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Known Issues · Marketing Cloud Reports

Report occasionally fails with 'Unknown' error

Marketing Cloud Intelligence , Marketing Cloud Reports

Report with the type of 'PNG' or 'PDF' occasionally fails with 'Unknown' error

In Review ·Reported By 2 ·Updated Today

MC Intelligence reporting | Temporary lag in the data refresh.

Marketing Cloud Reports

Temporary lag in data refresh causes the data to be retrieved one hour later each day.

Fixed ·Reported By 3 ·Updated Yesterday

New!Delivered counts in Journey UI for WhatsApp Chat Messaging (Sinch) integrations incorrect

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Reports

Journeys conducting WhatsApp sends with a WhatsApp Chat Messaging (Sinch) integration may see a discrepancy in the 'Delivered' counts within the Journey Builder UI compared to the output of the Chat Messaging Extract.

In Review ·Reported By 0 ·Updated Yesterday

'Not an eligible entity for your account' error when clicking 'View More' buttons on Email Overview dashboard

Marketing Cloud Reports

In Marketing Cloud Intelligence Report, customers may be facing an error 'Not an eligible entity for your account' when clicking "View More' buttons on Email Overview dashboard.

Fixed ·Reported By 0 ·Updated Yesterday

"N/A" values for several Push fields

Marketing Cloud Reports

Seeing "N/A" values for several push fields (Push Content Name, Business Unit, Campaign Name, etc.) in Marketing Cloud Reports

In Review ·Reported By 15 ·Updated 3 days ago

Scheduled reports don't run on the date they are supposed to

Marketing Cloud Reports

Scheduled reports don't run on the date they are scheduled to run, they are triggered later.

In Review ·Reported By 1 ·Updated 6 days ago

Some widgets are not loading in Marketing Cloud Reports' dashboard pages

Marketing Cloud Intelligence , Marketing Cloud Reports

Some widgets in Marketing Cloud Reports pages are not loading and showing the error "Unable to Load Widget Widget settings are invalid"

No Fix ·Reported By 0 ·Updated 7 days ago

Provisioning failure for accounts with multiple Business Units

Marketing Cloud Reports

The setup may take some time (48 hours) before you can use Datorama Reports. This is the message you will face: "Setup can take up to 48 hours before you can use Datorama Reports for the first time" If you are still facing the message after these 48 hours, please click on - This Issue Affects me.

No Fix ·Reported By 1 ·Updated 15 days ago

WhatsApp ChatMessagingDetail Extract - "Contact Tracking Detail" data is duplicated

Marketing Cloud Automations , Marketing Cloud Mobile , Marketing Cloud Reports

Data in reporting is duplicated and populated into extracts of other channels within the same account.

In Review ·Reported By 2 ·Updated 20 days ago

Dashboard Page Export Fails Occasionally

Marketing Cloud Intelligence , Marketing Cloud Reports

The dashboard page fails to export sporadically. It also makes the reports and actions fail when those include the export of the page or widget as a PDF or PNG file.

In Review ·Reported By 2 ·Updated 22 days ago

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