Known Issues · Messaging
Inbound Initiated Whatsapp Messaging Session not updated to "Ended" after 24 hours of no response
When a visitor starts a Whatsapp Messaging Session by sending an inbound message, there is a 24 hour window where the Message can be responded to by an Agent. If that 24 hour window passes, the Session is technically terminated, but there is no update to the Messaging Session "Status" field. It remains...
In Review ·Reported By 97 ·Updated 3 days ago
TimeOnly type field doesn't work in Outbound Message due to IOException
When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result java.io.IOException: No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl
In Review ·Reported By 23 ·Updated 2 days ago
When user sends a message with a '#' followed by a number or '//' followed by a number, those messages are not received by the Agent logged int the console (e.g., #123456 or //123456). Once the Messaging session is ended we will be able to see null messages for those messages which are sent in followed...
Fixed ·Reported By 4 ·Updated 3 days ago
Can't contact the messaging service right now. Try again later
Few channels may encounter error message "Can't contact the messaging service right now. Try again later" when sending outbound message through whatsapp/SMS
In Review ·Reported By 39 ·Updated 7 days ago
Saving email as Draft status in Case Feed sets Is Externally Visible field to True
Chatter , Messaging , Service Cloud Console , Communities
Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.
In Review ·Reported By 21 ·Updated 7 days ago
Messaging Usage-based Entitlements 'Amount Used' values are not updating
When viewing Usage-based Entitlements in the Company Information section of Setup, users may observe that Messaging Usage-based Entitlements are not reflecting the actual amount used
In Review ·Reported By 13 ·Updated 8 days ago
Email Template: Case Thread ID in an email template is stripped
When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.
In Review ·Reported By 230 ·Updated 10 days ago
Link Tracking not displayed for Shortened SMS URL created within SFMC for Bitly custom Domain
Mobile , Messaging , Marketing Cloud Mobile
When a link is shortened within SFMC, URL tracking information is not displayed in MobileConnect overview for the messages where Bitly custom domain urls are generated.
In Review ·Reported By 2 ·Updated 11 days ago
Messaging , Lightning , LiveMessage
A System Admin with ModifyAll permission to MessagingSession object and MessagingSession.Status as “Ended” is unable to delete messaging sessions when User Language is not English. Error Message: "Can’t delete an active, waiting or new Messaging Session. Try again after the session ends”
In Review ·Reported By 6 ·Updated 13 days ago
PlatformEventUsageMetric shows value for allowlisted deliveries
Salesforce provides the PlatformEventUsageMetric object that you can use to query the High Volume Platform Event usage for your org. For more information, see: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_platformeventusagemetric.htm Currently...
Scheduled - Spring '23 ·Reported By 5 ·Updated 15 days ago
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