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Known Issues · Marketing Cloud Sending

Email Send logging Data extension has records which shows JobID as 0

Marketing Cloud Sending

A subset of customers may experience a bug with the send logging where there are no JobID, or shows JobID 0. This is because some of the SMS send logging data is captured incorrectly to the Email Send Logging Data extension.

In Review ·Reported By 0 ·Updated 2 days ago

Content area code snippet includes line breaks which can leave an email template uneditable

Marketing Cloud Email Studio , Marketing Cloud Sending , Marketing Cloud Content Builder

When selecting the Code Snippet Content Area option to add to an HTML past email, additional line breaks are added and the Content Area is not created. If the HTML paste email is then saved, the Edit button will become unclickable and the template cannot be edited.

In Review ·Reported By 1 ·Updated 2022-04-25

Delays to a scheduled push send occur when 'Auto-refresh before send' checkbox enabled

Marketing Cloud Mobile , Marketing Cloud Sending

When using 'Auto-refresh before send' feature in a push message, message send can be delayed up to six hours because of processing of the audience refresh feature. When 'Auto-refresh before send' is enabled the system will wait up to 6 hours for the audience refresh to complete. If audience refresh...

No Fix ·Reported By 6 ·Updated 2022-04-11

Marketing Cloud functionality impacted in Chrome 92 after recent change to cross-origin iframe JavaScript dialogs

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts , Marketing Cloud Pages/Sites , Marketing Cloud Sending , Marketing Cloud Reports

As of Chrome version 92, customers may experience issues when working across the Marketing Cloud. This impact may appear with buttons that were previously functioning as expected. In the Chrome developer console logs, impacted users will see the following error: A different origin subframe tried to...

Fixed ·Reported By 51 ·Updated 2022-03-30

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending , Marketing Cloud Reports

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

No Fix ·Reported By 12 ·Updated 2022-03-30

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending , Marketing Cloud Reports

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 2022-03-30

Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending , Marketing Cloud Reports

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

Fixed in version Marketing Cloud Release October 2021 ·Reported By 1 ·Updated 2022-03-30

Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs

Marketing Cloud Admin , Marketing Cloud Sending , Marketing Cloud Reports

When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 1 ·Updated 2022-03-30

Question Marks in EmailName of Marketing Cloud Send RetrieveRequest

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Sending , Marketing Cloud Reports

API Send RetrieveRequest call pulls back question marks in the Email Name field, instead of the correct international alphabet characters.

No Fix ·Reported By 0 ·Updated 2022-03-30

IP cycling issue of Triggered-Send under domain based delivery condition

Marketing Cloud Sending

All IP addresses assigned to the account may not be used when email send via Triggered-Send with domain based delivery, which is Japan specific setting.

In Review ·Reported By 2 ·Updated 2022-02-22

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