Known Issues · Marketing Cloud Reports
Report occasionally fails with 'Unknown' error
Marketing Cloud Intelligence , Marketing Cloud Reports
Report with the type of 'PNG' or 'PDF' occasionally fails with 'Unknown' error
In Review ·Reported By 2 ·Updated Today
MC Intelligence reporting | Temporary lag in the data refresh.
Temporary lag in data refresh causes the data to be retrieved one hour later each day.
Fixed ·Reported By 3 ·Updated Yesterday
New!Delivered counts in Journey UI for WhatsApp Chat Messaging (Sinch) integrations incorrect
Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Reports
Journeys conducting WhatsApp sends with a WhatsApp Chat Messaging (Sinch) integration may see a discrepancy in the 'Delivered' counts within the Journey Builder UI compared to the output of the Chat Messaging Extract.
In Review ·Reported By 0 ·Updated Yesterday
In Marketing Cloud Intelligence Report, customers may be facing an error 'Not an eligible entity for your account' when clicking "View More' buttons on Email Overview dashboard.
Fixed ·Reported By 0 ·Updated Yesterday
"N/A" values for several Push fields
Seeing "N/A" values for several push fields (Push Content Name, Business Unit, Campaign Name, etc.) in Marketing Cloud Reports
In Review ·Reported By 15 ·Updated 3 days ago
Scheduled reports don't run on the date they are supposed to
Scheduled reports don't run on the date they are scheduled to run, they are triggered later.
In Review ·Reported By 1 ·Updated 6 days ago
Some widgets are not loading in Marketing Cloud Reports' dashboard pages
Marketing Cloud Intelligence , Marketing Cloud Reports
Some widgets in Marketing Cloud Reports pages are not loading and showing the error "Unable to Load Widget Widget settings are invalid"
No Fix ·Reported By 0 ·Updated 7 days ago
Provisioning failure for accounts with multiple Business Units
The setup may take some time (48 hours) before you can use Datorama Reports. This is the message you will face: "Setup can take up to 48 hours before you can use Datorama Reports for the first time" If you are still facing the message after these 48 hours, please click on - This Issue Affects me.
No Fix ·Reported By 1 ·Updated 15 days ago
WhatsApp ChatMessagingDetail Extract - "Contact Tracking Detail" data is duplicated
Marketing Cloud Automations , Marketing Cloud Mobile , Marketing Cloud Reports
Data in reporting is duplicated and populated into extracts of other channels within the same account.
In Review ·Reported By 2 ·Updated 20 days ago
Dashboard Page Export Fails Occasionally
Marketing Cloud Intelligence , Marketing Cloud Reports
The dashboard page fails to export sporadically. It also makes the reports and actions fail when those include the export of the page or widget as a PDF or PNG file.
In Review ·Reported By 2 ·Updated 22 days ago
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