Salesforce Known Issues
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Known Issues · Maps Mobile

Salesforce App: Page Does not exist error when User click on the Book Appointment action, when "High Assurance" is enabled on the user profile

Mobile , Field Service , Maps , MapAnything , Maps Mobile

In the Salesforce app, the user gets the "Page Does Not Exist" error when they click on the Book Appointment action, when "High Assurance" is enabled on the user profile.

In Review ·Reported By 1 ·Updated 10 days ago

Salesforce Maps Lags Upon Load When Navigating from Salesforce Mobile App to Salesforce Maps Mobile App via Deep Link

Maps Mobile

When navigating from the Salesforce native app to the Salesforce Maps native app via a Deep Link, the Salesforce Maps native app lags upon load

Fixed ·Reported By 1 ·Updated 26 days ago

Setting Fail to Load in Mobile App

Maps Mobile

Upon opening the Salesforce Maps native app, users may experience an issue where the settings page doesn't completely render. Issue is present on both Android and iOS

Fixed ·Reported By 1 ·Updated 26 days ago

Click2Create options will not load on Maps Mobile

Maps , Maps Mobile

When adding buttons specific to Salesforce records on the POI button set layout, the Click2Create buttons are not displayed for the user.

In Review ·Reported By 1 ·Updated 2021-02-24

Filtered Lookup Fields on Mobile Return Records Outside of Filter Criteria

Maps Mobile

When creating a lookup field, there is an option to add an additional filter to the field in order to specify the records that are returned. On desktop, this works as expected as only records that meet the filter criteria are returned during the Click2Create process. On mobile, we're incorrectly returning...

Fixed ·Reported By 1 ·Updated 2021-02-19

Non-Admins Unable to Perform Field Updates on Mobile

Maps Mobile

Users who are not assigned to the system administrator profile may encounter a save error that states the user does not have access to a field when performing a field update via a plotted marker on mobile. This issue looks to only affect field updates which trigger other processes. This issue is also...

Fixed ·Reported By 4 ·Updated 2021-02-10

Unable to Generate Routes or Schedule Using Custom Drive Profiles on Mobile

Maps Mobile

If a user saves a route or schedule on desktop that uses a custom drive profile, the same route or schedule on mobile won't plot and an error will spawn.

Fixed ·Reported By 1 ·Updated 2021-02-10

Labels in Salesforce Maps Aren't Fully Translated

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

When changing either the org or user locale, users may notice some labels in the Salesforce Maps product are not translated to their target language.

In Review ·Reported By 2 ·Updated 2021-02-03

ArcGIS Layers Infinitely Load on Maps Mobile

Maps Mobile

If a user were to plot an ArcGIS layer on mobile (native Salesforce app, mobile browser, or SF Maps native app) the layer will spin infinitely and the features and basemap will never render. However, the same layer plots fine on desktop.

Fixed ·Reported By 2 ·Updated 2021-02-03

SF Maps Native App Crashes After Toggling On Live Location

Maps Mobile

Users are experiencing a crashing issue when toggling on live location via SF Maps native app v1.0.6 on Android. The issue has been isolated to not having the Salesforce Maps Live Mobile Tracking PSL (permission set license) and SF Maps Live Mobile Tracking permission set. However, once the affected...

Fixed ·Reported By 2 ·Updated 2021-02-03

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