Known Issues · Knowledge
Article View Count doesn't increment correctly when articles are viewed in Lightning
Customers may observed that an article's view count doesn't increase by the expected number of views after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.
In Review ·Reported By 78 ·Updated 3 days ago
Unable to link articles using smart link
When you use the Smart Link option in an article and use the article number to search, it will open the article instead of linking the article to the existing article
In Review ·Reported By 13 ·Updated Yesterday
Knowledge , User Interface , Communities , Lightning
When viewing a Knowledge Article in a Napili Community, any included code block backgrounds do not show as gray as they do when viewing the same article internally from within the org.
In Review ·Reported By 11 ·Updated 2 days ago
Archived article cannot be deleted
Archived article cannot be deleted, it fails with the error: "Article cannot be deleted because of insufficient privileges or a conflict."
In Review ·Reported By 6 ·Updated 2 days ago
Knowledge object does not re-evaluate the workflow rule and it's time based actions.
When a record is edited, the workflow on the object is evaluated and appropriate actions are performed. The time base action will get executed even if the criteria is no longer valid for the knowledge object. Note: As documented below, Salesforce only supports Edit action on workflow and does not...
In Review ·Reported By 11 ·Updated 3 days ago
At this time, though you can set an ordering to the Data Category groups in Data Category Assignments, the order is not maintained and therefore not persistent.
In Review ·Reported By 28 ·Updated 6 days ago
Feature Request: List View Search is not available for Lightning Knowledge list views
Knowledge , User Interface , Lightning , Listviews
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 206 ·Updated 10 days ago
Disabled knowledge suggested articles when viewing cases.
Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...
In Review ·Reported By 56 ·Updated 10 days ago
Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 128 ·Updated 11 days ago
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