Salesforce Known Issues
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Known Issues · Maps Mobile

Customer is unable to assign Maps admin permission set due to custom permissions being on the Maps Admin Permission set

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

Some customers are unable to assign Maps admin permission set due to custom permissions being on the Maps Admin Permission set resulting in the error "Can't assign permission set Maps Admin to user "John Doe". The user license doesn't allow the permission: Custom Permission Territory Planning is not...

Fixed ·Reported By 4 ·Updated 28 days ago

SF Maps app is opening in Classic when using various identity providers

Maps , Maps Mobile , Maps Live Tracking

SecureAuth SSO protocols are not being recognized by the maps application which will redirect to the Maps VisualForce Page inside of the Maps Mobile app. This page doesn't include the live tracking feature in the settings

In Review ·Reported By 2 ·Updated 28 days ago

Custom icons used as markers show in the legend as URLs instead of icons

Maps Mobile

In Maps mobile, custom icons used as markers show in the legend as a Url instead of as the icon.

Fixed ·Reported By 1 ·Updated 28 days ago

Community Users are missing mobile related settings after logging into the Maps app

Maps Mobile

When a user uses certain custom domains for login as a community user, once they input their username and password the app does not properly navigate them to the maps screen which would have the appropriate settings including "Live Location" & "Logout"

Fixed ·Reported By 4 ·Updated 2022-04-22

Salesforce App: Page Does not exist error when User click on the Book Appointment action, when "High Assurance" is enabled on the user profile

Mobile , Field Service , Maps , MapAnything , Maps Mobile

In the Salesforce app, the user gets the "Page Does Not Exist" error when they click on the Book Appointment action, when "High Assurance" is enabled on the user profile.

In Review ·Reported By 27 ·Updated 2022-03-31

Private ArcGIS layers inaccessible in Salesforce Maps Mobile experience

Maps , Maps Mobile

Private ArcGIS layers inaccessible in Salesforce Maps Mobile experience as user is unable to authenticate.

In Review ·Reported By 1 ·Updated 2022-02-28

Labels in Salesforce Maps Aren't Fully Translated

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

When changing either the org or user locale, users may notice some labels in the Salesforce Maps product are not translated to their target language.

In Review ·Reported By 5 ·Updated 2022-02-23

Lookup towards encrypted field on Maps custom disposition not working on mobile

Maps , Maps Mobile

When the field on the specific object is encrypted by the Shield (Platform) encryption, Maps mobile will not able to search for related records using that field as a lookup on the Custom Disposition check-out form.

In Review ·Reported By 3 ·Updated 2021-12-08

When Auto-Refresh is enabled on a Layer, Maps mobile app redirects to Layers tab when Layer reloads

Maps Mobile

If you have auto-refresh enabled on a layer via it’s advanced settings and are using the mobile app, when the layer refreshes at the set time interval the user is immediately jumped back to the layers tab while it refreshes.

In Review ·Reported By 3 ·Updated 2021-11-22

iOS devices do not allow selection of checkboxes, checkbox group, or radio buttons in when a flow is launched in SF Maps mobile

Maps , Maps Mobile

When launching a flow in SF Maps mobile (native or SF App) users are unable to select the checkbox, checkbox group, or radio buttons on iOS devices

In Review ·Reported By 7 ·Updated 2021-11-12

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