Known Issues · Marketing Cloud Social Studio
Instagram Likes count showing as 0 in Social Studio
Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.
In Review ·Reported By 6 ·Updated Yesterday
Engage Conversation Tab loads 0 Facebook comments when comments and replies count exceed 5k
While loading the Conversation Tab for a Facebook post in Social Studio Engage, it will display as 0 Comments when the post exceeds 5k comments and replies on Facebook.
Fixed in version Marketing Cloud Social March Release Patch 11.0 ·Reported By 0 ·Updated 2 days ago
Unable to Reply to Instagram Business Mention Posts in Social Customer Service
In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.
In Review ·Reported By 22 ·Updated 10 days ago
Social Account Disconnect Emails being sent too frequently
When a Twitter Social Account gets disconnected we send emails to the end users notifying them to reconnect. These emails get sent every 20-30 minutes.
In Review ·Reported By 1 ·Updated 12 days ago
Social Studio SSO Issuer Field Limiting Values to 64 Characters
Currently the Issuer Field in the Social Studio SSO setup is limiting values to 64 characters and not allowing for values with a greater length to be saved.
In Review ·Reported By 1 ·Updated 15 days ago
Sentiment Applied by Social Studio Automate is Not Displayed Consistently
When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly.
In Review ·Reported By 0 ·Updated 16 days ago
Service , Marketing Cloud Social Studio
Users may see the following error when accessing pages that include Social Intelligence component: Cannot read property 'data' of undefined
In Review ·Reported By 0 ·Updated 17 days ago
Unable to add new Linkedin accounts to a tenant
When attempting to add a new Linkedin account to a tenant, in which the authenticating user has never been used in Social Studio before, the process will fail.
Fixed ·Reported By 0 ·Updated 23 days ago
Facebook Reviews and Mentions formats could cause duplicate posts
There are slight differences in the formats of Facebook Reviews and Facebook Mentions that could potentially lead to the duplication of posts showing in Social Studio.
In Review ·Reported By 0 ·Updated 25 days ago
Facebook Reply Privately to Comment causes an extra Inbox Message to show in Social Studio
Upon reviewing Facebook Inbox Messages through your existing Social Account, it is possible to see an additional Received Inbox Message appear in your Engage Column or Analyze Dashboard/Workbench. When the "Reply Privately" feature is used to reply to a Facebook Comment in Social Studio Engage, Facebook...
Fixed in version Marketing Cloud Social March Release Patch 5.0 ·Reported By 0 ·Updated 2020-08-24
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