Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Einstein/Predictive

Einstein Recommendations Status console displays 0 for sessions and base collect code

Marketing Cloud Einstein/Predictive

"Base collect tracking code" & "Sessions" always shows 0 in Status console.

In Review ·Reported By 29 ·Updated Yesterday

Einstein Behavioral Triggers Block doesn't wrap links

Marketing Cloud Einstein/Predictive

Links located within a Behavioral Trigger Content Block, currently are not wrapped and tracked like other links within the email.

Fixed ·Reported By 17 ·Updated 20 days ago

Einstein Behavioral Triggers tab navigation results in errors

Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

Within the Behavioral Triggers Screen, navigating using the tabs (Status, overview, etc..) results in 404 and 500 errors

No Fix ·Reported By 8 ·Updated 20 days ago

Behavioural Trigger module links do not work in Outlook 1902

Marketing Cloud Einstein/Predictive

For the Behavioural Trigger module <a> tag is currently outside the table that's added for Outlook only. It needs to be brought inside to wrap the <img> link which causes them not to work as expected. It's standard to wrap inline elements rather than block elements and that would be the fix.

Fixed ·Reported By 1 ·Updated 20 days ago

Behavioral Triggers session timeout limit always displays 1 hr

Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

In settings for "session timeout limit" within the Behavioral trigger app, will always display 1 hour regardless of actually setting

Fixed ·Reported By 1 ·Updated 20 days ago

Missing translations for some culture codes with Einstein Recommendation

Marketing Cloud Einstein/Predictive

When you are using for example a culture code such as Hebrew (Israel) or Finnish from the set up of Marketing Cloud then the UI for Einstein Recommendation is broken.

Fixed ·Reported By 0 ·Updated 20 days ago

Einstein Recommendation - Preview Display dropdown does not populate with content items

Marketing Cloud Einstein/Predictive

The preview in regards to Content Display for Einstein Recommendation will not return content items within the dropdown list.

In Review ·Reported By 1 ·Updated 2021-06-28

Behavioral Trigger Block returning 404 when using preview

Marketing Cloud Einstein/Predictive

When previewing an email containing a Behavioral Trigger block and when clicking on the item from the preview, you will be redirected to a 404 page.

No Fix ·Reported By 0 ·Updated 2021-06-09

Web & Mobile Analyics Icons are missing

Marketing Cloud Einstein/Predictive

When navigating through Web & Mobile Analytics, certain icons are missing or are replaced with letters that have no correlation to the data they are representing.

No Fix ·Reported By 2 ·Updated 2021-04-14

Behavioral Triggers - Incorrect quantities when cart contains multiple variants of one product code.

Marketing Cloud Einstein/Predictive

When a customer has multiple variants of a single product code, the quantity is inflated

Fixed ·Reported By 2 ·Updated 2021-04-14

1 to 10 of 26 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.