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Known Issues · Marketing Cloud Advertising Studio

Source Audience Count for Facebook not updating within the Overview of Advertising Studio UI

Marketing Cloud Advertising Studio

A subset of customers experiencing the Facebook Audience count is not getting updated as expected. While Source audience is showing an incorrect number Synced Data extensions are updated with the actual numbers and records.

In Review ·Reported By 2 ·Updated 23 days ago

Audience refresh notifications sending 1,000+ emails a minute for one single audience

Marketing Cloud Advertising Studio

Some customers that select to receive email notifications when an audience is refreshed. They are receiving thousands of notifications per minute to their email addresses.

Fixed in version Marketing Cloud Spring’22 Major Release Patch 14 ·Reported By 4 ·Updated 29 days ago

"Message too big" when getting Sales Cloud fields for Lead Capture

Marketing Cloud Advertising Studio

The new Lead Capture for Hyperforce app is unable to create a new task due to the mapping fields section being empty. In looking at our logging it is showing that a field may be too long and stopping all attributes from pulling in.

Fixed in version Lead Capture ·Reported By 6 ·Updated 2022-04-27

"Lead ID" missing as primary key for new Lead Capture app

Marketing Cloud Advertising Studio

Originally, Lead ID was the Primary Key of the DataExtension and we are now setting the Primary Key to whichever field the user selects as Subscriber Key.

In Review ·Reported By 1 ·Updated 2022-04-13

Picklist fields not being saved when creating a task in Sales Cloud using Advertising Studio Lead Capture

Marketing Cloud Advertising Studio

With the latest version of the Lead Capture, a subset of customers are facing issues with the Picklist field not being saved when creating tasks in Sales Cloud.

Fixed in version Lead Capture ·Reported By 1 ·Updated 2022-04-07

New failed leads, UI not populating failed leads - Hyperforce LC

Marketing Cloud Advertising Studio

When a user clicks on the button to view failed leads, no leads are appearing in the UI.

In Review ·Reported By 1 ·Updated 2022-03-14

New Lead Capture UI in Sales Cloud doesn't support unknown data types

Sales and Marketing , Marketing Cloud Advertising Studio

Before an UI update, users were able to enter a multipicklist data type when entering values. This option is not available anymore. Lead Capture for Sales Cloud currently only supports picklist. The previous version of the UI never officially supported multipicklist, it did however present the user...

Fixed ·Reported By 7 ·Updated 2022-02-17

JBA > When retrieving the page name, display the global_brand_page_name field if the page contains one

Marketing Cloud Advertising Studio

Some companies with a worldwide presence repeat their FB page names to maintain brand consistency. This situations makes it very difficult to distinguish the page the user is selecting. As a user, by seeing the `global_brand_page_name` Page field instead of `name` would help distinguish pages in the...

Fixed ·Reported By 2 ·Updated 2022-02-17

Cannot install new Lead Capture for Sales Cloud package due error - "Lead capture: duplicate value found: <unknown> duplicates value on record with id

AppExchange , Marketing Cloud Advertising Studio

The new Hyperforce version of Lead Capture was recently made available. When attempting to install the new package in an org that already has the old package installed. An error occurs : "Lead capture: duplicate value found: <unknown> duplicates value on record with id: <unknown>" The installation...

No Fix ·Reported By 9 ·Updated 2022-02-08

Advertising Campaigns - Cannot access "Administration" & "My Account" tabs

Marketing Cloud Advertising Studio

Customers are unable to access any navigation tabs in Advertising Campaigns.

Fixed in version Advertising Campaigns - Grids ·Reported By 3 ·Updated 2022-02-03

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