Salesforce Known Issues
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Known Issues · Field Service

Field Service Lightning - Mobile Flow, look-up resource pulling expired record data from cache.

Flow , Field Service

It has been observed, in some cases the Field Service Lightning Mobile app will return older cached record information. Even after specified "cache record data time-out" has passed.

In Review ·Reported By 65 ·Updated 4 days ago

FSL Mobile [Android] - Map Card is Blank on Work Order Overview Tab

Mobile , Field Service

Map Card is Blank on Work Order Overview Tab in spite of having a proper address on Service Appointment. There is no issue with FSL iOS app.

In Review ·Reported By 1 ·Updated 4 days ago

URL encoding missing for '&' character used in the FSL mobile app extension

Field Service

The '&' character from the field value is not URL encoded when passed as a token using Launch Value in for iOS and Android type app extension. This behavior causes the query parameters to break and treats '&' as parameter delimiters incorrectly.

In Review ·Reported By 1 ·Updated 5 days ago

FSL app (iOS only) Share option is missing from Service Reports

Mobile , Field Service

FSL app iOS users may notice that the Share button is missing for Service Reports in the app.

In Review ·Reported By 9 ·Updated 6 days ago

Single day shifts are not shown when machine timezone is different from PST

Field Service

Anytime machine timezone is different from PST, single day shifts are not shown in the UI. This happens regardless of the salesforce user timezone.

Scheduled - Winter '21 ·Reported By 4 ·Updated 6 days ago

Cannot deactivate a Service Resource related to inactive Community User.

Field Service

Cannot deactivate a Service Resource related to inactive Community User.

In Review ·Reported By 2 ·Updated 6 days ago

FSL app [Android]: Map not displayed on Work Order Overview if Service Appointment does not have Street address set.

Mobile , Field Service

FSL app (Android) only shows the Map card in the Work Order Overview tab if "Street Address" is set on the Service Appointment record. If the user does not enter "Street Address" and just use Latitude and Longitude fields then also Map card will not be visible on the Work Order Overview tab.

In Review ·Reported By 0 ·Updated 6 days ago

Duplicate records created when toggling between WiFi and wireless network in the FSL mobile app

Mobile , Field Service

Users may intermittently notice duplicate records created if the user is switching between WiFi and a network connection in the Field Service Lightning mobile app on iOS. This is most commonly reproduced when using a 'create record' object specific action.

In Review ·Reported By 20 ·Updated 10 days ago

Text/Image field in Service Report is left-aligned in the generated PDF

Field Service

Text/Image field in Service Report is left-aligned in the generated PDF.

Release In Progress - Summer '20 ·Reported By 6 ·Updated 10 days ago

FSL app (iOS) version 224 keeps crashing

Mobile , Field Service

Some users may experience an app crash in the Field Service Lightning mobile app on iOS after updating to version 224.

In Review ·Reported By 37 ·Updated 11 days ago

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