Salesforce Known Issues
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Known Issues · Marketing Cloud Journey Builder

Emails are not being sent to owner of task when assigned via Marketing Cloud

Marketing Cloud Automations , Marketing Cloud Journey Builder

Inside of Journey Builder, email notifications aren't sent to task owner when assigned

In Review ·Reported By 24 ·Updated Yesterday

Shared data extension are not available to Email Activities using the Transactional API Journeys in Child business units

Marketing Cloud Journey Builder

When setting up a Transactional API in a Business Unit shared data extensions are not available to the Transactional API. There is no error message, nothing shows in the developer tab. The shared data extension does show up for the user in other areas of the application, including regular data extension...

In Review ·Reported By 1 ·Updated Today

Decision Split filter failed to evaluate because multiple Attribute Group paths to same Attribute

Marketing Cloud Journey Builder , Marketing Cloud Contact Builder

The Decision Split fails to evaluate if the attribute is being pathed from multiple attribute groups in the Contact Model in the same Decision Split.

In Review ·Reported By 0 ·Updated Yesterday

Journey Builder Hangs When Configuring a Salesforce Campaign Entry

Marketing Cloud Journey Builder

For some customers, when configuring the entry source in Journey Builder using Salesforce data, the list of Salesforce campaigns may not generate.

No Fix ·Reported By 4 ·Updated 3 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 31 ·Updated 4 days ago

Sending an email using Journey Builder's Test feature is creating an IER record for the corresponding salesforce record in Salesforce.

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send: https://help.salesforce.com/articleView?id=mc_jb_journey_testing.htm&type=5 "This test mode allows you to view...

No Fix ·Reported By 2 ·Updated 4 days ago

API Triggered Journey DE can't store the value of encrypted field in encrypted format

Marketing Cloud Journey Builder

When using the /interaction/v1/events route, the data added to the Data Extension is stored in plain text.

In Review ·Reported By 2 ·Updated 9 days ago

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 107 ·Updated 10 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 27 ·Updated 11 days ago

Stopping a Journey tied to an Automation inadvertently updates schedule

Marketing Cloud Automations , Marketing Cloud Journey Builder

Journey Builder allows you to create a journey and tie that journey schedule to an existing automation. When you stop the journey from a "running" status, the schedule gets updated to CST time. So if your schedule was set to run at 9am EST, it would then show 8am EST.

In Review ·Reported By 2 ·Updated 11 days ago

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