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Known Issues · Marketing Cloud Journey Builder

Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable"

Marketing Cloud Journey Builder

When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"

In Review ·Reported By 107 ·Updated 2 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 31 ·Updated Yesterday

The postmonger "requestEndpoints" and "requestTokens" requests will not retrieve Tenant Specific Endpoints

Marketing Cloud Journey Builder

Using the postmonger "requestEndpoints" and "requestTokens" requests with a Journey Builder Custom Activity will not return Tenant Specific Endpoints for Marketing Cloud accounts.

In Review ·Reported By 3 ·Updated Today

Error "The entry source schedule begins in the past" shows incorrectly when scheduling Journeys

Marketing Cloud Journey Builder

When scheduling a Data Extension entry source, there are some instances where schedule validation is not adjusting times for the selected time zone and instead uses your computer's local system time. This can be seen by scheduling a Journey to activate in a time zone behind your current system time...

In Review ·Reported By 2 ·Updated Yesterday

Contacts may remain in Journey after meeting Exit Criteria in a Wait Activity

Marketing Cloud Journey Builder

When contacts enter a Wait Activity, they will wait until the exit time specified by the Wait Activity. If a contact is evaluated for Exit Criteria - and meets the defined Exit Criteria during the Wait Activity - they should be removed from both the Wait Activity and the Journey at that time. However,...

In Review ·Reported By 1 ·Updated 2 days ago

SMS job creation process can fail when multiple SMS activities are activated in a Journey simultaneously

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When Journey builder tries to activate multiple SMS activities at the same time, SMS job creation process can sometimes fail due to the multiple calls which results in an incomplete job creation. The incomplete job has no primary slot allocated to it.

In Review ·Reported By 0 ·Updated 2 days ago

API calls to Email or SMS Triggered Sends can intermittently fail with timeout error

Marketing Cloud Email Studio , Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile , Marketing Cloud Sending

API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a "An unexpected error occurred while attempting to queue the send" error response.

In Review ·Reported By 7 ·Updated 3 days ago

Journey Builder validation errors after updating decision split using Journey Data when Entry Source changed

Marketing Cloud Journey Builder

The Journey Builder Canvas rendering logic does not detect changes to a Decision Split, after a change to the Entry Event of a Journey resulting in a change to the Journey Data, producing an error that the Decision Split is not configured.

In Review ·Reported By 2 ·Updated 3 days ago

Journeys resulting in validation error when google analytics tracking is enabled

Marketing Cloud Journey Builder

A subset of customers may experience following error "Journey is failing validation with error - { 'analyticsType': 'google', 'urlDomainsToTrack': []} does not match the schema defined for analytics tracking" if they have google analytics tracking enabled for the Journeys

In Review ·Reported By 5 ·Updated 8 days ago

Copying a Journey creates copy with same name as original Journey

Marketing Cloud Journey Builder

When a Journey is Copied from the UI the Journey name does not append (Copy) even when getting a Success Pop up.

In Review ·Reported By 2 ·Updated 8 days ago

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