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Known Issues · Marketing Cloud Mobile

Importing GroupConnect new ContactKeys for existing AddressIds with "Update Only" doesn't work as expected

Marketing Cloud Mobile

Importing GroupConnect new ContactKeys for existing AddressIds with "Update Only" doesn't work as expected

In Review ·Reported By 1 ·Updated Today

New!MobileConnect | SMS Batch Transactional Messaging API overwrites subscriber request attributes

Messaging , Marketing Cloud Mobile , Marketing Cloud Contact Builder

The Transactional Messaging API SMS batch route ("messaging/v1/sms/messages") will overwrite subscriber request attributes with the last subscriber in the request payload when request level attributes are also present

In Review ·Reported By 0 ·Updated Yesterday

SMS job creation process can fail when multiple SMS activities are activated in a Journey simultaneously

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When Journey builder tries to activate multiple SMS activities at the same time, SMS job creation process can sometimes fail due to the multiple calls which results in an incomplete job creation. The incomplete job has no primary slot allocated to it.

In Review ·Reported By 0 ·Updated 2 days ago

API calls to Email or SMS Triggered Sends can intermittently fail with timeout error

Marketing Cloud Email Studio , Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile , Marketing Cloud Sending

API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a "An unexpected error occurred while attempting to queue the send" error response.

In Review ·Reported By 7 ·Updated 3 days ago

The email is right aligned when seen in the mobile application of outlook.

Marketing Cloud Email Studio , Marketing Cloud Mobile , Marketing Cloud Content Builder

Few users are facing the issue when a standard email template is used. The email is observed to be right aligned in Outlook mobile App, though HTML alignment is centered.

In Review ·Reported By 1 ·Updated 3 days ago

WhatsApp ChatMessagingDetail Extract - "Contact Tracking Detail" data is duplicated

Marketing Cloud Automations , Marketing Cloud Mobile , Marketing Cloud Reports

Data in reporting is duplicated and populated into extracts of other channels within the same account.

In Review ·Reported By 2 ·Updated 9 days ago

WhatsApp Extract Read Status Received Before Sent Status

Marketing Cloud Mobile

When running the ChatMessagingDetailExtract for WhatsApp, you may notice that select receipts are out of order. For example, you may see a "Read" status that has a timestamp that precedes a "Sent" status.

In Review ·Reported By 6 ·Updated 11 days ago

Link Tracking not displayed for Shortened SMS URL created within SFMC for Bitly custom Domain

Mobile , Messaging , Marketing Cloud Mobile

When a link is shortened within SFMC, URL tracking information is not displayed in MobileConnect overview for the messages where Bitly custom domain urls are generated.

In Review ·Reported By 3 ·Updated 11 days ago

Dataview _Journey and _smsmessagetracking incorporating incorrect SMS message ID's for Journey sends

Marketing Cloud Mobile

Users have reported that when querying Dataview "_Journey" and "_smsmessagetracking", they are receiving incorrect SMS messages. This issue appears to be caused by a bug or an error in the way the dataviews are pulling records from backend tables, leading to the incorrect identification and use of SMS...

In Review ·Reported By 1 ·Updated 11 days ago

Character count about line feed does not match between DM and aggregator

Marketing Cloud Mobile

Line feed is counted as 1 in DM message UI. However, some of the aggregator counts it as 2 . Therefore, If a message contains line feed, it's actually longer than how UI shows. As a result customer expects that message will be sent without problem but sending fails by character count limit.

In Review ·Reported By 1 ·Updated 14 days ago

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