Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Social Studio

Instagram Likes count showing as 0 in Social Studio

Marketing Cloud Social Studio

Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.

In Review ·Reported By 11 ·Updated 3 days ago

Twitter follower count does not update

Marketing Cloud Social Studio

Daily Twitter follower count does not update consistently in Analayze dashboards.

In Review ·Reported By 0 ·Updated 3 days ago

Social Studio Analyze Workbench displays a 'Crunching the Numbers' status

Marketing Cloud Social Studio

When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data.

In Review ·Reported By 2 ·Updated 5 days ago

Display error Message when disabling users in Social Studio

Marketing Cloud Social Studio

When you attempt to disable a user, there is an error displayed "The server encountered an unexpected condition which prevented it from fulfilling the request” but the user is still deactivated once you cancel out of the admin screen and refresh.

In Review ·Reported By 1 ·Updated 5 days ago

Social Studio Publish Calendar - Unable to Reset All Filters

Marketing Cloud Social Studio

Clicking "Reset All" on filters that were applied to the Calendar in Social Studio Publish does not actually reset the filters when users login through Marketing Cloud before clicking on the Social Studio tab.

In Review ·Reported By 0 ·Updated 5 days ago

Unable to set location or @ mention in Social Studio

Marketing Cloud Social Studio

Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.

In Review ·Reported By 65 ·Updated 6 days ago

Unable to authenticate to Marketing Cloud via the Command Center

Marketing Cloud Social Studio

Users are unable to authenticate to the Marketing Cloud via the Command Center if the Marketing Cloud account in question is on stack s11 or s50. Command Center screens using the Marketing Cloud connection can therefore not be used.

In Review ·Reported By 3 ·Updated 6 days ago

Engagement number on Analyze 'Published Engagement Trend' Card and CSV from that Card shows different counts.

Marketing Cloud Social Studio

The Engagement number on Analyze 'Published Engagement Trend' Card for Facebook may show a discrepancy in the numbers shown when this same Card is exported as a CSV file.

In Review ·Reported By 0 ·Updated 6 days ago

Instagram Stories fail to publish on Android Devices

Marketing Cloud Social Studio

Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...

In Review ·Reported By 1 ·Updated 11 days ago

Sentiment Applied by Social Studio Automate is Not Displayed Consistently

Marketing Cloud Social Studio

When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly.

In Review ·Reported By 3 ·Updated 13 days ago

1 to 10 of 73 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.