Salesforce Known Issues
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Known Issues · Lightning Scheduler

A service appointment related to Account is being deleted when an Individual record is deleted which was previously related to the Account.

Lightning Scheduler

A ServiceAppointment that is reassigned from one account to another due to a merge, is being deleted, after deleting the Individual of the loser account in merge.

In Review ·Reported By 2 ·Updated 2 days ago

Holiday records are auto-deleted when updated using Metadata API

Field Service , Lightning Scheduler

Holiday records get unexpectedly deleted after updating BusinessHoursSettings via Metadata API. The related OperatingHoursHoliday records can have references to the deleted Holiday records and become orphan records, and, cannot be deleted&updated. There is a separate item also being worked upon to clear...

In Review ·Reported By 2 ·Updated 6 days ago

Accessibility: Keyboard Focus and Navigation is Incorrect When Selecting Resource Cards in Lightning Scheduler Components

Disability and Product Accessibility , Lightning Scheduler

When implementing the Service Resource and Time Slot Lightning Scheduler component in a non-console app, keyboard focus and navigation is incorrect for selecting resource cards. Focus is lost when navigating to the page in the flow, the up and down arrow keys will not change resource cards after the...

In Review ·Reported By 1 ·Updated 10 days ago

Insufficient privileges error occurring when attempting to remove profiles from Skills

Service , Live Agent , Omni-Channel , Health Cloud , Lightning Scheduler

When users in a System Admin profile or similar attempt to remove profiles from Skills in setup, they instead receive an insufficient privileges error.

In Review ·Reported By 0 ·Updated 12 days ago

Salesforce Scheduler - Buttons are not aligned properly in Mobile Browser when viewing TimeSlot Screen of Inbound Flows.

Lightning Scheduler , Industries Cloud-Common

On the time slot selection screen, the timezone selection dropdown, next button, previous button and calendar button are not correctly aligned when the Inbound Flow is accessed on Mobile devices.

In Review ·Reported By 2 ·Updated 13 days ago

Upcoming Holidays section (part of "Scheduler - Operating Hours" on the Service Territory page) shows Holiday records 1 day prior to the actual date

Spring 22 , Lightning Scheduler

Sometimes a Holiday record (e.g., New Year's Day or Christmas Day) in the Upcoming Holidays section under the standard component "Scheduler - Operating Hours" on the Service Territory page shows a 1-day prior date. For example - the Holiday record of New Year's day shows 01/02/2023 but the Upcoming...

Scheduled - Winter '23 ·Reported By 2 ·Updated 2022-05-19

[Trust] Upgrade Salesforce Scheduler to use Localizer APIs

Flow , Winter 22 , Spring 22 , Lightning Scheduler

Currently Americas/Santiago timezone is following DST and thus the bug isn't perceivable (Timezone is set to UTC-3). This issue will again be apparent after April 2, 2022 when this timezone moves to UTC-4 but our code will still consider it UTC-3. We need to make the shift before that. Other timezones...

In Review ·Reported By 3 ·Updated 2022-05-18

Scheduling appointment using "Find a service resource" is not working correctly for two options

Lightning , Spring 22 , Lightning Scheduler

Unable to schedule an appointment when choosing these two options: 1. By name and 2. By previously scheduled service appointments. Getting an error "Looks like this service resource isn't assigned to a appointment yet. Contact your Salesforce admin to assign this service resource to a appointment,...

In Review ·Reported By 1 ·Updated 2022-05-12

Turning off the "Include Secondary Service Territory Members" policy option is not functioning correctly

Lightning Scheduler

Turning off the "Include Secondary Service Territory Members" policy option is not functioning correctly when the same Service Resource has been added as both Primary and Secondary Territory Type with different effective date ranges

Fixed - Summer '22 Patch 2.0 ·Reported By 0 ·Updated 2022-04-21

Unable to save Work Type Group to concurrent Operating Hours

Lightning Scheduler

When working with Concurrent Scheduling in Lightning Scheduler, changes made to the Work Type Group field are not being saved.

Fixed - Spring '22 Patch 15.0 ·Reported By 3 ·Updated 2022-03-23

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