Salesforce Known Issues
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Known Issues · Field Service

FSL app (Android only) users are unable to email Service Reports

Mobile , Field Service

FSL app users on Android device are unable to email Service Reports because the PDF does not get attached to the email. Some users may see an error, Cannot attach file, when the email is created in their email app. Other users will just see the email created with no attachment at all.

In Review ·Reported By 19 ·Updated Yesterday

Activity actions are not displayed for Work Order records in Lightning Communities

Communities , Field Service

The feed publisher component for the Work Order object does not display standard or custom Activity actions in Lightning Communities.

In Review ·Reported By 15 ·Updated 2 days ago

Formula Variable in Flow using Substitute function not working with special characters as field value

Field Service

Formula Variable in Flow using Substitute function not working with special characters as field value

In Review ·Reported By 4 ·Updated Yesterday

SFS Mobile App Work Step Status Not Responsive

Mobile , Field Service

The work step status is not always updated. The user must pull to refresh to view the updated status.

In Review ·Reported By 3 ·Updated Today

First Name, Last Name,Middle Name, Salutation fields are set to required when editing Contact or Lead Record

Field Service

Salutation, First Name, Middle name, Last Name and Suffix fields are set to required when editing Contact or Lead Record This is affecting only the FSL mobile app on Android devices, it works fine on the IOS devices.

In Review ·Reported By 3 ·Updated Yesterday

SFS MP - Schedule mode changes to null then manual in same transaction when unscheduling not using O2.

Field Service

SFS MP - Schedule mode changes to null then manual in same transaction when unscheduling not using O2.

In Review ·Reported By 1 ·Updated Today

[240] Holiday date on dispatch console is interpreted incorrectly based on locale

Field Service

07/06/2022 is interpreted as July 6th, 2022 in US locale and the same is interpreted as June 7th, 2022 in UK locale.

Scheduled - Spring '23 ·Reported By 2 ·Updated Yesterday

Flow throws Query Failed error in Offline mode for FSL mobile app (Android Devices)

Flow , Field Service

When going through a specific Field Service Mobile flow on an android device which is offline, an error shows saying 'query failed, no results returned and SOQL query hasn't been run' which seems to crash the flow. If the device is back online and connected to a network, everything is working as expected. >...

In Review ·Reported By 1 ·Updated Yesterday

[XPlatform] Users able to see files they do not have permissions to view listed in related list

Field Service

Users are able to see files even though they do not have permission to view listed in the related list

In Review ·Reported By 1 ·Updated Yesterday

Clearing the Price Book Entry Item on the Work Order Line Item results the Error: (645995986)

Field Service

The user is getting a Salesforce-generated error in the process of cloning a Work Order Line Item. Error: Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details. Error ID: 1060617060-136343...

In Review ·Reported By 1 ·Updated Yesterday

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