Known Issues · Marketing Cloud Journey Builder
Marketing Cloud Journey Builder
When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"
In Review ·Reported By 85 ·Updated Yesterday
Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side
Marketing Cloud Journey Builder
Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...
In Review ·Reported By 39 ·Updated 2 days ago
Journey Builder Decision split fails using MobilePush Demographics Attribute Group
Marketing Cloud Journey Builder
When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.
In Review ·Reported By 30 ·Updated 2 days ago
Copied CloudPage SmartCapture form not available as Journey Builder entry source
Marketing Cloud Journey Builder
When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.
Fixed in version Marketing Cloud April 2021 Release ·Reported By 27 ·Updated 2 days ago
Marketing Cloud Journey Builder
The custom blackout window in Journey Builder's Send SMS Activity does not work.
Fixed in version Marketing Cloud Release March 2020 Patch 1.0 ·Reported By 17 ·Updated 2 days ago
Smart Capture does not work on Interactive Email Page
Marketing Cloud Journey Builder
When a Smart Capture block is added to an Interactive Email Page type, no submissions are captured. Creation of a Smart Capture block with open 'Use in Journey Builder' selected in an Interactive Email Page will also prevent loading of CloudPages when configuring CloudPage Journey Builder entry s...
Fixed in version Marketing Cloud Release June 2021 ·Reported By 14 ·Updated 2 days ago
Personalization is not rendered in Push Inbox CloudPage
Marketing Cloud Journey Builder
Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...
No Fix ·Reported By 12 ·Updated 2 days ago
Journey Builder | Journeys | Health | Contacts not search-able
Marketing Cloud Journey Builder
If a contacts start date within a Journey is more than 30 days, the contact's most recent history will not be available within the Health tool after searching in "Show Contact Path".
In Review ·Reported By 11 ·Updated 2 days ago
New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity
Marketing Cloud Journey Builder
Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers...
Fixed in version Marketing Cloud April 2021 Release ·Reported By 9 ·Updated 2 days ago
SMS Delivery Failure From Journey Builder
Marketing Cloud Journey Builder
No records will be sent out of the journey If there are any duplicates present in the entry source of the journey
No Fix ·Reported By 1 ·Updated Yesterday
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