Salesforce Known Issues
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Known Issues · Marketing Cloud Sending

Aggregate UI tracking delayed for Stack 12 within Email Studio

Marketing Cloud Email Studio , Marketing Cloud Sending

Aggregate tracking for sends in Stack 12 can be delayed in the UI for either Opens or Clicks

Fixed ·Reported By 52 ·Updated Yesterday

Incorrect From Name and From Address displayed in Salesforce Email Send and IERs

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Sending , Marketing Cloud Content Builder

When an MC Sender Profile is used for email sends using dynamic values defined for From Name and/or From Email, the values are correct in the email received, but are not correct in SF (in Email Send and any related IERs). An example of dynamic value is referencing a field on the DE, such as %%First...

No Fix ·Reported By 0 ·Updated 2 days ago

Not Sent Tracking Extract for A/B Test Sends is Missing Subscribers Not Sent To

Marketing Cloud Email Studio , Marketing Cloud Sending

The Not Sent Tracking Extract does not capture the data for the A/B Test Sends.

In Review ·Reported By 3 ·Updated 5 days ago

Marketing Cloud Unsubscribe does not work for existing subscribers that would not meet current List Detective validation

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

If you have Marketing Cloud Connect setup and your Sales and Service Cloud integrated with Marketing Cloud, you have the option to unsubscribe or resubscribe Contacts or Leads by clicking the Marketing Cloud Unsubscribe/Resubscribe link on the Contact or Lead record page. See the following documentation...

No Fix ·Reported By 0 ·Updated 13 days ago

Sendlog may fail to log records when a NULL value in present for a field with a Default value set

Marketing Cloud Email Studio , Marketing Cloud Sending

When a field exists in the Send Log Data Extension with a Default Value configured, the send log may fail to write records at send time when a NULL value would otherwise be written.

In Review ·Reported By 1 ·Updated 28 days ago

Email Send logging Data extension has records which shows JobID as 0

Marketing Cloud Sending

A subset of customers may experience a bug with the send logging where there are no JobID, or shows JobID 0. This is because some of the SMS send logging data is captured incorrectly to the Email Send Logging Data extension.

In Review ·Reported By 1 ·Updated 29 days ago

View As WebPage Link Breaks from Data Retention

Marketing Cloud Integrations , Marketing Cloud Sending

When utilizing the send time context, https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-programmatic-content.meta/mc-programmatic-content/sendTimeContent.htm, to preserve VAWP the link can still break when data retention deletes the data. This will happen whether the Data Retention Policy...

In Review ·Reported By 1 ·Updated 2022-08-09

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending , Marketing Cloud Reports

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

No Fix ·Reported By 12 ·Updated 2022-08-08

ENS not capturing different Events in Batch with different Events

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Sending

When an API call to send to multiple recipients is created, and that batch of Subscribers generates more than one Event Type (e.g. EmailSent, EmailNotSent), the callback will not provide the different EventTypes for that Batch

Fixed in version Marketing Cloud Release June 2021 ·Reported By 5 ·Updated 2022-08-08

A newly created transactional send on Child BU uses wrong sendlog DE when Enterprise Sendlog has been deleted

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Sending

A Child Business Unit is set up to use the SendLog DE within the Top Level Enterprise Business Unit The Enterprise level SendLog is deleted and a new Child BU level SendLog is created. If a new triggered send is created it will use the Child BU Send Log. However when a Transactional Send is created...

No Fix ·Reported By 1 ·Updated 2022-08-08

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