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Known Issues · Marketing Cloud Social Studio

The Influencer Score Between Social Studio and Social Customer Service Do Not Match

Marketing Cloud Social Studio

The Influencer Score for a post author is sometimes showing as 1 point higher in Social Customer Service than it is in Social Studio Engage.

In Review ·Reported By 3 ·Updated Yesterday

Error received when attempting to access a Facebook comment via the timestamp link

Marketing Cloud Social Studio

When attempting to access a Facebook comment natively by clicking the timestamp link in Social Studio or Social Customer Service, an error of "Sorry, this content isn't available right now" is sometimes received, despite the post still being visible on the native social network.

In Review ·Reported By 8 ·Updated 2 days ago

Some Facebook Inbox Messages not saved in Social Studio

Marketing Cloud Social Studio

The first Facebook Inbox Message from a customer is sometimes not being saved in Social Studio

In Review ·Reported By 0 ·Updated 2 days ago

Post "disappears" upon scheduling in Social Studio Publish

Marketing Cloud Social Studio

When creating a scheduled post from the Publish Calendar, it is not displayed on the Calendar once the Publish page reloads.

In Review ·Reported By 2 ·Updated 10 days ago

Social Studio Automate does not action every post when using a mixed account Datasource

Marketing Cloud Social Studio

When using a mixed Datasource, meaning containing both Topic Profiles and Managed account, you will notice that some posts are not being actioned as expected.

No Fix ·Reported By 0 ·Updated 10 days ago

Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found”

Marketing Cloud Social Studio

On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at...

Fixed in version Marketing Cloud Social March 2020 Release ·Reported By 6 ·Updated 11 days ago

Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred

Marketing Cloud Social Studio

Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語

Fixed in version Marketing Cloud Social March Release Patch 1.0 ·Reported By 4 ·Updated 11 days ago

Instagram Stories fail to publish on Android Devices

Marketing Cloud Social Studio

Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...

In Review ·Reported By 3 ·Updated 11 days ago

Social Studio Analyze Workbench displays a 'Crunching the Numbers' status

Marketing Cloud Social Studio

When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data.

In Review ·Reported By 2 ·Updated 11 days ago

Unable to modify Organization "Session Timeout" Setting in Social Studio

Marketing Cloud Social Studio

In Social studio, when you change the Organizational Timeout setting, it reverts back to the previous value. This is a sporadic issue that does not always happen to all Social Studio accounts.

No Fix ·Reported By 2 ·Updated 11 days ago

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