Known Issues · Knowledge
Feature Request: List View Search is not available for Lightning Knowledge list views
Knowledge , User Interface , Lightning , Listviews
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 179 ·Updated 3 days ago
Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 108 ·Updated Today
Knowledge , Service Cloud Console
In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.
In Review ·Reported By 95 ·Updated 2 days ago
Content and Files , Service , Knowledge , Spring 18 , Lightning
This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...
In Review ·Reported By 50 ·Updated 2 days ago
Chatter , Knowledge , Lightning
When a user @ mentions another user from the Chatter Feed on a Lightning Knowledge Article, the links contained in the resulting Chatter email notification redirect or load the article in a Classic page view regardless of whether the user is in Lightning Experience. Note: This is currently classified...
In Review ·Reported By 46 ·Updated 2 days ago
When you create a scratch org and enable knowledge using Shape, you will get internal server error when you go to "knowledge Setting" page under setup.
In Review ·Reported By 13 ·Updated Yesterday
Translated articles will show error message when article is edited and published
In lightning knowledge, when you switch the language to another language and edit the article, it will create two child console tabs (one for each language). When you edit the translated language article, save and publish it, you will receive the following error message - "We couldn't find the record...
In Review ·Reported By 10 ·Updated Yesterday
Standard User cannot view draft article when data categories are assigned to Salesforce Knowledge.
When a standard user with the following profile permission is enabled, they get an error when they view a Draft Article. Lightning Knowledge User Access https://help.salesforce.com/articleView?id=knowledge_setup_users_lex.htm&type=5 Lightning Knowledge Task: Read and search draft knowledge articles...
In Review ·Reported By 8 ·Updated Yesterday
Clicking on Recent Records on Used Knowledge article receive an error
When you search for a knowledge article in global search and then open the article from the result, it will be save in "Recent Records" under Home Tab. When clicking on the knowledge article in "Recent Records", throws the error below. error: Looks like there's a problem. We couldn't find the record...
In Review ·Reported By 4 ·Updated Today
Guest User will be unable to access child records of Knowledge when in a Master-Detail relationship. This is caused when all Data Categories are not assigned to the guest user profile.
In Review ·Reported By 2 ·Updated Today
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