Salesforce Known Issues
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Known Issues · Marketing Cloud Social Studio

Analyze - "Published Engagement Trend" and "Published Posts by Engagement" cards failing with Error

Marketing Cloud Social Studio

"Published Engagement Trend" and "Published Posts by Engagement" cards can show the error "Failed to load data" in the case that the specified date range was wide. This error may occur when the amount of data to be handled is too large.

In Review ·Reported By 5 ·Updated Today

Average Response Time Card is missing data in the Engagement Summary Dashboard

Marketing Cloud Social Studio

The average response time card in Engagement Summary Dashboards are missing data, causing the report not to be accurate. Customers are seeing this for all of May and June 2021.

In Review ·Reported By 3 ·Updated Yesterday

Social Studio Mobile app is not triggering push notifications

Marketing Cloud Social Studio

Currently mobile devices are not receiving push notifications and no red badge notification on the app icon to appear.

In Review ·Reported By 2 ·Updated 2 days ago

Unable to scroll when creating an Engagement Macro in Firefox

Marketing Cloud Social Studio

When trying to create a Macro, you can’t scroll through the Salesforce orgs to select the desired Org when using Firefox.

In Review ·Reported By 0 ·Updated 2 days ago

Delays in ingestion of Instagram Tag Posts in Social Studio

Marketing Cloud Social Studio

Some Instagram Tag posts (posts where another Instagram account has been tagged in a photo or video) are being ingested into Social Studio with a longer than expected delay.

In Review ·Reported By 4 ·Updated 6 days ago

Unable to set location or @ mention in Social Studio

Marketing Cloud Social Studio

Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.

Fixed ·Reported By 113 ·Updated 7 days ago

Instagram Likes count showing as 0 in Social Studio

Marketing Cloud Social Studio

Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.

In Review ·Reported By 15 ·Updated 7 days ago

Google My Business authentication issues

Marketing Cloud Social Studio

Various issues related to the authentication of Google My Business accounts in Social Studio may appear, including not being able to reauthorize the Google My Business account in Social Studio and not seeing new content being ingested into Social Studio following a re-authorization of the account.

In Review ·Reported By 8 ·Updated 7 days ago

Missing post metrics in Social Studio

Marketing Cloud Social Studio

Some managed social account posts are not reflecting any data for metrics such as clicks and engagement, despite there being data for these metrics available on the native social network

In Review ·Reported By 8 ·Updated 7 days ago

Twitter DM and Facebook post image attachments and all links display gray page icon

Marketing Cloud Social Studio

When using Lightning in Social Customer Service, users are seeing an additional grey file image when there is an attachment or image added to a Facebook post or Twitter DMs.

In Review ·Reported By 7 ·Updated 7 days ago

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