Salesforce Known Issues
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Known Issues · Marketing Cloud Admin

Smart Capture Form could cease to work upon disablement of user that created it

Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Pages/Sites

When a user creates a Smart Capture Form, and that user is then disabled, the Smart Capture Form stops working and submitting the data

In Review ·Reported By 1 ·Updated 11 days ago

Marketing Cloud Calendar Date Picker defaults to incorrect date

Marketing Cloud Admin , Manufacturing Cloud

Marketing Cloud Calendar date picker shows the wrong day for a Campaign and Event and activity when users are using the NZ and AU timezone. This issue only occurs sporadically.

No Fix ·Reported By 1 ·Updated 11 days ago

SMS Message Summary Report can produce results from days outside the set timeframe

Marketing Cloud Admin , Marketing Cloud Mobile , Marketing Cloud Reporting

The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used.

In Review ·Reported By 1 ·Updated 11 days ago

Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked.

Marketing Cloud Journey Builder , Marketing Cloud Admin

Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked.

No Fix ·Reported By 0 ·Updated 11 days ago

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

No Fix ·Reported By 20 ·Updated 12 days ago

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio.

Fixed in version Marketing Cloud Release June 2021 ·Reported By 16 ·Updated 12 days ago

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 11 ·Updated 12 days ago

Auto-Verified Domain such as SAP is set to Is Sendable Address False when verifying the address through a Sender Profile

Marketing Cloud Admin

When a From Address that is part of an SAP, Private Domain, Registered Domain gets verified in a Sender Profile IsSendable is set to No.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 8 ·Updated 12 days ago

SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID)

Marketing Cloud Admin , Marketing Cloud API

It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 8 ·Updated 12 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 12 days ago

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