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Known Issues · Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 54 ·Updated Yesterday

Report Output not Reflecting Chosen Time Zone

Marketing Cloud Journey Builder

When scheduling a report, it will show the user/account/report specific localized time zone. Once the time zone data is output, it shows in CST (no daylight savings) instead of the clients timezone.

In Review ·Reported By 21 ·Updated 2 days ago

Copied CloudPage SmartCapture form not available as Journey Builder entry source

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.

In Review ·Reported By 11 ·Updated Yesterday

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 31 ·Updated 3 days ago

Smart Capture Journey Builder Event form submission does not parse hidden input fields that are boolean correctly from string to boolean values

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

If a boolean field is a hidden input field on a Smart Capture form, the form is used in a CloudPages Journey Builder Event, and the hidden input field is not populated with a boolean-like value: "true" or "false"; then on submission of the form a contact will not be injected correctly due to an error...

In Review ·Reported By 0 ·Updated 2 days ago

Automation Status on Journey Schedule pane shows as Running when activity is not fully configured in Paused Automation

Marketing Cloud Automations , Marketing Cloud Journey Builder

Journeys using the Data Extension entry source and Automation scheduled type display the status of the associated automation on the schedule pane in the Journey canvas. This Automation Status field should display 'Running' when the automation is active and 'Paused' when the automation is paused. However,...

In Review ·Reported By 0 ·Updated 2 days ago

Journey Entry Audience activity does not get added to existing automation if Journey uses complex entry filter criteria

Marketing Cloud Journey Builder

When configuring a Data Extension Journey Entry Source, an existing automation can be selected when setting the Schedule. Normally, activating a Journey that is configured this way results in a Journey Entry: Audience activity getting added automatically to the final step in the automation. However,...

In Review ·Reported By 14 ·Updated 3 days ago

Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria

In Review ·Reported By 7 ·Updated 3 days ago

Unable to add new objects or new fields for Synchronized Data Sources due to too many Salesforce objects

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Synchronized Data Sources with Marketing Cloud Connect allows you to access data from Sales and Service Clouds in the Marketing Cloud for use in your marketing activities. If your integrated Salesforce Org has a large amount of objects, you may experience issues loading, editing, or adding new objects...

In Review ·Reported By 0 ·Updated 3 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 11 ·Updated 4 days ago

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