Salesforce Known Issues
Trailblazer Community

Doc Fix: Unable to restrict Data Category visibility settings with only profiles

Knowledge , Communities

The default data category visibility is not being restricted within the profile setting. While we set the Default DataCategory Visibility to ALL and try to restrict visibility to "Custom" with access to few sub-categoryies in the community user profile and guest user profile, it does not take affect....

In Review ·Reported By 96 ·Updated 4 days ago

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community

AppExchange , Platform , Sites , Authentication , Knowledge , Site.com , Communities , Lightning , Commerce Cloud API/OCAPI , Commerce Cloud Store , Commerce Cloud Order Management , Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin , Consumer Goods Cloud

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community. If they are remove they access the community just ok.

In Review ·Reported By 13 ·Updated 2 days ago

Users not able to edit Article actions to add Article Managers using " Only article managers in the following public groups:"

Knowledge

Users not able to edit Article actions to add Article Managers using " Only article managers in the following public groups:" Error ID: 1720656133-218062 (-1805676909)

In Review ·Reported By 1 ·Updated Yesterday

Error ID (1384270949) when loading cases with lightning knowledge component.

Knowledge , Lightning

When in lightning, launching several case tabs with lightning knowledge causes the error: An unexpected error occurred. Error ID: xxxx (1384270949) Uncaught Action failed: forceKnowledge:articleSearchDesktop$controller$handleToggleArticleSuggestions [Cannot read properties of undefined (reading...

In Review ·Reported By 3 ·Updated 2 days ago

Knowledge lightning published translated article missing edit as draft and archive buttons

Knowledge

Users unable to edit the published translated articles in lighting. If you have published a translated article, you will have no option to edit in lightning. There's no Edit button. You will only see follow button. The translated article can only be edited if it's in draft mode in Lightning. You...

In Review ·Reported By 46 ·Updated 4 days ago

Spring '17 Release issue - "Nothing here yet?" error on the Questions tab in Community

Knowledge , Communities , Spring 17

Customer would be seeing "Nothing here yet?" error on the Questions tab in Community even though there are questions related to individual Topics. "Nothing here yet?Write a post and see what happens!" is not exactly an error message but is the default label when the feed returns 0 elements.

In Review ·Reported By 6 ·Updated 3 days ago

'New' button not available for Communication Channel Mappings when permission set with knowledge access is assigned without Create access

Knowledge

The New Button on the Communication Channel Mappings not available when a user is assigned a permission set which has Read and Edit access to the Knowledge object ( without create access ) even though the user has full access on the profile.

In Review ·Reported By 5 ·Updated 3 days ago

Screen Readers reading hidden elements on the "Knowledge" lightning page component

Knowledge , Disability and Product Accessibility

When using a screen reader on the "Knowledge" lightning page component the 'Search Knowledge' box is reading: "Unlabeled2 List box checked not checked sub menu" This should be a hidden element on the page and it shouldn't be read by the screen reader.

In Review ·Reported By 1 ·Updated 3 days ago

In Winter'22 , Knowledge sidebar does not display suggested articles when sorting the other option besides Relevance

Search , Knowledge , Lightning , Winter 22

When displaying suggested articles in the knowledge sidebar component selecting the other sort option besides Relevance, the search results is not displayed. Sort menu besides Relevance should be unavailable same as Summer'21.

No Fix ·Reported By 1 ·Updated 5 days ago

In Global search Knowledge Advanced Search filters are ignored when navigation menu entity is changed.

Search , Knowledge

In lightning console's global search, you change "all" to knowledge object, then change filter in the advanced search.  The search will return the correct value. Selecting another object in the console's tab and performing the same knowledge search, the "knowledge" object will change to "all" in the...

No Fix ·Reported By 1 ·Updated 5 days ago

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