Salesforce Known Issues
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Known Issues · Maps Advanced

Internal Server Errors causing Packaging Installation failures and intermittent access issues

Maps , Maps Mobile , Maps Advanced

When customers attempt to access various pages in Salesforce Maps they occasionally receive an Internal Server Error. These pages include: Maps Settings CustomComponents Maps (primary page) Mobile (via SF Maps App or Maps Mobile tab on desktop) PrintEmailRoute

In Review ·Reported By 21 ·Updated 2 days ago

Maps Advanced creates duplicate visits in a day even when user has empty days on calendar

Maps Advanced

The user gets back-to-back visits for one account in a single day using Maps advanced routing when has empty spaces and days in the calendar or has just visited on the past day.

In Review ·Reported By 14 ·Updated 2 days ago

Visit Plan creates more visits than what is specified in plan

Maps Advanced

When creating visit plans, more visits are being created than what was specified in the plan

In Review ·Reported By 2 ·Updated Yesterday

Enabling Enhanced domains creates an invalid Oauth User for Salesforce Maps

Maps Advanced

When enabling enhanced domains (enforced in Winter 22 Sandbox preview) the Oauth user for Salesforce Maps that control the Live Tracking Rules engine and Optimization for Territory Planning and Advanced routing products will fail. Example error message: Unable to access org with id 00D30000000UzELEA0....

In Review ·Reported By 3 ·Updated 3 days ago

Clicking on automation settings page exposes different settings for ADV & TP

Maps , Maps Advanced , Maps Territory Planning

When a user clicks on the Automation tab in Salesforce Maps settings page, the display menu changes

Fixed ·Reported By 0 ·Updated 28 days ago

Maps Advanced "The routing process timed out" Error

Maps Advanced

Salesforce Maps Advanced optimization uses two batches that run every hour at the top of the hour. First one is to kick off auto-optimizations and the other one is to reset any users that have been trying to complete an optimization for longer than 10 hours. The second job is just a safety check. In...

In Review ·Reported By 2 ·Updated 2022-08-17

Unable to remove Shift Break from user in Maps Advanced

Maps Advanced

If a User has never accessed the Maps Advanced Route tab and gone through the wizard for setting individual settings, an admin/another user won't be able to set their Break to “No” once a break has been entered.

Fixed ·Reported By 1 ·Updated 2022-08-03

Maps Advanced routing places new visits overlapping with existing locked visits

Maps Advanced

Locked visits from the old visit plan are not included and routed over when optimizing the new plan.

No Fix ·Reported By 6 ·Updated 2022-06-22

The Event Type field value disappears after the event is moved via drag and drop and re-saved on the Schedule.

Maps , Maps Advanced

When events are moved via drag & drop on the maps schedule calendar the event type on the event record is saved as NULL (blank). The events are created via Maps Advanced routing using a default value for event type = Planned Store Call.

Fixed ·Reported By 1 ·Updated 2022-06-16

User receives a rare "Fatal error" while running the plan my visits.

Maps Advanced

User receives a rare error where the application will return a "MARE failure message, {"message":"Request Too Long"}" when running a visit plan.

No Fix ·Reported By 1 ·Updated 2022-06-15

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