Salesforce Known Issues
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Known Issues · Field Service

FSL app (iOS) version 224 keeps crashing

Mobile , Field Service

Some users may experience an app crash in the Field Service Lightning mobile app on iOS after updating to version 224.

In Review ·Reported By 69 ·Updated 3 days ago

SFS-FSL Mobile Flows Error Messages that are created using Flow's Rich Text Editor aren't displayed properly.

Field Service

FSL Mobile Flows error when using Screen Element 'Validate Input' to display error message and user see message, with <p> tag.

In Review ·Reported By 13 ·Updated Yesterday

[Summer 22 Regression] Renamed Labels of Work Order and Work Order Line Item objects are not reflected

Field Service

When renaming 'Work Order' and 'Work Order Line Item' via 'Rename Tabs and Labels', the new values are being ignored. These labels were displaying as expected in Spring 22.

Scheduled - Summer '22 Patch 8.0 ·Reported By 12 ·Updated Yesterday

SFS App crashes/freezes with blank screen while launching

Field Service

In iOS ( iPhone XR,12,8) (OS version - 14.8.1, 15.4.1)mobile app. When the user click on FSL app icon, the screen gets black and no activity happens.

In Review ·Reported By 4 ·Updated Yesterday

[FSL Regression] - SA Share of RowCause other than FieldServiceAutoShare is being deleted when SA Status is Updated

Field Service , Summer 22

When updating the Status on Service Appointment to a Status (like None or Canceled) that will trigger an un-share, ServiceAppointmentShare records of RowCause other than FieldServiceAutoShare is being deleted in our auto-share feature. Actual Result: FieldServiceAutoShare is being deleted when SA...

Scheduled - Winter '23 ·Reported By 3 ·Updated Yesterday

New!Calculation result showing different results in iPhone and Android FSL App

Flow , Field Service

Customer trying to calculate the hours and minutes between Start Date and End Date. The result is inconsistent with Android FSL app. Customer have used Field Service Mobile Flow, Display Text Component to show the result and had the formula(Decimal place as 6) to calculate the hours and minutes between...

In Review ·Reported By 0 ·Updated Yesterday

Match Skill Level - Dispatcher Console - wrong rule violation when using decimal values SkillRequirement and ResourceSkills

Field Service

When a SA with the skill requirements is scheduled to the service resource with the required skill level, it is throwing a matching skill rule violation on the dispatcher console when it's not supposed to.

In Review ·Reported By 0 ·Updated 2 days ago

SFS app [iOS]: Signature or any other image in the Service report shows as broken image.

Mobile , Field Service

In a few orgs, Service reports are generated with the broken signature image in the SFS iOS app. And if the service report has any other image like the company logo then those are also shown as a broken image.

In Review ·Reported By 47 ·Updated 4 days ago

Product name doesn't render in highlight panel when data translation is enabled and the record is loaded from cache

Field Service

When the console or lightning tab is opened for a second time or is loaded from cache, the Product name lookup field shows as blank instead of rendering the name of the Product record that the child is related to. This only happens when data translation is enabled in the org.

In Review ·Reported By 5 ·Updated 3 days ago

Delay between user typing and displaying [sfs mobile][iPad]

Field Service

There is a certain delay between the time you enter the text to it showing up on the screen in the Field Service mobile app on the iPad.

In Review ·Reported By 2 ·Updated 3 days ago

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