Salesforce Known Issues
Trailblazer Community

Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 179 ·Updated 3 days ago

Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open


In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...

In Review ·Reported By 108 ·Updated Today

Error "The email publisher is unavailable..." when clicking insert article to email action from caseArticle related list in case

Knowledge , Service Cloud Console

In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.

In Review ·Reported By 95 ·Updated 2 days ago

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 50 ·Updated 2 days ago

Feature Request: Lightning Knowledge Article chatter notification email links redirect to Classic view of article page

Chatter , Knowledge , Lightning

When a user @ mentions another user from the Chatter Feed on a Lightning Knowledge Article, the links contained in the resulting Chatter email notification redirect or load the article in a Classic page view regardless of whether the user is in Lightning Experience. Note: This is currently classified...

In Review ·Reported By 46 ·Updated 2 days ago

Scratch Org created using the Shape API causing System Error on Knowledge Settings if Knowledge is enabled in the Shape

API , Knowledge

When you create a scratch org and enable knowledge using Shape, you will get internal server error when you go to "knowledge Setting" page under setup.

In Review ·Reported By 13 ·Updated Yesterday

Translated articles will show error message when article is edited and published


In lightning knowledge, when you switch the language to another language and edit the article, it will create two child console tabs (one for each language). When you edit the translated language article, save and publish it, you will receive the following error message - "We couldn't find the record...

In Review ·Reported By 10 ·Updated Yesterday

Standard User cannot view draft article when data categories are assigned to Salesforce Knowledge.


When a standard user with the following profile permission is enabled, they get an error when they view a Draft Article. Lightning Knowledge User Access Lightning Knowledge Task: Read and search draft knowledge articles...

In Review ·Reported By 8 ·Updated Yesterday

Clicking on Recent Records on Used Knowledge article receive an error


When you search for a knowledge article in global search and then open the article from the result, it will be save in "Recent Records" under Home Tab. When clicking on the knowledge article in "Recent Records", throws the error below. error: Looks like there's a problem. We couldn't find the record...

In Review ·Reported By 4 ·Updated Today

New!Knowledge Child records are not accessible by site guest users unless all Data Categories are assigned to guest profile

Knowledge , Communities

Guest User will be unable to access child records of Knowledge when in a Master-Detail relationship. This is caused when all Data Categories are not assigned to the guest user profile.

In Review ·Reported By 2 ·Updated Today

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