Known Issues · Marketing Cloud Social Studio
"Published Engagement Trend" and "Published Posts by Engagement" cards can show the error "Failed to load data" in the case that the specified date range was wide. This error may occur when the amount of data to be handled is too large.
In Review ·Reported By 5 ·Updated Today
The average response time card in Engagement Summary Dashboards are missing data, causing the report not to be accurate. Customers are seeing this for all of May and June 2021.
In Review ·Reported By 3 ·Updated Yesterday
Currently mobile devices are not receiving push notifications and no red badge notification on the app icon to appear.
In Review ·Reported By 2 ·Updated 2 days ago
When trying to create a Macro, you can’t scroll through the Salesforce orgs to select the desired Org when using Firefox.
In Review ·Reported By 0 ·Updated 2 days ago
Some Instagram Tag posts (posts where another Instagram account has been tagged in a photo or video) are being ingested into Social Studio with a longer than expected delay.
In Review ·Reported By 4 ·Updated 6 days ago
Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.
Fixed ·Reported By 113 ·Updated 7 days ago
Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.
In Review ·Reported By 15 ·Updated 7 days ago
Various issues related to the authentication of Google My Business accounts in Social Studio may appear, including not being able to reauthorize the Google My Business account in Social Studio and not seeing new content being ingested into Social Studio following a re-authorization of the account.
In Review ·Reported By 8 ·Updated 7 days ago
When using Lightning in Social Customer Service, users are seeing an additional grey file image when there is an attachment or image added to a Facebook post or Twitter DMs.
In Review ·Reported By 7 ·Updated 7 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.