Salesforce Known Issues
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Known Issues · Maps Territory Planning

Session Expired error when publishing in Maps Territory Planning

Maps Territory Planning

Found in 240.12 Some users are seeing session related errors when publishing an alignment in Salesforce Maps Territory Planning. Issue occurs before the value in the session settings. Error: Session expired. Please login and try again.

In Review ·Reported By 3 ·Updated Yesterday

During the BuildAlignment job an 'Invalid string length error' is generated

Maps Territory Planning

When building an alignment that has a report with a large record volume or large number of columns the alignment creation fails due to the string length stored on Territory planning fields

In Review ·Reported By 2 ·Updated Yesterday

Territory Planning Permanently delete job fails to process

Maps Territory Planning

When using TP Permanently Delete job in orgs with large amounts of TP data, it can sometimes fail while trying to delete secondary (related) object records. The error can be found in Salesforce Setup>Apex Jobs and will be somewhat similar to this: "First error: Delete failed. First exception on row...

In Review ·Reported By 0 ·Updated 2 days ago

Recently published alignment does not appear in Enterprise Territory Management tab

Maps Territory Planning

Clients have seen a scenario where an alignment will say it was successfully created but the alignment does not appear in Enterprise Territory Management. If you use the automatically split into child areas option when publishing to ETM, and you already have child areas in ETM, it will fail with...

No Fix ·Reported By 1 ·Updated 7 days ago

Boundaries not populating when creating a new Dataset from Territory Planning Datasets tab

Maps Territory Planning

When trying to create a new dataset using the 'New' button from the Territory Planning Dataset tab, the boundaries do not populate

In Review ·Reported By 0 ·Updated 8 days ago

Cannot build datasets that contain an address field in a report

Maps Territory Planning

If you add an address field, which is a compound data type, to a report, the build a dataset from that report, it will fail

In Review ·Reported By 3 ·Updated 10 days ago

BuildAlignment fails when dataset has no assignment field value

Maps Territory Planning

For a dataset with the unit assignment field left blank, creating an alignment off of that dataset gives the error: "Unable to Build Alignment".

In Review ·Reported By 0 ·Updated 10 days ago

Work Set Focus | Blocking pendo causes alignments to spin forever

Maps Territory Planning

If access to Pendo is blocked by a VPN or other means, and you have User Tracking Enabled then you cannot set a focus.

In Review ·Reported By 1 ·Updated 15 days ago

Publish to ETM | Unable to publish assigned users to multiple areas

Maps Territory Planning

Assigned users associated with a territory team role are not being published to ETM when that user is assigned to multiple areas

In Review ·Reported By 2 ·Updated 17 days ago

Territory Planning Alignment gets stuck at 'Building Reference Layers...'

Maps Territory Planning

Territory Planning Alignment does not load and is getting stuck at 'Building Reference Layers...' page.

In Review ·Reported By 5 ·Updated 30 days ago

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