Salesforce Known Issues
Trailblazer Community

Known Issues · Field Service

Field Service Lightning Mobile Settings: Schedule Update Frequency in Minutes does not work

Mobile , Field Service

The Field Service Lightning Mobile Settings: 'Schedule Update Frequency in Minutes' field does not work currently. Any value put there will not change the Schedule Update frequency for the FSL mobile app. That frequency will always be 5 minutes regards of the value you put there. Salesforce Engineering...

In Review ·Reported By 19 ·Updated 2 days ago

Extended Absence Records Don't Show on Calendar when the Start Date isn't included in the view

Field Service

When an Absence Record's length is long (e.g. a month), and the initial VisualForce component is loaded, if the beginning or end-date of the Absence Record isn't included in the scope of the initial view, it won't show up until the view is changed to include the start/end-date.

In Review ·Reported By 3 ·Updated Today

Gant Chart showing unexpected behavior on Fields Resource Availability

Field Service

Gantt chart showing unexpected behavior in Fields resource availability when there is a overlap of Vacation and Relocation

In Review ·Reported By 2 ·Updated 3 days ago

Opening files with the same name loads the wrong file preview in the FSL App for iOS and Android

Mobile , Field Service

If you open a file from the Files related list on a Work Order or Work Order Line Item and then go to another Work Order or Work Order Line Item to open a different file with the same name, the mobile app will preview the file from the first record that was opened.

In Review ·Reported By 1 ·Updated 3 days ago

Field Service Lightning: GANTT Filters Don't Work on Fields Which Start with "FSL"

Field Service

When attempting to add a Filter to Service Appointments in the Field Service app, the filter won't work if the field that being filtered by starts with "FSL" (e.g. FSLTest)

In Review ·Reported By 1 ·Updated 3 days ago

FSL app [Android]: Map not displayed on Work Order Overview if Service Appointment does not have Street address set.

Mobile , Field Service

FSL app (Android) only shows the Map card in the Work Order Overview tab if "Street Address" is set on the Service Appointment record. If the user does not enter "Street Address" and just use Latitude and Longitude fields then also Map card will not be visible on the Work Order Overview tab.

In Review ·Reported By 0 ·Updated 3 days ago

Flow Type - Field Service Mobile - Unable to Store Records in an SObject Collection Variable

Flow , Field Service

For Orgs on Summer 20 release, in a Field Service Mobile flow, Users are unable to Store Records in an SObject Collection Variable.

Release In Progress - Summer '20 Patch 9.0 ·Reported By 26 ·Updated 4 days ago

FSL Application may crash or come stuck with an infinite spinner when executing a flow

Mobile , Flow , Field Service , Spring 20

On an iOS device, the application may crash or get stuck with an infinite spinner when executing a flow in FSL.

Fixed - Summer '20 ·Reported By 20 ·Updated 4 days ago

FSL Mobile [Android] - Map Card is Blank on Work Order Overview Tab

Mobile , Field Service

Map Card is Blank on Work Order Overview Tab in spite of having a proper address on Service Appointment. There is no issue with FSL iOS app.

In Review ·Reported By 1 ·Updated 4 days ago

Display text hyperlink URL's are not working in the FSL Mobile App

Mobile , Field Service

FSL mobile flow's created through the new Flow Builder that have display text elements with hyperlink urls are not rendering the links properly. The links are unclickable and do not correctly redirect to their specified source. Flows created from the Cloud Flow Designer are working fine. - Expected...

In Review ·Reported By 17 ·Updated 6 days ago

1 to 10 of 260 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.