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Known Issues · High Velocity Sales

HVS Automatic Cadence email templates are sent without attachments

High Velocity Sales

When the user uses HVS to send a cadence email using an email template that includes an attachment, that attachment is removed.

In Review ·Reported By 3 ·Updated 6 days ago

Sales cadence Engagement tab data is not updating regularly

High Velocity Sales

On the Engagement tab of a High-Velocity Sales Cadence, email engagement statistics are not tabulated in a timely manner. The same data is also available through Salesforce Reports using the Sales Cadence Steps with Monthly Metrics report in the Sample Sales Reports folder. https://help.salesforc...

In Review ·Reported By 2 ·Updated 12 days ago

In High Velocity Sales, email engagements in My Feed are not displayed correctly for Leads

High Velocity Sales

In High Velocity Sales, email engagements such as Open counts are not displayed correctly for Lead records in My Feed. Additionally, the email subject is not displayed on the alert, the Title and Company from the Lead are displayed instead.

Fixed - Summer '22 ·Reported By 9 ·Updated 19 days ago

[HVS] Recipient address appears in CC field instead of To field for automated threaded emails

High Velocity Sales

For automated threaded emails, the intended recipient's email address can appear in the CC field instead of the To field, regardless of who in the thread the email is actually replying to. This issue is happening due to the way automated emails handle threaded replies with "Follow Up" steps. All "Follow...

In Review ·Reported By 4 ·Updated 26 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 12 ·Updated 27 days ago

In HVS, prospects don't advance when 'Always show Salesforce Log a Call' is enabled and the user is a member of a Call Center

High Velocity Sales

In High Velocity Sales, when "Always show Salesforce Log a Call" is enabled, if the user is a member of a call center or uses a CTI integration, then prospects won't advance through Call steps when a call is logged.

Fixed - Spring '22 Patch 17.0 ·Reported By 4 ·Updated 2022-04-19

AssignTargetToSalesCadence Invocable Action of Flow fails with error 'transaction committed or rolled back while performing api save object'

Flow , High Velocity Sales

>>Invokable action 'AssignTargetToSalesCadence' makes unexpected commit during action execution and entire execution fails.

Fixed - Summer '22 ·Reported By 6 ·Updated 2022-04-08

Can't enable 'High Velocity Sales Sample Dashboard

Einstein Analytics - Dashboards/Lenses , High Velocity Sales

Some customers are unable to activate 'High Velocity Sales Sample Dashboard' in their Org

Fixed - Summer '22 ·Reported By 5 ·Updated 2022-04-08

Records from Work Queue My List not automatically removed after call in Orgs where dialer is being used

High Velocity Sales

Orgs using lightning dialer will notice that records are not getting removed automatically from My List under Work Queue after calling them.

Fixed - Spring '22 Patch 15.0 ·Reported By 4 ·Updated 2022-04-07

HVS cadence fails to advance at times after the wait step

High Velocity Sales

HVS (High Velocity Sales) cadence fails to advance at times after the wait step.

In Review ·Reported By 6 ·Updated 2022-04-01

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