Known Issues · Marketing Cloud Social Studio
Instagram Likes count showing as 0 in Social Studio
Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself.
In Review ·Reported By 11 ·Updated 3 days ago
Twitter follower count does not update
Daily Twitter follower count does not update consistently in Analayze dashboards.
In Review ·Reported By 0 ·Updated 3 days ago
Social Studio Analyze Workbench displays a 'Crunching the Numbers' status
When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data.
In Review ·Reported By 2 ·Updated 5 days ago
Display error Message when disabling users in Social Studio
When you attempt to disable a user, there is an error displayed "The server encountered an unexpected condition which prevented it from fulfilling the request” but the user is still deactivated once you cancel out of the admin screen and refresh.
In Review ·Reported By 1 ·Updated 5 days ago
Social Studio Publish Calendar - Unable to Reset All Filters
Clicking "Reset All" on filters that were applied to the Calendar in Social Studio Publish does not actually reset the filters when users login through Marketing Cloud before clicking on the Social Studio tab.
In Review ·Reported By 0 ·Updated 5 days ago
Unable to set location or @ mention in Social Studio
Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.
In Review ·Reported By 65 ·Updated 6 days ago
Unable to authenticate to Marketing Cloud via the Command Center
Users are unable to authenticate to the Marketing Cloud via the Command Center if the Marketing Cloud account in question is on stack s11 or s50. Command Center screens using the Marketing Cloud connection can therefore not be used.
In Review ·Reported By 3 ·Updated 6 days ago
The Engagement number on Analyze 'Published Engagement Trend' Card for Facebook may show a discrepancy in the numbers shown when this same Card is exported as a CSV file.
In Review ·Reported By 0 ·Updated 6 days ago
Instagram Stories fail to publish on Android Devices
Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...
In Review ·Reported By 1 ·Updated 11 days ago
Sentiment Applied by Social Studio Automate is Not Displayed Consistently
When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly.
In Review ·Reported By 3 ·Updated 13 days ago
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