Known Issues · Knowledge
Article View Count doesn't increment correctly when articles are viewed in Lightning
Customers may observed that an article's view count doesn't increase by the expected number of views after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.
In Review ·Reported By 62 ·Updated Yesterday
Disabled knowledge suggested articles when viewing cases.
Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...
In Review ·Reported By 45 ·Updated Yesterday
Internal server error is observed when accessing Default Data Category Visibility or accessing topic under Data Categories. The error code observed until now are (1733345339) & (364759335)
Fixed - Winter '21 Patch 18.0 ·Reported By 42 ·Updated Yesterday
Archived article cannot be deleted
Archived article cannot be deleted, it fails with the error: "Article cannot be deleted because of insufficient privileges or a conflict."
In Review ·Reported By 3 ·Updated 2 days ago
Knowledge , Disability and Product Accessibility
When reviewing the Suggested Articles under the Knowledge heading in a case's detail page, the Show More buttons are not programmatically associated with their articles.
In Review ·Reported By 0 ·Updated 2 days ago
Lightning Knowledge Migration Tool would merge multiple article types to one record type
Service , Knowledge , Lightning
When the classic Knowledge contains 37 or more Article types, Lightning Knowledge Migration Tool considers articles with prefixes KA(A-Z) and KA(a-z) as same and maps to same record type. i.e., KAA and KAa records mapped to one record type ; KAB and KAb records are mapped to another record type. Ideally...
In Review ·Reported By 0 ·Updated 2 days ago
Knowledge__kav object is not created on EE scratch orgs
Knowledge__kav is not getting created when hasSampleData is true in project-scratch-def.json
In Review ·Reported By 12 ·Updated 3 days ago
Feature Request: List View Search is not available for Lightning Knowledge list views
Knowledge , User Interface , Lightning , Listviews
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 190 ·Updated 7 days ago
Workflow , Knowledge , Lightning
In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...
In Review ·Reported By 46 ·Updated 7 days ago
Chatter , Knowledge , Lightning
When a user @ mentions another user from the Chatter Feed on a Lightning Knowledge Article, the links contained in the resulting Chatter email notification redirect or load the article in a Classic page view regardless of whether the user is in Lightning Experience. Note: This is currently classified...
In Review ·Reported By 56 ·Updated 8 days ago
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