Salesforce Known Issues
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Known Issues · Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 67 ·Updated 2 days ago

Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID...

In Review ·Reported By 46 ·Updated 2 days ago

The Entry Source of the Journey changes when journey is copied at draft mode.

Marketing Cloud Journey Builder

A Journey that has Salesforce Data, API, Event as an entry source will change its Old entry source if copied over while the journey remains in draft mode.

In Review ·Reported By 0 ·Updated Yesterday

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 14 ·Updated 3 days ago

ENS not capturing different Events in Batch with different Events

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Sending

When an API call to send to multiple recipients is created, and that batch of Subscribers generates more than one Event Type (e.g. EmailSent, EmailNotSent), the callback will not provide the different EventTypes for that Batch

In Review ·Reported By 5 ·Updated 3 days ago

Emails are not being sent to owner of task when assigned via Marketing Cloud

Marketing Cloud Automations , Marketing Cloud Journey Builder

Inside of Journey Builder, email notifications aren't sent to task owner when assigned

In Review ·Reported By 11 ·Updated 6 days ago

Google Analytics: Site Usage and Ecommerce tiles are empty for email activities but are populated on top-level Journey Analytics

Marketing Cloud Journey Builder

For Marketing Cloud journeys with GA360 enabled, the Ecommerce and Site Usage tiles may show zero stats for email activities. However, the same tiles will show stats when viewing the top-level Journey Analytics. The issue occurs because the activity-level metrics required to populate these values...

In Review ·Reported By 6 ·Updated 7 days ago

Remove From Journey unavailable when contact has previously exited Journey

Marketing Cloud Journey Builder

When using Find Contact Path functionality from Journey Health, if the contact previously exited the Journey but has since reinjected, the "Remove From Journey" button cannot be clicked on.

In Review ·Reported By 5 ·Updated 8 days ago

New Journey Version fails on Validation/Activation for DE

Marketing Cloud Journey Builder

Saving a journey after an audience event has been created and applied to said journey causes the schedule to be in the past. Because of this, the journey will not properly activate. The error on screen is "The entry source schedule begins in the past. Please remove your entry source and configure a new...

In Review ·Reported By 2 ·Updated 8 days ago

Unable to copy journey if the schedule start date is in the past

Marketing Cloud Journey Builder

User is unable to copy an existing running journey if the schedule start date is in the past.

In Review ·Reported By 1 ·Updated 8 days ago

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