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Known Issues · Marketing Cloud Integrations

Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that...

In Review ·Reported By 131 ·Updated 2 days ago

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 92 ·Updated 2 days ago

Boolean Field filter fails to synchronize objects

Marketing Cloud Integrations

When a boolean field is used as a filter in synchronized data sources, that object can fail to sync records when boolean field values changes in CRM.

In Review ·Reported By 9 ·Updated Yesterday

Unable to Load Sales Cloud Activity on Journey Builder Canvas

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When an account that has Marketing Cloud Connect configured attempts to create an Object Activity in Journey Builder, it may fail to load. This would only happen if a Sales Cloud Data Event is already configured for the Entry Source. This is due to the large number of Sales/Service Cloud objects that...

In Review ·Reported By 2 ·Updated 3 days ago

Mobile Data/In App Campaigns incorrectly encoding url parameters on Campaign Edit screen

Marketing Cloud Integrations

When editing a Mobile Data or Mobile In App Campaign, you can add a url value with url parameters in it. When you go to load the campaign again, the "&"s in the url parameters are encoded to be "&". The raw data in the dataset suggest that the "&" is still stored as an "&", so the issue is on the...

In Review ·Reported By 1 ·Updated 3 days ago

Journey Builder Salesforce Data Event - Sales Channel ID does not find Suggested Values

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When attempting to use the Sales Channel ID for Entry Criteria for a Salesforce Data Event in Journey Builder, it is unable to locate any records in Salesforce. This prevents the field from being configured for entry criteria.

In Review ·Reported By 0 ·Updated 3 days ago

Field API names are not unique and set to numeric value in case of importing a file with multibyte character

Marketing Cloud Integrations

It can be seen the following unexpected behavior when importing file with double byte header from s3. 1.Field API Name does not match Header Label and there are columns that has the same Field API Name. 2.When a Field API Name is modified, another Field API Name with the same value is automatically...

No Fix ·Reported By 1 ·Updated 4 days ago

Selecting Change Case for Marketing Cloud Connect triggered sends, will prevent the underlying object from being selectable

Marketing Cloud Integrations

In the Marketing Cloud Configuration page for Marketing Cloud Connect (V5 integration), there is a list of objects available and selectable for Triggered Sends. One of the type of items that is available are change events for other objects (ex. Change Event: Contact is a change event for the contact...

No Fix ·Reported By 0 ·Updated 10 days ago

Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID...

Fixed in version Marketing Cloud Release June 2021 ·Reported By 47 ·Updated 11 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 35 ·Updated 11 days ago

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