Salesforce Known Issues
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Known Issues · Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 29 ·Updated Yesterday

Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey...

In Review ·Reported By 4 ·Updated Yesterday

Wait By Attribute Activity in Journey Builder does not wait more than 60 months

Marketing Cloud Journey Builder

When configuring a Wait By Attribute Activity in Journey Builder, the option is presented to specify wait intervals greater than 60 months. If a time frame greater than 60 months is selected, the wait activity will wait only for 60 months.

In Review ·Reported By 0 ·Updated Yesterday

Copying a Cloud Page that has a Smart Capture form that is also used in a Journey does not work

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

Within a Smart Capture form on a Cloud Page landing page, you have the ability to check the option to "Use in Journey Builder". If your landing page has this checked and you copy the landing page, this landing page will use the same form name and options, causing the landing page to never load.

In Review ·Reported By 0 ·Updated Yesterday

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 6 ·Updated 2 days ago

Smart Capture does not work on Interactive Email Page

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

When a Smart Capture block is added to an Interactive Email Page type, no submissions are captured. Creation of a Smart Capture block with open 'Use in Journey Builder' selected in an Interactive Email Page will also prevent loading of CloudPages when configuring CloudPage Journey Builder entry s...

In Review ·Reported By 1 ·Updated 3 days ago

Decision Split cannot be configured to correct UI error if Journey is saved before configuring schedule automation

Marketing Cloud Journey Builder

When Journey using Data Extension entry source is saved without configuring a schedule, Decision Split activities in the Journey cannot be configured after schedule automation is added. The error "Entry Event Modified. Update the highlighted items to include new Entry Event data." shows on the UI...

In Review ·Reported By 8 ·Updated 4 days ago

Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen.

In Review ·Reported By 7 ·Updated 4 days ago

Unable to activate Salesforce Data Event in Journey Builder on specific objects

Marketing Cloud Integrations , Marketing Cloud Journey Builder

It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex...

In Review ·Reported By 9 ·Updated 5 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 1 ·Updated 5 days ago

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