Salesforce Known Issues
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Known Issues · Marketing Cloud Admin

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 10 ·Updated 4 days ago

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

Marketing Cloud Email Studio , Marketing Cloud Admin

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

In Review ·Reported By 51 ·Updated 10 days ago

Standard Marketing Cloud System Defined Roles may deny items they shouldn't

Marketing Cloud Email Studio , Marketing Cloud Admin

Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not.

In Review ·Reported By 12 ·Updated 19 days ago

Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder

Marketing Cloud Email Studio , Marketing Cloud Admin

Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview. The links are impacted in subscriber preview only. Email sends are not impacted.

Fixed in version Marketing Cloud Release October 2020 ·Reported By 14 ·Updated 21 days ago

Cannot add new field to a Data Extension within Contact Builder if the field's name contains special characters

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts

If you have a pre-existing Data Extension and go to add a new field within Contact Builder that has a special character in the field name, it will fail to create the field.

In Review ·Reported By 0 ·Updated 21 days ago

Data Extension date format in Contact Builder displaying MM/DD/YYYY - ignoring Admin set Account Date Format / User Culture Code

Marketing Cloud Admin

Accounts configured with Date Format DD/MM/YYYY (eg - English (United Kingdom)) do not display the expected date format in Contact Builder Data Extensions, instead display as MM/DD/YYYY, despite Account/User preferences.

In Review ·Reported By 3 ·Updated 22 days ago

New Username entry for Account Level List Detective unsubscribes subscribers

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username.

In Review ·Reported By 0 ·Updated 25 days ago

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio.

In Review ·Reported By 10 ·Updated 2020-10-28

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

No Fix ·Reported By 20 ·Updated 2020-10-27

Marketing Users are able to add campaign members without Edit permissions on Lead and contacts

Sharing , Marketing Cloud Admin

A non admin user with only READ permission on the Lead object is able to add the leads as campaign members. This goes against current documentation. Per current documentation documentation, a user must have: Edit on campaigns AND Edit on leads and contacts AND Marketing User checked in the user i...

In Review ·Reported By 0 ·Updated 2020-10-19

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