Known Issues · Messaging
Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response
When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...
In Review ·Reported By 103 ·Updated 3 days ago
Can't contact the messaging service right now. Try again later
Few channels may encounter error message "Can't contact the messaging service right now. Try again later" when sending outbound message through whatsapp/SMS
In Review ·Reported By 52 ·Updated 2 days ago
Messaging sessions are intermittently not routing through Omni-Channel
Messaging , LiveMessage , Omni-Channel
When a customer sends in a message that is sent to a queue that routes through Omni-channel, the message is not routed through omni although the messaging session is created. This issue can be intermittent
In Review ·Reported By 62 ·Updated 3 days ago
URL in email split and rendered as a rich link.
Live Agent , Messaging , Omni-Channel
Email when present along with a long text results in the text being escaped and only the email being sent
Scheduled - Summer '23 ·Reported By 3 ·Updated Yesterday
New!Messaging In-App and Web showing incorrect Messaging Session Status
Service , Messaging , Service Cloud Console , Omni-Channel
Messaging In-App and Web showing incorrect Messaging Session Status
In Review ·Reported By 1 ·Updated Today
New!MobileConnect | SMS Batch Transactional Messaging API overwrites subscriber request attributes
Messaging , Marketing Cloud Mobile , Marketing Cloud Contact Builder
The Transactional Messaging API SMS batch route ("messaging/v1/sms/messages") will overwrite subscriber request attributes with the last subscriber in the request payload when request level attributes are also present
In Review ·Reported By 0 ·Updated Yesterday
AgentMessageCount, EndUserMessageCount fields on messaging session record are not filled with values when using messaging for In app and web.
In Review ·Reported By 1 ·Updated 2 days ago
Live Agent , Messaging , Service Cloud Console , LiveMessage , Einstein Bots
Queue position is not available in the Chat Transcript Events for chats transferred from bot to agent
In Review ·Reported By 0 ·Updated 2 days ago
Opt-out then opt-in does not send acknowledgement message
Not getting the initial greeting if its first time texting in after opting out
In Review ·Reported By 14 ·Updated 3 days ago
Opt-out confirmation is not received for a session that has been ended already
When the customer types any opt-out keyword from his number for a session that has been ended already with the HasInitialResponseSent set to true, then the configured opt-out message is not received. Actual Result When the customer types any opt-out keyword from his number for a session that has...
No Fix ·Reported By 2 ·Updated 3 days ago
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