Salesforce Known Issues
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Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 206 ·Updated 5 days ago

Digital Engagement/LiveMessage SMS - Outbound Messages invoked from flow may fail with Invocable action released connection with pendingDML

Live Agent , Messaging , LiveMessage

> Digital Engagement/LiveMessage SMS - Outbound Messages invoked from flow may fail with error "Invocable action released connection with pendingDML type: LIVE_MESSAGE_NOTIFICATION" > This issue is caused due to a connection issue at our internal servers that causes the connection to be closed before...

In Review ·Reported By 2 ·Updated 2 days ago

Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response

Messaging

When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...

In Review ·Reported By 51 ·Updated 4 days ago

Opt-out then opt-in does not send acknowledgement message

Messaging

Not getting the initial greeting if its first time texting in after opting out

In Review ·Reported By 10 ·Updated 3 days ago

Einstein Bot is responding before the double opt-in confirm completes on SMS messaging channel

Messaging , Einstein Bots

If a messaging number is configured for Double opt-in and Einstein Bots. When a user tries to connect to a messaging Channel by entering any text like "Hi", "Hello" or any message. Before the double opt-in confirmation happens users will get responses from Channel and Bot in parallel. Actual Result:...

In Review ·Reported By 5 ·Updated 3 days ago

Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)

Live Agent , Messaging , Lightning , LiveMessage

Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them

In Review ·Reported By 13 ·Updated 8 days ago

Embedded Chat in Communities - Navigating from one theme layout to another during a chat session does not show chat window after navigation

Messaging , Communities

Navigating from one theme layout to another during a chat session loses the context of the ongoing chat until the current page is reloaded again. Expected Results: Chat session persists on page B Actual Results: Sidebar is minimized and shows "Loading..." Browser console error: "Action failed:...

Fixed ·Reported By 14 ·Updated 9 days ago

Whatsapp Messaging Notifications fails when it triggered by a process builder if messaging user does not exist in system.

Messaging

Whatsapp Messaging Notifications fails when it triggered by a process builder if the messaging user does not exist in the system. Messaging user and Messaging session gets created but message not sent to the Whatsapp number and see below error on messaging session. "Can't contact the messaging...

Fixed - Spring '21 ·Reported By 24 ·Updated 11 days ago

Conversation component fails to load outside of an Omni-Channel enabled Console app

Live Agent , Messaging , Lightning

We have identified an issue that prevents the Conversation component from loading outside of an Omni-Channel enabled Console app for both Messaging Session and Chat Transcript records.

Fixed - Spring '21 ·Reported By 16 ·Updated 11 days ago

Unable to remove Whatsapp Channel from Einstein Bot

Messaging , Einstein Bots , Summer 20

There is an issue where users are unable to remove the association of the Whatsapp channel from their Bot Overview page. It shows "No Actions Available" instead of a Delete option.

In Review ·Reported By 6 ·Updated 11 days ago

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