Salesforce Known Issues
Trailblazer Community

Embedded Chat fails to load from a Visualforce page or Bot in orgs with NameSpace prefix enabled

Live Agent , Lightning , Einstein Bots

When NameSpace prefix feature is enabled in an Org, Embedded chats initiated from a Visualforce page or Einstein Bot fail. An error for the failure will be present in the browser console > network logs such as the example below: /**/embedded_svc.liveAgentAPI.handleChatSettings({"messages":[{"type":"EmbeddedServiceError",...

In Review ·Reported By 17 ·Updated Yesterday

Chat window scrolls up/down rapidly in Chrome with zoom

Live Agent

In Google Chrome, with the zoom set to anything other than 100%, and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and...

In Review ·Reported By 16 ·Updated 2 days ago

Conversation Log doesn't scroll to the bottom when new messages arrive if the console chat tab isn't focused

Live Agent

If a Conversation Log is already scrolled to the bottom, but isn't focused when new chat messages arrive, it will not scroll as expected. Returning focus to the tab, you'll see the log hasn't scroll at all and you must scroll down to see the new messages.

No Fix ·Reported By 13 ·Updated 2 days ago

Intermittently the Auto Greeting is not showing even after adding the Auto Greeting message within the Chat Agent Configuration and Chat Button

Service , Live Agent , Omni-Channel , Einstein Bots

Intermittently the Auto Greeting is not showing even after adding the Auto Greeting message within the Chat Agent Configuration and Chat Button, when chats are transferred from bot to agent.

In Review ·Reported By 10 ·Updated 2 days ago

New![Status Based] "Insufficient access rights on cross-reference id" when reassigning a previously routed object from a non-omni queue

Service , Live Agent , Service Cloud Console , Omni-Channel

Agents are unable to change ownership of an object that was previously routed through Omni when the current owner is a non Omni queue and the routing configuration has been removed from the previously used queue. ACTUAL RESULT ----------------- Users cannot change ownership of the object EXPECTED...

In Review ·Reported By 0 ·Updated Today

Tab with embedded services chat button flashes with message count even when all messages have been read

Live Agent , Omni-Channel

On the chat visitor side, when a chat is ongoing, if the agent sends messages while the user is on a different tab, the tab flashes with the unread message count. If the visitor clicks the button, and scrolls down to read all the unread messages, the flashing notification should stop but it conti...

In Review ·Reported By 7 ·Updated 2 days ago

Einstein Bot becomes unresponsive when clicking on a link that opens another tab within a community within iOS

Live Agent

Einstein Chatbots can supply links to users for a wide variety of uses. If a link is clicked within a Salesforce community that was supplied by the bot conversation, this will open a second community tab. As a result of this second tab opening, the chatbot in this tab will become unresponsive. This...

No Fix ·Reported By 6 ·Updated 2 days ago

Snap-ins code gives an error Aura(): Failed to initialize locker worker when locker service is enabled

Live Agent

When using Snap-ins with Live Agent, it might give the following error when Locker service is enabled Error: "Aura(): Failed to initialize locker worker"

Fixed - Summer '17 ·Reported By 6 ·Updated 2 days ago

Auto-greeting shows in conferences even though “Disable Auto Greeting on Transfer/Conference” checkbox is selected

Live Agent

Auto-greeting shows in conferences even though “Disable Auto Greeting on Transfer/Conference” checkbox is selected. Actual Result Auto-greeting shows in conferences even though “Disable Auto Greeting on Transfer/Conference” checkbox is selected. Expected Result Auto-greeting does not show in...

No Fix ·Reported By 4 ·Updated 2 days ago

Queue Positions not showing after transferring Snap-Ins Chat from Bot to a Queue

Live Agent

When utilizing the Queue Position Feature of Snap-Ins and also using Bots in tandem, the Queue Position may not display when there is a transfer to an a Queue.

Fixed - Summer '19 ·Reported By 4 ·Updated 2 days ago

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