Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Automations

Improve FTP Password Reminder Emails by also including ftp user email

Marketing Cloud Automations

Currently when an FTP User's password is about to expire we send an email reminder to the email associated with the enterprise account. Many times this goes to unmonitored email or someone unfamiliar with the ftp user. So to improve the experience for customers we plan to include the email associated...

In Review ·Reported By 3 ·Updated 2 days ago

Automation Status on Journey Schedule pane shows as Running when activity is not fully configured in Paused Automation

Marketing Cloud Automations , Marketing Cloud Journey Builder

Journeys using the Data Extension entry source and Automation scheduled type display the status of the associated automation on the schedule pane in the Journey canvas. This Automation Status field should display 'Running' when the automation is active and 'Paused' when the automation is paused. However,...

In Review ·Reported By 0 ·Updated 2 days ago

Email Archive file transfer activity does not generate .html files when email conversion is set to HTML

Marketing Cloud Automations

The filename field in the archive index files is not receiving the '.html' file extension when the email conversion option is set to HTML.

In Review ·Reported By 0 ·Updated 3 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 3 ·Updated 4 days ago

Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours

Marketing Cloud Automations

When a triggered automation with queuing enabled is skipped and the instance skips for over 24 hours, the skipped run email notifications are not sent.

No Fix ·Reported By 2 ·Updated 5 days ago

Emails are not being sent to owner of task when assigned via Marketing Cloud

Marketing Cloud Automations , Marketing Cloud Journey Builder

Inside of Journey Builder, email notifications aren't sent to task owner when assigned

In Review ·Reported By 7 ·Updated 12 days ago

Bounce count rarely matches between UI and _Bounce DataView

Marketing Cloud Automations

Bounce count rarely matches between the UI in my Tracking and the _Bounce DataView. This is because the _Bounce Dataview does not exclude false bounces from it's statistics.

Fixed in version Marketing Cloud Release January 2021 ·Reported By 9 ·Updated 18 days ago

Imports uses old decompressed file instead of decompressing and using the new file when both have the same file name

Marketing Cloud Automations

Imports currently supports decompression during import when a customer sends a compressed file (.zip", ".tar", ".gz", ".tar.gz", ".tgz") directly for import with no file transfer step. It was known that The import process does not use the new compressed file provided when an existing decompressed file...

Fixed in version Marketing Cloud Release January 2021 ·Reported By 0 ·Updated 18 days ago

Notification email not sending when data verification activity fails

Marketing Cloud Automations

When a data verification activity fails there is no notification email sent for the client.

No Fix ·Reported By 0 ·Updated 22 days ago

Notification for File Trigger Failures

Marketing Cloud Automations

File triggers are sporadically being failed. However, notifications for the administrators are not sent on the current behavior.

In Review ·Reported By 14 ·Updated 23 days ago

1 to 10 of 57 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.