Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 52 ·Updated 3 days ago

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 10 ·Updated 2 days ago

Location map does not load on the Web and Mobile Analytics home page.

Marketing Cloud Reporting

The location map is not loading on the W&MA home page, or if you expand the visitor location tile.

In Review ·Reported By 3 ·Updated 3 days ago

Pipes in Journey Names cause issues with Journey Reports

Marketing Cloud Journey Builder , Marketing Cloud Reporting

If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.

In Review ·Reported By 3 ·Updated 5 days ago

User Agent Data does not log all possible entries

Marketing Cloud Reporting

When running a report such as "Email Performance by Device" where user agent data can be reflected in the report, you may notice a higher than normal number of "unspecified" entries. This is due to our user agent library being out of date.

In Review ·Reported By 2 ·Updated 2020-10-23

Discover Reports intermittently Error when Scheduled Delivery is sent to the FTP

Marketing Cloud Reporting

When a Report is built using the Discover package and scheduled to Submit the Report on a schedule, and the delivery option is the FTP, intermittently the Report will fail to generate and an Error Message will display in the generated file.

In Review ·Reported By 5 ·Updated 2020-10-02

Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

In Review ·Reported By 1 ·Updated 2020-10-02

Marketing Cloud Discover Reports not Sending Results to FTP from the UI

Marketing Cloud Admin , Marketing Cloud Reporting

Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists...

In Review ·Reported By 17 ·Updated 2020-09-30

Scheduled Discover Reports can become corrupt

Marketing Cloud Reporting

Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. <html><head><title>Downloading Report ...</title></head><body><img src='../../images/report/refreshing0.gif'><br>Downloading...

In Review ·Reported By 10 ·Updated 2020-09-28

Journey Builder reports have an upper limit to the number of journeys that can be selected

Marketing Cloud Journey Builder , Marketing Cloud Reporting

When creating the "Journey Builder Email Send Summary" or "Journey Builder Email Sends by Day" reports, you have the ability to select "ALL" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select.

No Fix ·Reported By 1 ·Updated 2020-09-14

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