Known Issues · LiveMessage
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
In Review ·Reported By 11 ·Updated Yesterday
Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them
In Review ·Reported By 2 ·Updated 2 days ago
When opting out of Messaging, customers will occasionally see the last message from an Einstein bot conversation after the opt-out message
In Review ·Reported By 1 ·Updated 4 days ago
If an end user sends any message while transfer from Bot to a queue/agent is in progress, the enduser may end up chatting with both Live agent and Bot simultaneously. During the conversation, the bot can be seen sending confused dialogues despite the endUser already engaged to an Agent.
In Review ·Reported By 8 ·Updated 22 days ago
If a custom field on Messaging Session is defined as "Required", it will cause PSR(PendingServiceRouting) record creation for newly created Messaging Sessions and thereby, the messaging sessions are not routed to Omni Channel
In Review ·Reported By 2 ·Updated 23 days ago
After pressing End Chat the session doesn't end completely and the chat can be resumed by the Agent.
In Review ·Reported By 1 ·Updated 2021-03-31
Opt-out keywords sent by visitors don't appear immediately in the Conversation page of the agent's console. Both the EndUserOptedOut message and the Opt-out confirmation is displayed in the UI but not the actual opt-out keyword. The opt-out keyword would only appear after the Messaging Session...
In Review ·Reported By 0 ·Updated 2021-03-31
When user sends a message with a '#' followed by a number or '//' followed by a number, those messages are not received by the Agent logged int the console (e.g., #123456 or //123456). Once the Messaging session is ended we will be able to see null messages for those messages which are sent in followed...
In Review ·Reported By 3 ·Updated 2021-03-30
When a customer sends in a message that is sent to a queue that routes through Omni-channel, the message is not routed through omni although the messaging session is created. This issue can be intermittent
In Review ·Reported By 1 ·Updated 2021-03-30
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