Salesforce Known Issues
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Known Issues · Maps Live Tracking

Unable to associate marker layer to live stop association configuration

Maps Live Tracking

When configuring stop associations for a daily summary, a user is able to search for a marker layer in order to specify which records stops should be associated to. However, no marker layers appear in the search.

In Review ·Reported By 2 ·Updated 2022-10-18

Live Tracking not reporting data for mobile users

Maps Live Tracking

Observed as of 9/27 Clients may experience an issue where the tracking history is not returning live data from their devices.

Fixed ·Reported By 0 ·Updated 2022-10-03

Users with almost identical MapsLive Id's are not getting Summaries created

Maps Live Tracking

When an org has many users using LiveApp tracking, the Device Ids calculated on the user records can/will eventually have the same exact Id with the exception of the last letter case, like 'M' & 'm'. When this happens, we will sometimes only get summaries for one user and not the other.

No Fix ·Reported By 1 ·Updated 2022-08-09

Folder Spins Indefinitely If It Contains a Live Tracking Layer That a User Doesn't Have Access To

Maps Live Tracking

If a user doesn't have access to Maps Live Tracking and there is a Live layer located in a folder the user has access to, the folder will spin indefinitely when accessed. There are 2 scenarios where this will occur: -An org recently churned Maps Live Tracking licenses and Live data wasn't deleted...

Fixed ·Reported By 1 ·Updated 2022-08-09

Permission Group setting label "Enable Live Mobile Tracking" is duplicated

Maps , Maps Live Tracking

Within the mobile section of the permission group, the setting "enable live mobile tracking" is appearing twice. It appears the other setting should be labeled as 'My Location Zoom Level'

Fixed ·Reported By 0 ·Updated 2022-06-30

Unable to generate or update existing live api key in sandbox

Maps Live Tracking

When attempting to generate the Live API key the pencil that allows users to edit or generate a Live API key is missing from the user interface

In Review ·Reported By 2 ·Updated 2022-05-31

SF Maps app is opening in Classic when using various identity providers

Maps , Maps Mobile , Maps Live Tracking

SecureAuth SSO protocols are not being recognized by the maps application which will redirect to the Maps VisualForce Page inside of the Maps Mobile app. This page doesn't include the live tracking feature in the settings

In Review ·Reported By 2 ·Updated 2022-04-25

Live jobs scheduled to run less than an hour duration are switching to an hourly job after few runs

Maps Live Tracking

Live Tracking, Last Position and Live Tracking Daily Summaries Batch schedule to run at 10 min interval automatically starts running at 60 min interval after few runs.

Fixed ·Reported By 3 ·Updated 2022-01-13

Some Maps Live Events have the Exit Date/Time before the Enter Date/Time

Maps Live Tracking

Issue identified in v234.7 Issue fixes in v234.14 (236.6 for sandbox preview) The action record created for a Live enter/exits rule is a 2 step process. - First the device must enter the geofence. - Second the device must exit the geofence. A rare condition exists, where during the processing...

Fixed ·Reported By 1 ·Updated 2022-01-13

The Devices Management page times out when trying to load Salesforce Maps Mobile devices

Maps Live Tracking

There are times where a "Remoting Error" occurs when trying to load the Salesforce Maps Mobile Devices Management page.

Fixed ·Reported By 1 ·Updated 2021-11-03

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