Salesforce Known Issues
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Known Issues · Marketing Cloud Automations

Automation schedule is changed when Journey scheduled by that automation is stopped

Marketing Cloud Automations , Marketing Cloud Journey Builder

Automation schedule is changed when Journey scheduled by that automation is stopped

In Review ·Reported By 3 ·Updated Yesterday

Bounce count rarely does not match between UI and _Bounce DataView

Marketing Cloud Automations

Bounce count rarely matches between the UI in my Tracking and the _Bounce DataView. This is because the _Bounce Dataview currently excludes false bounces from it's statistics.

In Review ·Reported By 9 ·Updated 10 days ago

Marketing Cloud automations failing to reschedule following network or database performance incidents

Marketing Cloud Automations

When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn't run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences...

In Review ·Reported By 9 ·Updated 10 days ago

Notification for File Trigger Failures

Marketing Cloud Automations

File triggers are sporadically being failed. However, notifications for the administrators are not sent on the current behavior.

In Review ·Reported By 10 ·Updated 12 days ago

Imports uses old decompressed file instead of decompressing and using the new file when both have the same file name

Marketing Cloud Automations

Imports currently supports decompression during import when a customer sends a compressed file (.zip", ".tar", ".gz", ".tar.gz", ".tgz") directly for import with no file transfer step. It was known that The import process does not use the new compressed file provided when an existing decompressed file...

In Review ·Reported By 0 ·Updated 18 days ago

Unable to Create Automation Studio Folders via SOAP API using DataFolder object

Marketing Cloud Automations

When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: "automations" is not a valid Folder ContentType.

Fixed in version Marketing Cloud Release October 2020 ·Reported By 9 ·Updated 19 days ago

Message created for Application with expired p12 or no p12 is not showing in Journey Builder and Automation Studio Views

Marketing Cloud Automations , Marketing Cloud Journey Builder

The saved messages created for any Application is not showing in Journey Builder and Automation Studio in below Scenarios. -APP's p12 is expired even if p8 is valid -APP's p12 is not uploaded even if p8 is valid

Fixed ·Reported By 4 ·Updated 24 days ago

Triggered Automation - Queued automation instance will skip if previous running instance has a data verification activity that stops the automation

Marketing Cloud Automations

If a triggered automation instance is running and a data verification activity stops the automation, any queued automation instances will skip

No Fix ·Reported By 2 ·Updated 29 days ago

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio.

In Review ·Reported By 10 ·Updated 2020-10-28

Automation left in Queued Status

Marketing Cloud Automations

Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status.

In Review ·Reported By 1 ·Updated 2020-10-27

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