Salesforce Known Issues
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Known Issues · Field Service

FSL app (iOS) version 224 keeps crashing

Mobile , Field Service

Some users may experience an app crash in the Field Service Lightning mobile app on iOS after updating to version 224.

In Review ·Reported By 44 ·Updated 2 days ago

Static Resources images do not display in the Fields Service Lightning Mobile app

Mobile , Field Service

Some of our customers have reported that when viewing the Background image on the Profile tab of the Field Service Lightning Mobile app, the custom image does not display and instead uses the default image. This issue occurs only for users without the "view Setup and Configuration" setting enabled...

In Review ·Reported By 12 ·Updated Today

New!Field Service Mobile app (Android) - Get Directions sometimes routes users to the wrong address

Mobile , Field Service

Field Service Mobile users may notice when they tap 'Get Directions' that the address and/or directions that show up in Google Maps do not match the address listed on the Service Appointment. Addresses are stored on the Salesforce server as latitude and longitude. This particular issue occurs if...

In Review ·Reported By 1 ·Updated Yesterday

Shifts - Service that is scheduled on a Shift that is assigned to the Secondary Territory gets rule violation

Field Service

Rule Violation "Working Hours - Service Appointment is scheduled outside of working hours" on SA for Shift created for Secondary territory.

In Review ·Reported By 5 ·Updated 2 days ago

Field Service mobile app (Android only) - Time Sheet entries appear under the wrong date

Mobile , Field Service

Android users may notice their Time Sheet entries showing under the wrong date in the Salesforce Field Service mobile (FSM) app.

In Review ·Reported By 5 ·Updated 2 days ago

Upload File From Gantt via the Feed in Lightning on Service Appointments Will Not Open or Opens a Blank Window

Lightning , Field Service

When attempting to upload a file from a Service Appointment via the Gantt from the record feed the Upload File button opens a blank subtab or will display an error Page Not Found.

In Review ·Reported By 4 ·Updated 2 days ago

When calling /services/data/v50.0/scheduling/getAppointmentSlots, the result is getting gack

Field Service

When calling API (/services/data/v50.0/scheduling/getAppointmentSlots), the customer is getting below error: An internal server error has occurred: Error ID: 306551102-47290 (269633533) It should ideally return the available slots.

In Review ·Reported By 1 ·Updated 2 days ago

SAs selector dropdown box selects all SAs if the matching list view filter custom permission is disabled

Field Service

If a list view filter custom permission is disabled for the relevant permission set, the standard filter in the service list won't be available to the dispatcher. This will cause the SA selector dropdown box to select all SAs when choosing that matching filter. for example, if the In Jeopardy list...

In Review ·Reported By 1 ·Updated 2 days ago

Default Picklist Value in FSL Flow Not Being Selected on Component Load

Mobile , Flow , Field Service

When using a picklist field in an FSL flow the default picklist value is not getting selected.

In Review ·Reported By 2 ·Updated 3 days ago

Gantt Skill Filter does not properly filter a resource when there are multiple timephased skills of the same skill type

Field Service

Skill filter on the Gantt does not filter correctly if you add the same skill multiple times with different start and end dates

In Review ·Reported By 1 ·Updated 3 days ago

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