Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Audience/Contacts

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 7 ·Updated 2 days ago

Edit Record functionality in Contact Builder Data Extensions overwrites NULL values with empty string

Marketing Cloud Audience/Contacts

When editing a record in Data Extensions within Contact Builder, if the record has any NULL values in any field these will be turned into empty strings when saved, even if the field in question is not edited.

In Review ·Reported By 1 ·Updated 3 days ago

Unable to use Data Extensions linked in MobileConnect Demographics in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

It is possible to link data extensions to the MobileConnect Demographics attribute group. However, when using any linked Data Extensions in Journey Builder, you will notice that contacts fail out of the journey.

In Review ·Reported By 0 ·Updated 10 days ago

Contact Data Portability Report downloaded with CSV format has inaccurate column headers

Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

Contact Data Portability Report downloaded with CSV format has inaccurate column headers

In Review ·Reported By 2 ·Updated 11 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 21 ·Updated 12 days ago

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

No Fix ·Reported By 20 ·Updated 12 days ago

Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce'. This can...

In Review ·Reported By 11 ·Updated 12 days ago

Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in.

Fixed in version Marketing Cloud Release March 2020 ·Reported By 9 ·Updated 12 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 12 days ago

Restricted values defined in Contact Builder for a Data Extension are not available in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

When following the documentation below to configure Restricted Attribute Values, you will note that Journey Builder does not actually restrict these values when configuring filter based activities. https://help.salesforce.com/articleView?id=mc_jb_use_restricted_values.htm&type=5

No Fix ·Reported By 6 ·Updated 12 days ago

1 to 10 of 100 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.