Known Issues · Messaging
Email Template: Case Thread ID in an email template is stripped
When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.
In Review ·Reported By 206 ·Updated 5 days ago
Live Agent , Messaging , LiveMessage
> Digital Engagement/LiveMessage SMS - Outbound Messages invoked from flow may fail with error "Invocable action released connection with pendingDML type: LIVE_MESSAGE_NOTIFICATION" > This issue is caused due to a connection issue at our internal servers that causes the connection to be closed before...
In Review ·Reported By 2 ·Updated 2 days ago
Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response
When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...
In Review ·Reported By 51 ·Updated 4 days ago
Opt-out then opt-in does not send acknowledgement message
Not getting the initial greeting if its first time texting in after opting out
In Review ·Reported By 10 ·Updated 3 days ago
Einstein Bot is responding before the double opt-in confirm completes on SMS messaging channel
If a messaging number is configured for Double opt-in and Einstein Bots. When a user tries to connect to a messaging Channel by entering any text like "Hi", "Hello" or any message. Before the double opt-in confirmation happens users will get responses from Channel and Bot in parallel. Actual Result:...
In Review ·Reported By 5 ·Updated 3 days ago
Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)
Live Agent , Messaging , Lightning , LiveMessage
Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them
In Review ·Reported By 13 ·Updated 8 days ago
Navigating from one theme layout to another during a chat session loses the context of the ongoing chat until the current page is reloaded again. Expected Results: Chat session persists on page B Actual Results: Sidebar is minimized and shows "Loading..." Browser console error: "Action failed:...
Fixed ·Reported By 14 ·Updated 9 days ago
Whatsapp Messaging Notifications fails when it triggered by a process builder if the messaging user does not exist in the system. Messaging user and Messaging session gets created but message not sent to the Whatsapp number and see below error on messaging session. "Can't contact the messaging...
Fixed - Spring '21 ·Reported By 24 ·Updated 11 days ago
Conversation component fails to load outside of an Omni-Channel enabled Console app
Live Agent , Messaging , Lightning
We have identified an issue that prevents the Conversation component from loading outside of an Omni-Channel enabled Console app for both Messaging Session and Chat Transcript records.
Fixed - Spring '21 ·Reported By 16 ·Updated 11 days ago
Unable to remove Whatsapp Channel from Einstein Bot
Messaging , Einstein Bots , Summer 20
There is an issue where users are unable to remove the association of the Whatsapp channel from their Bot Overview page. It shows "No Actions Available" instead of a Delete option.
In Review ·Reported By 6 ·Updated 11 days ago
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