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Known Issues · Marketing Cloud Automations

Automation Studio/Journey Builder failing to load due to Culture Code issue

Marketing Cloud Automations

Due to a backend issue, the Culture Code setting for a user can get saved with an invalid locale en-15. This commonly affects users with the Culture Code set to English (United States). The result is that Automation Studio and Journey Builder will not load as expected and a loading wheel that does not...

In Review ·Reported By 2 ·Updated Today

New!Creating Automation folders using the DataFolder object through API returns following error: "API Permission Failed"

Marketing Cloud Automations , Marketing Cloud Admin , Marketing Cloud API

When attempting to create Automation folders using the DataFolder object with SOAP API, the request fails with the following error: "API Permission Failed"

In Review ·Reported By 0 ·Updated Today

Marketing Cloud automations failing to reschedule following network or database performance incidents

Marketing Cloud Automations

When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn't run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences...

In Review ·Reported By 19 ·Updated 5 days ago

Improve automation studio activity resiliency by enabling retry network connection issues.

Marketing Cloud Automations

An automation studio activity can fail due to network connection issues that occur at the slot level. As of now, brief network interruptions are not retried which cause the automation activity fails to start resulting in a failed automation instance.

In Review ·Reported By 1 ·Updated 5 days ago

Unable to create New Filter Activity in Automation Studio due to large number of existing filter definitions

Marketing Cloud Automations

When an account has a large number of existing filter definitions, new filter activities cannot be created in Automation Studio due to a continuous spinning wheel in the filter definitions section.

Fixed in version Marketing Cloud Release March 2020 ·Reported By 11 ·Updated 7 days ago

Updated localization choice is not respected until after a browser refresh

Marketing Cloud Automations

After going through setup and changing the user locale, Automation Studio UI continues to display in English until the browser has been refreshed.

In Review ·Reported By 1 ·Updated 8 days ago

"NotFound" Error when executing an Import with "Update" option, from a Business Unit

Marketing Cloud Automations

When trying to execute an Import with Update Only option to the All Subscribers list, which has been created at the Enterprise account level, from a business unit under an enterprise account. There is a high possibility to get intermittent "NotFound" errors, with the import failing to do any update to...

In Review ·Reported By 44 ·Updated 9 days ago

WhatsApp ChatMessagingDetail Extract - "Contact Tracking Detail" data is duplicated

Marketing Cloud Automations , Marketing Cloud Mobile , Marketing Cloud Reports

Data in reporting is duplicated and populated into extracts of other channels within the same account.

In Review ·Reported By 2 ·Updated 9 days ago

Automation Studio Sends Using Send Time Optimization may send for longer than configured

Marketing Cloud Automations , Marketing Cloud Einstein/Predictive

When an Email Activity is using Send Time Optimization, the email activity may send for more time than the allotted Send Time Optimization time window. STO sends to large audiences (millions of subscribers) are more likely to encounter this behavior.

In Review ·Reported By 1 ·Updated 15 days ago

A partially sent batch can be marked as fully sent in _sent data view

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

Sometimes an internal server has an issue while sending a batch on a job and only completes sending to part of the batch but the whole batch is still marked as sent.

In Review ·Reported By 0 ·Updated 15 days ago

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