Salesforce Known Issues
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Known Issues · Field Service

Multiple SFS MP VF Pages may fail to load upon activating the “Enable Visualforce JavaScript Remoting Enforcement” CRUC

Packaging , Field Service , Maps

Upon enabling the “Enable Visualforce JavaScript Remoting Enforcement” CRUC, multiple remote actions that are used in the SFS managed package functionality might fail, resulting in an inability to open the Dispatcher Console, Settings page, or any other visualforce page that comes from the managed p...

In Review ·Reported By 53 ·Updated 2 days ago

FSL mobile app shows Flow Quick Actions regardless of type

Mobile , Flow , Field Service

The Field Service Lightning mobile app show only show flows types that are 'Field Service Mobile Flows'. However, Screen Flows assigned to Flow Quick Actions show in the FSL app when the action is added to the Salesforce Mobile and Lightning Experience Actions section of the page layout. This causes...

In Review ·Reported By 15 ·Updated Today

Action page does not rotate when switching to landscape in the Field Service mobile app

Mobile , Field Service

If an iPad user taps an action in the Field Service mobile (FSM) app while in portrait mode and then switches to landscape mode, the action screen will stay in portrait mode (or vice versa). Note: Landscape mode is not supported for iPhones.

In Review ·Reported By 11 ·Updated Yesterday

Gantt Skill Filter does not properly filter a resource when there are multiple timephased skills of the same skill type

Field Service

Skill filter on the Gantt does not filter correctly if you add the same skill multiple times with different start and end dates

In Review ·Reported By 2 ·Updated Yesterday

Errors and Performance Issues in GANTT When There Are Many Appointments and Records

Field Service

When there are a lot of services/records the GANTT is loaded on particular days, the remote action to load the services in the service list fail. If the checkbox "Show service appointments not associated with a territory" is checked, it can exacerbate the issue.

In Review ·Reported By 3 ·Updated 2 days ago

[FSL] Cannot edit event 'Subject' of type Service Appointment when the Service Appointment parent record is not WO or WOLI

Field Service

When we try to change the Event 'Subject' of the Service Appointment with the parent record Lead we are getting an error. Actual Result: FSL.TR004_Event_BeforeUpdate: execution of AfterUpdate caused by: System.NullPointerException: Attempt to de-reference a null object Class.FSL.SalesforceCalendarEvents_Utils.UpdateServicesFromCalendarEvent:...

In Review ·Reported By 2 ·Updated 2 days ago

Field Service App for iOS is defaulting Service Appointment Status to None when accessed through resolving errors shown in the Pending Queue

Mobile , Field Service

The Field Service App for iOS is defaulting Service Appointment Status to None when users navigate to the pending queue to correct an error.

In Review ·Reported By 1 ·Updated 2 days ago

Optimization request failing with error id instead instead of helpful error

Field Service

When getting the data from the org when running an optimization request, if one of the file exceeds the 6,000,000 characters we change the optimization request to failed status with a generic error message "Optimization failed please contact Salesforce support with the following error id: XXXXXXXXXX...

In Review ·Reported By 1 ·Updated 2 days ago

Issues with selecting Field Service Objects like ServiceAppointment in Messaging Template merge fields

Field Service , LiveMessage

When you have FSL(Field Service Lightning) enabled in your ORG, the specific entities(Objects) related to FSL will throw "Sorry to Interrupt" error while selecting them in Merge fields on the Messaging Templates.

In Review ·Reported By 0 ·Updated 2 days ago

Unable to move a Service Appointment record with 'Dispatched' status to another service

Field Service

When moving a Service Appointment record with 'Dispatched' status to another service resource on Dispatcher console "Event record failed to create/update" error occurs and unable to assign it to another service resource. This issue occurs when "Calendar Sync for Service Appointment" feature is enabled,...

In Review ·Reported By 0 ·Updated 2 days ago

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