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Known Issues · Marketing Cloud API

ENS not capturing different Events in Batch with different Events

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Sending

When an API call to send to multiple recipients is created, and that batch of Subscribers generates more than one Event Type (e.g. EmailSent, EmailNotSent), the callback will not provide the different EventTypes for that Batch

In Review ·Reported By 5 ·Updated 3 days ago

SOAP API request to create Automation folders using DataFolder object are failing

Marketing Cloud Automations , Marketing Cloud API

When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: "API Permission Failed"

No Fix ·Reported By 3 ·Updated 8 days ago

TransactionalMessagingAPI failed without error response.

Marketing Cloud Email Studio , Marketing Cloud API

Even the response code of TransactionalMessagingAPI send request was success, In rare cases, messages may not be sent due to internal processing errors.

In Review ·Reported By 2 ·Updated 20 days ago

REST API Data Events - Increment Column Value - not matching on composite primary key

Marketing Cloud API

The REST API 'increment a column value by data extension external key' PUT call does not properly match records in data extensions defined with composite keys, and will update all records that match the first part of the key.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 2 ·Updated 20 days ago

Folder Name already exists error when updating subfolder name under Shared Data Extensions via API

Marketing Cloud API

When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI.

No Fix ·Reported By 2 ·Updated 22 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 3 ·Updated 2021-03-11

The response of delivery status of a message using GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} can result into Unknown token

Marketing Cloud API , Marketing Cloud Mobile

Using API route GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} to get the delivery status of a message can result into Unknown token

Fixed in version Marketing Cloud Release January 2021 ·Reported By 1 ·Updated 2021-02-16

Event Notification Unsubscribe event does not support LogUnSubEvent API

Marketing Cloud Email Studio , Marketing Cloud API

The Event Notification Unsubscribe Webhook does not support API unsubscribes, including LogUnSubEvent

In Review ·Reported By 0 ·Updated 2021-02-02

SOAP API | Create request | DataFolder object | API Permission Failed response

Marketing Cloud Email Studio , Marketing Cloud API

It is not currently possible to create a child folder under the root "My Tracking" folder. A permission error is received regardless of assigned permissions to installed package or user.

In Review ·Reported By 4 ·Updated 2021-01-04

Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States)

Marketing Cloud API , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that...

In Review ·Reported By 2 ·Updated 2020-11-26

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