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Known Issues · Marketing Cloud Social Studio

Duplicate comments saved for Facebook Unpublished posts

Marketing Cloud Social Studio

When an Unpublished (dark) Facebook post is edited, Facebook creates a new post id and copies all the existing comments/replies to this new post. Comments/replies left on this new version of the post may then be ingested again into Social Studio.

In Review ·Reported By 12 ·Updated 2 days ago

New!Facebook comments/replies being saved with language undefined

Marketing Cloud Social Studio

Some Facebook posts and comments are being saved in Social Studio with the language as "undefined."

In Review ·Reported By 1 ·Updated Yesterday

Delays in ingestion of Instagram Tag Posts in Social Studio

Marketing Cloud Social Studio

Some Instagram Tag posts (posts where another Instagram account has been tagged in a photo or video) are being ingested into Social Studio with a longer than expected delay.

No Fix ·Reported By 6 ·Updated 2 days ago

Different posts returned for the same time period in post reports

Marketing Cloud Social Studio

Some exported Tweet Engagement reports are showing different posts for the same timeframe when exported at different times

In Review ·Reported By 5 ·Updated 2 days ago

Error when clicking on the "View this on Facebook" link in Publish Calendar

Marketing Cloud Social Studio

In the Social Studio Publish Calendar, users selecting selecting “view this on Facebook” to access a post natively receive an error of "This content isn't available right now." This occurs when the post contains and image, and the Facebook page is using New Page Experience.

In Review ·Reported By 1 ·Updated 2 days ago

Delayed Facebook posts in Social Studio/Social Customer Service

Marketing Cloud Social Studio

The api call Social Studio makes on the client's behalf to gather new public posts has been experiencing an error when it took too long to return a response from Meta (Facebook). This is resulting in some Facebook posts being ingested with unexpected latency.

In Review ·Reported By 1 ·Updated 3 days ago

Error message "Cannot contain more than 1 URL" related to multiple periods in usernames

Marketing Cloud Social Studio

When attempting to reply to an Instagram post in Social Studio Engage, the error message "Cannot contain more than 1 URL" is received when the post contains a username with more than one period, and another term with at least one period.

No Fix ·Reported By 5 ·Updated 11 days ago

Filter "Match all of these labels" returns same results as "Match Any of these labels" in Publish Performance Reports

Marketing Cloud Social Studio

When in a Publish Performance Report, the Publish Label filter search "Match all of these labels" returns same results as "Match Any of these labels". The "Match all of these Labels" option should only return posts with Labels that contain exactly the Labels being searched. However, it currently returns...

No Fix ·Reported By 3 ·Updated 11 days ago

Instagram Business hashtags in 'pending delete' status not updating

Marketing Cloud Social Studio

When deleting an Instagram Business hashtag in Social Studio, the status of the hashtag does not update as expected.

No Fix ·Reported By 1 ·Updated 11 days ago

Twitter DM's redacted in Social Customer Service

Marketing Cloud Social Studio

When a direct message from a protected (private) Twitter account is received in Social Customer Service, the direct message is redacted

Fixed - Spring '23 ·Reported By 0 ·Updated 11 days ago

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