Salesforce Known Issues
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Known Issues · Marketing Cloud Mobile

Personalization is not rendered in Push Inbox CloudPage

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending

Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

In Review ·Reported By 10 ·Updated 2 days ago

MobilePush stats delayed in User Interface

Marketing Cloud Mobile

Sometimes the open/sent data can be delayed from appearing in the MobilePush user interface. This impacts the stats in the Overview section and within the Activity Log when clicking on an individual message.

In Review ·Reported By 8 ·Updated 2 days ago

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 7 ·Updated 2 days ago

Special Characters rendering incorrectly within General Error Response or Unrecognized Keyword Response

Marketing Cloud Mobile

For private Short/Long Codes, General Error Response or Unrecognized Keyword Response can be customized. When special characters are saved, these render incorrectly in the outbound SMS response.

In Review ·Reported By 0 ·Updated 3 days ago

SMS Click Tracking not displaying if external bit.ly is present with link shortened in SFMC

Marketing Cloud Mobile

When an external bit.ly link is included in an SMS message, the click tracking does not display. If only internal links are used, the tracking does display.

In Review ·Reported By 0 ·Updated 3 days ago

Incorrect Delivered/Undelivered Stats in MobileConnect Overview/All Time in Activity Log

Marketing Cloud Mobile

In MobileConnect, the Delivered percentage on the Overview page for a message as well as the Delivered/Undelivered percentage on the All Time selection of Activity Log after clicking into the message are higher than expected. When changing the Activity Log to the last day, week, or month the percentages...

In Review ·Reported By 5 ·Updated 4 days ago

MobileConnect - MO messages not logging to SMSMessageTracking data view

Marketing Cloud Mobile

Marketing Cloud's MO processor is not logging the MO messages in the SMSMessageTracking data view when an error occurs with the MO message.

In Review ·Reported By 2 ·Updated 6 days ago

GetToken API not called by SMS STOP MO Messages

Marketing Cloud Mobile

When a Marketing Cloud account has Tokenized Sending enabled at a Business Unit level, but a Mobile Code is configured in the Enterprise, the GetToken API is not called to get the Token for the MobileNumber to process the STOP (or custom stop) MO Message

In Review ·Reported By 4 ·Updated 11 days ago

Contact Specific Time Zone Sending does not work as expected in MobileConnect

Marketing Cloud Mobile

When scheduling a MobileConnect message, there exists an option to send to contacts using the time zone specified. This option uses the _UTCOffset value in MobileConnect Demographics. Currently, this calculation is incorrect causing sends to sometimes send at unexpected times of day.

In Review ·Reported By 2 ·Updated 11 days ago

Colon in attribute name prevents new subscriber from having subscription added

Marketing Cloud Journey Builder , Marketing Cloud Mobile

Mobile Connect Attributes created in Data Designer with a colon (:) will cause an error for new subscribers when a send is attempted through Journey Builder preventing a subscription record from being created.

In Review ·Reported By 1 ·Updated 11 days ago

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