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Known Issues · Marketing Cloud Journey Builder

Copied CloudPage SmartCapture form not available as Journey Builder entry source

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.

In Review ·Reported By 3 ·Updated Today

Automation schedule is changed when Journey scheduled by that automation is stopped

Marketing Cloud Automations , Marketing Cloud Journey Builder

Automation schedule is changed when Journey scheduled by that automation is stopped

In Review ·Reported By 3 ·Updated 3 days ago

Journey Validation never completes

Marketing Cloud Journey Builder

When validating a journey, the validation never completes. This is specific to journeys with engagement splits that have joins after the engagement splits.

In Review ·Reported By 2 ·Updated 4 days ago

Resuming the Journeys from pause goes in finishing status instead of running

Marketing Cloud Journey Builder

Resuming the Journeys from pause goes in finishing status instead of running in rare case.

In Review ·Reported By 1 ·Updated 4 days ago

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 34 ·Updated 5 days ago

Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID...

In Review ·Reported By 26 ·Updated 5 days ago

Journey Builder Decision split fails using MobilePush Demographics Attribute Group

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.

In Review ·Reported By 2 ·Updated 5 days ago

Pipes in Journey Names cause issues with Journey Reports

Marketing Cloud Journey Builder , Marketing Cloud Reporting

If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.

In Review ·Reported By 3 ·Updated 7 days ago

Path Optimizer Engagement stats not accurate for shorter duration tests

Marketing Cloud Journey Builder

The Engagement stats shown in the Path Optimizer activity summary at times shows inaccurate results. This has primarily been observed for journeys with short Path Optimizer test duration.

In Review ·Reported By 2 ·Updated 7 days ago

Journey Builder Entry Event Schedule does not save the run date on the first attempt

Marketing Cloud Journey Builder

When configuring a single send journey or a multi-step journey, there is the option to schedule the journey in the future. The first attempt to do so does not save properly.

In Review ·Reported By 0 ·Updated 10 days ago

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