Known Issues · Marketing Cloud Social Studio
Facebook Reply with GIF is publishing with a static image of the GIF
When replying to a Facebook comment through Social Studio Engage and including a GIF, you can see that it loads and is sent as expected. However, when we open Facebook natively, we can see that the GIF is static/non-moving as if it were an image.
In Review ·Reported By 3 ·Updated Yesterday
Social posts not being created in Social Customer Service for certain Orgs using Starter Pack
A production incident during a Marketing Cloud Social infrastructure upgrade introduced a condition (for a period of 10 days) where social accounts added to Social Customer Service Starter Pack-enabled Salesforce Orgs would have been created in a misconfigured state. It is expected that this left certain...
In Review ·Reported By 1 ·Updated Today
Cannot save new keywords to topic profiles which had "Instagram" as a media type
The "Instagram" media type has been deprecated for broad listening topic profiles. When attempting to add a new keyword to a topic profile which previously had the media type "Instagram" selected, an error is received when attempting to save the topic profile.
In Review ·Reported By 0 ·Updated 2 days ago
Users are seeing the warning banner “Sending Post. Refresh to view your update” in Social Customer Service after replying to the social posts via cases. However, the replies go through successfully but the warning message/info appears on the feed.
In Review ·Reported By 13 ·Updated 7 days ago
Longer than expected loading time for Engage Columns
Longer than expected load times are being seen for some Engage Columns in Social Studio.
In Review ·Reported By 3 ·Updated 10 days ago
Social Studio SSO Issuer Field Limiting Values to 64 Characters
Currently the Issuer Field in the Social Studio SSO setup is limiting values to 64 characters and not allowing for values with a greater length to be saved.
In Review ·Reported By 4 ·Updated 13 days ago
Instagram DM’s Filtering by Origin Inbound or Outbound shows all posts as Inbound
In Engage, when filtering a Column with Instagram DM’s, using the origin “Outbound” displays 0 results. When using the origin “Inbound” or “Any,” all available posts are displayed.
In Review ·Reported By 3 ·Updated 14 days ago
Backfilling of posts is affected
After contacting Social Studio support, backfilling of all posts was not possible. The teams are working on a fix for this issue.
No Fix ·Reported By 2 ·Updated 21 days ago
Error received when trying to select an image for publishing on LinkedIn
Some customers are receiving the error "The selected image cannot be used and will be removed from the list. Please select or upload another image and try again" when attempting to publish an image to Linkedin.
No Fix ·Reported By 0 ·Updated 23 days ago
Error message "Cannot contain more than 1 URL" related to multiple periods in usernames
When attempting to reply to an Instagram post in Social Studio Engage, the error message "Cannot contain more than 1 URL" is received when the post contains a username with more than one period, and another term with at least one period.
In Review ·Reported By 5 ·Updated 27 days ago
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