Salesforce Known Issues
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Known Issues · Maps Advanced

Customer is unable to assign Maps admin permission set due to custom permissions being on the Maps Admin Permission set

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

Some customers are unable to assign Maps admin permission set due to custom permissions being on the Maps Admin Permission set resulting in the error "Can't assign permission set Maps Admin to user "John Doe". The user license doesn't allow the permission: Custom Permission Territory Planning is not...

In Review ·Reported By 2 ·Updated 4 days ago

Error in routing when mapping a custom field for ‘Buffer Time’ value while creating a dataset in Maps Advance Visit Plan

Maps Advanced

An error that ‘SObject row was retrieved via SOQL without querying the requested field: Account.Buffer_Between_Visits__c"’ when trying to map ‘Buffer_Time’ custom number field while creating a dataset in Maps Advance Visit Plan

Fixed ·Reported By 5 ·Updated 20 days ago

Labels in Salesforce Maps Aren't Fully Translated

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

When changing either the org or user locale, users may notice some labels in the Salesforce Maps product are not translated to their target language.

In Review ·Reported By 4 ·Updated 27 days ago

Maps Advanced adding "dot notation" in Data Sets

Maps Advanced

In the Maps Advanced Data Sets modal, we allow users to select different fields traversing through lookups. Whenever you select a "xxx (lookup)" option and then change it to a none lookup version (ie. xxx) we will still append . to the end of the field api. the period only needs to be appended when selecting...

Fixed ·Reported By 0 ·Updated 27 days ago

Change in Visit window times for one date set is changing for all the data sets when data sets are cloned

Maps Advanced

Change in Visit window times for one data set is changing for all the data sets when data sets are cloned. The issue is always reproducible with cloned data sets in the same visit plan or with the data sets which are the part of cloned visit plans

Fixed ·Reported By 2 ·Updated 2021-08-11

Error when accessing Maps Advanced route tab or saving Shift Start/End Locations when Org has a custom object with the API name of 'Location__c

Maps Advanced

When there is a custom object in with the API name of 'Location__c' in Salesforce org - Salesforce Maps Advanced will throw the following error when you try to access the 'Maps Advanced Route' tab, or when you try to save Shift Start/End Location: "The following error has occurred trying to retrieve...

Fixed ·Reported By 1 ·Updated 2021-08-11

Changing the Shift timings on Maps Advanced Route page is not persisting

Maps Advanced

After the shift timings are removed on the Maps Advanced Route page, the timings go back to the values that are in the Salesforce Maps → Routes & Schedule settings. This is seen when all the days have allow user override checked. Prerequisite to replicate the issue is to check override for all days...

No Fix ·Reported By 0 ·Updated 2021-08-06

Salesforce Maps Advanced Visits are getting planned outside of Temporary Visit Window dates

Maps Advanced

Salesforce Maps Advanced Visits are getting planned outside of Temporary Visit Window Dates (not overriding visit plan defaults)

Fixed ·Reported By 0 ·Updated 2021-05-26

Maps Advanced Schedule error of overlapping when events are locked

Maps Advanced

Users are getting an error message, ""You have overlapping appointments on the following days:" when routing if they have one template that ends and another starts in the same request and there is a locked future waypoint on the current template. The error is really just a warning and does not prevent...

In Review ·Reported By 1 ·Updated 2021-05-24

Promotional Visit created a date after the date saved on record

Maps , Maps Advanced

Promotional visits are not always created on the same date as saved on the promotional record. When the start/end date of promotion is the same, expecting the promotional visit should be created for that particular date only, but not every-time. If one of the optimizations creates the visit on the desired...

In Review ·Reported By 2 ·Updated 2021-05-18

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