Known Issues · LiveMessage
Un-ended messaging sessions throwing errors after a Salesforce Site Switch
Messaging , Service Cloud Console , LiveMessage , Omni-Channel
Message sessions that were not in an 'Ended' status during a site switch can lead to errors when agents either accept or respond to said sessions.
In Review ·Reported By 8 ·Updated 5 days ago
Highlight panel on Messaging User does not show up the buttons if a custom compact layout is used
Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected
In Review ·Reported By 5 ·Updated 5 days ago
Consent Status of Messaging End User records are automatically updating to Opted Out
Service , Service Cloud Console , Lightning , LiveMessage , Omni-Channel , Spring 20
Messaging End User records whose Consent Status is set to "Implicitly Opted In" or "Explicitly Opted In" automatically changes to "Opted Out" when that Messaging End User replies to an Agent Initiated outbound messaging session.
In Review ·Reported By 8 ·Updated 10 days ago
Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.
Scheduled - Winter '21 ·Reported By 4 ·Updated 12 days ago
Some attachments sent in LiveMessage are not displayed in the Conversation Page
Some attachments sent by end user in LiveMessage appear as blank in the Conversation Page
Fixed ·Reported By 5 ·Updated 18 days ago
Service Cloud Console , LiveMessage
In the LiveMessage Classic app (managed package), reopened messages do not appear in the omni-channel widget when Session Reuse Time is enabled.
In Review ·Reported By 2 ·Updated 18 days ago
When Using A Custom Layout on LiveChatTranscript Chasitor Name is Concatenated to Layout Fields
Chasitor name is concatenated to the compact layout field values when custom compact layout is used on LiveChatTranscript object.
In Review ·Reported By 2 ·Updated 25 days ago
Live Message Initial Message not showing in chat window when accepting session
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
In Review ·Reported By 2 ·Updated 26 days ago
Transfer button visible for messaging channel in Omni widget.
When message session arrives in Omni widget, the transfer button is visible despite Transfer is not supported with Messaging feature. Doc: https://help.salesforce.com/articleView?id=livemessage_managed_package_lex_differences.htm&type=5
Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-05
When MessagingEndUser record is inserted in Flow running in System context and if executing user doesn't have the Messaging Agent permission, they will see the error : Error 'User does not have access to field: U#bda.2aff (ConsentType)'
In Review ·Reported By 2 ·Updated 2020-06-02
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