Salesforce Known Issues
Trailblazer Community

Known Issues · Lightning Scheduler

Flows created from Inbound Cancel Appointment template can't be deployed by Change Set or Metadata API

Metadata , Change Sets , Flow , Lightning Scheduler

Flows created from Inbound Cancel Appointment template can't be deployed by Change Set or Metadata API by the following error: --- Error retrieving InteractionDescriptorInfo for orgId:00DXXXXXXXXXXXX, interactionDefVersionId:runtime_appointmentbooking__In_Cancel-1 ---

Scheduled - Summer '23 ·Reported By 2 ·Updated 11 days ago

Translation Issues in "Select Work Type Group" screen of Salesforce Scheduler

Lightning Scheduler

In Scheduler flow on the "Select Work Type Group" the sentence "What is this service appointment about?" is translated as: "Waar gaat deze deze afspraak met kantoor over?" in Dutch which is equivalent to: "What is this this service appointment about?" in Dutch. The deze should be coming only once and...

In Review ·Reported By 2 ·Updated 12 days ago

Timezone of Operating Hours are saving in GMT hours for Time type custom field.

Lightning , Lightning Scheduler

When the custom time type field is added to the Operating Hours object, it doesn't follow the Timezone selected and save the values in GMT timezone when Scheduler licenses are available in org.

In Review ·Reported By 0 ·Updated 14 days ago

Progress Timeline Show on Scheduling Flow launched from quick actions on sandbox environments

Lightning Scheduler

The Scheduler had a feature enhancement done in release Spring 19 to show the navigation bar on the footer of the Scheduler flow when launched from the Quick Action. In release Spring 20, due to a code change which is part of other request this affected the Scheduler feature mentioned above due to some...

In Review ·Reported By 1 ·Updated 15 days ago

Users are not able to book appointments if they don't have access to Engagement Channel Types (Schedule Appointments using Engagement Channels is off)

Lightning Scheduler

When the "Schedule Appointments using Engagement Channels" setting is disabled and if the users' profile doesn't have access to the Engagement Channel Types entity, they are getting an exception on the Appointment Type screen. Expected Results: The user should be able to book an appointment by selecting...

Scheduled - Summer '23 ·Reported By 0 ·Updated 21 days ago

Accessibility: The Recurring 'Daily, Weekly, Monthly' radio button group announces an incorrect total in Lightning Scheduler Shifts

Disability and Product Accessibility , Lightning Scheduler

On the Shifts object, NVDA and JAWS incorrectly read the total number of list items (5) in the Recurring 'Daily, Weekly, Monthly' radio button group when only 3 are showing.

Scheduled - Summer '23 ·Reported By 1 ·Updated 28 days ago

Duplicate Service Territory Member are getting created Via SObject API

API , Lightning Scheduler

Duplicate Service Territory Members are getting created Via API call /services/data/v53.0/sobjects/ServiceTerritoryMember when executed twice at the same time even though we have the duplicate evaluation in saveHook_ValidateOnce.

No Fix ·Reported By 0 ·Updated 2022-12-28

Too many query rows: 50001 error occurs when scheduling a Service Appointment via the Dispatcher Console with daily STM's

Service , Lightning , Field Service , Lightning Scheduler

STM query returns invalid service resources when a service appointment is assigned to a resource who had a relocation territory as some point in the past.

In Review ·Reported By 3 ·Updated 2022-12-22

Shift object "Type" field doesn't show validation error on field level

Lightning Scheduler

The validation rule written on the 'shift' object on the 'type' field, its not showing the error message when we are setting it up on the 'Type' field level, but its working when we are putting it on top of the page.

Scheduled - Summer '23 ·Reported By 2 ·Updated 2022-12-09

Recurring Shifts - Day light savings are not honoured correctly when showing the available time slots in Salesforce Scheduler

Lightning Scheduler

Due to unexpected behavior, If a recurring shift is configured before the DST timings, the slots after the DST effect(Oct 30) are shown incorrectly and the timeslots are shown an hour before the actual shift timings.

Fixed - Spring '23 Patch 1.0 ·Reported By 2 ·Updated 2022-11-30

1 to 10 of 31 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.