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Known Issues · Marketing Cloud Social Studio

Instagram Likes count showing as 0 in Social Studio

Marketing Cloud Social Studio

Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.

In Review ·Reported By 6 ·Updated Yesterday

Engage Conversation Tab loads 0 Facebook comments when comments and replies count exceed 5k

Marketing Cloud Social Studio

While loading the Conversation Tab for a Facebook post in Social Studio Engage, it will display as 0 Comments when the post exceeds 5k comments and replies on Facebook.

Fixed in version Marketing Cloud Social March Release Patch 11.0 ·Reported By 0 ·Updated 2 days ago

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 22 ·Updated 10 days ago

Social Account Disconnect Emails being sent too frequently

Marketing Cloud Social Studio

When a Twitter Social Account gets disconnected we send emails to the end users notifying them to reconnect. These emails get sent every 20-30 minutes.

In Review ·Reported By 1 ·Updated 12 days ago

Social Studio SSO Issuer Field Limiting Values to 64 Characters

Marketing Cloud Social Studio

Currently the Issuer Field in the Social Studio SSO setup is limiting values to 64 characters and not allowing for values with a greater length to be saved.

In Review ·Reported By 1 ·Updated 15 days ago

Sentiment Applied by Social Studio Automate is Not Displayed Consistently

Marketing Cloud Social Studio

When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly.

In Review ·Reported By 0 ·Updated 16 days ago

Cannot read property 'data' of undefined when accessing pages that include Social Intelligence component

Service , Marketing Cloud Social Studio

Users may see the following error when accessing pages that include Social Intelligence component: Cannot read property 'data' of undefined

In Review ·Reported By 0 ·Updated 17 days ago

Unable to add new Linkedin accounts to a tenant

Marketing Cloud Social Studio

When attempting to add a new Linkedin account to a tenant, in which the authenticating user has never been used in Social Studio before, the process will fail.

Fixed ·Reported By 0 ·Updated 23 days ago

Facebook Reviews and Mentions formats could cause duplicate posts

Marketing Cloud Social Studio

There are slight differences in the formats of Facebook Reviews and Facebook Mentions that could potentially lead to the duplication of posts showing in Social Studio.

In Review ·Reported By 0 ·Updated 25 days ago

Facebook Reply Privately to Comment causes an extra Inbox Message to show in Social Studio

Marketing Cloud Social Studio

Upon reviewing Facebook Inbox Messages through your existing Social Account, it is possible to see an additional Received Inbox Message appear in your Engage Column or Analyze Dashboard/Workbench. When the "Reply Privately" feature is used to reply to a Facebook Comment in Social Studio Engage, Facebook...

Fixed in version Marketing Cloud Social March Release Patch 5.0 ·Reported By 0 ·Updated 2020-08-24

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