Salesforce Known Issues
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Known Issues · Field Service

Formula Field images are broken on Service Report

Field Service

Formula Field images are broken on Service Report. Either the image is broken or you will the HTML Code

In Review ·Reported By 5 ·Updated Yesterday

Product Consumed records that have been deleted appear intermittently on the Product Tab

Mobile , Field Service

When a user consumes a product and enters a quantity higher than what exists in the inventory, an error appears in the Pending Queue. If the user removes the record that they created first instead of resolving the error, the record that was removed will intermittently display on the Product Tab and in...

In Review ·Reported By 3 ·Updated Yesterday

No notification when assigned resource has been removed from service appointment

Field Service

Resources receive a notification when they are assigned a Service Appointment, but no notification when assigned resource has been removed from service appointment.

In Review ·Reported By 4 ·Updated 2 days ago

Field Service mobile app users see Time Sheets they don't own in the app

Mobile , Field Service

Users are able to see Time Sheets they do not own in the ‘Current Time Sheets’ view if the Time Sheet has Time Sheet Entries related to the same Work Order in the Field Service mobile (FSM) app. This only happens when Time Sheets are set to Public Read Only or Public Read/Write.

In Review ·Reported By 8 ·Updated 3 days ago

Rich Text Field font is black in Field Service mobile app on iOS when in Dark Mode

Mobile , Field Service

When users are in Dark Mode on iOS devices, Rich Text fields show the font as black in the Field Service Mobile (FSM) app. This only affected iOS who have set their devices to dark mode.

In Review ·Reported By 2 ·Updated 3 days ago

Field Service Mobile app users are logged out when OAuth Token Policy is set to 'Expire Immediately'

Mobile , Field Service

When admins set the OAuth Token Policy for the Field Service Mobile (FSM) app connected apps to 'Immediately expire refresh token', FSM users may be logged out the app immediately after logging into the app.

In Review ·Reported By 0 ·Updated 3 days ago

Dispatcher Console is NOT loading SA and ST for Thai locale

Field Service

Dispatcher Console is NOT loading SA and ST for Thai locale

In Review ·Reported By 3 ·Updated 4 days ago

FSL app on iOS does not follow the 'Picklist Time Interval in Minutes' setting from the Field Service Mobile settings

Mobile , Field Service

When setting the time interval to 15 minutes in the Field Service Mobile settings, users may notice the setting is not applying in the app. Note: this feature is not supported on the Android version of the FSL app, so users are able to choose any time regardless of the interval setting. For example,...

In Review ·Reported By 6 ·Updated 5 days ago

Field Service Lightning: GANTT Filters Don't Work on Fields Which Start with "FSL"

Field Service

When attempting to add a Filter to Service Appointments in the Field Service app, the filter won't work if the field that being filtered by starts with "FSL" (e.g. FSLTest)

In Review ·Reported By 2 ·Updated 8 days ago

Salesforce App: Page Does not exist error when User click on the Book Appointment action, when "High Assurance" is enabled on the user profile

Mobile , Field Service

In the Salesforce app, the user gets the "Page Does Not Exist" error when they click on the Book Appointment action, when "High Assurance" is enabled on the user profile.

In Review ·Reported By 0 ·Updated 8 days ago

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