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Known Issues · High Velocity Sales

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 18 ·Updated Today

[HVS] Recipient address appears in CC field instead of To field for automated threaded emails

High Velocity Sales

For automated threaded emails, the intended recipient's email address can appear in the CC field instead of the To field, regardless of who in the thread the email is actually replying to. This issue is happening due to the way automated emails handle threaded replies with "Follow Up" steps. All "Follow...

In Review ·Reported By 7 ·Updated Yesterday

Listener EmailReply not properly completing the cadence after customer replies to email message.

High Velocity Sales

When a user sends a recipient a message and the recipient replies, it is not recognized by the listener that the recipient replied. Since the listener does not acknowledge the reply as received, the cadence follows the wrong path.

No Fix ·Reported By 1 ·Updated Yesterday

Sales cadence Engagement tab data is not updating regularly

High Velocity Sales

On the Engagement tab of a High-Velocity Sales Cadence, email engagement statistics are not tabulated in a timely manner. The same data is also available through Salesforce Reports using the Sales Cadence Steps with Monthly Metrics report in the Sample Sales Reports folder. https://help.salesforc...

In Review ·Reported By 10 ·Updated 6 days ago

In Sales Engagement, email steps completed through the Gmail panel indicate Email Delivery Failed

High Velocity Sales

In Sales Engagement (High Velocity Sales), email steps that are completed through the Gmail panel will sometimes indicate that Email Delivery Failed, even though the email was sent successfully to the target.

In Review ·Reported By 5 ·Updated 8 days ago

The numbers in Sales Engagement Component is not matching with the activity on Lead records

High Velocity Sales

The numbers in Sales Engagement Component is not matching with the activity on Lead records

In Review ·Reported By 1 ·Updated 8 days ago

HVS - Automated cadence emails fail to send - Failed to connect to EMAIL_TRACKING

High Velocity Sales

When an HVS user sends an email from Lightning, the send hits an error: Failed to connect to EMAIL_TRACKING:..443 failed to respond

No Fix ·Reported By 5 ·Updated 22 days ago

Deployment is stuck or delayed while deploying High Velocity Sales user permission sets.

High Velocity Sales

Users will observe a delay in the deployment time if the deployment includes High Velocity Sales user permission sets.

In Review ·Reported By 3 ·Updated 29 days ago

AssignTargetToSalesCadence Invocable Action of Flow fails with error 'transaction committed or rolled back while performing api save object'

Flow , High Velocity Sales

>>Invokable action 'AssignTargetToSalesCadence' makes unexpected commit during action execution and entire execution fails.

Fixed - Summer '22 ·Reported By 6 ·Updated 2022-08-08

Sales Cadence with Flow and Process Builder throws Internal Salesforce Error

High Velocity Sales

Having the following setup as suggested by our article to auto assign targets to cadence throws HTTPSRequiredException when the request (to update lead) is made via bulk API. https://help.salesforce.com/articleView?id=hvs_cadences_auto_add_targets_flow.htm&type=5

Fixed - Spring '21 Patch 15.0 ·Reported By 2 ·Updated 2022-08-08

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