Salesforce Known Issues
Trailblazer Community

Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response

Messaging

When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...

In Review ·Reported By 103 ·Updated 3 days ago

Can't contact the messaging service right now. Try again later

Messaging

Few channels may encounter error message "Can't contact the messaging service right now. Try again later" when sending outbound message through whatsapp/SMS

In Review ·Reported By 52 ·Updated 2 days ago

Messaging sessions are intermittently not routing through Omni-Channel

Messaging , LiveMessage , Omni-Channel

When a customer sends in a message that is sent to a queue that routes through Omni-channel, the message is not routed through omni although the messaging session is created. This issue can be intermittent

In Review ·Reported By 62 ·Updated 3 days ago

URL in email split and rendered as a rich link.

Live Agent , Messaging , Omni-Channel

Email when present along with a long text results in the text being escaped and only the email being sent

Scheduled - Summer '23 ·Reported By 3 ·Updated Yesterday

New!Messaging In-App and Web showing incorrect Messaging Session Status

Service , Messaging , Service Cloud Console , Omni-Channel

Messaging In-App and Web showing incorrect Messaging Session Status

In Review ·Reported By 1 ·Updated Today

New!MobileConnect | SMS Batch Transactional Messaging API overwrites subscriber request attributes

Messaging , Marketing Cloud Mobile , Marketing Cloud Contact Builder

The Transactional Messaging API SMS batch route ("messaging/v1/sms/messages") will overwrite subscriber request attributes with the last subscriber in the request payload when request level attributes are also present

In Review ·Reported By 0 ·Updated Yesterday

AgentMessageCount, EndUserMessageCount fields are not filled with values when using messaging for In app and web

Messaging

AgentMessageCount, EndUserMessageCount fields on messaging session record are not filled with values when using messaging for In app and web.

In Review ·Reported By 1 ·Updated 2 days ago

Queue position is not available in the Chat Transcript Events for chats transferred from bot to agent

Live Agent , Messaging , Service Cloud Console , LiveMessage , Einstein Bots

Queue position is not available in the Chat Transcript Events for chats transferred from bot to agent

In Review ·Reported By 0 ·Updated 2 days ago

Opt-out then opt-in does not send acknowledgement message

Messaging

Not getting the initial greeting if its first time texting in after opting out

In Review ·Reported By 14 ·Updated 3 days ago

Opt-out confirmation is not received for a session that has been ended already

Messaging

When the customer types any opt-out keyword from his number for a session that has been ended already with the HasInitialResponseSent set to true, then the configured opt-out message is not received. Actual Result When the customer types any opt-out keyword from his number for a session that has...

No Fix ·Reported By 2 ·Updated 3 days ago

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