Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 21 ·Updated 5 days ago

Integration/EmailPreview.aspx returns a blank page

Marketing Cloud Email Studio , Marketing Cloud API , Marketing Cloud Reporting

The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.

In Review ·Reported By 6 ·Updated 7 days ago

Culture code for the Reports UI is not defaulting to English when unsupported culture code selected causing text to display with double braces {{ }}.

Marketing Cloud Reporting

When a user selects a culture code that is not supported by Marketing Cloud then the Reports app should have set the code to English by default. This is not happening. Supported culture codes: en-US de-DE pt-BR fr-FR ja-JP

In Review ·Reported By 0 ·Updated 13 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

In Review ·Reported By 7 ·Updated 14 days ago

All links aren't displaying in Link View for multi-list sends in Tracking tab

Marketing Cloud Reporting

When viewing the Link View under the Click Activity tab within Tracking in Email Studio, all links in a send aren't reported when there are multiple lists.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 1 ·Updated 21 days ago

SMS Message Detail Report Outputs May Show Blank IsoCountryCode

Marketing Cloud Mobile , Marketing Cloud Reporting

The 'SMS Message Detail Report' report output may not show a value for some mobile numbers that were sent SMS messages.

No Fix ·Reported By 0 ·Updated 27 days ago

SMS Message Summary Report can produce results from days outside the set timeframe

Marketing Cloud Admin , Marketing Cloud Mobile , Marketing Cloud Reporting

The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used.

In Review ·Reported By 1 ·Updated 2020-06-02

Pipes in Journey Names cause issues with Journey Reports

Marketing Cloud Journey Builder , Marketing Cloud Reporting

If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.

In Review ·Reported By 2 ·Updated 2020-06-01

Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs

Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing.

In Review ·Reported By 1 ·Updated 2020-05-28

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 3 ·Updated 2020-05-14

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