Salesforce Known Issues
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Can't contact the messaging service right now. Try again later

Messaging

Few channels may encounter error message "Can't contact the messaging service right now. Try again later" when sending outbound message through whatsapp/SMS

In Review ·Reported By 13 ·Updated 5 days ago

Opt-out then opt-in does not send acknowledgement message

Messaging

Not getting the initial greeting if its first time texting in after opting out

In Review ·Reported By 12 ·Updated 5 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 224 ·Updated 10 days ago

Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response

Messaging

When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...

In Review ·Reported By 72 ·Updated 12 days ago

Messaging sessions are intermittently not routing through Omni-Channel

Messaging , LiveMessage , Omni-Channel

When a customer sends in a message that is sent to a queue that routes through Omni-channel, the message is not routed through omni although the messaging session is created. This issue can be intermittent

In Review ·Reported By 31 ·Updated 16 days ago

Unable to remove Whatsapp Channel from Einstein Bot

Messaging , Einstein Bots , Summer 20

There is an issue where users are unable to remove the association of the Whatsapp channel from their Bot Overview page. It shows "No Actions Available" instead of a Delete option.

In Review ·Reported By 10 ·Updated 17 days ago

Ongoing 10DLC MMS Issue - Outbound MMS to Verizon Handsets don't go through

Messaging , Lightning

The SMS ecosystem is currently going through some changes in order to allow for a better experience for businesses looking to send SMS/MMS messages over U.S. and Canadian area codes. The initial change will reduce filtering and improve deliverability for companies sending messages over the Verizon long...

In Review ·Reported By 8 ·Updated 2022-04-15

Survey builder sending email from logged in user address rather than assigned email address

Messaging , User Interface

When sending a Survey invitation email via Survey Builder, emails received by the contact/client are from sent from logged in user's email id instead of global email address which was chosen as the sender from Survey Builder.

In Review ·Reported By 37 ·Updated 2022-04-11

Saving email as Draft status in Case Feed sets Is Externally Visible field to True

Chatter , Messaging , Service Cloud Console , Communities

Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.

In Review ·Reported By 17 ·Updated 2022-04-04

Opt-in message is missing in Lightning Messaging Conversation

Messaging , Spring 20

Opt-in feature in Lightning Messaging is not working as expected. The message for opt-in is not stored in the ConversationEntry to show it on the Conversation when opt-out event is followed by an opt-in event. When an opt-out event is immediately followed by an opt-in event, a race condition potentially...

No Fix ·Reported By 4 ·Updated 2022-03-24

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