Salesforce Known Issues
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Known Issues · Marketing Cloud Sending

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

In Review ·Reported By 7 ·Updated 14 days ago

Unable to use Forward to a Friend in an Email using special characters

Marketing Cloud Sending

When performing a send using special characters like for example Chinese letters in the subject line of an email that include a Forward to a Friend link, when clicking on submit at Forward to a Friend page, the following error is displayed: "Sorry, an error has occurred please close your browser and...

No Fix ·Reported By 2 ·Updated 18 days ago

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

In Review ·Reported By 16 ·Updated 26 days ago

Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner'

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address.

No Fix ·Reported By 1 ·Updated 27 days ago

Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs

Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing.

In Review ·Reported By 1 ·Updated 2020-05-28

REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn...

In Review ·Reported By 1 ·Updated 2020-05-18

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 3 ·Updated 2020-05-14

Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector

Marketing Cloud Integrations , Marketing Cloud Sending

When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will...

In Review ·Reported By 20 ·Updated 2020-05-04

AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name.

Fixed in version Marketing Cloud Release March 2020 ·Reported By 0 ·Updated 2020-04-06

Time Entries incorrect in Distributed Marketing application

Marketing Cloud Email Studio , Marketing Cloud Sending

The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone.

In Review ·Reported By 1 ·Updated 2020-04-03

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