Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Social Studio

Unable to set location or @ mention in Social Studio

Marketing Cloud Social Studio

Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.

In Review ·Reported By 104 ·Updated 2 days ago

Twitter DM attachments (images, videos) not displaying in Social Customer Service

Service Cloud Console , Marketing Cloud Social Studio

When viewing a Twitter DM in Social Customer Service, the attached video/image loads only a blank grey page icon. When clicking on this icon to attempt to download, the file does not open.

In Review ·Reported By 36 ·Updated 3 days ago

Instagram Business hashtags in 'pending delete' status not updating

Marketing Cloud Social Studio

When deleting an Instagram Business hashtag in Social Studio, the status of the hashtag does not update as expected.

In Review ·Reported By 0 ·Updated 3 days ago

Instagram Likes count showing as 0 in Social Studio

Marketing Cloud Social Studio

Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.

In Review ·Reported By 14 ·Updated 4 days ago

Google My Business authentication issues

Marketing Cloud Social Studio

Various issues related to the authentication of Google My Business accounts in Social Studio may appear, including not being able to change the Page Admin in Social Studio and not seeing new content being ingested into Social Studio following a re-authorization of the account.

In Review ·Reported By 2 ·Updated 4 days ago

Instagram hashtag error if it is only Number

Marketing Cloud Social Studio

Error occurred if hashtag consists only number. This type of hashtags are valid in Native Instagram for Business.

In Review ·Reported By 0 ·Updated 5 days ago

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 36 ·Updated 9 days ago

Not all locations will be added to a Limited user profile for Google My Business

Marketing Cloud Social Studio

When trying to add Google My Business locations to a Limited User profile, the entire list is not available to select from.

In Review ·Reported By 1 ·Updated 17 days ago

Instagram Stories fail to publish on Android Devices

Marketing Cloud Social Studio

Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...

In Review ·Reported By 3 ·Updated 18 days ago

Individual Photo Posts share metrics with original Mulit-Image Post

Marketing Cloud Social Studio

When a multi-image Facebook post is published, we save the overarching post and each individual image. All metrics get logged to the overarching post, even though each individual image post can have its own metrics. When reported on, each image inherits the metrics from the overarching post.

No Fix ·Reported By 1 ·Updated 18 days ago

1 to 10 of 88 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.