Salesforce Known Issues
Trailblazer Community

Known Issues · Field Service

Starting Spring'21 release - Guest users are unable to perform FSL.AppointmentBookingService.GetSlots when calling through API

Field Service

With Spring'21 release, Site Guest users with Guest license are unable to call FSL.AppointmentBookingService.GetSlots through API. When users call this API , they would be experiencing the following error "User does not have the required permissions on the <Object> object" As part of the Spring21...

In Review ·Reported By 5 ·Updated Yesterday

"Get directions" feature in FSL App [iOS] uses Street address. Everywhere else in both iOS and Android app uses Latitude/Longitude

Mobile , Field Service

In FSL app [iOS] "Get directions" feature uses Street address, however, in all other places in iOS app and in FSL Android app at all the places including "Get Direction" feature the app uses Latitude/Longitude data. Sometimes it has been noticed that the coordinates captured in Latitude/ Longitude fields...

In Review ·Reported By 8 ·Updated 2 days ago

Drag and Drop (D&D) - when Multi-Day service (MDT) is dragged to another resource on the exact same start time the end time stays the same

Field Service

When you drag n drop an MDT service from 1 resource to another at the exact same Scheduled Start Time we calculate the Scheduled End Time for the first Resource instead of the last one.

In Review ·Reported By 5 ·Updated 2 days ago

Modifying Service Appointment fails with "Only event organizers can update this field" when EventRelation (with child events) records are present

Activities , API , Field Service

When modifying a Service Appointment that has shared Events associated to it (EventRelations & isChild Events), saving the Service Appointment will fail with the error "Only event organizers can update this field". This is due to the Service Appointment having isChild=true events associated with it....

Scheduled - Spring '21 Patch 12.0 ·Reported By 3 ·Updated 2 days ago

Resource Calendar - resource absense color doesn't change according to Gantt color

Field Service

Resource Calendar - resource absence color doesn't change according to Gantt color field as documented

In Review ·Reported By 1 ·Updated 2 days ago

Service report header image overlapping with body content when report is generated from mobile

Mobile , Field Service

When a service report it generated from Field Service mobile app the header image overlaps with the body content.

In Review ·Reported By 11 ·Updated 3 days ago

Action page does not rotate when switching to landscape in the Field Service mobile app

Mobile , Field Service

If an iPad user taps an action in the Field Service mobile (FSM) app while in portrait mode and then switches to landscape mode, the action screen will stay in portrait mode (or vice versa). Note: Landscape mode is not supported for iPhones.

In Review ·Reported By 8 ·Updated 3 days ago

Field Service app [iOS]: The label "Product request Line Item" getting cut off when user access it from the Product Request (Inventory)

Mobile , Field Service

When the user access the Product request page and tap on the either of list views like "All Product Request", "My Product Request" or "Recently viewed Product Requests" then the label "Product Request Line Item" is getting cut off.

In Review ·Reported By 2 ·Updated 3 days ago

Weekdays not translated in Time Slot Editor Calendar on Operating Hours object

Field Service

When changing the user language, the weekdays are not translated in Time Slot Editor Calendar on the Operating Hours object.

In Review ·Reported By 1 ·Updated 3 days ago

An exception might be thrown if the service territory populated on an SA by the polygon classification logic is inactive

Field Service

When populating an inactive service territory using the polygon classification feature an exception is thrown due to core validations. Steps to reproduce:

In Review ·Reported By 0 ·Updated 3 days ago

1 to 10 of 387 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.