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Known Issues · Marketing Cloud Social Studio

Social Studio Analyze Workbench displays a 'Crunching the Numbers' status

Marketing Cloud Social Studio

When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data.

In Review ·Reported By 1 ·Updated 3 days ago

Social Studio Automate does not action every post when using a mixed account Datasource

Marketing Cloud Social Studio

When using a mixed Datasource, meaning containing both Topic Profiles and Managed account, you will notice that some posts are not being actioned as expected.

In Review ·Reported By 0 ·Updated 4 days ago

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 20 ·Updated 6 days ago

Facebook Reply Privately to Comment causes an extra Inbox Message to show in Social Studio

Marketing Cloud Social Studio

Upon reviewing Facebook Inbox Messages through your existing Social Account, it is possible to see an additional Received Inbox Message appear in your Engage Column or Analyze Dashboard/Workbench. When the "Reply Privately" feature is used to reply to a Facebook Comment in Social Studio Engage, Facebook...

In Review ·Reported By 0 ·Updated 12 days ago

Unable to modify Organization "Session Timeout" Setting in Social Studio

Marketing Cloud Social Studio

In Social studio, when you change the Organizational Timeout setting, it reverts back to the previous value. This is a sporadic issue that does not always happen to all Social Studio accounts.

In Review ·Reported By 2 ·Updated 2020-06-09

Payload to Social Network includes incorrect bit.ly links when using 2 or more URLs belonging to the same domain

Marketing Cloud Social Studio

When creating a post with 2 or more URLs belonging to the same domain, with 1 being the domain itself, and using bit.ly shortening, the payload sent to the social network is incorrect. This causes bad links to be published.

No Fix ·Reported By 1 ·Updated 2020-06-08

Instagram Reply to Comment incorrectly posts as a Comment on Post

Marketing Cloud Social Studio

This is considered an edge case and rarely reproducible. When replying to an Instagram Comment through Social Studio Engage, the comment will post as a reply under the post instead of a reply under the comment.

In Review ·Reported By 0 ·Updated 2020-06-08

Instagram Stories fail to publish on Android Devices

Marketing Cloud Social Studio

Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...

In Review ·Reported By 0 ·Updated 2020-06-05

Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred

Marketing Cloud Social Studio

Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語

Fixed in version Marketing Cloud Social March Release Patch 1.0 ·Reported By 4 ·Updated 2020-05-11

Parent post condition in Social Studio Automate only works for Facebook

Marketing Cloud Social Studio

While using the parent post condition within Social Studio Automate, you will notice that the condition is selectable as a condition for all media types. However, it will only work for posts matching the Facebook Media type. Other media types such as Twitter will not work as expected.

No Fix in version Marketing Cloud Social March Release Patch 1.0 ·Reported By 1 ·Updated 2020-05-11

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