Known Issues · LiveMessage
Messaging End Users may receive message from Einstein Bots after opting-out
When opting out of Messaging, customers will occasionally see the last message from an Einstein bot conversation after the opt-out message
In Review ·Reported By 5 ·Updated Yesterday
New!Agents may face error while uploading any file type to whatsApp conversation
Messaging , LiveMessage , Omni-Channel
Agents may intermittently face Javascript error Id -718058399 while uploading any file type to whatsApp conversation: Uncaught Action failed: runtime_service_livemessage:selectFileButton$controller$onFileUpload [cmp.find(...).upload is not a function]
In Review ·Reported By 1 ·Updated Yesterday
When you have FSL(Field Service Lightning) enabled in your ORG, the specific entities(Objects) related to FSL will throw "Sorry to Interrupt" error while selecting them in Merge fields on the Messaging Templates.
In Review ·Reported By 0 ·Updated 2 days ago
Community user can see conversation messages from previously logged user from the same browser
When a community user starts a chat (either with a bot or directly with an agent) and then logs out without closing it first, the next logged in user, which logged from the same browser tab, can see messages exchanged from the previous conversation with the first user.
In Review ·Reported By 0 ·Updated 6 days ago
Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions
Messaging , Lightning , LiveMessage
Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions
In Review ·Reported By 17 ·Updated 7 days ago
Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)
Live Agent , Messaging , Lightning , LiveMessage
Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them
In Review ·Reported By 11 ·Updated 8 days ago
Outbound messages are not getting delivered for MEU-Specifically for few numbers.
Outbound messages(MT) are not getting delivered for MEU-Specifically for few numbers. Example : Numbers with area code '689' when used as MEU user may-not receive any Outbound messages from a active provisioned channel. Issue could also arise for few other numbers with other area code as-well as...
In Review ·Reported By 0 ·Updated 9 days ago
Service , Metadata , Service Cloud Console , Flow , Process Builder , LiveMessage , Omni-Channel
Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow using the 'MessagingNotification' action
In Review ·Reported By 15 ·Updated 20 days ago
Messaging , Lightning , LiveMessage
A System Admin with ModifyAll permission to MessagingSession object and MessagingSession.Status as “Ended” is unable to delete messaging sessions when User Language is not English. Error Message: "Can’t delete an active, waiting or new Messaging Session. Try again after the session ends”
In Review ·Reported By 1 ·Updated 22 days ago
Live Message Initial Message not showing in chat window when accepting session
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
In Review ·Reported By 13 ·Updated 29 days ago
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