Salesforce Known Issues
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Known Issues · Maps Live Tracking

Folder Spins Indefinitely If It Contains a Live Tracking Layer That a User Doesn't Have Access To

Maps Live Tracking

If a user doesn't have access to Maps Live Tracking and there is a Live layer located in a folder the user has access to, the folder will spin indefinitely when accessed. There are 2 scenarios where this will occur: -An org recently churned Maps Live Tracking licenses and Live data wasn't deleted...

Fixed ·Reported By 1 ·Updated 2021-02-23

Maps Live Rules Engine Not Generating Event Records

Maps Live Tracking

Maps Live Rules are created, however, no Maps Live Events are generating whenever a user enters and/or exits a shape.

Fixed ·Reported By 1 ·Updated 2021-02-17

Labels in Salesforce Maps Aren't Fully Translated

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

When changing either the org or user locale, users may notice some labels in the Salesforce Maps product are not translated to their target language.

In Review ·Reported By 2 ·Updated 2021-02-03

Unable to Copy, Move, or Delete Live Layers

Maps Live Tracking

Users are unable to copy, move, or delete Live layers. The plot markers, toggle plot on load, edit, and clone options still function as expected.

Fixed ·Reported By 5 ·Updated 2021-01-27

Marker Position Reverts To a Previous Location After Manually Refreshing a Live Layer

Maps Live Tracking

When performing a manual refresh on a Live layer, users may notice erratic behavior where the position of the marker reverts to a previous location the marker was at. This issue corrects itself upon the next automatic refresh of the Live Layer.

In Review ·Reported By 1 ·Updated 2021-01-22

Unable to Access Maps Mobile Device Management Page for Live Tracking

Maps Live Tracking

Clients may receive an error that states "The client must authenticate itself to get the requested response" when accessing the Salesforce Maps Mobile page via the Devices Management configuration page.

Fixed ·Reported By 0 ·Updated 2020-09-15

GeoTab Devices Disappear on Device Management Page

Maps Live Tracking

GeoTab devices will disappear when scrolling on the Devices Management tab via the Maps configuration page

Fixed ·Reported By 0 ·Updated 2020-09-15

Live Daily Summary Job Fails

Maps Live Tracking

Salesforce orgs may notice an issue where the apex job "LiveDailySummaryBatch" is failing with an error that states "First error: maps:Too many queueable jobs added to the queue: 2"

Fixed ·Reported By 0 ·Updated 2020-09-15

Live Layer Tooltip Odometer Value Displays as Kilometers

Maps Live Tracking

When plotting a Live layer in Maps, the odometer value displayed on the Live tab pulls from the Odometer (km) field instead of the Odometer (mi) field.

Fixed ·Reported By 0 ·Updated 2020-09-14

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