Salesforce Known Issues
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Known Issues · Maps Live Tracking

Labels in Salesforce Maps Aren't Fully Translated

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

When changing either the org or user locale, users may notice some labels in the Salesforce Maps product are not translated to their target language.

In Review ·Reported By 3 ·Updated 6 days ago

Registered and active GM vehicles are showing as never reported in Maps Live Layer

Maps Live Tracking

Registered and active GM vehicles are showing as never reported in Maps Live Layer but they do populate data for the daily summary.

In Review ·Reported By 1 ·Updated 27 days ago

Exception is thrown when saving Maps Live Rule: 'Error Retrieving Raw Data: undefined'

Maps , Maps Live Tracking

When the client tries to save the Live rule in their Org, the following exception is shown: Error Retrieving Raw Data: undefined

In Review ·Reported By 2 ·Updated 2021-05-12

Maps Live Stop association page throwing exceptions when searching for stops

Maps , Maps Live Tracking

When trying to view any Live Stop Association records from the Live Association page, the page will fail with the following error message, "No such column 'null' on entity 'Test_Object__c'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference...

In Review ·Reported By 1 ·Updated 2021-05-12

Folder Spins Indefinitely If It Contains a Live Tracking Layer That a User Doesn't Have Access To

Maps Live Tracking

If a user doesn't have access to Maps Live Tracking and there is a Live layer located in a folder the user has access to, the folder will spin indefinitely when accessed. There are 2 scenarios where this will occur: -An org recently churned Maps Live Tracking licenses and Live data wasn't deleted...

Fixed ·Reported By 1 ·Updated 2021-02-23

Maps Live Rules Engine Not Generating Event Records

Maps Live Tracking

Maps Live Rules are created, however, no Maps Live Events are generating whenever a user enters and/or exits a shape.

Fixed ·Reported By 1 ·Updated 2021-02-17

Unable to Copy, Move, or Delete Live Layers

Maps Live Tracking

Users are unable to copy, move, or delete Live layers. The plot markers, toggle plot on load, edit, and clone options still function as expected.

Fixed ·Reported By 5 ·Updated 2021-01-27

Marker Position Reverts To a Previous Location After Manually Refreshing a Live Layer

Maps Live Tracking

When performing a manual refresh on a Live layer, users may notice erratic behavior where the position of the marker reverts to a previous location the marker was at. This issue corrects itself upon the next automatic refresh of the Live Layer.

In Review ·Reported By 1 ·Updated 2021-01-22

Unable to Access Maps Mobile Device Management Page for Live Tracking

Maps Live Tracking

Clients may receive an error that states "The client must authenticate itself to get the requested response" when accessing the Salesforce Maps Mobile page via the Devices Management configuration page.

Fixed ·Reported By 0 ·Updated 2020-09-15

GeoTab Devices Disappear on Device Management Page

Maps Live Tracking

GeoTab devices will disappear when scrolling on the Devices Management tab via the Maps configuration page

Fixed ·Reported By 0 ·Updated 2020-09-15

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