Known Issues · Marketing Cloud Integrations
The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...
In Review ·Reported By 14 ·Updated 3 days ago
When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity...
In Review ·Reported By 6 ·Updated 3 days ago
As of Jan 28, 2020, if your Marketing Cloud account is using Approvals and is integrated with Salesforce, sending from Salesforce via the Marketing Cloud Connect managed package will cause the email send to fail immediately.
In Review ·Reported By 14 ·Updated 4 days ago
When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the...
In Review ·Reported By 12 ·Updated 6 days ago
Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that...
In Review ·Reported By 16 ·Updated 9 days ago
In rare situations, synchronized data in Marketing Cloud using Marketing Cloud Connect can stop on it's own due to a back-end system timeout.
In Review ·Reported By 1 ·Updated 10 days ago
Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...
In Review ·Reported By 23 ·Updated 13 days ago
Individual Email Results are pushed to Salesforce in batches. When an error occurs in SalesCloud in the process of creating IER’s, IER’s fail to create for other contacts or leads in the batch. This happens when a contact or lead has been deleted, merged, or the user does not access the contact/lea...
In Review ·Reported By 2 ·Updated 13 days ago
Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.
In Review ·Reported By 71 ·Updated 16 days ago
When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed.
In Review ·Reported By 11 ·Updated 17 days ago
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