Known Issues · Marketing Cloud Reporting
User Agent Data does not log all possible entries
When running a report such as "Email Performance by Device" where user agent data can be reflected in the report, you may notice a higher than normal number of "unspecified" entries. This is due to our user agent library being out of date.
No Fix ·Reported By 3 ·Updated 5 days ago
Journey Analytics and Email Analytics do not match due to mismatch timezones
Marketing Cloud Journey Builder , Marketing Cloud Reporting
In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.
In Review ·Reported By 1 ·Updated 5 days ago
403 Not Authorized when Running Discover Reports
You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...
In Review ·Reported By 67 ·Updated 8 days ago
Location map does not load on the Web and Mobile Analytics home page.
The location map is not loading on the W&MA home page, or if you expand the visitor location tile.
In Review ·Reported By 6 ·Updated 11 days ago
Pipes in Journey Names cause issues with Journey Reports
Marketing Cloud Journey Builder , Marketing Cloud Reporting
If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.
Fixed in version Marketing Cloud Release January 2021 ·Reported By 3 ·Updated 18 days ago
When creating a schedule for a Marketing Cloud report, within the FTP Delivery Options, the filename can be made unique by ticking the Ticking the 'Make it Unique' option. But this appends a GUID to the filename instead of the expected date time stamp.
In Review ·Reported By 2 ·Updated 2021-02-02
Scheduled Discover Reports can become corrupt
Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. <html><head><title>Downloading Report ...</title></head><body><img src='../../images/report/refreshing0.gif'><br>Downloading...
In Review ·Reported By 12 ·Updated 2021-01-22
Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field
Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending
The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.
In Review ·Reported By 11 ·Updated 2021-01-21
When a user selects a culture code that is not supported by Marketing Cloud then the Reports app should have set the code to English by default. This is not happening. Supported culture codes: en-US de-DE pt-BR fr-FR ja-JP
No Fix ·Reported By 0 ·Updated 2021-01-14
Discover Reports intermittently Error when Scheduled Delivery is sent to the FTP
When a Report is built using the Discover package and scheduled to Submit the Report on a schedule, and the delivery option is the FTP, intermittently the Report will fail to generate and an Error Message will display in the generated file.
In Review ·Reported By 7 ·Updated 2021-01-05
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