Salesforce Known Issues
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Known Issues · LiveMessage

Messaging End Users may receive message from Einstein Bots after opting-out

LiveMessage

When opting out of Messaging, customers will occasionally see the last message from an Einstein bot conversation after the opt-out message

In Review ·Reported By 5 ·Updated Yesterday

New!Agents may face error while uploading any file type to whatsApp conversation

Messaging , LiveMessage , Omni-Channel

Agents may intermittently face Javascript error Id -718058399 while uploading any file type to whatsApp conversation: Uncaught Action failed: runtime_service_livemessage:selectFileButton$controller$onFileUpload [cmp.find(...).upload is not a function]

In Review ·Reported By 1 ·Updated Yesterday

Issues with selecting Field Service Objects like ServiceAppointment in Messaging Template merge fields

Field Service , LiveMessage

When you have FSL(Field Service Lightning) enabled in your ORG, the specific entities(Objects) related to FSL will throw "Sorry to Interrupt" error while selecting them in Merge fields on the Messaging Templates.

In Review ·Reported By 0 ·Updated 2 days ago

Community user can see conversation messages from previously logged user from the same browser

Communities , LiveMessage

When a community user starts a chat (either with a bot or directly with an agent) and then logs out without closing it first, the next logged in user, which logged from the same browser tab, can see messages exchanged from the previous conversation with the first user.

In Review ·Reported By 0 ·Updated 6 days ago

Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions

Messaging , Lightning , LiveMessage

Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions

In Review ·Reported By 17 ·Updated 7 days ago

Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)

Live Agent , Messaging , Lightning , LiveMessage

Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them

In Review ·Reported By 11 ·Updated 8 days ago

Outbound messages are not getting delivered for MEU-Specifically for few numbers.

Messaging , LiveMessage

Outbound messages(MT) are not getting delivered for MEU-Specifically for few numbers. Example : Numbers with area code '689' when used as MEU user may-not receive any Outbound messages from a active provisioned channel. Issue could also arise for few other numbers with other area code as-well as...

In Review ·Reported By 0 ·Updated 9 days ago

Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow.

Service , Metadata , Service Cloud Console , Flow , Process Builder , LiveMessage , Omni-Channel

Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow using the 'MessagingNotification' action

In Review ·Reported By 15 ·Updated 20 days ago

System Admin with ModifyAll permission to MessagingSession object is unable to delete messaging sessions if the user language is other than English

Messaging , Lightning , LiveMessage

A System Admin with ModifyAll permission to MessagingSession object and MessagingSession.Status as “Ended” is unable to delete messaging sessions when User Language is not English. Error Message: "Can’t delete an active, waiting or new Messaging Session. Try again after the session ends”

In Review ·Reported By 1 ·Updated 22 days ago

Live Message Initial Message not showing in chat window when accepting session

LiveMessage

When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.

In Review ·Reported By 13 ·Updated 29 days ago

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