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Known Issues · Marketing Cloud Journey Builder

Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable"

Marketing Cloud Journey Builder

When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"

In Review ·Reported By 30 ·Updated Yesterday

Copied CloudPage SmartCapture form not available as Journey Builder entry source

Marketing Cloud Journey Builder , Marketing Cloud Pages/Sites

When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.

In Review ·Reported By 19 ·Updated 6 days ago

Personalization is not rendered in Push Inbox CloudPage

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Pages/Sites , Marketing Cloud Sending

Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However,...

In Review ·Reported By 9 ·Updated 6 days ago

Filtering may work differently for condition sets using a new filter.

Marketing Cloud Journey Builder

A new filter implementation was applied to a small part of the account. Under the new version of filter, filtering may work differently than previous one for condition sets using the multiple conditions combined with AND & OR operators, or using an AND operator with the relationship of 1:M cardinal...

In Review ·Reported By 4 ·Updated 6 days ago

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 80 ·Updated 7 days ago

Unable to Load Sales Cloud Activity on Journey Builder Canvas

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When an account that has Marketing Cloud Connect configured attempts to create an Object Activity in Journey Builder, it may fail to load. This would only happen if a Sales Cloud Data Event is already configured for the Entry Source. This is due to the large number of Sales/Service Cloud objects that...

In Review ·Reported By 1 ·Updated 7 days ago

Emails are not being sent to owner of task when assigned via Marketing Cloud

Marketing Cloud Automations , Marketing Cloud Journey Builder

Inside of Journey Builder, email notifications aren't sent to task owner when assigned

In Review ·Reported By 15 ·Updated 8 days ago

Update Contact Activity allows different datatypes to be assigned to each other

Marketing Cloud Journey Builder

When creating an update contact activity, you are allowed assign an attribute which has a different data type to the initial attribute selected. This causes an intermittent issue where the update contact activity will error out with the message "String or binary data would be truncated" A guardrail...

In Review ·Reported By 0 ·Updated 9 days ago

Journey Analytics and Email Analytics do not match due to mismatch timezones

Marketing Cloud Journey Builder , Marketing Cloud Reporting

In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.

In Review ·Reported By 2 ·Updated 10 days ago

Inaccurate Goal Counts for Journey Builder

Marketing Cloud Journey Builder

Beginning the week of 6/21/2021, Journey Builder canvas counts for Goal Criteria may be calculated inaccurately. The optional functionality to remove Contacts from a Journey once they meet Goal Criteria is not impacted. This is strictly a reporting issue. Note - The Journey Builder Overview page counts...

In Review ·Reported By 6 ·Updated 13 days ago

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