Known Issues · Messaging
Can't contact the messaging service right now. Try again later
Few channels may encounter error message "Can't contact the messaging service right now. Try again later" when sending outbound message through whatsapp/SMS
In Review ·Reported By 13 ·Updated 5 days ago
Opt-out then opt-in does not send acknowledgement message
Not getting the initial greeting if its first time texting in after opting out
In Review ·Reported By 12 ·Updated 5 days ago
Email Template: Case Thread ID in an email template is stripped
When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.
In Review ·Reported By 224 ·Updated 10 days ago
Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response
When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...
In Review ·Reported By 72 ·Updated 12 days ago
Messaging sessions are intermittently not routing through Omni-Channel
Messaging , LiveMessage , Omni-Channel
When a customer sends in a message that is sent to a queue that routes through Omni-channel, the message is not routed through omni although the messaging session is created. This issue can be intermittent
In Review ·Reported By 31 ·Updated 16 days ago
Unable to remove Whatsapp Channel from Einstein Bot
Messaging , Einstein Bots , Summer 20
There is an issue where users are unable to remove the association of the Whatsapp channel from their Bot Overview page. It shows "No Actions Available" instead of a Delete option.
In Review ·Reported By 10 ·Updated 17 days ago
Ongoing 10DLC MMS Issue - Outbound MMS to Verizon Handsets don't go through
The SMS ecosystem is currently going through some changes in order to allow for a better experience for businesses looking to send SMS/MMS messages over U.S. and Canadian area codes. The initial change will reduce filtering and improve deliverability for companies sending messages over the Verizon long...
In Review ·Reported By 8 ·Updated 2022-04-15
Survey builder sending email from logged in user address rather than assigned email address
When sending a Survey invitation email via Survey Builder, emails received by the contact/client are from sent from logged in user's email id instead of global email address which was chosen as the sender from Survey Builder.
In Review ·Reported By 37 ·Updated 2022-04-11
Saving email as Draft status in Case Feed sets Is Externally Visible field to True
Chatter , Messaging , Service Cloud Console , Communities
Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.
In Review ·Reported By 17 ·Updated 2022-04-04
Opt-in message is missing in Lightning Messaging Conversation
Opt-in feature in Lightning Messaging is not working as expected. The message for opt-in is not stored in the ConversationEntry to show it on the Conversation when opt-out event is followed by an opt-in event. When an opt-out event is immediately followed by an opt-in event, a race condition potentially...
No Fix ·Reported By 4 ·Updated 2022-03-24
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