Salesforce Known Issues
Trailblazer Community

When submitting data through the standard prechat form and offline support form, Email fields do not validate few improper formats

Live Agent

When submitting data through the standard prechat form that Snap-ins provides, Email fields do not validate few improper formats like below: 1. x y@gmail.com (x space y) 2. x@y@gmail.com 3. x,y@gmail.com 4. abc@x_y.com etc The above scenarios give a validation exception when a contact is created...

In Review ·Reported By 33 ·Updated 2 days ago

Chat File Transfer Failed

Apex , Live Agent

While transferring files during the chat it's intermittently failing.

In Review ·Reported By 16 ·Updated Today

URL in email split and rendered as a rich link.

Live Agent , Messaging , Omni-Channel

Email when present along with a long text results in the text being escaped and only the email being sent

Scheduled - Summer '23 ·Reported By 3 ·Updated Yesterday

Chat session is not ended when user clicks on "X" button in the embedded service chat window..

Live Agent

End user ending a chat which is in queue by double clicking on "X" button instead of "Confirm End Chat" is not ending the chat.

In Review ·Reported By 8 ·Updated 2 days ago

Accessibility: The "Write a message" Placeholder on Embedded Chat Pages Disappears Once the User Starts Typing

Live Agent , Disability and Product Accessibility

On Live Agent chat pages, once the user starts typing messages, the "Write a message" placeholder disappears, confusing some users with cognitive or memory disabilities.

No Fix ·Reported By 1 ·Updated 2 days ago

Queue position is not available in the Chat Transcript Events for chats transferred from bot to agent

Live Agent , Messaging , Service Cloud Console , LiveMessage , Einstein Bots

Queue position is not available in the Chat Transcript Events for chats transferred from bot to agent

In Review ·Reported By 0 ·Updated 2 days ago

Service Setup for chat with Customer is returning a blank Screen for the chat code snippet

Live Agent , Omni-Channel

Service Setup for chat with Customer is returning a blank Screen for the code snippet

In Review ·Reported By 0 ·Updated 2 days ago

The embeddedServiceIcon is not shown when the user closes the sidebar

Live Agent

When the user closes the sidebar, the little bubble with the three dots is not shown in the helpButton. When 'Offline Support' is enabled and the user closes the sidebar, the same icon is instead shown.

In Review ·Reported By 4 ·Updated 3 days ago

Error displays when toggling the Offline Support feature to off for Snap-Ins while Community Builder is open.

Live Agent , Communities

Working within the Community Builder while also attempting to toggle the Offline Support feature to off will result in an error.

No Fix ·Reported By 4 ·Updated 3 days ago

SDK Android: User logging out on mobile app will not kill the minimized chat window

Mobile , Live Agent , Omni-Channel , Spring 21

With IOS SDK, On starting a successful chat and interacting with an agent from the mobile app. If the agent ends the chat and the visitor minimize the chat window and log out of the app. The minimized chat window kills automatically. Whereas with Embedded Android SDK, If the agent ends the chat and...

No Fix ·Reported By 2 ·Updated 4 days ago

1 to 10 of 457 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.