Known Issues · High Velocity Sales
Users seeing error when viewing Call History in Dialer since Summer '21
Lightning , Summer 21 , High Velocity Sales
In Summer '21 users are seeing an error with error Id ending (1871294090) on Call History panel in Dialer.
In Review ·Reported By 3 ·Updated 6 days ago
Email Clients , Einstein Activity Capture , High Velocity Sales
With Inbox enabled, bounced emails can be tracked by viewing the Individual Engagements on an email record in Salesforce. Additionally, with High Velocity Sales, exit rules on a Sales Cadence can be enabled for either "Exit on soft bounce" or "Exit on hard bounce" which allows a prospect to exit a Sales...
In Review ·Reported By 3 ·Updated 8 days ago
Sales Cadence with Flow and Process Builder throws Internal Salesforce Error
Having the following setup as suggested by our article to auto assign targets to cadence throws HTTPSRequiredException when the request (to update lead) is made via bulk API. https://help.salesforce.com/articleView?id=hvs_cadences_auto_add_targets_flow.htm&type=5
In Review ·Reported By 2 ·Updated 15 days ago
In HVS, target records in a Wait step may not proceed after emails are resheduled
In High Velocity Sales, a target in a Wait step may not proceed if an email from a previous step in the Sales Cadence was rescheduled. Please note that this is a rare occurrence, reach out to Salesforce Support if you believe you may be impacted.
In Review ·Reported By 2 ·Updated 15 days ago
Sales Cadence Rules are Automatically Removed
When activating a Sales Cadence, it is sometimes observed that if Sales Cadence Rules are enabled on a Cadence before activation that these Rules are automatically disabled. This can happen when the end step is linked to another cadence or the end step is modified to remove the linked cadence. Note:...
In Review ·Reported By 1 ·Updated 15 days ago
High Velocity Sales - Sales Cadence manual emails are not threaded
Einstein Activity Capture , High Velocity Sales
In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...
In Review ·Reported By 4 ·Updated 21 days ago
Sales Cadences stuck in "Deleting" state
When deleting Sales Cadences some users might find that the Sales Cadence doesn't get deleted and reflects a 'Deleted' state indefinitely. This is due to an issue with custom Rollup Summary fields on the Sales Cadence object.
In Review ·Reported By 2 ·Updated 2021-05-11
Prospect removed from Sales Cadence when emails are opened in quick succession
In High Velocity Sales, when a prospect is advanced through a Sales Cadence with multiple Email and Email Open listening steps, if multiple emails from the Sales Cadence are opened in very quick succession by the prospect, they may be removed from the Sales Cadence.
In Review ·Reported By 1 ·Updated 2021-05-11
Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email
Activities , Einstein Activity Capture , High Velocity Sales
Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...
Fixed ·Reported By 7 ·Updated 2021-04-01
In High Velocity Sales, "My Feed" tab not visible in Work Queue
In High Velocity Sales, My Feed is no longer visible in the Work Queue for users that could previously access it.
Fixed ·Reported By 4 ·Updated 2021-04-01
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