Salesforce Known Issues
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Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response


When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...

In Review ·Reported By 97 ·Updated 3 days ago

TimeOnly type field doesn't work in Outbound Message due to IOException

Apex , Messaging

When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl

In Review ·Reported By 23 ·Updated 2 days ago

Messaging, Conversation Entry records with a Message value of "null" if Mobile Originate (MO) starting with # or // is received.


When user sends a message with a '#' followed by a number or '//' followed by a number, those messages are not received by the Agent logged int the console (e.g., #123456 or //123456). Once the Messaging session is ended we will be able to see null messages for those messages which are sent in followed...

Fixed ·Reported By 4 ·Updated 3 days ago

Can't contact the messaging service right now. Try again later


Few channels may encounter error message "Can't contact the messaging service right now. Try again later" when sending outbound message through whatsapp/SMS

In Review ·Reported By 39 ·Updated 7 days ago

Saving email as Draft status in Case Feed sets Is Externally Visible field to True

Chatter , Messaging , Service Cloud Console , Communities

Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.

In Review ·Reported By 21 ·Updated 7 days ago

Messaging Usage-based Entitlements 'Amount Used' values are not updating

API , Messaging , Lightning

When viewing Usage-based Entitlements in the Company Information section of Setup, users may observe that Messaging Usage-based Entitlements are not reflecting the actual amount used

In Review ·Reported By 13 ·Updated 8 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 230 ·Updated 10 days ago

Link Tracking not displayed for Shortened SMS URL created within SFMC for Bitly custom Domain

Mobile , Messaging , Marketing Cloud Mobile

When a link is shortened within SFMC, URL tracking information is not displayed in MobileConnect overview for the messages where Bitly custom domain urls are generated.

In Review ·Reported By 2 ·Updated 11 days ago

System Admin with ModifyAll permission to MessagingSession object is unable to delete messaging sessions if the user language is other than English

Messaging , Lightning , LiveMessage

A System Admin with ModifyAll permission to MessagingSession object and MessagingSession.Status as “Ended” is unable to delete messaging sessions when User Language is not English. Error Message: "Can’t delete an active, waiting or new Messaging Session. Try again after the session ends”

In Review ·Reported By 6 ·Updated 13 days ago

PlatformEventUsageMetric shows value for allowlisted deliveries

API , Platform , Messaging

Salesforce provides the PlatformEventUsageMetric object that you can use to query the High Volume Platform Event usage for your org. For more information, see: Currently...

Scheduled - Spring '23 ·Reported By 5 ·Updated 15 days ago

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