Salesforce Known Issues
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Known Issues · Marketing Cloud API

SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID)

Marketing Cloud Admin , Marketing Cloud API

It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.

In Review ·Reported By 8 ·Updated 3 days ago

Integration/EmailPreview.aspx returns a blank page

Marketing Cloud Email Studio , Marketing Cloud API , Marketing Cloud Reporting

The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.

In Review ·Reported By 6 ·Updated 7 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 2 ·Updated 13 days ago

Pagination does not work for /contacts/v1/attributeSetDefinitions

Marketing Cloud API , Marketing Cloud Audience/Contacts

Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call.

In Review ·Reported By 2 ·Updated 13 days ago

Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit

Marketing Cloud Integrations , Marketing Cloud API , Winter 20

Data synchronization using Marketing cloud connector requests are

In Review ·Reported By 1 ·Updated 16 days ago

DataFolder | salesforcedataextension | access_token | API Permission Failed error

Marketing Cloud API

The call to create a Salesforce Data Extensions folder fails when utilizing ClientID/ClientSecret Authentication/token-based authentication.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 1 ·Updated 21 days ago

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (

Fixed in version Marketing Cloud Release May 2020 ·Reported By 0 ·Updated 21 days ago

SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters

Marketing Cloud API

When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message "Error: Data extension does not exist".

In Review ·Reported By 2 ·Updated 24 days ago

Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Mobile

An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message...

In Review ·Reported By 4 ·Updated 25 days ago

Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator

Marketing Cloud Journey Builder , Marketing Cloud API

When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time.

No Fix ·Reported By 1 ·Updated 2020-04-17

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