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Known Issues · Marketing Cloud Journey Builder

Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable"

Marketing Cloud Journey Builder

When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"

In Review ·Reported By 85 ·Updated Yesterday

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 39 ·Updated 2 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 30 ·Updated 2 days ago

Copied CloudPage SmartCapture form not available as Journey Builder entry source

Marketing Cloud Journey Builder

When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.

Fixed in version Marketing Cloud April 2021 Release ·Reported By 27 ·Updated 2 days ago

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder

The custom blackout window in Journey Builder's Send SMS Activity does not work.

Fixed in version Marketing Cloud Release March 2020 Patch 1.0 ·Reported By 17 ·Updated 2 days ago

Smart Capture does not work on Interactive Email Page

Marketing Cloud Journey Builder

When a Smart Capture block is added to an Interactive Email Page type, no submissions are captured. Creation of a Smart Capture block with open 'Use in Journey Builder' selected in an Interactive Email Page will also prevent loading of CloudPages when configuring CloudPage Journey Builder entry s...

Fixed in version Marketing Cloud Release June 2021 ·Reported By 14 ·Updated 2 days ago

Personalization is not rendered in Push Inbox CloudPage

Marketing Cloud Journey Builder

Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

No Fix ·Reported By 12 ·Updated 2 days ago

Journey Builder | Journeys | Health | Contacts not search-able

Marketing Cloud Journey Builder

If a contacts start date within a Journey is more than 30 days, the contact's most recent history will not be available within the Health tool after searching in "Show Contact Path".

In Review ·Reported By 11 ·Updated 2 days ago

New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity

Marketing Cloud Journey Builder

Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers...

Fixed in version Marketing Cloud April 2021 Release ·Reported By 9 ·Updated 2 days ago

SMS Delivery Failure From Journey Builder

Marketing Cloud Journey Builder

No records will be sent out of the journey If there are any duplicates present in the entry source of the journey

No Fix ·Reported By 1 ·Updated Yesterday

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