Known Issues · Marketing Cloud Journey Builder
Marketing Cloud Journey Builder
When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"
In Review ·Reported By 30 ·Updated Yesterday
Copied CloudPage SmartCapture form not available as Journey Builder entry source
Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites
When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.
In Review ·Reported By 19 ·Updated 6 days ago
Personalization is not rendered in Push Inbox CloudPage
Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending
Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...
In Review ·Reported By 9 ·Updated 6 days ago
Filtering may work differently for condition sets using a new filter.
Marketing Cloud Journey Builder
A new filter implementation was applied to a small part of the account. Under the new version of filter, filtering may work differently than previous one for condition sets using the multiple conditions combined with AND & OR operators, or using an AND operator with the relationship of 1:M cardinal...
In Review ·Reported By 4 ·Updated 6 days ago
Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder
Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...
In Review ·Reported By 80 ·Updated 7 days ago
Unable to Load Sales Cloud Activity on Journey Builder Canvas
Marketing Cloud Integrations , Marketing Cloud Journey Builder
When an account that has Marketing Cloud Connect configured attempts to create an Object Activity in Journey Builder, it may fail to load. This would only happen if a Sales Cloud Data Event is already configured for the Entry Source. This is due to the large number of Sales/Service Cloud objects that...
In Review ·Reported By 1 ·Updated 7 days ago
Emails are not being sent to owner of task when assigned via Marketing Cloud
Marketing Cloud Automations , Marketing Cloud Journey Builder
Inside of Journey Builder, email notifications aren't sent to task owner when assigned
In Review ·Reported By 15 ·Updated 8 days ago
Update Contact Activity allows different datatypes to be assigned to each other
Marketing Cloud Journey Builder
When creating an update contact activity, you are allowed assign an attribute which has a different data type to the initial attribute selected. This causes an intermittent issue where the update contact activity will error out with the message "String or binary data would be truncated" A guardrail...
In Review ·Reported By 0 ·Updated 9 days ago
Journey Analytics and Email Analytics do not match due to mismatch timezones
Marketing Cloud Journey Builder , Marketing Cloud Reporting
In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.
In Review ·Reported By 2 ·Updated 10 days ago
Inaccurate Goal Counts for Journey Builder
Marketing Cloud Journey Builder
Beginning the week of 6/21/2021, Journey Builder canvas counts for Goal Criteria may be calculated inaccurately. The optional functionality to remove Contacts from a Journey once they meet Goal Criteria is not impacted. This is strictly a reporting issue. Note - The Journey Builder Overview page counts...
In Review ·Reported By 6 ·Updated 13 days ago
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