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Known Issues · Marketing Cloud Social Studio

Engagement Report export returning different posts in CSV for same time period

Marketing Cloud Social Studio

Some exported Tweet Engagement reports are showing inconsistent data for the same timeframe when exported at different times

In Review ·Reported By 6 ·Updated 3 days ago

Analyze - "Published Engagement Trend" and "Published Posts by Engagement" cards failing with Error

Marketing Cloud Social Studio

"Published Engagement Trend" and "Published Posts by Engagement" cards can show the error "Failed to load data" in the case that the specified date range was wide. This error may occur when the amount of data to be handled is too large.

In Review ·Reported By 9 ·Updated 8 days ago

Popped out utility items close when Files are downloaded

Marketing Cloud Social Studio

When in a social post comment, popped out utilities (History tab) closes when a file attachment is downloaded

Scheduled - Winter '23 ·Reported By 5 ·Updated 11 days ago

Longer than expected loading time for Engage Columns

Marketing Cloud Social Studio

Longer than expected load times are being seen for some Engage Columns in Social Studio.

In Review ·Reported By 2 ·Updated 16 days ago

GIF Facebook Comment does not display in Social Customer Service

Marketing Cloud Social Studio

A Facebook Comment post containing a gif displays a grey square when viewing the Comment in Social Customer Service

In Review ·Reported By 2 ·Updated 16 days ago

Facebook Reply with GIF is publishing with a static image of the GIF

Marketing Cloud Social Studio

When replying to a Facebook comment through Social Studio Engage and including a GIF, you can see that it loads and is sent as expected. However, when we open Facebook natively, we can see that the GIF is static/non-moving as if it were an image.

In Review ·Reported By 2 ·Updated 23 days ago

Social Studio SSO returns 500 error when launching application

Marketing Cloud Social Studio

When attempting to access Social Studio via SSO, a 500 error is being returned in some cases

In Review ·Reported By 1 ·Updated 2022-04-22

Double layer of filtering not working in Analyze

Marketing Cloud Social Studio

When applying two layers of filtering in an Analyze dashboard, the data does not load

No Fix ·Reported By 1 ·Updated 2022-04-22

List of Image Classifiers in the Topic Profile shows inactive classifiers

Marketing Cloud Social Studio

When viewing a Topic Profile you may see inactive Image Classifiers

No Fix ·Reported By 1 ·Updated 2022-04-22

Instagram Business Story posts showing negative metrics

Marketing Cloud Social Studio

For Instagram Business Story Posts, some parts of Social Studio are showing the metric as ‘-1,’ rather than the expected value of '0,' for the ‘Published Posts by Engagement’ card within Analyze.

No Fix ·Reported By 0 ·Updated 2022-04-22

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