Known Issues · LiveMessage
If an end user sends any message while transfer from Bot to a queue/agent is in progress, the enduser may end up chatting with both Live agent and Bot simultaneously. During the conversation, the bot can be seen sending confused dialogues despite the endUser already engaged to an Agent.
In Review ·Reported By 5 ·Updated 11 days ago
When a single Messaging User creates many messaging sessions with a total of > 2000 past messages, users might see gaps in the conversation history.
In Review ·Reported By 0 ·Updated 26 days ago
Some segments of long SMS messages (more than 300 chars) do not display in the agent console during active conversations
In Review ·Reported By 1 ·Updated 2020-10-23
Chasitor name is concatenated to the compact layout field values when custom compact layout is used on LiveChatTranscript object.
No Fix ·Reported By 2 ·Updated 2020-10-22
After pressing End Chat the session doesn't end completely and the chat can be resumed by the Agent.
In Review ·Reported By 0 ·Updated 2020-10-20
Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.
Fixed - Winter '21 ·Reported By 6 ·Updated 2020-10-19
When message session arrives in Omni widget, the transfer button is visible despite Transfer is not supported with Messaging feature. Doc: https://help.salesforce.com/articleView?id=livemessage_managed_package_lex_differences.htm&type=5
Fixed - Winter '21 ·Reported By 3 ·Updated 2020-10-19
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
In Review ·Reported By 2 ·Updated 2020-10-16
Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected
In Review ·Reported By 6 ·Updated 2020-10-06
When editing the "Queue" field of Messaging Channels, public groups and non-Messaging Session Queues are available and can be selected.
In Review ·Reported By 0 ·Updated 2020-08-12
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