Salesforce Known Issues
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Known Issues · Maps Advanced

Maps Advanced creates duplicate visits in a day even when user has empty days on calendar

Maps Advanced

The user gets back-to-back visits for one account in a single day using Maps advanced routing when has empty spaces and days in the calendar or has just visited on the past day.

In Review ·Reported By 18 ·Updated Yesterday

Visit Plan creates more visits than what is specified in plan

Maps Advanced

When creating visit plans, more visits are being created than what was specified in the plan

Fixed ·Reported By 2 ·Updated 2022-11-03

Apex head size too large error when loading the Maps Advanced calendar

Maps Advanced

Clients with complex role hierarchies are having issues loading the Maps Advanced calendar.

In Review ·Reported By 1 ·Updated 2022-11-01

Internal Server Errors causing Packaging Installation failures and intermittent access issues

Maps , Maps Mobile , Maps Advanced

When customers attempt to access various pages in Salesforce Maps they occasionally receive an Internal Server Error. These pages include: Maps Settings CustomComponents Maps (primary page) Mobile (via SF Maps App or Maps Mobile tab on desktop) PrintEmailRoute

Fixed ·Reported By 24 ·Updated 2022-10-20

Enabling Enhanced domains creates an invalid Oauth User for Salesforce Maps

Maps Advanced

When enabling enhanced domains (enforced in Winter 22 Sandbox preview) the Oauth user for Salesforce Maps that control the Live Tracking Rules engine and Optimization for Territory Planning and Advanced routing products will fail. Example error message: Unable to access org with id 00D30000000UzELEA0....

Fixed ·Reported By 3 ·Updated 2022-10-20

Maps Advanced "The routing process timed out" Error

Maps Advanced

Salesforce Maps Advanced optimization uses two batches that run every hour at the top of the hour. First one is to kick off auto-optimizations and the other one is to reset any users that have been trying to complete an optimization for longer than 10 hours. The second job is just a safety check. In...

Fixed ·Reported By 2 ·Updated 2022-10-20

Maps Advanced Schedule error of overlapping when events are locked

Maps Advanced

Users are getting an error message, ""You have overlapping appointments on the following days:" when routing if they have one template that ends and another starts in the same request and there is a locked future waypoint on the current template. The error is really just a warning and does not prevent...

Fixed ·Reported By 1 ·Updated 2022-10-20

Clicking on automation settings page exposes different settings for ADV & TP

Maps , Maps Advanced , Maps Territory Planning

When a user clicks on the Automation tab in Salesforce Maps settings page, the display menu changes

Fixed ·Reported By 0 ·Updated 2022-09-09

Unable to remove Shift Break from user in Maps Advanced

Maps Advanced

If a User has never accessed the Maps Advanced Route tab and gone through the wizard for setting individual settings, an admin/another user won't be able to set their Break to “No” once a break has been entered.

Fixed ·Reported By 1 ·Updated 2022-08-03

Maps Advanced routing places new visits overlapping with existing locked visits

Maps Advanced

Locked visits from the old visit plan are not included and routed over when optimizing the new plan.

No Fix ·Reported By 6 ·Updated 2022-06-22

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