Salesforce Known Issues
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Known Issues · Marketing Cloud Integrations

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 14 ·Updated 3 days ago

RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity...

In Review ·Reported By 6 ·Updated 3 days ago

Marketing Cloud Connect sends via Sales Cloud fail immediately if Approvals are enabled in the Marketing Cloud

Marketing Cloud Integrations

As of Jan 28, 2020, if your Marketing Cloud account is using Approvals and is integrated with Salesforce, sending from Salesforce via the Marketing Cloud Connect managed package will cause the email send to fail immediately.

In Review ·Reported By 14 ·Updated 4 days ago

Marketing Cloud Connect Sends via Sales Cloud are delayed and send between 15 to 30 minutes after schedule time

Marketing Cloud Integrations

When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the...

In Review ·Reported By 12 ·Updated 6 days ago

Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that...

In Review ·Reported By 16 ·Updated 9 days ago

Synchronized Data in Marketing Cloud stops without warning

Marketing Cloud Integrations

In rare situations, synchronized data in Marketing Cloud using Marketing Cloud Connect can stop on it's own due to a back-end system timeout.

In Review ·Reported By 1 ·Updated 10 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 23 ·Updated 13 days ago

Individual Email Results fail to write to Salesforce when a record has been deleted, merged, or the user does not have access to the record

Marketing Cloud Integrations

Individual Email Results are pushed to Salesforce in batches. When an error occurs in SalesCloud in the process of creating IER’s, IER’s fail to create for other contacts or leads in the batch. This happens when a contact or lead has been deleted, merged, or the user does not access the contact/lea...

In Review ·Reported By 2 ·Updated 13 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 71 ·Updated 16 days ago

Error message displays when creating new user under Business Unit account

Marketing Cloud Email Studio , Marketing Cloud Integrations

When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed.

In Review ·Reported By 11 ·Updated 17 days ago

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