Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Social Studio

Twitter DM and Facebook post image attachments and all links display gray page icon

Marketing Cloud Social Studio

When using Lightning in Social Customer Service, users are seeing an additional grey file image when there is an attachment or image added to a Facebook post or Twitter DMs.

In Review ·Reported By 6 ·Updated 17 days ago

Google My Business authentication issues

Marketing Cloud Social Studio

Various issues related to the authentication of Google My Business accounts in Social Studio may appear, including not being able to change the Page Admin in Social Studio and not seeing new content being ingested into Social Studio following a re-authorization of the account.

In Review ·Reported By 7 ·Updated 22 days ago

Sentiment Applied by Social Studio Automate is Not Displayed Consistently

Marketing Cloud Social Studio

When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly.

In Review ·Reported By 4 ·Updated 29 days ago

Language is not set correctly on some Facebook Inbox messages

Marketing Cloud Social Studio

Some Facebook Inbox messages may be classified with the default language of the Facebook page, rather than the language of the post itself.

In Review ·Reported By 3 ·Updated 29 days ago

List of Image Classifiers in the Topic Profile shows inactive classifiers

Marketing Cloud Social Studio

When viewing a Topic Profile you may see inactive Image Classifiers

In Review ·Reported By 0 ·Updated 29 days ago

Unable to authenticate to Marketing Cloud via the Command Center

Marketing Cloud Social Studio

Users are unable to authenticate to the Marketing Cloud via the Command Center if the Marketing Cloud account in question is on stack s11 or s50. Command Center screens using the Marketing Cloud connection can therefore not be used.

In Review ·Reported By 5 ·Updated 2021-03-31

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 37 ·Updated 2021-03-30

Twitter DM attachments (images, videos) not displaying in Social Customer Service

Service Cloud Console , Marketing Cloud Social Studio

When viewing a Twitter DM in Social Customer Service, the attached video/image loads only a blank grey page icon. When clicking on this icon to attempt to download, the file does not open.

In Review ·Reported By 36 ·Updated 2021-03-30

Error received when attempting to use 'Send to Mobile Device (Mobile Push)' option in Social Studio Publish for Instagram

Marketing Cloud Social Studio

An error message of "Error - Something went wrong" is received when attempting to use 'Send to Mobile Device (Mobile Push)' option in Social Studio Publish. This is affecting users with the latest version of the Instagram app.

In Review ·Reported By 3 ·Updated 2021-03-30

Unable to set location or @ mention in Social Studio

Marketing Cloud Social Studio

Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.

In Review ·Reported By 110 ·Updated 2021-03-25

1 to 10 of 92 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.