Salesforce Known Issues
Trailblazer Community

Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 267 ·Updated 2 days ago

Error "The email publisher is unavailable..." when clicking insert article to email action from caseArticle related list in case

Knowledge , Service Cloud Console

In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.

In Review ·Reported By 134 ·Updated Yesterday

Community users calling the connect API "getTrendingTopics" via Apex causes a gack when result is not cached

Apex , API , Knowledge , Communities , Lightning

Consider a scenario where a lightning/lightning web component is created that calls ConnectApi.Topics.getTrendingTopics method via an apex controller. It causes a gack for the first time the user visits the page where this component is added. Subsequent refreshes fetch the correct values. This issue...

In Review ·Reported By 1 ·Updated Yesterday

Einstein Knowledge Article causes Gack -1529455987 on case load/refresh


An error occurs when loading/refreshing a Case that has Einstein Knowledge Articles by navigating to a different browser tab while the Case page is loading.

Scheduled - Spring '23 ·Reported By 7 ·Updated 2 days ago

Error while searching for Users from a Lookup Component

Search , Knowledge , Lightning Scheduler , Winter 23

When a user tries to search for other Users on a Search lookup component, they are getting the error - "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details. Error ID: 16903997-134547...

Scheduled - Winter '23 Patch 9.0 ·Reported By 3 ·Updated 3 days ago

When submitting orders using Automated Process user, decomposition is returning exception due to failing license check


When submitting orders using Automated Process user, decomposition is returning exception due to failing license check EXCEPTION_THROWN|[93]|vlocity_cmt.XOMException: The order wasn’t submitted because the Order Management license isn’t enabled for this org.

In Review ·Reported By 2 ·Updated 3 days ago

Opportunities with existing OLI products does not get impacted with the pick list solution process


For configurable products, the pick list values did update in cart after executing the apex code, however, we need to remove such products on existing opportunities and add it again in order to reflect the pick list values. Customer might have some open opportunities in production with this problem,...

In Review ·Reported By 1 ·Updated 3 days ago

Business Profile (child object of account) cannot be added in to account related list.


In a Public sector Solution Org, Business Profile (child object of account) is not available on account related list.

In Review ·Reported By 0 ·Updated 3 days ago

Preview panel may fail to open or reposition itself when hovering over Knowledge Article in standard Lightning app or console app


Some customers may observe the following behavior in the standard Lightning app or console app when attempting to hover over a Knowledge Article: - the preview panel repositions itself multiple times when attempting to open - the preview panel opens without displaying the respective fields or data -...

Fixed - Winter '19 ·Reported By 0 ·Updated 3 days ago

Lightning Knowledge Migration Cancel Stuck on 'Migration Undo is in progress' and deleted Knowledge object is not available for Erase

Knowledge , Lightning

When performing a Lightning Knowledge Migration in an organization with multiple article types it is possible to Cancel the tool's progress if the migration results are not satisfactory. There may be occurrences where the undo or cancel process is ongoing for a long period of time as outlined in the...

In Review ·Reported By 3 ·Updated 7 days ago

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