Salesforce Known Issues
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Known Issues · Marketing Cloud Mobile

ConversationID not populating for SMSMessageTracking data view

Marketing Cloud Mobile , Marketing Cloud Reports

The conversationID within mobile connect allows customers to correlate MO and MT messages as a single conversation. This conversationID can also be populated using ampscript functions CreateSmsConversation() and EndSmsConversation(). At this time both methods aren't populating this attribute and...

In Review ·Reported By 1 ·Updated 2 days ago

WhatsApp opt-out date is not updating in contacts while Importing records as opted out

Marketing Cloud Mobile

We have been able to identify that the WhatsApp demographic in All Contact is not updating the opt-out date. This is observed while running an automation to update the status of the Contact Demographic by mapping DE's column with the chat channel opt-out date.

In Review ·Reported By 1 ·Updated 2 days ago

SDK - iOS - Crash happens when the State is printed while SDK is not operational

Marketing Cloud Mobile

There is a crash observed when the SDK is not not operational and when printing the sdkState

In Review ·Reported By 1 ·Updated 2 days ago

Conversations don't work on shared codes.

Marketing Cloud Mobile

When a conversation window is created on a shared code, and that short code is used across stacks, incoming responses are not captured within the conversation (next keyword) window

In Review ·Reported By 2 ·Updated 3 days ago

Link Tracking not displayed for Shortened SMS URL created within SFMC for Bitly custom Domain

Mobile , Messaging , Marketing Cloud Mobile

When a link is shortened within SFMC, URL tracking information is not displayed in MobileConnect overview for the messages where Bitly custom domain urls are generated.

In Review ·Reported By 2 ·Updated 11 days ago

SDK Version 8.0.7 - iOS - App Inbox Messages not able to be Deleted

Marketing Cloud Mobile

Markerting Cloud SDK version 8 is failing to delete message when called the below function. final public func markMessageDeleted(_ messageDictionary: [AnyHashable : Any]) -> Bool This function is returning true indicating that the message was deleted but it is not deleting the message.

In Review ·Reported By 0 ·Updated 14 days ago

WhatsApp Extract Read Status Received Before Sent Status

Marketing Cloud Mobile

When running the ChatMessagingDetailExtract for WhatsApp, you may notice that select receipts are out of order. For example, you may see a "Read" status that has a timestamp that precedes a "Sent" status.

In Review ·Reported By 5 ·Updated 15 days ago

AssetId field is coming as NULL in ChatMessagingDetail extract

Marketing Cloud Mobile , Marketing Cloud Reports

While extracting the data for WhatsApp tracking detail , the 'Asset Id' column is coming as empty.

In Review ·Reported By 1 ·Updated 17 days ago

Error while creating new MobileConnect/MobilePush message

Marketing Cloud Mobile

If a user creates a new Filtered List, while creating a MobileConnect/MobilePush message, an error mentioning " refused to connect" can occur after saving the Filtered List.

In Review ·Reported By 3 ·Updated 22 days ago

When renaming standard mobile connect list it changes to a corrupt filtered list

Marketing Cloud Email Studio , Marketing Cloud Mobile

When renaming a standard mobile connect list, it changes its category to filtered list. It will not display the count of records and will display 'List is empty', but you can see the contacts when you click on the contacts tab.

In Review ·Reported By 0 ·Updated 29 days ago

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