Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

Audience Names in Datorama do not match Source Names in Discover reports

Marketing Cloud Reporting

When creating Datorama Reports/Pivot Tables and utilizing the Field Name "Audience Name," formerly known as "Source Name," in Discover Reports, the data may appear skewed. In Datorama, the audiences are only being associated with a single Audience Name or N/A per email name, whereas in Discover Reports...

In Review ·Reported By 4 ·Updated 3 days ago

Datorama Reporting labeling Audience Name or Audience type as 'N/A'

Marketing Cloud Reporting

Jobs may have an Audience Name or Audience Type of N/A in Datorama Reporting. This may cause you to be unable to filter by specific audiences or get accurate tracking data for specific audiences.

In Review ·Reported By 15 ·Updated 4 days ago

Contact Data Portability Report downloaded with CSV format has inaccurate column headers

Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

Contact Data Portability Report downloaded with CSV format has inaccurate column headers

In Review ·Reported By 2 ·Updated 10 days ago

Running reports in Analytics Builder displays 'ASP.NET session has expired or could not be found' error message

Marketing Cloud Reporting

Running a report in Analytics Builder sometimes fails to complete with the following error showing on the UI: "ASP.NET session has expired or could not be found" A scenario where this has been seen to occur is when a report is run after switching business units.

No Fix ·Reported By 2 ·Updated 10 days ago

SMS Message Summary Report can produce results from days outside the set timeframe

Marketing Cloud Admin , Marketing Cloud Mobile , Marketing Cloud Reporting

The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used.

In Review ·Reported By 1 ·Updated 10 days ago

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 110 ·Updated 11 days ago

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 11 ·Updated 11 days ago

Email Performance Over Time and Single Email Performance by Device Generate 403 Error

Marketing Cloud Reporting

When attempting to run the Email Performance Over Time or the Single Email Performance by Device report when selecting a Content Builder email a 403 error will be generated. 403 Not Authorized . You don't have the correct roles or permissions enabled to access this information. Contact your administrator...

Fixed in version Marketing Cloud March 2020 Patch 3.2 ·Reported By 9 ·Updated 11 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 11 days ago

Integration/EmailPreview.aspx returns a blank page

Marketing Cloud Email Studio , Marketing Cloud API , Marketing Cloud Reporting

The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 6 ·Updated 11 days ago

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