Known Issues · Live Agent
Embedded Chat fails to load from a Visualforce page or Bot in orgs with NameSpace prefix enabled
Live Agent , Lightning , Einstein Bots
When NameSpace prefix feature is enabled in an Org, Embedded chats initiated from a Visualforce page or Einstein Bot fail. An error for the failure will be present in the browser console > network logs such as the example below: /**/embedded_svc.liveAgentAPI.handleChatSettings({"messages":[{"type":"EmbeddedServiceError",...
In Review ·Reported By 17 ·Updated Yesterday
Chat window scrolls up/down rapidly in Chrome with zoom
In Google Chrome, with the zoom set to anything other than 100%, and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and...
In Review ·Reported By 16 ·Updated 2 days ago
If a Conversation Log is already scrolled to the bottom, but isn't focused when new chat messages arrive, it will not scroll as expected. Returning focus to the tab, you'll see the log hasn't scroll at all and you must scroll down to see the new messages.
No Fix ·Reported By 13 ·Updated 2 days ago
Service , Live Agent , Omni-Channel , Einstein Bots
Intermittently the Auto Greeting is not showing even after adding the Auto Greeting message within the Chat Agent Configuration and Chat Button, when chats are transferred from bot to agent.
In Review ·Reported By 10 ·Updated 2 days ago
Service , Live Agent , Service Cloud Console , Omni-Channel
Agents are unable to change ownership of an object that was previously routed through Omni when the current owner is a non Omni queue and the routing configuration has been removed from the previously used queue. ACTUAL RESULT ----------------- Users cannot change ownership of the object EXPECTED...
In Review ·Reported By 0 ·Updated Today
On the chat visitor side, when a chat is ongoing, if the agent sends messages while the user is on a different tab, the tab flashes with the unread message count. If the visitor clicks the button, and scrolls down to read all the unread messages, the flashing notification should stop but it conti...
In Review ·Reported By 7 ·Updated 2 days ago
Einstein Chatbots can supply links to users for a wide variety of uses. If a link is clicked within a Salesforce community that was supplied by the bot conversation, this will open a second community tab. As a result of this second tab opening, the chatbot in this tab will become unresponsive. This...
No Fix ·Reported By 6 ·Updated 2 days ago
When using Snap-ins with Live Agent, it might give the following error when Locker service is enabled Error: "Aura(): Failed to initialize locker worker"
Fixed - Summer '17 ·Reported By 6 ·Updated 2 days ago
Auto-greeting shows in conferences even though “Disable Auto Greeting on Transfer/Conference” checkbox is selected. Actual Result Auto-greeting shows in conferences even though “Disable Auto Greeting on Transfer/Conference” checkbox is selected. Expected Result Auto-greeting does not show in...
No Fix ·Reported By 4 ·Updated 2 days ago
Queue Positions not showing after transferring Snap-Ins Chat from Bot to a Queue
When utilizing the Queue Position Feature of Snap-Ins and also using Bots in tandem, the Queue Position may not display when there is a transfer to an a Queue.
Fixed - Summer '19 ·Reported By 4 ·Updated 2 days ago
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