Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 102 ·Updated Yesterday

Marketing Cloud functionality impacted in Chrome 92 after recent change to cross-origin iframe JavaScript dialogs

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts , Marketing Cloud Pages/Sites , Marketing Cloud Reporting , Marketing Cloud Sending

As of Chrome version 92, customers may experience issues when working across the Marketing Cloud. This impact may appear with buttons that were previously functioning as expected. In the Chrome developer console logs, impacted users will see the following error: A different origin subframe tried to...

In Review ·Reported By 47 ·Updated Today

Datorama Reporting labeling Audience Name or Audience type as 'N/A'

Marketing Cloud Reporting

Jobs may have an Audience Name or Audience Type of N/A in Datorama Reporting. This may cause you to be unable to filter by specific audiences or get accurate tracking data for specific audiences.

In Review ·Reported By 11 ·Updated 3 days ago

WhatsApp Tracking Extract fails to run

Marketing Cloud Mobile , Marketing Cloud Reporting

When running the WhatsApp Tracking Extract, the only combination of outputs that will allow the extract to run is: Contact Tracking Detail = False Inbound Message Logs = True Potential Channel Unsubscribes = False

In Review ·Reported By 10 ·Updated 6 days ago

_ListSubscribers DataView does not list Business Unit Suppression list Subscribers

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Reporting

When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers

In Review ·Reported By 5 ·Updated 6 days ago

Journey Analytics and Email Analytics do not match due to mismatch timezones

Marketing Cloud Journey Builder , Marketing Cloud Reporting

In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.

In Review ·Reported By 2 ·Updated 10 days ago

Contacts Without Channel Addresses Data Extension Fails on Random Split

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

The Data Extension (DE) that gets created as part of the "Contacts Without Channel Addresses" Extract cannot be split without first modifying the DE properties. This issue can occur with other data extensions, but is more prevalent in this particular DE.

In Review ·Reported By 0 ·Updated 10 days ago

Location map does not load on the Web and Mobile Analytics home page.

Marketing Cloud Reporting

The location map is not loading on the W&MA home page, or if you expand the visitor location tile.

No Fix ·Reported By 6 ·Updated 20 days ago

CloudPages Reports unavailable to all users after In the reporting section

Marketing Cloud Admin , Marketing Cloud Pages/Sites , Marketing Cloud Reporting

Due to a configuration discrepancy, all users are unable to access any CloudPages reports, including reports they have previously saved or scheduled. As such, CloudPages is not considered by the Reports app to be a valid application for any user, and as such, no user has access to any CloudPages rep...

In Review ·Reported By 7 ·Updated 28 days ago

Unable to Schedule Marketing Cloud Report when the Culture Code is not in English

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting

When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.'

No Fix ·Reported By 3 ·Updated 29 days ago

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