Salesforce Known Issues
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Known Issues · Marketing Cloud Einstein/Predictive

Einstein Recommendations Status console displays 0 for sessions and base collect code

Marketing Cloud Einstein/Predictive

"Base collect tracking code" & "Sessions" always shows 0 in Status console.

In Review ·Reported By 21 ·Updated 2 days ago

Einstein Behavioral Triggers Block doesn't wrap links

Marketing Cloud Einstein/Predictive

Links located within a Behavioral Trigger Content Block, currently are not wrapped and tracked like other links within the email.

In Review ·Reported By 15 ·Updated 17 days ago

Web & Mobile Analyics Icons are missing

Marketing Cloud Einstein/Predictive

When navigating through Web & Mobile Analytics, certain icons are missing or are replaced with letters that have no correlation to the data they are representing.

No Fix ·Reported By 2 ·Updated 22 days ago

Behavioral Triggers - Incorrect quantities when cart contains multiple variants of one product code.

Marketing Cloud Einstein/Predictive

When a customer has multiple variants of a single product code, the quantity is inflated

Fixed ·Reported By 2 ·Updated 22 days ago

Einstein Content Tagging fails to delete all Tags

Marketing Cloud Einstein/Predictive

When selecting to Delete Tags after switching Einstein Content Tagging (ECT) within Setup, the system will fail to delete all the Tags after 24 hours.

Fixed ·Reported By 2 ·Updated 22 days ago

Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics

Marketing Cloud Integrations , Marketing Cloud Einstein/Predictive

Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics.

Fixed ·Reported By 2 ·Updated 22 days ago

Einstein Behavioral Trigger Content Block - errors when more than 4 fields are selected

Marketing Cloud Einstein/Predictive

When configuring the BT block in content builder if you select 5 or more fields to be include you get the following error: no viable alternative at input '<' at line 33:0 mismatched input 'class' expecting RBRACE at line 33:4 no viable alternative at input 'style' at line 33:27 mismatched input ']'...

In Review ·Reported By 1 ·Updated 22 days ago

Behavioral Triggers session timeout limit always displays 1 hr

Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

In settings for "session timeout limit" within the Behavioral trigger app, will always display 1 hour regardless of actually setting

In Review ·Reported By 1 ·Updated 22 days ago

Refreshing Web & Mobile Analytics redirects to Einstein setup

Marketing Cloud Einstein/Predictive

When refreshing Web & Mobile Analytics, you will be redirected to the Einstein recommendation setup.

No Fix ·Reported By 1 ·Updated 22 days ago

Incorrect location in Web and Mobile Analytics

Marketing Cloud Einstein/Predictive

Location are incorrectly logged in Web and Mobile Analytics. This issue is due to an out of date library used for the mapping between IP addresses and countries.

No Fix ·Reported By 1 ·Updated 22 days ago

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