Salesforce Known Issues
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Article View Count doesn't increment correctly when articles are viewed in Lightning

Knowledge , Lightning

Customers may observed that an article's view count doesn't increase by the expected number of views after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.

In Review ·Reported By 62 ·Updated Yesterday

Disabled knowledge suggested articles when viewing cases.


Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ "If you use Einstein Article Recommendations, we recommend disabling Suggested...

In Review ·Reported By 45 ·Updated Yesterday

Internal server error when when opening "Default Data Category Visibility" page in scratch organization


Internal server error is observed when accessing Default Data Category Visibility or accessing topic under Data Categories. The error code observed until now are (1733345339) & (364759335)

Fixed - Winter '21 Patch 18.0 ·Reported By 42 ·Updated Yesterday

Archived article cannot be deleted


Archived article cannot be deleted, it fails with the error: "Article cannot be deleted because of insufficient privileges or a conflict."

In Review ·Reported By 3 ·Updated 2 days ago

Accessibility: Show More Buttons in Case Knowledge Component are not Programmatically Associated to the Articles Listed

Knowledge , Disability and Product Accessibility

When reviewing the Suggested Articles under the Knowledge heading in a case's detail page, the Show More buttons are not programmatically associated with their articles.

In Review ·Reported By 0 ·Updated 2 days ago

Lightning Knowledge Migration Tool would merge multiple article types to one record type

Service , Knowledge , Lightning

When the classic Knowledge contains 37 or more Article types, Lightning Knowledge Migration Tool considers articles with prefixes KA(A-Z) and KA(a-z) as same and maps to same record type. i.e., KAA and KAa records mapped to one record type ; KAB and KAb records are mapped to another record type. Ideally...

In Review ·Reported By 0 ·Updated 2 days ago

Knowledge__kav object is not created on EE scratch orgs


Knowledge__kav is not getting created when hasSampleData is true in project-scratch-def.json

In Review ·Reported By 12 ·Updated 3 days ago

Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 190 ·Updated 7 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 46 ·Updated 7 days ago

Feature Request: Lightning Knowledge Article chatter notification email links redirect to Classic view of article page

Chatter , Knowledge , Lightning

When a user @ mentions another user from the Chatter Feed on a Lightning Knowledge Article, the links contained in the resulting Chatter email notification redirect or load the article in a Classic page view regardless of whether the user is in Lightning Experience. Note: This is currently classified...

In Review ·Reported By 56 ·Updated 8 days ago

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