Known Issues · Messaging
No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses
When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter: name1@domain1.com,name2@domain2.com
In Review ·Reported By 20 ·Updated 2 days ago
Lead object is not available in Messaging Templates
Some of the Salesforce customers and their users reported an issue where the Lead is missing from the list of available objects for 'Insert Merge Field' when creating a new Messaging Template.
In Review ·Reported By 2 ·Updated 2 days ago
Custom Opt-out Message is not being sent for the Opt-out keywords when the 'Start Conversation' button is used to start a messaging session.
Scheduled - Winter '21 ·Reported By 1 ·Updated 3 days ago
Messaging Templates - Merge Fields in Quick Text not working for certain objects
An issue has been observed where use of Merge Fields in a Messaging Template throw an error when executed through Process Builder. Users may see the following error: "Can't insert the merge fields into the message because Quick Text isn't supported on the object you specified in the process. LiveMessage...
In Review ·Reported By 31 ·Updated 4 days ago
Live Agent , Messaging , Lightning
Custom actions and standard ones like Edit and Delete missing on the Highlights panel in Messaging Session and Chat Transcript objects in Lightning. The actions are seen in the list view in Lightning and in the record detail page in Classic, the actions are supported and the edit and delete action occurs...
In Review ·Reported By 12 ·Updated 4 days ago
When a Messaging conversation is submitted between 12pm-1pm GMT, the Start Time is off by 12 hours before the actual time. This is specific to Digital Engagement Messaging in Lightning.
In Review ·Reported By 5 ·Updated 4 days ago
Un-ended messaging sessions throwing errors after a Salesforce Site Switch
Messaging , Service Cloud Console , LiveMessage , Omni-Channel
Message sessions that were not in an 'Ended' status during a site switch can lead to errors when agents either accept or respond to said sessions.
In Review ·Reported By 8 ·Updated 5 days ago
Messaging , Service Cloud Console , Lightning , Omni-Channel
While working on messaging sessions, agents may run into a Sorry to Interrupt Error with the number showing -709169489.
Scheduled - Winter '21 ·Reported By 5 ·Updated 5 days ago
Whatsapp Messaging Notifications fails when it triggered by a process builder if the messaging user does not exist in the system. Messaging user and Messaging session gets created but message not sent to the Whatsapp number and see below error on messaging session. "Can't contact the messaging...
In Review ·Reported By 2 ·Updated 5 days ago
Conversation component fails to load outside of an Omni-Channel enabled Console app
Live Agent , Messaging , Lightning
We have identified an issue that prevents the Conversation component from loading outside of an Omni-Channel enabled Console app for both Messaging Session and Chat Transcript records.
In Review ·Reported By 3 ·Updated 11 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
