Salesforce Known Issues
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Known Issues · Marketing Cloud Automations

"NotFound" Error when executing an Import with "Update" option, from a Business Unit

Marketing Cloud Automations , Marketing Cloud Email Studio

When trying to execute an Import with Update Only option to the All Subscribers list, which has been created at the Enterprise account level, from a business unit under an enterprise account. There is a high possibility to get intermittent "NotFound" errors, with the import failing to do any update to...

In Review ·Reported By 6 ·Updated 2 days ago

Import to Publication List by ordinal skips the first row

Marketing Cloud Automations , Marketing Cloud Email Studio

When importing into a Publication List by ordinal, the first row of data in the file is always skipped.

In Review ·Reported By 1 ·Updated 2 days ago

Emails are not being sent to owner of task when assigned via Marketing Cloud

Marketing Cloud Automations , Marketing Cloud Journey Builder

Inside of Journey Builder, email notifications aren't sent to task owner when assigned

In Review ·Reported By 11 ·Updated 6 days ago

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio.

In Review ·Reported By 15 ·Updated 7 days ago

Start Date/Time is incorrect when selecting “Weekdays” or “Yearly” repeat option

Marketing Cloud Automations

Scheduled automation - Start Date/Time is incorrect when selecting “Weekdays” or “Yearly” repeat option and automation is scheduled on 01/01 with a time zone that would be the previous day CST.

In Review ·Reported By 3 ·Updated 7 days ago

SOAP API request to create Automation folders using DataFolder object are failing

Marketing Cloud Automations , Marketing Cloud API

When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: "API Permission Failed"

No Fix ·Reported By 3 ·Updated 8 days ago

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients , Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 3 ·Updated 23 days ago

Improve FTP Password Reminder Emails by also including ftp user email

Marketing Cloud Automations

Currently when an FTP User's password is about to expire we send an email reminder to the email associated with the enterprise account. Many times this goes to unmonitored email or someone unfamiliar with the ftp user. So to improve the experience for customers we plan to include the email associated...

In Review ·Reported By 6 ·Updated 28 days ago

Subset of Extracts on Stack 12 are non functional

Marketing Cloud Automations , Marketing Cloud Admin , Marketing Cloud Reporting

Extracts that are currently unable to be configured: - Zip. -UTF16toUTF8_Safehouse -UTF16toUTF8_FTP -Unzip -Gzip -FileConvert -FF_UTF16toUTF8_WFileTransfer -Enhanced FTP File Mover and Copier -DeleteFilesfromFTPandSafehouse -Data Extension Extract with File Encoding and gzip To clarify,...

In Review ·Reported By 0 ·Updated 28 days ago

Import | File Trigger | Failure due to duplicate External Key

Marketing Cloud Automations , Marketing Cloud Email Studio

File Trigger Automations create a new external key for Import activities each time that they run. In some scenarios a unique key that is generated may not be unique on the DB which will result in a failure to create the Import Activity.

In Review ·Reported By 0 ·Updated 2021-04-01

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