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Known Issues · Marketing Cloud Mobile

Automated emails about p12 certificates expiring

Marketing Cloud Mobile

MobilePush sending has already been migrated to Auth keys. However, automated emails about their p12 certificates expiring are still being sent. It should not be sent for apps which are using p8 auth keys.

In Review ·Reported By 7 ·Updated 3 days ago

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 4 ·Updated 4 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 3 ·Updated 4 days ago

Copy/Paste of SMS message in mobile connect remove the line break

Marketing Cloud Mobile

When Copy/Paste of SMS message in mobile connect then it removes the line break and merge them into 1 line

In Review ·Reported By 1 ·Updated 5 days ago

Short code not displayed in full when editing import definition in Contact Builder

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown.

No Fix ·Reported By 1 ·Updated 5 days ago

"Invalid Date" Is Shown for date values used in Filtered Mobile Lists

Marketing Cloud Mobile

When creating filtered mobile lists in MobileConnect or MobilePush, you may use a date field. After saving the date, refreshing the list, and clicking edit on the filter you can see "Invalid Date." This only occurs in browsers other than Google Chrome.

No Fix ·Reported By 0 ·Updated 5 days ago

Incorrect Delivered/Undelivered Stats in MobileConnect Overview/All Time in Activity Log

Marketing Cloud Mobile

In MobileConnect, the Delivered percentage on the Overview page for a message as well as the Delivered/Undelivered percentage on the All Time selection of Activity Log after clicking into the message are higher than expected. When changing the Activity Log to the last day, week, or month the percentages...

In Review ·Reported By 1 ·Updated 9 days ago

Personalization is not rendered in Push Inbox CloudPage when opened via alert notification

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending

Since the April 2019, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

In Review ·Reported By 6 ·Updated 12 days ago

MobileConnect: Email Notification After Import Into Standard List Always Shows Zero Count

Marketing Cloud Mobile

After importing into a MobileConnect standard list, the email notification informs the audience is now available for use in Marketing Cloud, but shows a zero count.

In Review ·Reported By 0 ·Updated 12 days ago

New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity

Marketing Cloud Journey Builder , Marketing Cloud Mobile

Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers...

In Review ·Reported By 8 ·Updated 16 days ago

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