Known Issues · Knowledge
Feature Request: List View Search is not available for Lightning Knowledge list views
Knowledge , User Interface , Lightning , Listviews
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 164 ·Updated Today
Doc Fix: Unable to restrict Data Category visibility settings with only profiles
The default data category visibility is not being restricted within the profile setting. While we set the Default DataCategory Visibility to ALL and try to restrict visibility to "Custom" with access to few sub-categoryies in the community user profile and guest user profile, it does not take affect....
In Review ·Reported By 70 ·Updated 3 days ago
Knowledge article Helper text in title is uneditable.
In Spring ’21, new helper text feature in the article Title is available. However, there's no way to edit it. Get More Characters for Field-Level Help Text https://releasenotes.docs.salesforce.com/en-us/spring21/release-notes/rn_forcecom_fields_characters.htm
Scheduled - Summer '21 ·Reported By 18 ·Updated Yesterday
AddError() method does not display custom error message on Knowledge objects
When using AddError() method on before delete trigger to display custom error messages on knowledge objects it tends to generate the system default error message.
In Review ·Reported By 15 ·Updated Yesterday
Disabled knowledge suggested articles when viewing cases.
Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...
In Review ·Reported By 13 ·Updated Yesterday
Unable to make Rich Text Fields required from page layout in Salesforce Knowledge
When you try to make a custom Rich Text Fields required from page layout in Knowledge, no error or warning message is displayed.
In Review ·Reported By 35 ·Updated 3 days ago
Knowledge , User Interface , Lightning
When an org has turned on the "Enable ICU Locale Formats" release update and users with locale of Portuguese (Brazil) attempt to schedule articles for publication in Lightning Knowledge the message displays the incorrect date. The resulting success pop up or toast message consistently displays that...
In Review ·Reported By 1 ·Updated Yesterday
Standard User cannot view draft article when data categories are assigned to Salesforce Knowledge.
When a standard user with the following profile permission is enabled, they get an error when they view a Draft Article. Lightning Knowledge User Access https://help.salesforce.com/articleView?id=knowledge_setup_users_lex.htm&type=5 Lightning Knowledge Task: Read and search draft knowledge articles...
In Review ·Reported By 7 ·Updated 2 days ago
Directly accessing a URL of Lightning Knowledge article in a community shows ISE 2046018424
Knowledge , Communities , Lightning
Directly accessing a URL of Lightning Knowledge article in a community shows ISE 2046018424. This issue does not occurs if the article is searched inside the community and clicked from the search result. This issue occurs if URL name of the knowledge article have a certain length.
Scheduled - Spring '21 Patch 12.0 ·Reported By 1 ·Updated 3 days ago
Workflow , Knowledge , Lightning
In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...
In Review ·Reported By 28 ·Updated 4 days ago
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