Known Issues · Live Agent
When submitting data through the standard prechat form that Snap-ins provides, Email fields do not validate few improper formats like below: 1. x y@gmail.com (x space y) 2. x@y@gmail.com 3. x,y@gmail.com 4. abc@x_y.com etc The above scenarios give a validation exception when a contact is created...
In Review ·Reported By 33 ·Updated 2 days ago
While transferring files during the chat it's intermittently failing.
In Review ·Reported By 16 ·Updated Today
URL in email split and rendered as a rich link.
Live Agent , Messaging , Omni-Channel
Email when present along with a long text results in the text being escaped and only the email being sent
Scheduled - Summer '23 ·Reported By 3 ·Updated Yesterday
Chat session is not ended when user clicks on "X" button in the embedded service chat window..
End user ending a chat which is in queue by double clicking on "X" button instead of "Confirm End Chat" is not ending the chat.
In Review ·Reported By 8 ·Updated 2 days ago
Live Agent , Disability and Product Accessibility
On Live Agent chat pages, once the user starts typing messages, the "Write a message" placeholder disappears, confusing some users with cognitive or memory disabilities.
No Fix ·Reported By 1 ·Updated 2 days ago
Live Agent , Messaging , Service Cloud Console , LiveMessage , Einstein Bots
Queue position is not available in the Chat Transcript Events for chats transferred from bot to agent
In Review ·Reported By 0 ·Updated 2 days ago
Service Setup for chat with Customer is returning a blank Screen for the chat code snippet
Service Setup for chat with Customer is returning a blank Screen for the code snippet
In Review ·Reported By 0 ·Updated 2 days ago
The embeddedServiceIcon is not shown when the user closes the sidebar
When the user closes the sidebar, the little bubble with the three dots is not shown in the helpButton. When 'Offline Support' is enabled and the user closes the sidebar, the same icon is instead shown.
In Review ·Reported By 4 ·Updated 3 days ago
Working within the Community Builder while also attempting to toggle the Offline Support feature to off will result in an error.
No Fix ·Reported By 4 ·Updated 3 days ago
SDK Android: User logging out on mobile app will not kill the minimized chat window
Mobile , Live Agent , Omni-Channel , Spring 21
With IOS SDK, On starting a successful chat and interacting with an agent from the mobile app. If the agent ends the chat and the visitor minimize the chat window and log out of the app. The minimized chat window kills automatically. Whereas with Embedded Android SDK, If the agent ends the chat and...
No Fix ·Reported By 2 ·Updated 4 days ago
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