Salesforce Known Issues
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Known Issues · Marketing Cloud Audience/Contacts

Boolean Formula Field filter fails to synchronize objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.

In Review ·Reported By 32 ·Updated Today

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 14 ·Updated 3 days ago

Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.

In Review ·Reported By 13 ·Updated 9 days ago

Journey Builder | Journeys | Health | Contacts not search-able

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

If a contacts start date within a Journey is more than 30 days, the contact's most recent history will not be available within the Health tool after searching in "Show Contact Path".

In Review ·Reported By 6 ·Updated 17 days ago

Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce'. This can...

In Review ·Reported By 7 ·Updated 22 days ago

Modified date in All Contacts is inaccurate

Marketing Cloud Audience/Contacts

All Contacts within Contact Builder has a modified date for each record. This value is not currently accurate and can appear to be in the future.

In Review ·Reported By 7 ·Updated 22 days ago

Audience Builder refresh fails with high number of segments/exclusions

Marketing Cloud Audience/Contacts

Audience Builder may fail to refresh an audience when a high number of segments and/or exclusions (100+) are used.

No Fix ·Reported By 1 ·Updated 22 days ago

Contact Builder Engagement tab does not support multi-byte characters for email name

Marketing Cloud Audience/Contacts

The Contact Builder Engagement tab within All Contacts does not support multi-byte characters for email name and will display question marks instead of the actual character(s).

In Review ·Reported By 4 ·Updated 2021-04-01

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 4 ·Updated 2021-03-30

Contact Builder | Data Extensions | The "Edit Record" feature for data extensions within Contact Builder causing a record to be added instead of edite

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

The "Edit Record" feature for data extensions within Contact Builder will cause a record to be added instead of edited if there is a date field in the DE and is also a primary key.

No Fix ·Reported By 3 ·Updated 2021-03-30

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