Salesforce Known Issues
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Known Issues · LiveMessage

Live Message Initial Message not showing in chat window when accepting session

LiveMessage

When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.

In Review ·Reported By 18 ·Updated Yesterday

Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow.

Service , Metadata , Service Cloud Console , Flow , Process Builder , LiveMessage , Omni-Channel

Intermittently, Messaging Session record creation fails to save when a triggered via Process Builder or Flow using the 'MessagingNotification' action

In Review ·Reported By 20 ·Updated 2 days ago

Messaging End Users may receive message from Einstein Bots after opting-out

LiveMessage

When opting out of Messaging, customers will occasionally see the last message from an Einstein bot conversation after the opt-out message

In Review ·Reported By 12 ·Updated Yesterday

Digital Engagement/LiveMessage SMS - Outbound Messages invoked from flow may fail with Invocable action released connection with pendingDML

Live Agent , Messaging , LiveMessage

> Digital Engagement/LiveMessage SMS - Outbound Messages invoked from flow may fail with error "Invocable action released connection with pendingDML type: LIVE_MESSAGE_NOTIFICATION" > This issue is caused due to a connection issue at our internal servers that causes the connection to be closed before...

In Review ·Reported By 2 ·Updated 2 days ago

Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)

Live Agent , Messaging , Lightning , LiveMessage

Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them

In Review ·Reported By 13 ·Updated 8 days ago

Highlight panel on Messaging User does not show up the buttons if a custom compact layout is used

LiveMessage

Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected

No Fix ·Reported By 6 ·Updated 10 days ago

Consent Status of Messaging End User records are automatically updating to Opted Out

Service , Service Cloud Console , Lightning , LiveMessage , Omni-Channel , Spring 20

Messaging End User records whose Consent Status is set to "Implicitly Opted In" or "Explicitly Opted In" automatically changes to "Opted Out" when that Messaging End User replies to an Agent Initiated outbound messaging session.

Fixed ·Reported By 8 ·Updated 11 days ago

MessagingSession record creation is getting failed when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification.

LiveMessage

Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.

Fixed - Winter '21 ·Reported By 6 ·Updated 11 days ago

Some attachments sent in LiveMessage are not displayed in the Conversation Page

LiveMessage

Some attachments sent by end user in LiveMessage appear as blank in the Conversation Page

Fixed ·Reported By 5 ·Updated 11 days ago

Transfer button visible for messaging channel in Omni widget.

LiveMessage

When message session arrives in Omni widget, the transfer button is visible despite Transfer is not supported with Messaging feature. Doc: https://help.salesforce.com/articleView?id=livemessage_managed_package_lex_differences.htm&type=5

Fixed - Winter '21 ·Reported By 3 ·Updated 11 days ago

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