Salesforce Known Issues
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Known Issues · LiveMessage

Un-ended messaging sessions throwing errors after a Salesforce Site Switch

Messaging , Service Cloud Console , LiveMessage , Omni-Channel

Message sessions that were not in an 'Ended' status during a site switch can lead to errors when agents either accept or respond to said sessions.

In Review ·Reported By 8 ·Updated 5 days ago

Highlight panel on Messaging User does not show up the buttons if a custom compact layout is used


Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected

In Review ·Reported By 5 ·Updated 5 days ago

Consent Status of Messaging End User records are automatically updating to Opted Out

Service , Service Cloud Console , Lightning , LiveMessage , Omni-Channel , Spring 20

Messaging End User records whose Consent Status is set to "Implicitly Opted In" or "Explicitly Opted In" automatically changes to "Opted Out" when that Messaging End User replies to an Agent Initiated outbound messaging session.

In Review ·Reported By 8 ·Updated 10 days ago

MessagingSession record creation is getting failed when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification.


Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.

Scheduled - Winter '21 ·Reported By 4 ·Updated 12 days ago

Some attachments sent in LiveMessage are not displayed in the Conversation Page


Some attachments sent by end user in LiveMessage appear as blank in the Conversation Page

Fixed ·Reported By 5 ·Updated 18 days ago

When Session Reuse Time is in use, the reopened message does not appear in agents omni-channel widget

Service Cloud Console , LiveMessage

In the LiveMessage Classic app (managed package), reopened messages do not appear in the omni-channel widget when Session Reuse Time is enabled.

In Review ·Reported By 2 ·Updated 18 days ago

When Using A Custom Layout on LiveChatTranscript Chasitor Name is Concatenated to Layout Fields

Live Agent , LiveMessage

Chasitor name is concatenated to the compact layout field values when custom compact layout is used on LiveChatTranscript object.

In Review ·Reported By 2 ·Updated 25 days ago

Live Message Initial Message not showing in chat window when accepting session


When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.

In Review ·Reported By 2 ·Updated 26 days ago

Transfer button visible for messaging channel in Omni widget.


When message session arrives in Omni widget, the transfer button is visible despite Transfer is not supported with Messaging feature. Doc:

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-05

Error 'User does not have access to field: U#bda.2aff (ConsentType)' when trying to insert MessagingEndUser from Flow in System context

Flow , LiveMessage

When MessagingEndUser record is inserted in Flow running in System context and if executing user doesn't have the Messaging Agent permission, they will see the error : Error 'User does not have access to field: U#bda.2aff (ConsentType)'

In Review ·Reported By 2 ·Updated 2020-06-02

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