Known Issues · LMO
License record for Sandbox refreshed Org or Trialforce Org are not showing in LMA
License record for Sandbox refreshed Org or Trialforce Org are not showing in LMA
In Review ·Reported By 12 ·Updated Yesterday
Newly released package versions not appearing in LMO unless it is installed when LMO and packaging org are on different instance.
Scheduled - Spring '21 ·Reported By 4 ·Updated 5 days ago
After a package installed org moved to other instance License record still shows old instance on LMA
The partners can see instances of package installed org on License Management App(LMA). When package installed org moved to other instance by Org Migration, license record still shows old instance on LMA. Refreshing license does not fix the issue.
In Review ·Reported By 0 ·Updated 12 days ago
Winter'21 - In LMA, Lead records are not created when customers install packages
After Winter '21 Patch 9.0, license records are created on LMO but Lead records are not created when customer install the package. The issue occurs when duplicate rule for Lead object is deactivated.
Fixed - Winter '21 Patch 10.7 ·Reported By 19 ·Updated 13 days ago
Logging in to Subscriber Orgs as a non-admin user from Licenses page fails
Non-system admin users cannot log in to Subscriber Orgs, even if they have the permission: "Log in to Subscriber Org".
In Review ·Reported By 6 ·Updated 2020-09-17
"Single Sign-On Error" when trying to login to a customer org via Subscriber
When trying to access customer org via Subscribers in the LMA , you may notice the Single Sign-On error as follows : "We can't log you in because of an issue with single sign-on" This will be fixed when both LMO and the Subscriber org will be on 226.17.1 patch release.
Fixed - Summer '20 Patch 17.1 ·Reported By 87 ·Updated 2020-09-14
LMA Workflow updates not reflecting in subscriber orgs, inconsistent statuses
AppExchange , Packaging , LMO
There is an issue at this time where workflow updates to LMO license records may not reflect in subscriber orgs.
In Review ·Reported By 6 ·Updated 2020-04-23
Performance Edition Orgs showing as "Base Edition" in LMA
Performance Edition Orgs showing as "Base Edition" in LMA.
In Review ·Reported By 5 ·Updated 2020-04-02
Editing an AppExchange Checkout Subscription in Stripe Doesn’t Update the Related LMA License
AppExchange , LMO , Partner
If you manually edit a customer’s AppExchange Checkout subscription in Stripe, the changes aren’t reflected in the customer’s license record in the License Management App (LMA).
Fixed - Spring '20 Patch 5.2 ·Reported By 0 ·Updated 2020-02-15
AppExchange Checkout Customers Receiving Unexpected License Change Emails
AppExchange , LMO , Partner
Prerequisites: - You sell your solution using AppExchange Checkout. - You use Checkout Management App (CMA). - In CMA, the "License Changes" Checkout notification is enabled. AppExchange Checkout customers may have received email notifications about changes to their app licenses when they did not...
Fixed ·Reported By 0 ·Updated 2020-01-27
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
