Salesforce Known Issues
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Known Issues · Marketing Cloud API

Rowset API call to a DE with required field doesn't validate correctly

Marketing Cloud Integrations , Marketing Cloud API POST /hub/v1/dataevents/key:{key}/rowset API request is returning 200 status even when column names in the payload do no match the column names in the DE, this can causes a scenario...

In Review ·Reported By 1 ·Updated 2 days ago

Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States)

Marketing Cloud API , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that...

In Review ·Reported By 4 ·Updated 10 days ago

TransactionalMessagingAPI failed without error response.

Marketing Cloud Email Studio , Marketing Cloud API

Even the response code of TransactionalMessagingAPI send request was success, In rare cases, messages may not be sent due to internal processing errors.

In Review ·Reported By 6 ·Updated 16 days ago

SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters

Marketing Cloud API

When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message "Error: Data extension does not exist".

In Review ·Reported By 4 ·Updated 2021-06-16

ENS not capturing different Events in Batch with different Events

Marketing Cloud Journey Builder , Marketing Cloud API , Marketing Cloud Sending

When an API call to send to multiple recipients is created, and that batch of Subscribers generates more than one Event Type (e.g. EmailSent, EmailNotSent), the callback will not provide the different EventTypes for that Batch

In Review ·Reported By 5 ·Updated 2021-06-09

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the below routes will return an error: /sms/v1/automation/importSend /sms/v1/contacts/refreshList/

In Review ·Reported By 4 ·Updated 2021-06-02

SMS Sendlog doesn't write custom Key value from API request payload for non-personalised message content

Marketing Cloud API , Marketing Cloud Mobile

We have noticed that due to a known bug in the system causing failure to write custom key value from API request payload to the SMS Sendlog if the actual message content is a plain text(without personalisation).

In Review ·Reported By 0 ·Updated 2021-06-01

SOAP API request to create Automation folders using DataFolder object are failing

Marketing Cloud Automations , Marketing Cloud API

When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: "API Permission Failed"

No Fix ·Reported By 3 ·Updated 2021-04-28

REST API Data Events - Increment Column Value - not matching on composite primary key

Marketing Cloud API

The REST API 'increment a column value by data extension external key' PUT call does not properly match records in data extensions defined with composite keys, and will update all records that match the first part of the key.

Fixed in version Marketing Cloud Release May 2020 ·Reported By 2 ·Updated 2021-04-16

Folder Name already exists error when updating subfolder name under Shared Data Extensions via API

Marketing Cloud API

When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI.

No Fix ·Reported By 2 ·Updated 2021-04-14

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