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Known Issues · Marketing Cloud Audience/Contacts

Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list

Marketing Cloud Audience/Contacts

When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols.

In Review ·Reported By 20 ·Updated 2 days ago

Contacts Without Channel Addresses Cannot be Run 24 hours Apart

Marketing Cloud Audience/Contacts

The Help Documentation states the below. "You can’t run the process more than one time in a 24-hour period. If you had a productive run in the last 24 hours, you can submit the request and report success. No processing occurs and the contents of the data extension where the contacts are extracted...

In Review ·Reported By 2 ·Updated Today

Edit Record functionality in Contact Builder Data Extensions overwrites NULL values with empty string

Marketing Cloud Audience/Contacts

When editing a record in Data Extensions within Contact Builder, if the record has any NULL values in any field these will be turned into empty strings when saved, even if the field in question is not edited.

In Review ·Reported By 10 ·Updated 8 days ago

Unexpected import results when trying to import data into All Subscribers in a Child Business Unit.

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts , Marketing Cloud Content Builder

When importing a file to update all subscriber records to unsubscribe status, incorrect details show on the import notification email. The notification is received as inserted however it should be updated. The records are getting updated, but the notification emails give incorrect information.

In Review ·Reported By 3 ·Updated 8 days ago

Searching Mobile List for Contact Key Does Not Return Results If Not On The Same Page.

Marketing Cloud Audience/Contacts

When searching a standard mobile list or a filtered mobile list, the contact is not found when it does not exist on the page that you are searching from. For example, Contact Key of "ABC" exists on page 3 of a filtered mobile list. If I search for "ABC" on page 1, the result will not return. However,...

In Review ·Reported By 2 ·Updated 2022-12-23

Unable to edit Many to One Relationships that exist on Left side of an Object

Marketing Cloud Audience/Contacts

Unable to edit Many to One Relationships that exist on Left side of an Object within Data Designer.

In Review ·Reported By 13 ·Updated 2022-12-21

Modified date in All Contacts is inaccurate

Marketing Cloud Audience/Contacts

All Contacts within Contact Builder has a modified date for each record. This value is not currently accurate and can appear to be in the future.

In Review ·Reported By 18 ·Updated 2022-12-09

Mobile List/All Contacts search option does not work as expected

Marketing Cloud Audience/Contacts

Customer is unable to leverage Search option and retrieve ContactKeys even if Mobile List/All Contacts seems to contain ContactKeys.

In Review ·Reported By 6 ·Updated 2022-11-04

Publishing fails when decimal type field is included in source DE

Marketing Cloud Audience/Contacts

Publishing fails when decimal type field is included in source DE

No Fix ·Reported By 1 ·Updated 2022-11-04

Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts

Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete. These records will be listed in _SMSSubscriptionLog with the SubscriberKey...

In Review ·Reported By 9 ·Updated 2022-10-24

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