Salesforce Known Issues
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Known Issues · Marketing Cloud Sending

Email Sends can fail due to a race condition

Marketing Cloud Email Studio , Marketing Cloud Sending , Marketing Cloud Content Builder

In some cases an email send can error due to a race condition when compiling the emails to send to a subscriber. This happens most often to very high volume customers.

In Review ·Reported By 0 ·Updated 6 days ago

The permission SendEmailToList set to DENY does not stop users from sending emails in Email Studio, Email Activities and JB Email Activity.

Marketing Cloud Sending

The permission Email > List > SendEmailToList and Email > Subscribers > All Subscribers > SendEmailToList, set to DENY, does not stop users from sending emails.With this permission set to deny the users can send using Email Studio from Content, Automation Studio Email Activities and Journey builder Email...

In Review ·Reported By 0 ·Updated 6 days ago

RedirectTo() with an anchor tag with Web Analytics Connector enabled does not move the anchor tag to the end

Marketing Cloud Sending

When Web Analytics Connector is enabled, if you use RedirectTo() with an anchor tag the anchor tag is not moved to the back of the parameters.

In Review ·Reported By 2 ·Updated 8 days ago

A partially sent batch can be marked as fully sent in _sent data view

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

Sometimes an internal server has an issue while sending a batch on a job and only completes sending to part of the batch but the whole batch is still marked as sent.

No Fix ·Reported By 0 ·Updated 11 days ago

API calls to Email or SMS Triggered Sends can intermittently fail with timeout error

Marketing Cloud Email Studio , Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile , Marketing Cloud Sending

API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a "An unexpected error occurred while attempting to queue the send" error response.

In Review ·Reported By 7 ·Updated 14 days ago

Some Transactional Messaging calls incorrectly return a MCMS_UTM_Validation_DuplicateMessageKey error due to internal retry logic

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Sending

Some Transactional Messaging API calls will incorrectly show an error response due to an internal retry logic.

In Review ·Reported By 4 ·Updated 20 days ago

Single double quotes (“) are converted into two double quotes and adding a space/new line character between them during preview and test of Email send

Marketing Cloud Email Studio , Marketing Cloud Sending , Marketing Cloud Content Builder

Single double quotes (“) are converted into two double quotes and adding a space or new line character between them. This issue occurs while generating preview in Content builder and also when the real send is happening.

In Review ·Reported By 1 ·Updated 28 days ago

Transactional Send Journeys can be slow to send out if inflow is low

Marketing Cloud Journey Builder , Marketing Cloud Sending

Transactional Send Journeys can be very fast when there is a constant stream of requests coming in, however lulls in the traffic sent to these can result in delayed periods where new internal processes are spun up when existing processes get closed out.

In Review ·Reported By 3 ·Updated 2022-12-21

Unable to schedule a Marketing Cloud Prebuild Burst Send properly

Marketing Cloud Email Studio , Marketing Cloud Sending , Marketing Cloud Content Builder

Currently, when using the Send Flow to schedule a Prebuild Burst email send, the time (and not the date) will only be used to start the send. For instance, scheduling a Prebuild Burst send on 11/29 at 12pm to start sending on 11/30 at 9pm will start the send on 11/29 at 9pm.

In Review ·Reported By 0 ·Updated 2022-12-14

Data Extension with a text field named "EmailAddr" will not use Email Address type field for sending

Marketing Cloud Sending , Marketing Cloud Contact Builder

When using “emailaddr” as a field name in a data extension, this field is used to send emails to subscribers Email Address values in All Subscribers or the Data Extension's Email Address type field are ignored. Tracking and Reports will show the email address from All Subscribers or the Email Address...

No Fix ·Reported By 0 ·Updated 2022-12-12

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