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Known Issues · Loyalty Management Cloud

When user does accrual reversal, accrual transactions should have expiry date reset

Loyalty Management Cloud , Winter 23

If user has an accrual with expiry date of today, and another accrual with same number of points and expiry date in future. When accrual cancellation is done on the second accrual, a debit transaction is created. Now if we run expire points job tomorrow, user will not have zero points as he has an accrual...

No Fix ·Reported By 1 ·Updated 4 days ago

GACK 1895626966 is observed when trying to open Run Program Process Node

Loyalty Management Cloud

GACK 1895626966 is observed when trying to open Run Program Process Node.

In Review ·Reported By 1 ·Updated 4 days ago

Error When opening any Loyalty Process Rule.

Loyalty Management Cloud

Getting an error When opening any Loyalty Process Rule. The error is UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1800942515-65342 (-1966645541)

In Review ·Reported By 2 ·Updated 6 days ago

Issue with sharing Voucher records

Loyalty Management Cloud

Sharing settings configured according to the document link provided below: https://help.salesforce.com/s/articleView?id=sf.perm_sharing.htm&type=5 Unable to view any 'Voucher' records even though all LoyaltyProgramMember records which fulfils the sharing rule criteria are visible. Voucher has...

Scheduled - Summer '23 ·Reported By 1 ·Updated 14 days ago

Unable to perform the "clone with related" on a rebate program with eligibility criterias

Loyalty Management Cloud , Industries Cloud-Other

When we perform on clone with "clone with related" a Rebate Program Record it gives us an error if the program has an eligibility criteria (ProgramRebateTypeFilter). The error is "Invalid filter logic. Filter criteria are missing for 1,1" This is happening because of the below identified scenario When...

Scheduled - Summer '23 ·Reported By 5 ·Updated 2023-01-06

When selecting Benefits for Tier assignment, selection is cleared when reordering list by columns.

Loyalty Management Cloud

When we want to add additional benefits to Tiers, When selecting Benefits selection is cleared when reordering list by columns.

In Review ·Reported By 1 ·Updated 2022-12-23

'AreBenefitsAssigned' flag on Loyalty Member Tier is updated twice in record triggered flow with Assign Benefits action

Flow , Loyalty Management Cloud , Industries Cloud-Common

Upon Loyalty Member creation, execute Assign Member Tier Benefits and Process Member Benefit Action automatically in a record triggered flow, the AreBenefitsAssigned filed are changed from False to True and again from True to False

Fixed - Spring '23 Patch 2.0 ·Reported By 0 ·Updated 2022-12-15

[Loyalty Process]: Credit Points action with Resource field is tuning out to fixed value after activating rule.

Loyalty Management Cloud

Credit Points action with Resource field is tuning out to fixed value after activating rule.

Fixed - Spring '23 Patch 1.0 ·Reported By 0 ·Updated 2022-12-07

If Start Date=End Date on the Quick Promotion, it is throwing an error upon clicking Save

Loyalty Management Cloud

If Start Date=End Date on the Quick Promotion, it is throwing an error upon clicking Save and Next button while proceeding to Next page

Fixed - Spring '23 ·Reported By 0 ·Updated 2022-11-23

New Action on Loyalty Member Tier object gives error

Loyalty Management Cloud

On the Loyalty Member Tier, when we are trying to create an Action Button and once we click on it, here we see that we are prompted to the following error message: "Validation Errors While Saving Record(s) There were custom validation error(s) encountered while saving the affected record(s). The...

Fixed - Spring '23 ·Reported By 2 ·Updated 2022-11-14

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