Known Issues · Knowledge
Knowledge object does not re-evaluate the workflow rule and it's time based actions.
When a record is edited, the workflow on the object is evaluated and appropriate actions are performed. The time base action will get executed even if the criteria is no longer valid for the knowledge object. Note: As documented below, Salesforce only supports Edit action on workflow and does not...
In Review ·Reported By 12 ·Updated 3 days ago
Service , Knowledge , User Interface
When the Knowledge page layout has a non-fields (i.e. custom links or URL) added to the page layout, the UI throws error on loading Article Comparison tool: "Something went wrong. Choose a different version and try again." https://help.salesforce.com/s/articleView?id=sf.knowledge_compare_versi...
In Review ·Reported By 8 ·Updated 4 days ago
File fields on the Knowledge object are visible in lightning after enabling Lightning Knowledge
File fields on the Knowledge object are visible in lightning after enabling Lightning Knowledge. Since lightning knowledge does not allow files to be uploaded in the field fields, there is no point showing the file fields on the page layout.
No Fix ·Reported By 0 ·Updated 4 days ago
Unable to partial match search for Knowledge__kav object via the global search
Unable to partial match search for Knowledge__kav object via the global search.
In Review ·Reported By 0 ·Updated 4 days ago
Field Service App [Android]: Images in the article are not visible.
Mobile , Knowledge , Field Service
In the SFS Android app, when the user is going to a Work Order and trying to access the related article then the images and field labels are not visible.
No Fix ·Reported By 0 ·Updated 4 days ago
Currently it is only possible to edit and save articles that are in Draft publication status. However, inline editing or the pencil icons will show for articles that are in status outside of drafts. If user's attempt to edit a published article via inline editing for example, they will be able...
In Review ·Reported By 11 ·Updated 9 days ago
When a Knowledge article is edited, the changes are not immediately reflected after publishing. For example, a change is made to an existing Knowledge article. When experience site users go to the article in the site, they are not able to see the most updated version of the article until they click...
In Review ·Reported By 6 ·Updated 10 days ago
Case Deflection Component is Closing Upon clicking the anchor links inside the knowledge article
When the user is viewing an article inside the case deflection preview and the user clicks on an anchor link in the text, the case deflection preview closes instead of navigating to the correct anchor in the article. The issue seems specific to the case deflection component, as the anchor links function...
In Review ·Reported By 1 ·Updated 10 days ago
It is a limitation that articles with translation cannot change the Record Type. However, if you remove the translation on the article you still get the error: “You cannot change the record type for articles with translation.: Record Type ID”
In Review ·Reported By 56 ·Updated 15 days ago
Knowledge , User Interface , Communities , Lightning
When viewing a Knowledge Article in a Napili Community, any included code block backgrounds do not show as gray as they do when viewing the same article internally from within the org.
In Review ·Reported By 15 ·Updated 15 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
