Salesforce Known Issues
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Known Issues · Marketing Cloud Sending

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 10 ·Updated 2 days ago

Help URL 404s in Send Email Wizard

Marketing Cloud Email Studio , Marketing Cloud Sending

The "Learn More" Help link in the UI is broken when going through the Content Builder Send Flow

Fixed in version Marketing Cloud Release October 2020 ·Reported By 0 ·Updated 19 days ago

New Username entry for Account Level List Detective unsubscribes subscribers

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username.

In Review ·Reported By 0 ·Updated 23 days ago

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

No Fix ·Reported By 20 ·Updated 2020-10-27

Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

In Review ·Reported By 1 ·Updated 2020-10-02

Throttled jobs with no throttle limit throws 'NullReferenceException'

Marketing Cloud Email Studio , Marketing Cloud Sending

In some scenarios clients may receive notifications for cancelled actions that reference OMM.OMMSlot.ReleaseThrottledSlot in the failure message. In these scenarios the job will be placed in a cancelled state.

In Review ·Reported By 0 ·Updated 2020-09-29

Time Entries incorrect in Distributed Marketing application

Marketing Cloud Email Studio , Marketing Cloud Sending

The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone.

No Fix ·Reported By 1 ·Updated 2020-09-14

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 2020-09-11

Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs

Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 1 ·Updated 2020-08-05

User Initiated Sends and Triggered Sends, if the Start Time or End Time is set to a time that equates to 00:00 CST after timezone calculations,

Marketing Cloud Sending

When a customer sets the Start time or End time for a throttle in User Initiated Send or Triggered Send, and the Start time or End time equates to 00:00 after timezone calculations using the classic UI, the Start Time and End time will be blank if the Throttle is removed and then added back.

No Fix ·Reported By 0 ·Updated 2020-07-30

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