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Known Issues · Marketing Cloud Einstein/Predictive

Einstein Engagement Scoring Dashboards may display 0 subscribers in personas besides win-back/dormant

Marketing Cloud Einstein/Predictive

When viewing Predicted Email Engagement, some personas appear to be missing data and are set to 0. However, the Einstein_MC_Predictive_Scores data extension is populated correctly for these personas. This issue can occur when the Global Averages option is selected in the EES Threshold setting.

In Review ·Reported By 3 ·Updated 3 days ago

Automation Studio Sends Using Send Time Optimization may send for longer than configured

Marketing Cloud Automations , Marketing Cloud Einstein/Predictive

When an Email Activity is using Send Time Optimization, the email activity may send for more time than the allotted Send Time Optimization time window. STO sends to large audiences (millions of subscribers) are more likely to encounter this behavior.

In Review ·Reported By 1 ·Updated 15 days ago

Missing errors in the Not Sent tracking extract when the email job uses STO activity

Marketing Cloud Automations , Marketing Cloud Journey Builder , Marketing Cloud Einstein/Predictive

When using an STO activity prior to an email send, if there are subscriber errors during the send, those will not be logged in the Not Sent tracking extract.

In Review ·Reported By 1 ·Updated 2022-12-14

Date Format attribute is sometimes cleared or reset during Catalog Uploads in Einstein Recommendation

Marketing Cloud Einstein/Predictive

A subset of customers may experience an issue with Einstein Product Catalogue import where date attribute locale changed to random format rather than what was specified when import was setup. This would cause the incorrect file mapping for the catalogues and resulting the imports to fail. The error...

Fixed ·Reported By 8 ·Updated 2022-12-12

Email/Web Recommendations - Streaming Updates does not create/update an IGO_PRODUCTS record

Marketing Cloud Einstein/Predictive

When using stream updates within the collect code and the Data Extension integration , the streaming update call does not update the IGO_PRODUCTS data extension. This does not affect recommendations or reporting. The IGO/PI data extensions are not leveraged by the product, these data extensions just...

Fixed ·Reported By 7 ·Updated 2022-12-12

Unable to use Einstein Content Tagging with Predictive URLs

Marketing Cloud Einstein/Predictive

A file created before Predictive URLs were enabled that contains characters such as umlaut will unable you to use Einstein Content Tagging.

Fixed ·Reported By 3 ·Updated 2022-12-12

Recommendation items returned by "Category / Bought" scenario of Email Recommendation may not work as expected

Marketing Cloud Einstein/Predictive

It's possible that no item will be returned from "Category / Bought" scenario.

Fixed ·Reported By 2 ·Updated 2022-12-12

Einstein Behavioral Trigger Content Block - errors when more than 4 fields are selected

Marketing Cloud Einstein/Predictive

When configuring the BT block in content builder if you select 5 or more fields to be include you get the following error: no viable alternative at input '<' at line 33:0 mismatched input 'class' expecting RBRACE at line 33:4 no viable alternative at input 'style' at line 33:27 mismatched input ']'...

In Review ·Reported By 6 ·Updated 2022-09-05

Path Optimiser showing 0 stats in UI analytics despite tracking is available

Marketing Cloud Einstein/Predictive

When customer created Path Optimizer Activity in the Journey with 2 paths. The UI shows 0 counts for Path 2.The Path Optimizer is configured to be selected manually, so no automatic selection of the winning branch has been performed. At this point, that means the issue we're facing is a data display...

Fixed in version Marketing Cloud Release October 2021 ·Reported By 2 ·Updated 2022-08-08

Einstein Content Tagging fails to delete all Tags

Marketing Cloud Einstein/Predictive

When selecting to Delete Tags after switching Einstein Content Tagging (ECT) within Setup, the system will fail to delete all the Tags after 24 hours.

Fixed ·Reported By 2 ·Updated 2022-08-08

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