Salesforce Known Issues
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Known Issues · Marketing Cloud Mobile

New!Inbox refresh sometimes takes long time.

Marketing Cloud Mobile

Inbox refresh sometimes takes long time.

In Review ·Reported By 1 ·Updated Yesterday

Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States)

Marketing Cloud API , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that...

In Review ·Reported By 2 ·Updated 2 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 2 ·Updated 3 days ago

Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols.

In Review ·Reported By 3 ·Updated 5 days ago

Copy/Paste of SMS message in mobile connect remove the line break

Marketing Cloud Mobile

When Copy/Paste of SMS message in mobile connect then it removes the line break and merge them into 1 line

In Review ·Reported By 0 ·Updated 8 days ago

MobilePush messages scheduled with (GMT-03:00) Brasilia are saving/scheduling sends with incorrect Timezone Offset of GMT-02:00

Marketing Cloud Mobile

MobilePush messages scheduled with (GMT-03:00) Brasilia are saving/scheduling sends with incorrect Timezone Offset of GMT-02:00. This results in a send going out 1 hour earlier than expected.

In Review ·Reported By 3 ·Updated 10 days ago

Special characters not rendering correctly in SMS & PUSH message previews

Marketing Cloud Mobile

Special characters such as € are not rendering as expected in SMS and PUSH Message Previews. This effects the preview only, the message will be sent correctly.

Fixed in version Marketing Cloud Release October 2020 ·Reported By 13 ·Updated 19 days ago

Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile

An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message...

Fixed in version Marketing Cloud Release October 2020 ·Reported By 6 ·Updated 19 days ago

Different Locales with similar Short code / Keyword combinations are assigned to incorrect Subscription in MobileConnect

Marketing Cloud Mobile

When an account is configured with two short codes that are the same but have different locales AND both codes have the same keyword, imports in MobileConnect can import contacts into a subscription for the incorrect short code.

Fixed in version Marketing Cloud Release October 2020 ·Reported By 1 ·Updated 19 days ago

Mobile filtered lists when refreshed gets struck in QUEUED Status

Marketing Cloud Mobile

When Mobile filtered Lists are refreshed, Most of the times criteria is evaluated correctly and Contacts are returned in response. However sometimes this refresh gets struck & Spinning wheel is displayed consistently.

Fixed in version Marketing Cloud Release October 2020 ·Reported By 1 ·Updated 19 days ago

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