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Known Issues · Marketing Cloud Einstein/Predictive

Date Format attribute is sometimes cleared or reset during Catalog Uploads in Einstein Recommendation

Marketing Cloud Einstein/Predictive

A subset of customers may experience an issue with Einstein Product Catalogue import where date attribute locale changed to random format rather than what was specified when import was setup. This would cause the incorrect file mapping for the catalogues and resulting the imports to fail. The error...

In Review ·Reported By 0 ·Updated 2 days ago

Einstein Content Block (Email Recommendations) not selectable within Stack 50

Marketing Cloud Einstein/Predictive

The Einstein Content Block with Content Builder, used to leverage Email recommendations logic is not selectable for accounts located on Stack 50.

In Review ·Reported By 5 ·Updated 6 days ago

Einstein Engagement Scoring Dashboards may display 0 subscribers in personas besides win-back/dormant

Marketing Cloud Einstein/Predictive

When viewing Predicted Email Engagement, some personas appear to be missing data and are set to 0. However, the Einstein_MC_Predictive_Scores data extension is populated correctly for these personas. This issue can occur when the Global Averages option is selected in the EES Threshold setting.

In Review ·Reported By 2 ·Updated 18 days ago

Unable to use Einstein Content Tagging with Predictive URLs

Marketing Cloud Einstein/Predictive

A file created before Predictive URLs were enabled that contains characters such as umlaut will unable you to use Einstein Content Tagging.

In Review ·Reported By 3 ·Updated 30 days ago

Einstein Behavioral Trigger Content Block - errors when more than 4 fields are selected

Marketing Cloud Einstein/Predictive

When configuring the BT block in content builder if you select 5 or more fields to be include you get the following error: no viable alternative at input '<' at line 33:0 mismatched input 'class' expecting RBRACE at line 33:4 no viable alternative at input 'style' at line 33:27 mismatched input ']'...

In Review ·Reported By 3 ·Updated 2022-04-06

Einstein Content Selection Uses Expired Assets

Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

When using Einstein Content Selection in Journey Builder or Triggered emails, the Asset End Date may not apply. This happens if the subscriber receives an email in the journey prior to the asset expiration and again after.

Fixed ·Reported By 0 ·Updated 2022-03-16

Email/Web Recommendations - Streaming Updates does not create/update an IGO_PRODUCTS record

Marketing Cloud Einstein/Predictive

When using stream updates within the collect code and the Data Extension integration , the streaming update call does not update the IGO_PRODUCTS data extension. This does not affect recommendations or reporting. The IGO/PI data extensions are not leveraged by the product, these data extensions just...

In Review ·Reported By 5 ·Updated 2022-02-18

Einstein Recommendations Status console displays 0 for sessions and base collect code

Marketing Cloud Einstein/Predictive

"Base collect tracking code" & "Sessions" always shows 0 in Status console.

Fixed ·Reported By 51 ·Updated 2022-02-17

Send Time Optimization Dashboard returns UTC results

Marketing Cloud Einstein/Predictive

The STO Dashboard may return UTC results independent of the setting established within MC Setup > Einstein Send Time Optimization

Fixed ·Reported By 13 ·Updated 2022-02-14

Behavioral Triggers Abandoned Browse do not always sort items correctly

Marketing Cloud Einstein/Predictive

Due to a known product bug subset of customers may notice that in their account sometimes for the random subscribers when we check the items viewed by the customer in Einstein email recommendations it doesn’t show the items in sorted order(most recent viewed item first) it shows random products.

Fixed ·Reported By 1 ·Updated 2022-02-14

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