Known Issues · Field Service
It has been observed, in some cases the Field Service Lightning Mobile app will return older cached record information. Even after specified "cache record data time-out" has passed.
In Review ·Reported By 84 ·Updated 3 days ago
Some customers have reported that after upgrading to iOS 12, the Salesforce FSL Mobile app version 4.0.2 crashes when trying to access the Service Appointment list view. Salesforce Engineering is made aware of this issue and is working to troubleshoot and resolve this as quickly as possible. Suggestion:...
In Review ·Reported By 17 ·Updated 2 days ago
Predictive - results come back in second stage and cause overlaps. Thus while scheduling an appointment, the warning message is shown: Rule Violation: Resource Availability - The Service Appointment must have a gap of at least XX minutes from the previous location and XX minutes to the next locat...
In Review ·Reported By 16 ·Updated 2 days ago
When Field Service or desktop users are changing the quantity on hand for Product Items at the desktop level, FSL Mobile Techs in the field are not seeing the changes reflected in the Inventory when they look at the Inventory Tab in the FSL App For example, a Tech will log into the FSL App and start...
In Review ·Reported By 13 ·Updated 2 days ago
Searching for Products using the Product Lookup Search shows all price book entries in the search results. This issue affects versions 226.0.3 on iOS and 226.0.1 on Android
In Review ·Reported By 10 ·Updated 2 days ago
Custom picklist field values are not translated in Service list in the dispatch console
In Review ·Reported By 2 ·Updated Yesterday
Users in the Field Service app on iOS may notice that newly assigned Service Appointments do not show up automatically on the Schedule tab after they are dispatched.
In Review ·Reported By 0 ·Updated Yesterday
Resource Availability work rule violation observed for certain scenario.
In Review ·Reported By 4 ·Updated 2 days ago
Long bar codes are not getting scanned using iPad. The same bar code can be scanned using an iPhone.
In Review ·Reported By 3 ·Updated 2 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.