Salesforce Known Issues
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Known Issues · High Velocity Sales

Merging Person Accounts Results in Error If Using HVS Engagements

Sales and Marketing , Summer 21 , High Velocity Sales

Merging two (or more) person accounts may result in the following error if the org also is utilizing High-Velocity Sales Engagements "We couldn't merge these accounts. duplicate value found: MonthInt duplicates value on record with id: 0mLxxxxxxxxxxxx"

In Review ·Reported By 1 ·Updated Yesterday

Links and images are not parsed correctly using Email Templates edited in Builder

Email Clients , High Velocity Sales

Links and images added to Email Templates that are created using the Email Template Builder may not be parsed correctly when sent by Inbox users. Note, this fix is intended to resolve the issue in existing templates created before the fix detailed in KI W-9912076 is released.

In Review ·Reported By 1 ·Updated Yesterday

In High Velocity Sales, links and images are not parsed correctly using Email Templates edited in Builder

High Velocity Sales

In High Velocity Sales, links and images added to Email Templates that are created using the Email Template Builder will not be parsed correctly when sent by Inbox users. The fix for this issue will correct the behavior for any new Email Templates created after the fix is released. Please follow KI...

In Review ·Reported By 0 ·Updated 8 days ago

Error 'You can only add 20 targets to a Sales Cadence at once' when prospects advance from a Wait step to a linked Sales Cadence

High Velocity Sales

In High Velocity Sales, when prospects advance from a Wait step to a linked Sales Cadence, the user may receive an email with the following error: You can only add 20 targets to a Sales Cadence at once.

Release In Progress - Winter '22 ·Reported By 4 ·Updated 16 days ago

Time-Based Workflow page throws internal server error

Workflow , High Velocity Sales

On the Time-Based Workflow page if you specify no filters and click search, you will get an internal server error (-1093071118).

In Review ·Reported By 1 ·Updated 21 days ago

Sales Cadence Rules are Automatically Removed

High Velocity Sales

When activating a Sales Cadence, it is sometimes observed that if Sales Cadence Rules are enabled on a Cadence before activation that these Rules are automatically disabled. This can happen when the end step is linked to another cadence or the end step is modified to remove the linked cadence. Note:...

No Fix ·Reported By 1 ·Updated 29 days ago

Users seeing error when viewing Call History in Dialer since Summer '21

Lightning , Summer 21 , High Velocity Sales

In Summer '21 users are seeing an error with error Id ending (1871294090) on Call History panel in Dialer.

In Review ·Reported By 4 ·Updated 2021-08-17

High Velocity Sales - "Pending On Time" and "Pending Overdue" metrics are always null

Einstein Analytics - Templated Apps , High Velocity Sales

The "Pending On Time" and "Pending Overdue" columns are not populating with values in the "Sales Cadence Performance" dashboard that comes standard with the HVS app.

In Review ·Reported By 4 ·Updated 2021-08-05

High Velocity Sales/Activity Capture email bounces are not recorded when NDRs in the mail body do not contain the original message id

Email Clients , Einstein Activity Capture , High Velocity Sales

With Inbox enabled, bounced emails can be tracked by viewing the Individual Engagements on an email record in Salesforce. Additionally, with High Velocity Sales, exit rules on a Sales Cadence can be enabled for either "Exit on soft bounce" or "Exit on hard bounce" which allows a prospect to exit a Sales...

In Review ·Reported By 3 ·Updated 2021-07-23

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 5 ·Updated 2021-07-15

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