Salesforce Known Issues
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Known Issues · Marketing Cloud Sending

ENS not capturing different Events in Batch with different Events

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Sending

When an API call to send to multiple recipients is created, and that batch of Subscribers generates more than one Event Type (e.g. EmailSent, EmailNotSent), the callback will not provide the different EventTypes for that Batch

In Review ·Reported By 5 ·Updated 3 days ago

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients , Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 3 ·Updated 23 days ago

Personalization is not rendered in Push Inbox CloudPage when opened via alert notification

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending

Since the April 2019, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

In Review ·Reported By 7 ·Updated 2021-03-27

New Username entry for Account Level List Detective unsubscribes subscribers

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username.

Fixed in version Marketing Cloud Release January 2021 ·Reported By 0 ·Updated 2021-02-16

Throttled jobs with no throttle limit throws 'NullReferenceException'

Marketing Cloud Email Studio , Marketing Cloud Sending

In some scenarios clients may receive notifications for cancelled actions that reference OMM.OMMSlot.ReleaseThrottledSlot in the failure message. In these scenarios the job will be placed in a cancelled state.

Fixed in version Marketing Cloud Release January 2021 ·Reported By 0 ·Updated 2021-02-16

Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector

Marketing Cloud Integrations , Marketing Cloud Sending

When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will...

In Review ·Reported By 20 ·Updated 2021-02-03

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 11 ·Updated 2021-01-21

Help URL 404s in Send Email Wizard

Marketing Cloud Email Studio , Marketing Cloud Sending

The "Learn More" Help link in the UI is broken when going through the Content Builder Send Flow

Fixed in version Marketing Cloud Release October 2020 ·Reported By 0 ·Updated 2020-11-09

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

No Fix ·Reported By 20 ·Updated 2020-10-27

Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

In Review ·Reported By 1 ·Updated 2020-10-02

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