Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Integrations

Triggered Send IERs not always created

Marketing Cloud Integrations

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

Fixed ·Reported By 161 ·Updated 2 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

Fixed ·Reported By 80 ·Updated 2 days ago

Boolean Formula Field filter fails to synchronize objects

Marketing Cloud Integrations

When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.

In Review ·Reported By 77 ·Updated 2 days ago

Delay in Marketing Cloud tracking (Individual Email Results) syncing to Salesforce

Marketing Cloud Integrations

When sending an email via Marketing Cloud Connect some tracking is taking a day or two to sync to Salesforce even with the tracking frequency set to hourly in the connector settings.

In Review ·Reported By 41 ·Updated Today

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

Fixed in version Marketing Cloud Release January 2020 ·Reported By 48 ·Updated 2 days ago

Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID

Marketing Cloud Integrations

When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID...

Fixed in version Marketing Cloud Release June 2021 ·Reported By 47 ·Updated 2 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

Fixed ·Reported By 35 ·Updated 2 days ago

Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit

Marketing Cloud Integrations

When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package...

Fixed in version Marketing Cloud Release October 2019 ·Reported By 24 ·Updated 2 days ago

Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector

Marketing Cloud Integrations

When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will...

In Review ·Reported By 20 ·Updated 2 days ago

Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter

Marketing Cloud Integrations

Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter.

Fixed in version Marketing Cloud Release January 2020 ·Reported By 19 ·Updated 2 days ago

1 to 10 of 147 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.