Salesforce Known Issues
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Known Issues · High Velocity Sales

Sales cadence Engagement tab data is not updating regularly

High Velocity Sales

On the Engagement tab of a High-Velocity Sales Cadence, email engagement statistics are not tabulated in a timely manner. The same data is also available through Salesforce Reports using the Sales Cadence Steps with Monthly Metrics report in the Sample Sales Reports folder. https://help.salesforc...

In Review ·Reported By 15 ·Updated 2 days ago

The numbers in Sales Engagement Component is not matching with the activity on Lead records

High Velocity Sales

The numbers in Sales Engagement Component is not matching with the activity on Lead records

In Review ·Reported By 2 ·Updated 4 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 21 ·Updated 8 days ago

[HVS] Recipient address appears in CC field instead of To field for automated threaded emails

High Velocity Sales

For automated threaded emails, the intended recipient's email address can appear in the CC field instead of the To field, regardless of who in the thread the email is actually replying to. This issue is happening due to the way automated emails handle threaded replies with "Follow Up" steps. All "Follow...

In Review ·Reported By 9 ·Updated 18 days ago

'Voice Calls' report with 'Activity:Subject' field errors for non-admins on the orgs with 'Shared Activities' enable

High Velocity Sales

'Voice Calls' report with 'Activity:Subject' field receives the below errors for non-admins (or users without ‘View All Data’) on the orgs with 'Shared Activities' enabled. An unexpected error occurred. Please include this ErrorId if you contact support: 1702030282-100318 (-813217589) OR An...

In Review ·Reported By 1 ·Updated 2022-12-27

My Feed should update alert status for all alert related to a given email

High Velocity Sales

My Feed should update alert status for all alert related to a given email

In Review ·Reported By 0 ·Updated 2022-12-14

Sending Automated Emails in Sales Cadence fails

High Velocity Sales

Automatic emails fails in HVS, Sales Cadence, or Sales Engagement Error: Automated Email Failed We can't send this email. Send it manually Users are unable to send Automated emails using the cadence in Sales Engagement. This could be an intermittent issue and may not happen for some reco...

Fixed - Winter '23 Patch 17.0 ·Reported By 3 ·Updated 2022-12-08

Emails sent with a Sales Cadence are sometimes changed into an unreadable form

High Velocity Sales

When an email is sent from Salesforce using a Sales Cadence, sometimes the text is changed to an unreadable form. The problem happens intermittently and cannot be replicated on demand.

In Review ·Reported By 2 ·Updated 2022-10-10

Listener EmailReply not properly completing the cadence after customer replies to email message.

High Velocity Sales

When a user sends a recipient a message and the recipient replies, it is not recognized by the listener that the recipient replied. Since the listener does not acknowledge the reply as received, the cadence follows the wrong path.

No Fix ·Reported By 1 ·Updated 2022-10-05

In Sales Engagement, email steps completed through the Gmail panel indicate Email Delivery Failed

High Velocity Sales

In Sales Engagement (High Velocity Sales), email steps that are completed through the Gmail panel will sometimes indicate that Email Delivery Failed, even though the email was sent successfully to the target.

In Review ·Reported By 5 ·Updated 2022-09-28

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