Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 36 ·Updated 3 days ago

New!Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

In Review ·Reported By 0 ·Updated Yesterday

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 8 ·Updated 5 days ago

Location map does not load on the Web and Mobile Analytics home page.

Marketing Cloud Reporting

The location map is not loading on the W&MA home page, or if you expand the visitor location tile.

In Review ·Reported By 2 ·Updated 8 days ago

Journey Builder reports have an upper limit to the number of journeys that can be selected

Marketing Cloud Journey Builder , Marketing Cloud Reporting

When creating the "Journey Builder Email Send Summary" or "Journey Builder Email Sends by Day" reports, you have the ability to select "ALL" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select.

No Fix ·Reported By 1 ·Updated 12 days ago

Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished

Marketing Cloud Email Studio , Marketing Cloud Reporting

When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail.

No Fix ·Reported By 1 ·Updated 12 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 15 days ago

Pipes in Journey Names cause issues with Journey Reports

Marketing Cloud Journey Builder , Marketing Cloud Reporting

If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.

In Review ·Reported By 3 ·Updated 29 days ago

User Agent Data does not log all possible entries

Marketing Cloud Reporting

When running a report such as "Email Performance by Device" where user agent data can be reflected in the report, you may notice a higher than normal number of "unspecified" entries. This is due to our user agent library being out of date.

In Review ·Reported By 1 ·Updated 2020-08-07

Integration/EmailPreview.aspx returns a blank page

Marketing Cloud Email Studio , Marketing Cloud API , Marketing Cloud Reporting

The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 6 ·Updated 2020-08-05

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