Salesforce Known Issues
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Known Issues · Marketing Cloud Integrations

Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that...

In Review ·Reported By 100 ·Updated 2 days ago

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 67 ·Updated 2 days ago

Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID...

In Review ·Reported By 46 ·Updated 2 days ago

Boolean Formula Field filter fails to synchronize objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.

In Review ·Reported By 32 ·Updated Today

Distributed Marketing Bulk Send Entry component infinitely refreshes in Communities

Communities , Marketing Cloud Integrations

When using the Distributed Marketing managed package, when a bulk send job is prepared in Communities, the Bulk Send Entry component (where you wait to click the start button once the job is prepared) infinitely refreshes. The button is un-clickable, even once enabled, and is therefore unusable. Refreshing...

In Review ·Reported By 7 ·Updated Yesterday

Cannot integrate a Salesforce user that contains a single quote in the username

Marketing Cloud Integrations

When trying to integrate and save a username in the Salesforce.com Username field within the Marketing Cloud, if that username contains the ' character, you will receive the following error in the UI: There was an error communicating with Salesforce, verify your connected app is set up properly and...

In Review ·Reported By 1 ·Updated Today

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 93 ·Updated 16 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 34 ·Updated 20 days ago

Thumbnails for Journey Builder email activities are not updated in Salesforce when email activity email is edited or the template is changed

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

When a Journey is sending to Salesforce objects or Salesforce contacts, the thumbnail associated with the email activity does not change for the Individual Email Result (IER) when the email is edited or the template changed. The system uses the original thumbnail for the email, it does not use a...

No Fix ·Reported By 1 ·Updated 21 days ago

Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce'. This can...

In Review ·Reported By 7 ·Updated 22 days ago

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