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Known Issues · Marketing Cloud Mobile

New!Line not sent from Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect)

In Review ·Reported By 0 ·Updated Today

Mobile filtered lists when refreshed gets struck in QUEUED Status

Marketing Cloud Mobile

When Mobile filtered Lists are refreshed, Most of the times criteria is evaluated correctly and Contacts are returned in response. However sometimes this refresh gets struck & Spinning wheel is displayed consistently.

In Review ·Reported By 0 ·Updated 3 days ago

Link Tracking in MobileConnect does not return stats for links shortened outside of Marketing Cloud

Marketing Cloud Mobile

MobileConnect uses the Bitly API to shorten links and retrieve link tracking stats. However, with a recent change to the Bitly API, only stats for links that were shortened within Marketing Cloud can be retrieved to be displayed on the UI in MobileConnect.

In Review ·Reported By 5 ·Updated 4 days ago

AMPScript validation errors in SMS Message Subscriber Preview but message sends successfully

Marketing Cloud Mobile

When a SMS Message using AMPScript would be split into multiple message due to character length, the Subscriber Preview in Content Builder adds HTML to the preview causing an AMPScript validation error to be displayed. The actual message does not contain this HTML and will send successfully.

In Review ·Reported By 2 ·Updated 10 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 2 ·Updated 13 days ago

No Pagination for CloudPage Picker during MobilePush Inbox message wizard creation process

Marketing Cloud Mobile

When creating a MobilePush inbox message, the operator can not choose target CloudPage as the landing page if 50+ pages are existing because there is no pagination on the CloudPage selection window of the Inbox Message creation wizard.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 3 ·Updated 21 days ago

In-App Message fails to display if title, body, or buttons are disabled

Marketing Cloud Journey Builder , Marketing Cloud Mobile

If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 2 ·Updated 21 days ago

Unable to set inbox message expiration date to more than a year

Marketing Cloud Mobile

Inbox Expiration Date/Time cannot be set over 1 year later. When setting Expiration Date/Time as over 1 year, it will be automatically shortened to just 1 year after saving.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 0 ·Updated 21 days ago

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm)

Fixed in version Marketing Cloud Release May 2020 ·Reported By 0 ·Updated 21 days ago

Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile

An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message...

In Review ·Reported By 4 ·Updated 25 days ago

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