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Known Issues · Marketing Cloud Audience/Contacts

Modified date in All Contacts is inaccurate

Marketing Cloud Audience/Contacts

All Contacts within Contact Builder has a modified date for each record. This value is not currently accurate and can appear to be in the future.

In Review ·Reported By 16 ·Updated Yesterday

Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list

Marketing Cloud Audience/Contacts

When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols.

In Review ·Reported By 19 ·Updated 2 days ago

Edit Record functionality in Contact Builder Data Extensions overwrites NULL values with empty string

Marketing Cloud Audience/Contacts

When editing a record in Data Extensions within Contact Builder, if the record has any NULL values in any field these will be turned into empty strings when saved, even if the field in question is not edited.

In Review ·Reported By 5 ·Updated Today

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 8 ·Updated 2 days ago

Contact Data Portability Report is not populated with data in the User Interface

Marketing Cloud Audience/Contacts

When running the Contact Data Portability Report, the User Interface does not populate the data.

No Fix ·Reported By 8 ·Updated 2 days ago

Mobile Demographics missing attributes and Mobile Subscription not available in Contact Builder

Marketing Cloud Audience/Contacts

In Contact Builder, the Mobile Demographics attribute set has only Contact ID, Locale, Mobile Number and is missing additional attributes. Additionally, the Mobile Subscription attribute set is not available.

Fixed ·Reported By 5 ·Updated 2 days ago

Cannot manually add Mobile Number from Contact Builder

Marketing Cloud Audience/Contacts

When attempting to add a new mobile number to a contact from the Contact Builder user interface by navigating to the 'Membership' tab and clicking 'Add Mobile Number', an error will occur when inputting a valid number. The same error does not occur if you first navigate to MobileConnect and click Manage...

In Review ·Reported By 3 ·Updated 2 days ago

MobileConnect Filter lists do not retain selected short code-keyword population

Marketing Cloud Audience/Contacts

MobileConnect filtered lists do not retain the selected Short code-keyword population and defaults to All Contacts. If you create a Filtered List in MobileConnect and select a Short code- keyword as the starting population, the list created is wrong because the Short-code Keyword filter starting population...

Fixed in version Marketing Cloud Release January 2021 Patch 8 ·Reported By 3 ·Updated 2 days ago

Unable to import UTC Offset of 10.00 or greater

Marketing Cloud Audience/Contacts

When importing into a MobileConnect list from a data extension, contacts with a UTCOffset of 10.00 or greater will fail to import with an error of "InvalidDecimalPrecision"

In Review ·Reported By 3 ·Updated 2 days ago

Mobile list condition is unable to be edited.

Marketing Cloud Audience/Contacts

Under certain conditions, edit button in filter criteria screen does not work when editing an existing mobile list.

In Review ·Reported By 2 ·Updated 2 days ago

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