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Known Issues · Marketing Cloud Advertising Studio

Contacts will fail in an Ad Audience Activity unless they exist in the All Subscribers list

Marketing Cloud Advertising Studio

If Advertising Studio is enabled in your account, you have the ability to use an Ad Audience Activity in Journey Builder. If you send contacts into the journey that do not yet exist with an Email Address in the All Subscribers list, they will fail out of the Journey.

In Review ·Reported By 1 ·Updated 3 days ago

Salesforce Advertising Studio: Re-authentication required for customers using Google Ads

Marketing Cloud Advertising Studio

The Salesforce Technology team has identified an issue impacting some users of the Advertising Studio platform. The Advertising Studio team rotated credentials for the integration with Google Ads. The rotation was successful, but some customers may observe an unanticipated result of the rotation, in...

In Review ·Reported By 7 ·Updated 2022-08-25

Manual refresh of audiences does not work when a user has hit the allocation limit of audience.

Marketing Cloud Advertising Studio

Allow manual refresh of audiences does not work when a user has hit the allocation limit of audience.

In Review ·Reported By 2 ·Updated 2022-08-23

Audience refresh notifications sending 1,000+ emails a minute for one single audience

Marketing Cloud Advertising Studio

Some customers that select to receive email notifications when an audience is refreshed. They are receiving thousands of notifications per minute to their email addresses.

Fixed in version Marketing Cloud Spring’22 Major Release Patch 14 ·Reported By 4 ·Updated 2022-08-10

Source Audience Count for Facebook not updating within the Overview of Advertising Studio UI

Marketing Cloud Advertising Studio

A subset of customers experiencing the Facebook Audience count is not getting updated as expected. While Source audience is showing an incorrect number Synced Data extensions are updated with the actual numbers and records.

In Review ·Reported By 2 ·Updated 2022-08-08

Ad Audiences deriving from Social Studio Topic Profiles as a data source are significantly below Social Studio Topic Profile estimated audience sizes.

Marketing Cloud Advertising Studio

Ad Audiences deriving from Social Studio Topic Profiles as a data source are significantly below Social Studio Topic Profile estimated audience sizes.

Fixed in version Marketing Cloud 2021 April Release Patch 8.1 ·Reported By 2 ·Updated 2022-08-08

Number of Source DE record shows 0 if CultureCode is not EN

Marketing Cloud Advertising Studio

Number of Source DE record shows 0 in Advertising Audience, if the CultureCode is not EN.

In Review ·Reported By 2 ·Updated 2022-08-08

Journey Builder Advertising Campaign Activity - Different users cannot activate Journeys if activity is created by a different user

Marketing Cloud Advertising Studio

A deactivated user previously created a journey with an Advertising Campaign activity, a different user later creates a new draft of that journey & activates the draft. they will receive an error.

No Fix ·Reported By 0 ·Updated 2022-08-08

"Message too big" when getting Sales Cloud fields for Lead Capture

Marketing Cloud Advertising Studio

The new Lead Capture for Hyperforce app is unable to create a new task due to the mapping fields section being empty. In looking at our logging it is showing that a field may be too long and stopping all attributes from pulling in.

Fixed in version Lead Capture ·Reported By 6 ·Updated 2022-04-27

"Lead ID" missing as primary key for new Lead Capture app

Marketing Cloud Advertising Studio

Originally, Lead ID was the Primary Key of the DataExtension and we are now setting the Primary Key to whichever field the user selects as Subscriber Key.

In Review ·Reported By 1 ·Updated 2022-04-13

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