Salesforce Known Issues
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Known Issues · Marketing Cloud Audience/Contacts

New!Line not sent from Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect)

In Review ·Reported By 0 ·Updated Today

Attempting to modify the External Key of a data extension in Contact Builder does not save

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it's still the original external key.

In Review ·Reported By 5 ·Updated 5 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 2 ·Updated 6 days ago

Contacts Engagement History fails to load on child BUs

Marketing Cloud Audience/Contacts

Contacts Mobil engagement history in Contact Builder does not load on child BUs.

No Fix ·Reported By 3 ·Updated 10 days ago

Pagination does not work for /contacts/v1/attributeSetDefinitions

Marketing Cloud API , Marketing Cloud Audience/Contacts

Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call.

In Review ·Reported By 2 ·Updated 13 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

In Review ·Reported By 7 ·Updated 14 days ago

Incorrect Relationship between Contact and Opportunity Objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects. Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named...

In Review ·Reported By 5 ·Updated 24 days ago

Contact Builder | Import Definition | Import History unavailable for imports source off of Salesforce reports/leads/contacts objects

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Import definitions based off of Salesforce Objects will not load their "history" within the Contact Builder > Import > History section.

No Fix ·Reported By 2 ·Updated 24 days ago

Unable to Edit source DE if import definition is created by Source as "From Existing Data Extension"

Marketing Cloud Audience/Contacts

When trying to modify an existing Import Definition in Contact Builder, where the Source of the data is a Data Extension, you will not be have the ability to modify the Source of the Import, only the Destination.

No Fix ·Reported By 0 ·Updated 24 days ago

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

In Review ·Reported By 16 ·Updated 26 days ago

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