Salesforce Known Issues
Trailblazer Community

New!Agents may face error while uploading any file type to whatsApp conversation

Messaging , LiveMessage , Omni-Channel

Agents may intermittently face Javascript error Id -718058399 while uploading any file type to whatsApp conversation: Uncaught Action failed: runtime_service_livemessage:selectFileButton$controller$onFileUpload [cmp.find(...).upload is not a function]

In Review ·Reported By 1 ·Updated Yesterday

Email notification is not sent after Lead Owner is updated via APEX in LEX

Apex , Messaging

Currently, changing the Lead Owner of a Lead record via APEX will send an email notification to the new owner when this action is initiated from Classic. However, the email won't be sent if the same is initiated from LEX.

In Review ·Reported By 7 ·Updated 6 days ago

Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions

Messaging , Lightning , LiveMessage

Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions

In Review ·Reported By 17 ·Updated 7 days ago

Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response


When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...

In Review ·Reported By 39 ·Updated 8 days ago

Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)

Live Agent , Messaging , Lightning , LiveMessage

Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them

In Review ·Reported By 11 ·Updated 8 days ago

Outbound messages are not getting delivered for MEU-Specifically for few numbers.

Messaging , LiveMessage

Outbound messages(MT) are not getting delivered for MEU-Specifically for few numbers. Example : Numbers with area code '689' when used as MEU user may-not receive any Outbound messages from a active provisioned channel. Issue could also arise for few other numbers with other area code as-well as...

In Review ·Reported By 0 ·Updated 9 days ago

Survey builder sending email from logged in user address rather than assigned email address

Messaging , User Interface

When sending a Survey invitation email via Survey Builder, emails received by the contact/client are from sent from logged in user's email id instead of global email address which was chosen as the sender from Survey Builder.

In Review ·Reported By 23 ·Updated 16 days ago

Messaging Usage-based Entitlements 'Amount Used' values are not updating

API , Messaging , Lightning

When viewing Usage-based Entitlements in the Company Information section of Setup, users may observe that Messaging Usage-based Entitlements are not reflecting the actual amount used

In Review ·Reported By 9 ·Updated 17 days ago

ConversationDefinitionSessionEngagement records are not created for Messaging Sessions

Messaging , Einstein Bots

ConversationDefinitionSessionEngagement records are supposed to be created for all channels that can use bots. Currently, it seems like they are only created for Chats. They are expected to be created for Messaging Session records too.

In Review ·Reported By 8 ·Updated 21 days ago

TimeOnly type field doesn't work in Outbound Message due to IOException

Apex , Messaging

When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl

In Review ·Reported By 11 ·Updated 22 days ago

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