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Known Issues · Marketing Cloud Email Studio

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

Fixed ·Reported By 111 ·Updated 2 days ago

Publication lists Status inaccurate on the User Interface

Marketing Cloud Email Studio

In Email Studio, if a subscriber unsubscribe from a publication list, the status of the subscriber in the publication list may still be showing as Active. This is a User Interface issue only and the status of the Subscriber is correctly recorded in the system.

In Review ·Reported By 67 ·Updated Today

Marketing Cloud functionality impacted in Chrome 92 after recent change to cross-origin iframe JavaScript dialogs

Marketing Cloud Email Studio

As of Chrome version 92, customers may experience issues when working across the Marketing Cloud. This impact may appear with buttons that were previously functioning as expected. In the Chrome developer console logs, impacted users will see the following error: A different origin subframe tried to...

Fixed ·Reported By 51 ·Updated 2 days ago

Existing Free Form blocks are modifying MSO tags that once worked

Marketing Cloud Email Studio

MSO tags in FreeFrom blocks are either being removed or modified upon clicking on the block to edit.It is recommended that the HTML content must be used with HTML or Code Snippet blocks. However, the FreeForm block was working fine and was able to handle the HTML in the recent past.

In Review ·Reported By 34 ·Updated 2 days ago

Marketing Cloud | Sends failing due to IP reset message

Marketing Cloud Email Studio

Very infrequently an error message can be thrown in association to a send: ExactTarget.OMM.OMMWarningException: An error occurred when attempting to send the subscriber email to the MTA. Only one of these errors will be logged per batch. The MTA connection is being reset and the injection will be retried. Sends...

In Review ·Reported By 26 ·Updated 2 days ago

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

No Fix ·Reported By 20 ·Updated 2 days ago

Deleting a Data Extension by deleting the folder it is in does not fully delete the Data Extension

Marketing Cloud Email Studio

Ordinarily, when a data extension is deleted, it is soft deleted on the back-end and it is renamed, so the old name can be re-used. If a data extension is deleted by deleting the folder it is in, however, the data extension is not renamed and the old name cannot be re-used.

In Review ·Reported By 11 ·Updated Today

Discover Report Email Report Results Email not Delivered

Marketing Cloud Email Studio

Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type.

Fixed ·Reported By 17 ·Updated 2 days ago

Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.

Marketing Cloud Email Studio

Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.

No Fix ·Reported By 16 ·Updated 2 days ago

Creating an ASL causes Triggered Sends to republish and remove Campaign

Marketing Cloud Email Studio

When creating an Auto Suppression List in Email Studio, this causes a republish of Triggered Sends and will remove the link to a Campaign when the TS utilises a Content Builder email

In Review ·Reported By 6 ·Updated Today

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