Salesforce Known Issues
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Known Issues · Marketing Cloud Integrations

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 54 ·Updated Yesterday

Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that...

In Review ·Reported By 67 ·Updated 3 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 31 ·Updated 3 days ago

Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria

In Review ·Reported By 7 ·Updated 3 days ago

Unable to add new objects or new fields for Synchronized Data Sources due to too many Salesforce objects

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Synchronized Data Sources with Marketing Cloud Connect allows you to access data from Sales and Service Clouds in the Marketing Cloud for use in your marketing activities. If your integrated Salesforce Org has a large amount of objects, you may experience issues loading, editing, or adding new objects...

In Review ·Reported By 0 ·Updated 3 days ago

JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.

No Fix ·Reported By 18 ·Updated 5 days ago

IER records failing to display in the Tracking Data Cleanup Tool

Marketing Cloud Integrations

When attempting to review IER data through the Tracking Data Cleanup Tool, data will fail to display if there is no Tracking Expiration Date included.

No Fix ·Reported By 3 ·Updated 5 days ago

Create Task Object Activity in Journey Builder fails when using Time Field Type in SalesCloud

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using a Time field type in an Object Activity to create a Task, the activity fails to create a Task record.

In Review ·Reported By 2 ·Updated 5 days ago

Renaming a Core CRM data stream in Customer 360 Audiences has no effect and reverts to default naming convention

Marketing Cloud Integrations

Customer 360 Audiences Salesforce CRM data streams allow you to define a custom name before saving. Currently any attempt to rename will always default to the system defined name (ObjectName__orgid).

Release In Progress - Spring '21 Patch 11.0 ·Reported By 1 ·Updated 5 days ago

SSO cert is not updated when uploading new cert in guided setup

Marketing Cloud Integrations , Marketing Cloud Admin

SSO cert is not updated under key management when uploading new cert in guided setup.

In Review ·Reported By 0 ·Updated 5 days ago

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