Salesforce Known Issues
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Known Issues · Marketing Cloud Automations

Improve FTP Password Reminder Emails by also including ftp user email

Marketing Cloud Automations

Currently when an FTP User's password is about to expire we send an email reminder to the email associated with the enterprise account. Many times this goes to unmonitored email or someone unfamiliar with the ftp user. So to improve the experience for customers we plan to include the email associated...

In Review ·Reported By 7 ·Updated 3 days ago

_ListSubscribers DataView does not list Business Unit Suppression list Subscribers

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Reporting

When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers

In Review ·Reported By 5 ·Updated 6 days ago

Emails are not being sent to owner of task when assigned via Marketing Cloud

Marketing Cloud Automations , Marketing Cloud Journey Builder

Inside of Journey Builder, email notifications aren't sent to task owner when assigned

In Review ·Reported By 15 ·Updated 8 days ago

"NotFound" Error when executing an Import with "Update" option, from a Business Unit

Marketing Cloud Automations , Marketing Cloud Email Studio

When trying to execute an Import with Update Only option to the All Subscribers list, which has been created at the Enterprise account level, from a business unit under an enterprise account. There is a high possibility to get intermittent "NotFound" errors, with the import failing to do any update to...

In Review ·Reported By 11 ·Updated 21 days ago

Automation left in Queued Status

Marketing Cloud Automations

Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status.

No Fix ·Reported By 2 ·Updated 22 days ago

Start Date/Time is incorrect when selecting “Weekdays” or “Yearly” repeat option

Marketing Cloud Automations

Scheduled automation - Start Date/Time is incorrect when selecting “Weekdays” or “Yearly” repeat option and automation is scheduled on 01/01 with a time zone that would be the previous day CST.

No Fix ·Reported By 6 ·Updated 29 days ago

Import to Publication List by ordinal skips the first row

Marketing Cloud Automations , Marketing Cloud Email Studio

When importing into a Publication List by ordinal, the first row of data in the file is always skipped.

No Fix ·Reported By 1 ·Updated 29 days ago

Unable to create New Filter Activity in Automation Studio due to large number of existing filter definitions

Marketing Cloud Automations

When an account has a large number of existing filter definitions, new filter activities cannot be created in Automation Studio due to a continuous spinning wheel in the filter definitions section.

In Review ·Reported By 0 ·Updated 2021-07-02

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio.

In Review ·Reported By 15 ·Updated 2021-06-09

Triggered automation ran twice when only one file was uploaded

Marketing Cloud Automations

Triggered automations can run twice under certain criteria: 1) Business units are configured to use the top level EID ftp folder path. 2) One business unit has a triggered automation configured to queue files and is using a file name pattern similar to the one being used in triggered automations...

No Fix ·Reported By 0 ·Updated 2021-06-09

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