Salesforce Known Issues
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Known Issues · High Velocity Sales

In HVS, target records in a Wait step may not proceed after emails are resheduled

High Velocity Sales

In High Velocity Sales, a target in a Wait step may not proceed if an email from a previous step in the Sales Cadence was rescheduled. Please note that this is a rare occurrence, reach out to Salesforce Support if you believe you may be impacted.

In Review ·Reported By 2 ·Updated 6 days ago

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...

Fixed ·Reported By 7 ·Updated 11 days ago

In High Velocity Sales, "My Feed" tab not visible in Work Queue

High Velocity Sales

In High Velocity Sales, My Feed is no longer visible in the Work Queue for users that could previously access it.

Fixed ·Reported By 4 ·Updated 11 days ago

In High Velocity Sales, prospects exited to a new Sales Cadence will display 'Step 0'

High Velocity Sales

In High Velocity Sales, when a prospect exits from one Sales Cadence to another, the Sales Engagements step card may display 'Step 0'. When the Sales Cadence Targets related list on the Sales Cadence is viewed, these prospects will have a blank Step Name. This behavior is intermittent and does not affect...

Fixed - Summer '21 ·Reported By 2 ·Updated 20 days ago

Calls made with Lightning Dialer from the High Velocity Sales Work Queue are not proceeding through the queue sequentially

High Velocity Sales

In HVS after making an automatic series of calls from Sales Cadence and saving a task, the Work Queue current item goes back to the first record in queue.

In Review ·Reported By 2 ·Updated 20 days ago

Sales Cadence with Flow and Process Builder throws Internal Salesforce Error

High Velocity Sales

Having the following setup as suggested by our article to auto assign targets to cadence throws HTTPSRequiredException when the request (to update lead) is made via bulk API. https://help.salesforce.com/articleView?id=hvs_cadences_auto_add_targets_flow.htm&type=5

In Review ·Reported By 2 ·Updated 21 days ago

High Velocity Sales - Sales Cadences cloned from other Cadences show incorrect metrics in reports

Operational Analytics - Reports , High Velocity Sales

When a Sales Cadence is created via cloning an existing Cadence, reporting on the new Cadence will result in inflated metrics on Sales Cadence reports.

Fixed - Spring '21 Patch 7.0 ·Reported By 1 ·Updated 2021-02-18

Emails sent with a Sales Cadence are sometimes changed into an unreadable form

High Velocity Sales

When an email is sent from Salesforce using a Sales Cadence, sometimes the text is changed to an unreadable form. The problem happens intermittently and cannot be replicated on demand.

In Review ·Reported By 1 ·Updated 2021-02-10

Wait Tasks are not resuming when Activity Metrics are enabled

Activities , High Velocity Sales

Some Wait tasks, such as those created in Flows (E.g. Pause logic step) or within High Velocity Sales, are not ending after their defined intervals.

Fixed - Spring '21 Patch 3.0 ·Reported By 7 ·Updated 2021-02-05

[HVS] Intermittent Error 1499515872 when resuming a target in the Work Queue

High Velocity Sales

In random occasions, resuming a target in the Work Queue throws an error with ID 1499515872

In Review ·Reported By 1 ·Updated 2021-02-01

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