Salesforce Known Issues
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Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 164 ·Updated Today

Doc Fix: Unable to restrict Data Category visibility settings with only profiles

Knowledge , Communities

The default data category visibility is not being restricted within the profile setting. While we set the Default DataCategory Visibility to ALL and try to restrict visibility to "Custom" with access to few sub-categoryies in the community user profile and guest user profile, it does not take affect....

In Review ·Reported By 70 ·Updated 3 days ago

Knowledge article Helper text in title is uneditable.


In Spring ’21, new helper text feature in the article Title is available. However, there's no way to edit it. Get More Characters for Field-Level Help Text

Scheduled - Summer '21 ·Reported By 18 ·Updated Yesterday

AddError() method does not display custom error message on Knowledge objects

Apex , Knowledge , Summer 19

When using AddError() method on before delete trigger to display custom error messages on knowledge objects it tends to generate the system default error message.

In Review ·Reported By 15 ·Updated Yesterday

Disabled knowledge suggested articles when viewing cases.


Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ "If you use Einstein Article Recommendations, we recommend disabling Suggested...

In Review ·Reported By 13 ·Updated Yesterday

Unable to make Rich Text Fields required from page layout in Salesforce Knowledge


When you try to make a custom Rich Text Fields required from page layout in Knowledge, no error or warning message is displayed.

In Review ·Reported By 35 ·Updated 3 days ago

Schedule knowledge article for future publication date success message is incorrect for users with Portuguese (Brazil) locale

Knowledge , User Interface , Lightning

When an org has turned on the "Enable ICU Locale Formats" release update and users with locale of Portuguese (Brazil) attempt to schedule articles for publication in Lightning Knowledge the message displays the incorrect date. The resulting success pop up or toast message consistently displays that...

In Review ·Reported By 1 ·Updated Yesterday

Standard User cannot view draft article when data categories are assigned to Salesforce Knowledge.


When a standard user with the following profile permission is enabled, they get an error when they view a Draft Article. Lightning Knowledge User Access Lightning Knowledge Task: Read and search draft knowledge articles...

In Review ·Reported By 7 ·Updated 2 days ago

Directly accessing a URL of Lightning Knowledge article in a community shows ISE 2046018424

Knowledge , Communities , Lightning

Directly accessing a URL of Lightning Knowledge article in a community shows ISE 2046018424. This issue does not occurs if the article is searched inside the community and clicked from the search result. This issue occurs if URL name of the knowledge article have a certain length.

Scheduled - Spring '21 Patch 12.0 ·Reported By 1 ·Updated 3 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 28 ·Updated 4 days ago

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