Salesforce Known Issues
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Known Issues · Marketing Cloud Einstein/Predictive

Unable to use Einstein Content Tagging with Predictive URLs

Marketing Cloud Einstein/Predictive

A file created before Predictive URLs were enabled that contains characters such as umlaut will unable you to use Einstein Content Tagging.

In Review ·Reported By 0 ·Updated 2 days ago

Einstein Recommendations Status console displays 0 for sessions and base collect code

Marketing Cloud Einstein/Predictive

"Base collect tracking code" & "Sessions" always shows 0 in Status console.

In Review ·Reported By 16 ·Updated 3 days ago

Behavioral Triggers session timeout limit always displays 1 hr

Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

In settings for "session timeout limit" within the Behavioral trigger app, will always display 1 hour regardless of actually setting

In Review ·Reported By 1 ·Updated 5 days ago

Einstein Overview for Einstein Engagement Scoring fails - MobilePush Permission

Marketing Cloud Einstein/Predictive

When the permission for a user is set as deny for MobilePush then the Engagement Scoring tile fail to load with the error : Can't load data. Try again later in Einstein Overview for the user.

In Review ·Reported By 0 ·Updated 6 days ago

Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics

Marketing Cloud Integrations , Marketing Cloud Einstein/Predictive

Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics.

In Review ·Reported By 2 ·Updated 10 days ago

Email/Web Recommendations - Streaming Updates does not create/update an IGO_PRODUCTS record

Marketing Cloud Einstein/Predictive

When using stream updates within the collect code and the Data Extension integration , the streaming update call does not update the IGO_PRODUCTS data extension. This does not affect recommendations or reporting. The IGO/PI data extensions are not leveraged by the product, these data extensions just...

In Review ·Reported By 3 ·Updated 11 days ago

Behavioral Triggers - Incorrect quantities when cart contains multiple variants of one product code.

Marketing Cloud Einstein/Predictive

When a customer has multiple variants of a single product code, the quantity is inflated

In Review ·Reported By 2 ·Updated 11 days ago

Incorrect location in Web and Mobile Analytics

Marketing Cloud Einstein/Predictive

Location are incorrectly logged in Web and Mobile Analytics. This issue is due to an out of date library used for the mapping between IP addresses and countries.

In Review ·Reported By 1 ·Updated 11 days ago

Einstein Behavioral Triggers Block doesn't wrap links

Marketing Cloud Einstein/Predictive

Links located within a Behavioral Trigger Content Block, currently are not wrapped and tracked like other links within the email.

In Review ·Reported By 12 ·Updated 13 days ago

Discrepancy using Page Popularity tile with Web and Mobile Analytics

Marketing Cloud Einstein/Predictive

When using the tile Page Popularity from Web and Mobile Analytics, we can see a discrepancy regarding the number of known users and Anonymous users which can lead to confusion when comparing others tiles from the dashboard with Page Popularity tile.

In Review ·Reported By 0 ·Updated 17 days ago

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