Salesforce Known Issues
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Known Issues · Marketing Cloud Integrations

Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that...

In Review ·Reported By 30 ·Updated Yesterday

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 29 ·Updated Yesterday

Individual Email Results fail to write to Salesforce when a record has been deleted, merged, or the user does not have access to the record

Marketing Cloud Integrations

Individual Email Results are pushed to Salesforce in batches. When an error occurs in SalesCloud in the process of creating IER’s, IER’s fail to create for other contacts or leads in the batch. This happens when a contact or lead has been deleted, merged, or the user does not access the contact/lea...

In Review ·Reported By 4 ·Updated Yesterday

Marketing Cloud Connect Individual Email Results (IER's) for triggered sends are periodically recreated after being deleted

Marketing Cloud Integrations

Individual Email Results (IER's) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account.

In Review ·Reported By 4 ·Updated 3 days ago

Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen.

In Review ·Reported By 7 ·Updated 4 days ago

Incorrect Relationship between Contact and Opportunity Objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects. Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named...

In Review ·Reported By 5 ·Updated 4 days ago

Attempting to integrate a new Sandbox Org with Marketing Cloud Connect fails with error: No content to map to Object due to end of input

Marketing Cloud Integrations

Attempting to integrate a new Sandbox Org with Marketing Cloud Connect can fail due to the error below. This will generally affect first time integrations with new Salesforce Sandbox Orgs. Error: No content to map to Object due to end of input

In Review ·Reported By 1 ·Updated 4 days ago

Unable to activate Salesforce Data Event in Journey Builder on specific objects

Marketing Cloud Integrations , Marketing Cloud Journey Builder

It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex...

In Review ·Reported By 9 ·Updated 5 days ago

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 15 ·Updated 8 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 25 ·Updated 9 days ago

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