Known Issues · LiveMessage
Service , LiveMessage , Einstein Bots
If an end user sends any message while transfer from Bot to a queue/agent is in progress, the enduser may end up chatting with both Live agent and Bot simultaneously. During the conversation, the bot can be seen sending confused dialogues despite the endUser already engaged to an Agent.
In Review ·Reported By 5 ·Updated 11 days ago
Transcript does not correctly display past sessions if more than 2000 past messages are present
When a single Messaging User creates many messaging sessions with a total of > 2000 past messages, users might see gaps in the conversation history.
In Review ·Reported By 0 ·Updated 26 days ago
Some segments of long SMS messages do not display in the agent console during active conversations
Some segments of long SMS messages (more than 300 chars) do not display in the agent console during active conversations
In Review ·Reported By 1 ·Updated 2020-10-23
When Using A Custom Layout on LiveChatTranscript Chasitor Name is Concatenated to Layout Fields
Chasitor name is concatenated to the compact layout field values when custom compact layout is used on LiveChatTranscript object.
No Fix ·Reported By 2 ·Updated 2020-10-22
After pressing End Chat the session doesn't end completely and the chat can be resumed by the Agent.
In Review ·Reported By 0 ·Updated 2020-10-20
Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.
Fixed - Winter '21 ·Reported By 6 ·Updated 2020-10-19
Transfer button visible for messaging channel in Omni widget.
When message session arrives in Omni widget, the transfer button is visible despite Transfer is not supported with Messaging feature. Doc: https://help.salesforce.com/articleView?id=livemessage_managed_package_lex_differences.htm&type=5
Fixed - Winter '21 ·Reported By 3 ·Updated 2020-10-19
Live Message Initial Message not showing in chat window when accepting session
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
In Review ·Reported By 2 ·Updated 2020-10-16
Highlight panel on Messaging User does not show up the buttons if a custom compact layout is used
Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected
In Review ·Reported By 6 ·Updated 2020-10-06
When editing the "Queue" field of Messaging Channels, public groups and non-Messaging Session Queues are available and can be selected.
In Review ·Reported By 0 ·Updated 2020-08-12
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