Salesforce Known Issues
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Known Issues · Marketing Cloud Audience/Contacts

Cannot add new field to a Data Extension within Contact Builder if the field's name contains special characters

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts

If you have a pre-existing Data Extension and go to add a new field within Contact Builder that has a special character in the field name, it will fail to create the field.

In Review ·Reported By 2 ·Updated Yesterday

Reset Period on Import criteria for Data Extension Retention Policies are not being honored

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

When setting a Retention Policy on a Data Extension that includes deleting All Records and adding a timeframe with the option to "Reset period on import", the Retain Until date is not changing after importing new records. This is causing the data to be cleared sooner than expected.

In Review ·Reported By 1 ·Updated 3 days ago

Unable to add new objects or new fields for Synchronized Data Sources due to too many Salesforce objects

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Synchronized Data Sources with Marketing Cloud Connect allows you to access data from Sales and Service Clouds in the Marketing Cloud for use in your marketing activities. If your integrated Salesforce Org has a large amount of objects, you may experience issues loading, editing, or adding new objects...

In Review ·Reported By 0 ·Updated 3 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 11 ·Updated 4 days ago

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 4 ·Updated 4 days ago

Unable to edit Many to One Relationships that exist on Left side of an Object

Marketing Cloud Audience/Contacts

Unable to edit Many to One Relationships that exist on Left side of an Object within Data Designer.

In Review ·Reported By 3 ·Updated 4 days ago

Restricted values defined in Contact Builder for a Data Extension are not available in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

When following the documentation below to configure Restricted Attribute Values, you will note that Journey Builder does not actually restrict these values when configuring filter based activities. https://help.salesforce.com/articleView?id=mc_jb_use_restricted_values.htm&type=5

No Fix ·Reported By 6 ·Updated 5 days ago

Contact Builder | Data Extensions | The "Edit Record" feature for data extensions within Contact Builder causing a record to be added instead of edite

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

The "Edit Record" feature for data extensions within Contact Builder will cause a record to be added instead of edited if there is a date field in the DE and is also a primary key.

In Review ·Reported By 3 ·Updated 5 days ago

Contact Builder | All contacts | Engagement | only 50 results displayed

Marketing Cloud Audience/Contacts

Currently only the top 50 results for engagement are displayed within Contact Builders Engagement tab.

In Review ·Reported By 1 ·Updated 5 days ago

Short code not displayed in full when editing import definition in Contact Builder

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown.

No Fix ·Reported By 1 ·Updated 5 days ago

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