Salesforce Known Issues
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Known Issues · Field Service

Field Service Lightning - Mobile Flow, look-up resource pulling expired record data from cache.

Flow , Field Service

It has been observed, in some cases the Field Service Lightning Mobile app will return older cached record information. Even after specified "cache record data time-out" has passed.

In Review ·Reported By 84 ·Updated 3 days ago

FSL app (iOS) version 224 keeps crashing

Mobile , Field Service

Some users may experience an app crash in the Field Service Lightning mobile app on iOS after updating to version 224.

In Review ·Reported By 40 ·Updated 2 days ago

iOS 12 FSL Mobile app crashing

Field Service

Some customers have reported that after upgrading to iOS 12, the Salesforce FSL Mobile app version 4.0.2 crashes when trying to access the Service Appointment list view. Salesforce Engineering is made aware of this issue and is working to troubleshoot and resolve this as quickly as possible. Suggestion:...

In Review ·Reported By 17 ·Updated 2 days ago

Predictive results come back in second stage and cause overlaps

Field Service

Predictive - results come back in second stage and cause overlaps. Thus while scheduling an appointment, the warning message is shown: Rule Violation: Resource Availability - The Service Appointment must have a gap of at least XX minutes from the previous location and XX minutes to the next locat...

In Review ·Reported By 16 ·Updated 2 days ago

FSL Mobile App for iOS and Android is not updating Inventory 'Quantity on Hand'

Mobile , Field Service

When Field Service or desktop users are changing the quantity on hand for Product Items at the desktop level, FSL Mobile Techs in the field are not seeing the changes reflected in the Inventory when they look at the Inventory Tab in the FSL App For example, a Tech will log into the FSL App and start...

In Review ·Reported By 13 ·Updated 2 days ago

Field Service app Product search results not filtered on the Product lookup field

Mobile , Field Service

Searching for Products using the Product Lookup Search shows all price book entries in the search results. This issue affects versions 226.0.3 on iOS and 226.0.1 on Android

In Review ·Reported By 10 ·Updated 2 days ago

Gantt Custom picklist field values are not getting translated in the Service List

User Interface , Field Service

Custom picklist field values are not translated in Service list in the dispatch console

In Review ·Reported By 2 ·Updated Yesterday

Field Service app (iOS only) Schedule Tab does not show newly assigned Service Appointments

Mobile , Field Service

Users in the Field Service app on iOS may notice that newly assigned Service Appointments do not show up automatically on the Schedule tab after they are dispatched.

In Review ·Reported By 0 ·Updated Yesterday

Resource Availability work rule violation observed for certain scenario

Field Service

Resource Availability work rule violation observed for certain scenario.

In Review ·Reported By 4 ·Updated 2 days ago

Long Bar code scanning does not work on iPad devices in FSL app.

Mobile , Field Service

Long bar codes are not getting scanned using iPad. The same bar code can be scanned using an iPhone.

In Review ·Reported By 3 ·Updated 2 days ago

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