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Known Issues · High Velocity Sales

[HVS] Intermittent Error 1499515872 when resuming a target in the Work Queue

High Velocity Sales

In random occasions, resuming a target in the Work Queue throws an error with ID 1499515872

In Review ·Reported By 0 ·Updated 2 days ago

Wait Tasks are not resuming when Activity Metrics are enabled

Activities , High Velocity Sales

Some Wait tasks, such as those created in Flows (E.g. Pause logic step) or within High Velocity Sales, are not ending after their defined intervals.

Release In Progress - Spring '21 Patch 3.0 ·Reported By 3 ·Updated 12 days ago

Sales Cadences stuck in "Deleting" state

High Velocity Sales

When deleting Sales Cadences some users might find that the Sales Cadence doesn't get deleted and reflects a 'Deleted' state indefinitely. This is due to an issue with custom Rollup Summary fields on the Sales Cadence object.

In Review ·Reported By 1 ·Updated 2020-12-16

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...

In Review ·Reported By 3 ·Updated 2020-12-09

Error displayed when you activate a Sales Cadence

High Velocity Sales

When activating a Sales Cadence in High Velocity Sales, an error like the following examples may be displayed. Example 1: java.lang.IllegalArgumentException: A field value specified for the Sales Cadence Rule Condition "xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" for the Sales Cadence Rule "xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"...

Fixed ·Reported By 3 ·Updated 2020-11-18

Calls made with Lightning Dialer from the High Velocity Sales Work Queue are not proceeding through the queue sequentially

High Velocity Sales

In HVS after making an automatic series of calls from Sales Cadence and saving a task, the Work Queue current item goes back to the first record in queue.

In Review ·Reported By 1 ·Updated 2020-10-31

In High Velocity Sales, Assigning more than 20 Prospects to a Sales Cadence doesn't Provide Error Messaging

Listviews , High Velocity Sales

When attempting to add 21 or more prospects to a Sales Cadence, no error message is provided if any of those prospects are already a part of a cadence, but an error message is provided when 20 or less prospects are added to a Sales Cadence.

Fixed - Winter '21 Patch 2.0 ·Reported By 3 ·Updated 2020-10-19

HVS Listener does not advance the Cadence to the correct branch on call disposition

High Velocity Sales

High Velocity Sales Listener does not advance the cadence to the correct branch on call disposition.

No Fix ·Reported By 1 ·Updated 2020-09-21

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