Salesforce Known Issues
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Known Issues · Maps Mobile

Internal Server Errors causing Packaging Installation failures and intermittent access issues

Maps , Maps Mobile , Maps Advanced

When customers attempt to access various pages in Salesforce Maps they occasionally receive an Internal Server Error. These pages include: Maps Settings CustomComponents Maps (primary page) Mobile (via SF Maps App or Maps Mobile tab on desktop) PrintEmailRoute

In Review ·Reported By 21 ·Updated 2 days ago

Various search terms return no results on POI search for Mobile

Maps Mobile

When using the POI search on mobile, search terms return as a prediction of the text input from the vendor. For example, if you search "car dealership in Atlanta" it will return with the prediction search of "car dealership near Atlanta" with the magnifying glass. However, that prediction doesn't return...

In Review ·Reported By 1 ·Updated 22 days ago

Salesforce Maps tab crashes within Salesforce App for iOS

Maps , Maps Mobile

When large marker layers are plotted in Salesforce Maps via Salesforce Mobile App on iOS without clustering the markers the Maps tab will crash when zooming in/out. This can also happen when plotting a route with markers on the maps

In Review ·Reported By 2 ·Updated 30 days ago

When Auto-Refresh is enabled on a Layer, Maps mobile app redirects to Layers tab when Layer reloads

Maps Mobile

If you have auto-refresh enabled on a layer via it’s advanced settings and are using the mobile app, when the layer refreshes at the set time interval the user is immediately jumped back to the layers tab while it refreshes.

In Review ·Reported By 3 ·Updated 2022-08-10

Salesforce App: Page Does not exist error when User click on the Book Appointment action, when "High Assurance" is enabled on the user profile

Mobile , Field Service , Maps , MapAnything , Maps Mobile

In the Salesforce app, the user gets the "Page Does Not Exist" error when they click on the Book Appointment action, when "High Assurance" is enabled on the user profile.

In Review ·Reported By 31 ·Updated 2022-08-08

Unable to Check Out on Events on Mobile After Refresh

Maps , Maps Mobile

Users are unable to check out on an event based layer on mobile after the page is refreshed as the "check out" button will revert to "check in", thus creating another task instead of completing the original one. This only occurs for the event base object.

Fixed ·Reported By 0 ·Updated 2022-08-08

Unable to find location [] error occurs when trying to use C2C with the 'Drop a pin' action on some of the Android devices

Maps Mobile

Unable to find location Please move the marker to another location and try again error might occur when you try using Click2Create on the 'Drop a pin' action, after Salesforce Maps mobile app with Maps tab is minimized and then opened again after a couple of minutes. This issue is intermittent and it...

In Review ·Reported By 0 ·Updated 2022-08-05

Unable to log into SF Maps App with SSO Enabled

Maps Mobile

Users are receiving a "404 error" when attempting to log in to the Salesforce Maps native mobile app. After force closing the app and logging back in, users will see a desktop view of Salesforce.

Fixed ·Reported By 3 ·Updated 2022-08-04

Unable to edit date field on custom disposition

Maps , Maps Mobile

When checking out of a record via Salesforce Maps mobile, date fields can't be edited on the custom disposition. A user is only allowed to select today's date.

Fixed ·Reported By 0 ·Updated 2022-08-04

Logout Button Doesn't Appear for SF Maps iOS Native App

Maps Mobile

Users are unable to log out of the Salesforce Maps native app for iOS as the logout button does not appear.

Fixed ·Reported By 0 ·Updated 2022-08-04

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