Known Issues · Knowledge
Customers may observed that an article's view count doesn't increase by the expected number of views after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.
In Review ·Reported By 78 ·Updated 3 days ago
When viewing a Knowledge Article in a Napili Community, any included code block backgrounds do not show as gray as they do when viewing the same article internally from within the org.
In Review ·Reported By 11 ·Updated 2 days ago
When a record is edited, the workflow on the object is evaluated and appropriate actions are performed. The time base action will get executed even if the criteria is no longer valid for the knowledge object. Note: As documented below, Salesforce only supports Edit action on workflow and does not...
In Review ·Reported By 11 ·Updated 3 days ago
List View Chart displays UNKNOWN_EXCEPTION error if Title field is selected for Aggregate Field in Lightning Knowledge.
In Review ·Reported By 0 ·Updated 5 days ago
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 206 ·Updated 10 days ago
Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...
In Review ·Reported By 56 ·Updated 10 days ago
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 128 ·Updated 11 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.