Salesforce Known Issues
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Known Issues · Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 92 ·Updated 3 days ago

Personalization is not rendered in Push Inbox CloudPage

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending

Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

In Review ·Reported By 10 ·Updated 2 days ago

Subscriber injected into the Entry Source once but inserted to the journey twice.

Marketing Cloud Journey Builder

While inserting the record into the Journey from Source if they fail we fall back to our retry logic and it can sometimes cause more than one claim to the same record by initial injection request and retry. This will cause injecting the subscriber twice.

In Review ·Reported By 0 ·Updated 3 days ago

Journey with Automation Schedule fails to add Event

Marketing Cloud Automations , Marketing Cloud Journey Builder

When configuring a Journey Builder Entry Event tied to an existing Automation, it is possible that the Activity that fires the event fails to get added to the Automation. This can occur in various scenarios, but is most common when a user modifies the Automation in another tab/window while the Journey...

In Review ·Reported By 2 ·Updated 4 days ago

Unable to Load Sales Cloud Activity on Journey Builder Canvas

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When an account that has Marketing Cloud Connect configured attempts to create an Object Activity in Journey Builder, it may fail to load. This would only happen if a Sales Cloud Data Event is already configured for the Entry Source. This is due to the large number of Sales/Service Cloud objects that...

In Review ·Reported By 2 ·Updated 4 days ago

Journey Builder Salesforce Data Event - Sales Channel ID does not find Suggested Values

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When attempting to use the Sales Channel ID for Entry Criteria for a Salesforce Data Event in Journey Builder, it is unable to locate any records in Salesforce. This prevents the field from being configured for entry criteria.

In Review ·Reported By 0 ·Updated 4 days ago

Invalid Schedule Warning for Automation using file drop within Journey Builder

Marketing Cloud Automations , Marketing Cloud Journey Builder

When using an automation triggered by a file drop within the scheduler in Journey builder you will be prompted with a warning message "The selected automation doesn't have an active schedule. To admit contacts to the journey, configure the automation's schedule in Automation Studio"

In Review ·Reported By 1 ·Updated 5 days ago

Einstein Content Selection Uses Expired Assets

Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

When using Einstein Content Selection in Journey Builder or Triggered emails, the Asset End Date may not apply. This happens if the subscriber receives an email in the journey prior to the asset expiration and again after.

In Review ·Reported By 0 ·Updated 5 days ago

Journey History with large numbers will not display correctly when viewing analytics

Marketing Cloud Journey Builder

When viewing analytics in Journey History of a Journey that has a large number of stats the numbers will not display correctly within the User Interface.

In Review ·Reported By 0 ·Updated 5 days ago

Multiple issues with Journey created from My Templates featuring Path Optimizer activity

Marketing Cloud Journey Builder

When a Journey is created and a Path Optimizer activity is configured, if you save the Journey as a template and then create a new Journey from that template, this leads to a number of issues. For example: - Path Optimizer activity shows as unconfigured. - Joins within the Journey can show as...

In Review ·Reported By 3 ·Updated 9 days ago

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