Known Issues · Knowledge
Feature Request: List View Search is not available for Lightning Knowledge list views
Knowledge , User Interface , Lightning , Listviews
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 96 ·Updated 3 days ago
Search , Knowledge , Spring 20
Some customers may have observed that the Knowledge Lookup field on a custom object displays a blank value if a new version of the article is published in Lightning Experience. end users are faced with the following error when attempting to edit/ inline edit a custom object record that has a knowledge...
In Review ·Reported By 13 ·Updated 3 days ago
Knowledge Search Activity Reports are showing blank values in "Clicked Article Title" field.
Knowledge Search Activity Reports are showing blank values in "Clicked Article Title" field. The report is showing sometimes the results of the search but the most results are showing blank values.
In Review ·Reported By 65 ·Updated 5 days ago
When a new version of a Knowledge Article is published, the Article will not be returned in search results until the new version has been indexed. Generally, search indexing occurs quickly when a record is saved or an article published, so this behavior typically has little to no impact on users....
In Review ·Reported By 14 ·Updated 6 days ago
Wrong article publish status after doing translation
Different behavior when publishing a master knowledge article along with its translations using an APEX CLASS & APEX TRIGGER. Prior to Summer '20, when a master (default) article is published as a new version, all the translations of that article were processed in the BEFORE INSERT trigger with PublishStatus...
In Review ·Reported By 1 ·Updated 6 days ago
Search , Knowledge , User Interface , Service Cloud Console
Some customers may have observed that the "Best Rating" sort by option for Knowledge articles may produce an incorrect sorting order when there are one or more articles which have no votes.
In Review ·Reported By 15 ·Updated 9 days ago
Knowledge article direct source update does not work in lightning platform
In lightning platform, if you edit a knowledge article, go to RTA Source, make a change in the source and then click Save Button, the source change will not get save. It will save if you, Edit the article, go to RTA Source, make a change in the source, click Source again to go back to the RTA detail...
In Review ·Reported By 8 ·Updated 9 days ago
Unable to make Rich Text Fields required from page layout in Salesforce Knowledge
When you try to make a custom Rich Text Fields required from page layout in Knowledge, no error or warning message is displayed.
In Review ·Reported By 23 ·Updated 10 days ago
Knowledge tab is not translated in user language
In lightning platform, knowledge tab does not translated in user language other than English.
In Review ·Reported By 2 ·Updated 10 days ago
Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 64 ·Updated 12 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
