Salesforce Known Issues
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Known Issues · Marketing Cloud Journey Builder

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 14 ·Updated 3 days ago

RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity...

In Review ·Reported By 6 ·Updated 3 days ago

Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable"

Marketing Cloud Journey Builder

When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"

In Review ·Reported By 5 ·Updated 5 days ago

Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile

An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message...

In Review ·Reported By 4 ·Updated 5 days ago

Automation schedule is changed when Journey scheduled by that automation is stopped

Marketing Cloud Automations , Marketing Cloud Journey Builder

Automation schedule is changed when Journey scheduled by that automation is stopped

In Review ·Reported By 2 ·Updated 5 days ago

Line not sent from Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect)

In Review ·Reported By 0 ·Updated 6 days ago

Unable to see Campaign associated to JB Email Activity

Marketing Cloud Journey Builder

When reviewing an Email Activity in a Journey, the Delivery Options section will not display the Campaign(s) the Email is linked to. This is just a UI problem, it does not impact the functionality of the Email linked to the Campaign.

In Review ·Reported By 2 ·Updated 9 days ago

Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey...

In Review ·Reported By 4 ·Updated 10 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 2 ·Updated 12 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 23 ·Updated 13 days ago

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