Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 77 ·Updated Yesterday

Export of click activity pulls in email name differently between excel and PDF option

Marketing Cloud Email Studio , Marketing Cloud Reporting

When exporting click activity from the tracking tab in Email Studio, it gives the option to export as a PDF or an excel file. The PDF option will display the email name as it was when the job was sent but the excel file displays the current name of the email used in the job.

No Fix ·Reported By 0 ·Updated 8 days ago

Marketing Cloud Report Export/Schedule To FTP 'Make it Unique' option Appends GUID to Filename Instead of Date/Time

Marketing Cloud Reporting

When creating a schedule for a Marketing Cloud report, within the FTP Delivery Options, the filename can be made unique by ticking the Ticking the 'Make it Unique' option. But this appends a GUID to the filename instead of the expected date time stamp.

In Review ·Reported By 3 ·Updated 28 days ago

Subset of Extracts on Stack 12 are non functional

Marketing Cloud Automations , Marketing Cloud Admin , Marketing Cloud Reporting

Extracts that are currently unable to be configured: - Zip. -UTF16toUTF8_Safehouse -UTF16toUTF8_FTP -Unzip -Gzip -FileConvert -FF_UTF16toUTF8_WFileTransfer -Enhanced FTP File Mover and Copier -DeleteFilesfromFTPandSafehouse -Data Extension Extract with File Encoding and gzip To clarify,...

In Review ·Reported By 0 ·Updated 28 days ago

S10 Account cannot create or edit a scheduled report due to incorrect validation

Marketing Cloud Reporting

We are seeing issues with the Edit Report Schedule screen for both old and new reports. It is giving a false error the "Start time must be greater than the current time"

In Review ·Reported By 0 ·Updated 2021-03-22

User Agent Data does not log all possible entries

Marketing Cloud Reporting

When running a report such as "Email Performance by Device" where user agent data can be reflected in the report, you may notice a higher than normal number of "unspecified" entries. This is due to our user agent library being out of date.

No Fix ·Reported By 3 ·Updated 2021-03-01

Journey Analytics and Email Analytics do not match due to mismatch timezones

Marketing Cloud Journey Builder , Marketing Cloud Reporting

In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.

In Review ·Reported By 1 ·Updated 2021-03-01

Location map does not load on the Web and Mobile Analytics home page.

Marketing Cloud Reporting

The location map is not loading on the W&MA home page, or if you expand the visitor location tile.

In Review ·Reported By 6 ·Updated 2021-02-23

Pipes in Journey Names cause issues with Journey Reports

Marketing Cloud Journey Builder , Marketing Cloud Reporting

If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.

Fixed in version Marketing Cloud Release January 2021 ·Reported By 3 ·Updated 2021-02-16

Scheduled Discover Reports can become corrupt

Marketing Cloud Reporting

Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. <html><head><title>Downloading Report ...</title></head><body><img src='../../images/report/refreshing0.gif'><br>Downloading...

In Review ·Reported By 12 ·Updated 2021-01-22

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