Salesforce Known Issues
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Known Issues · Maps Advanced

Maps Advanced creates duplicate visits in a day even when user has empty days on calendar

Maps Advanced

The user gets back-to-back visits for one account in a single day using Maps advanced routing when has empty spaces and days in the calendar or has just visited on the past day.

In Review ·Reported By 11 ·Updated 12 days ago

Maps Advanced routing places new visits overlapping with existing locked visits

Maps Advanced

Locked visits from the old visit plan are not included and routed over when optimizing the new plan.

In Review ·Reported By 6 ·Updated 28 days ago

Customer is unable to assign Maps admin permission set due to custom permissions being on the Maps Admin Permission set

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

Some customers are unable to assign Maps admin permission set due to custom permissions being on the Maps Admin Permission set resulting in the error "Can't assign permission set Maps Admin to user "John Doe". The user license doesn't allow the permission: Custom Permission Territory Planning is not...

Fixed ·Reported By 4 ·Updated 28 days ago

Error 'cannot read property "num_stops" of undefined' with Maps Advanced Routing

Maps Advanced

When using Maps Advanced Route and the Plan My Visits function, the user received a Maps Debug Log with the error message "cannot read property "num_stops" of undefined".

Fixed ·Reported By 2 ·Updated 28 days ago

Unable to save routes generated by Maps Advanced

Maps Advanced

Routes generated by the Maps Advanced visit plan are not getting saved and giving an error 'Unable to save this route. 1068: You do not have permission to update the following Maps Advanced Route Waypoint fields: maps__LatLong__c'

Fixed ·Reported By 1 ·Updated 2022-04-22

The Event Type field value disappears after the event is moved via drag and drop and re-saved on the Schedule.

Maps , Maps Advanced

When events are moved via drag & drop on the maps schedule calendar the event type on the event record is saved as NULL (blank). The events are created via Maps Advanced routing using a default value for event type = Planned Store Call.

In Review ·Reported By 1 ·Updated 2022-04-21

User receives a rare "Fatal error" while running the plan my visits.

Maps Advanced

User receives a rare error where the application will return a "MARE failure message, {"message":"Request Too Long"}" when running a visit plan.

In Review ·Reported By 1 ·Updated 2022-03-11

Labels in Salesforce Maps Aren't Fully Translated

Maps , Maps Mobile , Maps Advanced , Maps Live Tracking , Maps Territory Planning

When changing either the org or user locale, users may notice some labels in the Salesforce Maps product are not translated to their target language.

In Review ·Reported By 5 ·Updated 2022-02-23

Visit Plan creates more visits than what is specified in plan

Maps Advanced

When creating visit plans, more visits are being created than what was specified in the plan

In Review ·Reported By 2 ·Updated 2021-12-23

Maps Advanced Optimization fails with the "Invalid overlapping soft breaks in shift" error

Maps Advanced

In rare situations, when there is an overlapping of soft breaks on the Calendar, Maps advanced is not merging them correctly - which prevents routing and results in an "Invalid overlapping soft breaks in shift" error. Note: The soft breaks are any events on the calendar (or any other object defined...

Fixed ·Reported By 2 ·Updated 2021-12-15

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