Salesforce Known Issues
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Known Issues · Marketing Cloud Mobile

Incorrect Delivered/Undelivered Stats in MobileConnect Overview/All Time in Activity Log

Marketing Cloud Mobile

In MobileConnect, the Delivered percentage on the Overview page for a message as well as the Delivered/Undelivered percentage on the All Time selection of Activity Log after clicking into the message are higher than expected. When changing the Activity Log to the last day, week, or month the percentages...

In Review ·Reported By 2 ·Updated 2 days ago

WhatsApp Tracking Extract fails to run

Marketing Cloud Mobile , Marketing Cloud Reporting

When running the WhatsApp Tracking Extract, the only combination of outputs that will allow the extract to run is: Contact Tracking Detail = False Inbound Message Logs = True Potential Channel Unsubscribes = False

In Review ·Reported By 10 ·Updated 6 days ago

Personalization is not rendered in Push Inbox CloudPage

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending

Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

In Review ·Reported By 9 ·Updated 6 days ago

Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols.

In Review ·Reported By 7 ·Updated 6 days ago

Wrong Keyword associated to Message when account has same keywords created for different Short/Long Code

Marketing Cloud Mobile

When an account has multiple Short Codes that have the same keyword, editing an outbound message to use different short code is assigning wrong keyword to the message.

In Review ·Reported By 1 ·Updated 6 days ago

Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States)

Marketing Cloud API , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that...

In Review ·Reported By 4 ·Updated 10 days ago

JourneyBuilder Concatenate Message Preview

Marketing Cloud Mobile

When "Concatenate Message" checkbox is selected within the SMS Message Activity in Journey builder, the message in the Display Preview is not getting concatenated. This a preview User Interface issue and will not affect the SMS when received by the user.

In Review ·Reported By 9 ·Updated 24 days ago

When renaming standard mobile connect list it change to a corrupt filtered list

Marketing Cloud Mobile

When we rename a standard mobile connect list, it change its category to filtered list. It will not display the count of records. But you can see the contacts when you click on the contacts tab.

In Review ·Reported By 2 ·Updated 24 days ago

Category ID is not provided in Interactive Notifications within Journey Builder Push Messages

Marketing Cloud Mobile

Category ID is not provided in Interactive Notifications within Journey Builder MobilePush activities

In Review ·Reported By 2 ·Updated 27 days ago

SMS Account Summary report does not run at enterprise when Include Child Accounts = True

Marketing Cloud Mobile

The 'SMS Account Summary' report does not run at the enterprise level, when Include Child Accounts = True and some Child BU's are not using MobileConnect.

In Review ·Reported By 3 ·Updated 29 days ago

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