Known Issues · Marketing Cloud Mobile
ConversationID not populating for SMSMessageTracking data view
Marketing Cloud Mobile , Marketing Cloud Reports
The conversationID within mobile connect allows customers to correlate MO and MT messages as a single conversation. This conversationID can also be populated using ampscript functions CreateSmsConversation() and EndSmsConversation(). At this time both methods aren't populating this attribute and...
In Review ·Reported By 1 ·Updated 2 days ago
WhatsApp opt-out date is not updating in contacts while Importing records as opted out
We have been able to identify that the WhatsApp demographic in All Contact is not updating the opt-out date. This is observed while running an automation to update the status of the Contact Demographic by mapping DE's column with the chat channel opt-out date.
In Review ·Reported By 1 ·Updated 2 days ago
SDK - iOS - Crash happens when the State is printed while SDK is not operational
There is a crash observed when the SDK is not not operational and when printing the sdkState
In Review ·Reported By 1 ·Updated 2 days ago
Conversations don't work on shared codes.
When a conversation window is created on a shared code, and that short code is used across stacks, incoming responses are not captured within the conversation (next keyword) window
In Review ·Reported By 2 ·Updated 3 days ago
Link Tracking not displayed for Shortened SMS URL created within SFMC for Bitly custom Domain
Mobile , Messaging , Marketing Cloud Mobile
When a link is shortened within SFMC, URL tracking information is not displayed in MobileConnect overview for the messages where Bitly custom domain urls are generated.
In Review ·Reported By 2 ·Updated 11 days ago
SDK Version 8.0.7 - iOS - App Inbox Messages not able to be Deleted
Markerting Cloud SDK version 8 is failing to delete message when called the below function. final public func markMessageDeleted(_ messageDictionary: [AnyHashable : Any]) -> Bool This function is returning true indicating that the message was deleted but it is not deleting the message.
In Review ·Reported By 0 ·Updated 14 days ago
WhatsApp Extract Read Status Received Before Sent Status
When running the ChatMessagingDetailExtract for WhatsApp, you may notice that select receipts are out of order. For example, you may see a "Read" status that has a timestamp that precedes a "Sent" status.
In Review ·Reported By 5 ·Updated 15 days ago
AssetId field is coming as NULL in ChatMessagingDetail extract
Marketing Cloud Mobile , Marketing Cloud Reports
While extracting the data for WhatsApp tracking detail , the 'Asset Id' column is coming as empty.
In Review ·Reported By 1 ·Updated 17 days ago
Error while creating new MobileConnect/MobilePush message
If a user creates a new Filtered List, while creating a MobileConnect/MobilePush message, an error mentioning "marketingcloudapis.com refused to connect" can occur after saving the Filtered List.
In Review ·Reported By 3 ·Updated 22 days ago
When renaming standard mobile connect list it changes to a corrupt filtered list
Marketing Cloud Email Studio , Marketing Cloud Mobile
When renaming a standard mobile connect list, it changes its category to filtered list. It will not display the count of records and will display 'List is empty', but you can see the contacts when you click on the contacts tab.
In Review ·Reported By 0 ·Updated 29 days ago
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