Known Issues · Knowledge
Internal server error is observed when accessing Default Data Category Visibility or accessing topic under Data Categories. The error code observed until now are (1733345339) & (364759335)
In Review ·Reported By 41 ·Updated 3 days ago
Article view count doesn't increase when articles are viewed in Lightning
Customers may observed that an article's view count doesn't increase after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.
In Review ·Reported By 15 ·Updated Yesterday
Lightning Search TOP Results does not return records. shows "Hmm...something's not right"
Search , Knowledge , Winter 21
Some customers may have observed that post-upgrade to Winter'21 end users are seeing the following message when search returns no TOP results in Lightning Experience: "Hmm...something's not right" If you look in Dev Console(Network Tab), you'll see the following error: errorInfo: {errorId:...
In Review ·Reported By 14 ·Updated 3 days ago
Disabled knowledge suggested articles when viewing cases.
Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...
In Review ·Reported By 4 ·Updated 3 days ago
Public knowledge articles links redirect to one.app and are not displayed for Lightning only orgs
Knowledge , Site.com , Communities , Lightning
When accessing a public knowledge article as a guest user through a sites URL in an org that is setup as "lightning only", the URL is redirected to one that has one/one.app# and the article is not visible and requesting end user to login.
In Review ·Reported By 0 ·Updated 3 days ago
Guest user without article access in Community is not redirected to Login page
As a guest user viewing an article they don't have access redirect to a "Invalid Page". Expected bahaviour: Redirect to Login Page.
Fixed - Winter '21 Patch 14.0 ·Reported By 10 ·Updated 4 days ago
Custom Objects , Knowledge , User Interface , Lightning
Inputting a http URL that ends with an apostrophe in a Rich Text Area (RTA) field results in an extra semicolon being displayed at the end when viewing in Lightning Experience. For example, place the following text into a RTA field in Lightning Experience and then save the record: input = http://localhost' Upon...
No Fix ·Reported By 5 ·Updated 4 days ago
Sharing , Knowledge , Change Sets
When trying to set up an outbound change set and adding a criteria-based sharing rule for Knowledge, you receive an Internal Server Error if external sharing model is enabled. Trying to access the change set again also gives the same Internal Server Error
Scheduled - Summer '21 ·Reported By 3 ·Updated 4 days ago
Content and Files , Service , Knowledge , Spring 18 , Lightning
This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...
In Review ·Reported By 45 ·Updated 5 days ago
Unable to make Rich Text Fields required from page layout in Salesforce Knowledge
When you try to make a custom Rich Text Fields required from page layout in Knowledge, no error or warning message is displayed.
In Review ·Reported By 34 ·Updated 5 days ago
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