Known Issues · Marketing Cloud Journey Builder
The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...
In Review ·Reported By 14 ·Updated 3 days ago
When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity...
In Review ·Reported By 6 ·Updated 3 days ago
When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"
In Review ·Reported By 5 ·Updated 5 days ago
An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message...
In Review ·Reported By 4 ·Updated 5 days ago
Automation schedule is changed when Journey scheduled by that automation is stopped
In Review ·Reported By 2 ·Updated 5 days ago
When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect)
In Review ·Reported By 0 ·Updated 6 days ago
When reviewing an Email Activity in a Journey, the Delivery Options section will not display the Campaign(s) the Email is linked to. This is just a UI problem, it does not impact the functionality of the Email linked to the Campaign.
In Review ·Reported By 2 ·Updated 9 days ago
Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey...
In Review ·Reported By 4 ·Updated 10 days ago
Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...
In Review ·Reported By 2 ·Updated 12 days ago
Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...
In Review ·Reported By 23 ·Updated 13 days ago
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