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Known Issues · Marketing Cloud Mobile

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the below routes will return an error: /sms/v1/automation/importSend /sms/v1/contacts/refreshList/

In Review ·Reported By 5 ·Updated Yesterday

Inaccurate Total Clicks and Click Percentage for Time Range 24 hours, Last 7 days and Last 1 Month

Marketing Cloud Mobile

Total Clicks are returned for all time regardless of selected timeframe within MobileConnect Overview > Message View Page. This causes inaccurate Click Percentage and inflated Click Totals for timeframe.

In Review ·Reported By 0 ·Updated 2 days ago

Error while creating new MobileConnect/MobilePush message

Marketing Cloud Mobile

If a user creates a new Filtered List, while creating a MobileConnect/MobilePush message, an error mentioning " refused to connect" can occur after saving the Filtered List.

In Review ·Reported By 2 ·Updated 3 days ago

Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States)

Marketing Cloud API , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that...

In Review ·Reported By 7 ·Updated 5 days ago

Can't use French Characters on Keyword for Canadian Short Code

Marketing Cloud Mobile

As a Mobile Connect user, for an account with Non-GSM chars enabled and with a short code with locale=CA, you should be able to create a Custom Stop keyword and Response Text with text containing Non-GSM characters.

In Review ·Reported By 4 ·Updated 5 days ago

Cannot add mobile subscription through UI

Marketing Cloud Mobile

When adding mobile subscription through UI for any contactkey then it throws error "An error occurred while trying to register the mobile subscription. Contact Global Support for further help on this error".

In Review ·Reported By 2 ·Updated 8 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 27 ·Updated 11 days ago

When the queueMO API encounters an invalid phone number in the mobileNumbers array, the entire API batch fails

Marketing Cloud API , Marketing Cloud Mobile

When using the queueMO API for SMS sends in MobileConnect, if a one mobile number in the array encounters a validation error, the entire batch will fail

In Review ·Reported By 4 ·Updated 12 days ago

Searching Mobile List for Contact Key Does Not Return Results If Not On The Same Page.

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When searching a standard mobile list or a filtered mobile list, the contact is not found when it does not exist on the page that you are searching from. For example, Contact Key of "ABC" exists on page 3 of a filtered mobile list. If I search for "ABC" on page 1, the result will not return. However,...

In Review ·Reported By 0 ·Updated 12 days ago

MobileConnect SMS can be scheduled for Past Time

Marketing Cloud Mobile

MobileConnect SMS can be scheduled for Past Time

In Review ·Reported By 1 ·Updated 16 days ago

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