashboard subscription notification email may not refresh the dashboard correctly, causing (a) the email to arrive roughly 12-hours after the configured subscription time, and (b) the email to contain the previously refreshed dashboard data. For example, if a dashboard...

In Review ·Reported By 103 ·Updated Yesterday

Lightning - Dashboards subscribe not refreshing components with row level formulas in the underlying report

Operational Analytics - Dashboards , Operational Analytics - Subscriptions

Dashboards subscribe is not refreshing components where the source report contains row level formula. (Row level formula does not need to be in the Dashboard table) In the case of a email alert it will show the last refresh date as the refresh will not have taken place on this or one of all components...

In Review ·Reported By 26 ·Updated Yesterday

User is not able to subscribe report in the "Public Reports" folder for other people

Operational Analytics - Subscriptions

User is not able to subscribe report for other people if the user doesn't have either the "View Setup and Configuration" or "Assign Permission Sets" permission.

In Review ·Reported By 32 ·Updated 8 days ago

Lightning Dashboard Subscriptions with 2 or more summary columns, 2 or more summary aggregates and showTotals pushes the grandTotal summary one right

Operational Analytics - Dashboards , Operational Analytics - Subscriptions

A Dashboard flextable (Lightning Table) component with 2 summary groupings and 2 summary aggregates that is subscribed to will generate an email pushing the grantTotal summary row one column right breaking the formatting and misaligning the summary aggregate values.

In Review ·Reported By 3 ·Updated 10 days ago

CLASSIC REPORTS: Error Received when selecting "Save and Run" option for Daily Report Subscriptions

Operational Analytics - Reports , Operational Analytics - Subscriptions

When subscribing to a report in Classic, setting the frequency to "Daily" and selecting "Save and Run", an Internal Server Error is received.

Fixed - Summer '20 Patch 16.0 ·Reported By 26 ·Updated 2020-08-18

Error (1947828882) received in Subscribed Email Report

Operational Analytics - Subscriptions

When subscription attachment is enabled on a Matrix report, an error email is received complaining about rendering error - "We tried to render your subscribed report, Oppty Matrix subscribe, but couldn't for this reason: 493983494-35804 (1947828882)" This can occur in Classic or Lightning UI subs...

Fixed - Summer '20 ·Reported By 8 ·Updated 2020-07-18

User Session with type 'InternalServiceCall' is created when Report Subscription is run and stays valid for two hours

Authentication , Operational Analytics - Subscriptions

User Session with type "InternalServiceCall" is created (validity of 2hours) whenever a report subscription is ran. This can be viewed in Setup | Session Management. Customers who are using transaction policies for user concurrent sessions may find this behavior a problem on their business process...

In Review ·Reported By 2 ·Updated 2020-06-27

Lightning Experience: Report and Dashboard Subscriptions are failing in Essentials Edition organizations

Lightning , Operational Analytics - Dashboards , Operational Analytics - Reports , Operational Analytics - Subscriptions

As Enhanced Folder Sharing is non-functional in Essentials Edition environments, the organization permission was disabled for Essentials Edition environments in preparation for the retirement of Legacy Folder Sharing. Doing such left us with unintentional consequences in that report and dashboard...

Fixed - Spring '20 Patch 12.6 ·Reported By 5 ·Updated 2020-04-06

Lightning Report - If you have two users with the same alphabet UserID but different case, the subscription report email will not be sent to one side.

Operational Analytics - Subscriptions

When two users with the same alphabetical UserID but in different case (eg: 005xx000001X7kf or 005xx000001X7kF),only one of those users receives the notification email instead of both.

Fixed - Spring '20 Patch 14.0 ·Reported By 0 ·Updated 2020-04-06

Lightning Matrix Report Subscriptions with summarising values with non-English labels fail to render in the subscription email

Operational Analytics - Subscriptions

Subscribing to reports in Lightning Experience when your user is using another language e.g. German or Norwegian results in the email dropping columns and destroying column formatting due to Aggregate header values being in a difference language.

Fixed - Spring '20 Patch 7.0 ·Reported By 1 ·Updated 2020-02-15

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