Salesforce Known Issues
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Known Issues · Marketing Cloud Admin

Packaging an Automation with a Data Extract using a Data Extension Customer Key that resides in multiple Business Units will fail

Marketing Cloud Automations , Marketing Cloud Admin

Unable to Package an Automation within Package Manager, which contains a Data Extract Activity, having a Data Extension Customer Key used in multiple Business Units.

In Review ·Reported By 0 ·Updated 2 days ago

Filtered DEs based on Sync DEs with leading underscore fields are not packageable

Marketing Cloud Integrations , Marketing Cloud Admin , Marketing Cloud Package Manager

When attempting to create a package definition in Package Manager, the error "Unsupported Data Extension Type" occurs when a Filtered Data Extension based on a Synchronized Data Extension is included in the package definition.

In Review ·Reported By 0 ·Updated 5 days ago

All Contacts does not display all channels or sources when Business Unit Filters are Enabled

Marketing Cloud Admin , Marketing Cloud Audience/Contacts

All Contacts does not display all channels or sources when Business Unit Filters are Enabled

In Review ·Reported By 2 ·Updated 9 days ago

Adding a Triggered Send to a Campaign Storyboard only shows top 50 Triggered Sends

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reports

Even if there are more than 50 records for Triggered Sends present in a folder for an Account, when we open the Triggered Send folder from Campaign--> StoryBoard-->Add To Campaign--> Triggered Send to associate a TS to a Campaign then Marketing Cloud is fetching only the top 50 records.

In Review ·Reported By 0 ·Updated 11 days ago

API calls can fail when made through a user while "Login Expires After Inactivity" is enabled

Marketing Cloud Admin , Marketing Cloud API

When making API calls through a user that is denoted as an API user that is not used to login through the MC UI, the Security Setting "Login Expires After Inactivity" can prevent API calls from succeeding once the duration is exceeded.

In Review ·Reported By 3 ·Updated 16 days ago

When both the child and the Enterprise parent implement the same SAP configuration, SSL displays inaccurate information in the child BU.

Marketing Cloud Admin

A subset of customers are getting conflicting subdomain information in Parent BU and Child BU due to this known bug, although both the child and enterprise business units have same SAP setup. As per the product design both should display the same information.

In Review ·Reported By 0 ·Updated 16 days ago

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

Marketing Cloud Email Studio , Marketing Cloud Admin

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

In Review ·Reported By 62 ·Updated 18 days ago

Smart Capture Form could cease to work upon disablement of user that created it

Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Pages/Sites

When a user creates a Smart Capture Form, and that user is then disabled, the Smart Capture Form stops working and submitting the data

In Review ·Reported By 1 ·Updated 2022-04-19

Marketing Cloud Discover Reports not Sending Results to FTP from the UI

Marketing Cloud Admin , Marketing Cloud Reports

Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists...

No Fix ·Reported By 17 ·Updated 2022-03-30

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending , Marketing Cloud Reports

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

No Fix ·Reported By 12 ·Updated 2022-03-30

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