Salesforce Known Issues
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Known Issues · Marketing Cloud API

Smart Capture Form could cease to work upon disablement of user that created it

Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Pages/Sites

When a user creates a Smart Capture Form, and that user is then disabled, the Smart Capture Form stops working and submitting the data

In Review ·Reported By 1 ·Updated 10 days ago

SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID)

Marketing Cloud Admin , Marketing Cloud API

It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 8 ·Updated 11 days ago

Integration/EmailPreview.aspx returns a blank page

Marketing Cloud Email Studio , Marketing Cloud API , Marketing Cloud Reporting

The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 6 ·Updated 11 days ago

Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile

An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message...

Fixed in version Marketing Cloud Release October 2020 ·Reported By 6 ·Updated 11 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the below routes will return an error: /sms/v1/automation/importSend /sms/v1/contacts/refreshList/

In Review ·Reported By 4 ·Updated 11 days ago

Folder Name already exists error when updating subfolder name under Shared Data Extensions via API

Marketing Cloud API

When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI.

No Fix ·Reported By 2 ·Updated 11 days ago

SOAP Call Timeout on Retrieve OpenEvent

Marketing Cloud API

Customer is having timeout and slow response issues when trying to retrieve OpenEvent via the SOAP API.

In Review ·Reported By 1 ·Updated 11 days ago

Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit

Marketing Cloud Integrations , Marketing Cloud API , Winter 20

Data synchronization using Marketing cloud connector requests are

Fixed in version Marketing Cloud Release July 2020 ·Reported By 1 ·Updated 11 days ago

Einstein Analytics Integration imports reduced number of records

Marketing Cloud API , Marketing Cloud Audience/Contacts , Einstein Analytics - Data Integration

When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per...

In Review ·Reported By 1 ·Updated 11 days ago

DataFolder | salesforcedataextension | access_token | API Permission Failed error

Marketing Cloud API

The call to create a Salesforce Data Extensions folder fails when utilizing ClientID/ClientSecret Authentication/token-based authentication.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 1 ·Updated 11 days ago

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